Hi, I need help with all the questions and answers and portfolio (leave RolePlay for me ) . Referncing is required for every question just after the Answer.
WS 128 Student Assessment Students Name: Assessors Name: Qualification Code and Name: CHC52015 Diploma of Community Services Unit of Competency Code and Name: CHCMGT005 - Facilitate workplace debriefing and support processes Date Given: Date Due: Date Received: Student Declaration I acknowledge as a student the following: · I have received my copy of the Student Vocational Assessment Guide. · The assessment process has been explained to me and I am ready to commence the assessment. · I have been advised of the assessment requirements, my rights and responsibilities as a student and I am ready to be assessed. · I understand the evidence I need to provide and how to complete this assessment. · I understand my right of appeal. · I have discussed with my trainer any special needs that should be considered when undertaking this assessment task Declaration: · I declare that the details included in this assessment and all supporting documents are a true and accurate record of my abilities in relation to this unit · I have made a copy of this assessment. · This assessment contains no material written by another person except where reference is made. · I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment. · No part of this assessment has been plagiarised Student Signature: Date: Task Method of Assessment Satisfactory Not Satisfactory Re-Assessment Required One Questions and Answers Two Role Play and written task Three Portfolio Assessors Feedback To The Student: Student Feedback: Assessors Signature: Date: Students Signature: Date: Unit of Competency Elements: 1. Monitor welfare of colleagues 2. Conduct structured debriefings following an incident Performance Criteria: 1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures 1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues 1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing 1.4 Regularly use self-assessment and reflective behaviour strategies to monitor performance 1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate 1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas 2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures 2.2 Schedule debriefing as soon as possible following the incident 2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion 2.4 Use appropriate debriefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues 2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns 2.6 Identify indicators of risk to self or others and respond according to the degree and nature of the risk 2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures 2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines Performance Evidence: The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has: · provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing · facilitated at least 1 structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisation guidelines Knowledge Evidence: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of: · organisation policies, procedures and resources relating to debriefing and crisis procedures · dispute resolution policies and procedures · legal and ethical considerations · debriefing techniques: · best practice interventions · crisis intervention · structured debriefing · internal and external referral sources · indicators of significant issues being experienced by the worker and ways to respond · impact of: · excessive stress · burn out · grief and loss · violent or threatening behaviour · stress management · internal and external support options and employee assistance programs · specific limitations of work role, responsibility and professional abilities · professional boundaries Assessment Conditions: Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit: · use of suitable facilities, equipment and resources, including workplace policies and procedures · modelling of industry operating conditions, including group facilitation Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors. Foundation Skills: The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance. Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. WS 128 Student Assessment F:\Workskills\Courses\2020\Assessments\Diploma of Community Services\ACWA Year 1\CHCMGT005 validated\CHCMGT005- Student Assessment V3.docx Created on 23/10/2015 2:04:00 PM 18/03/2020 Created by MBarnes Updated LHerrick, updated 21/2/22 Page 6 of 18 V3 Assessment outline This assessment contains four parts. You are required to answer all questions. Each response requires a minimum of one paragraph. You are being assessed on the learning you have already undertaken as listed below. The first task is questions and answers. You must complete each of the questions, ensuring that the response corresponds with the question number. A minimum of a one paragraph response per question is required. Task two is a role play and written task. You must complete the role play and associated report. Task three is a portfolio task. You are required to research and add the required documentation to your portfolio. Task 1: Questions Answers. You must complete each of the questions, ensuring that the response corresponds with the question number. A minimum of a one paragraph response per question is required. 1. What policies and procedures does your current or previous workplace have that relates to debriefing and crisis procedures? (If you have not worked in community services before, then conduct some research and identify and describe the policies and procedures that you think a community services workplace should have). Some of the policies and procedures that a community services workplace should have can be – 1. Critical incident Report 2. Disputes and grievances 3. Employee Feedback 4. Anti-discrimination and workplace harassment 5. Workplace health and safety – Emergencies, ergonomics, general 6. Bomb threat/ fire threat 2. Complete the table below, following best practice explain when it is appropriate to use each of the Thomas Kilman conflict styles. Conflict Management Style When it is appropriate to use the style. Competing Competing style is used when a person must take quick action, make unpopular decision or to handle vital issues. Avoiding Avoiding style is appropriate to use in the matters of low importance, to reduce tensions or to buy time. Collaborating Collaborating style is a combination of being assertive and cooperative it is used to minimize negative feelings and to achieve what both sides want. Accommodating Accommodating style is forsake your own needs in exchange for those of others. This style usually takes place when one is persuaded to give in. Compromising Compromising style can be used to find mutually acceptable solution that partially satisfies both the parties in the conflict while maintaining some assertiveness and cooperativeness. 3. If you have a dispute with one of your clients, what are some of the ethical and legal considerations? Legal considerations are the standards based on written law, while ethical considerations are based on the human rights and principles. 4. Research debriefing techniques. Describe each technique including how they would be used in a debriefing session. Provide one paragraph for each description. a. Demobilisation Demobilisation is carried out by a manager who was not involved in the incident or affected by it. It is a way of calming workers following a crisis or incident ensuring that their immediate needs are met. It can be used in da debriefing session by focus on listening, offer support to the victims and moderate your own emotional state. b. Defusing Defusing is the process to make victims comfortable give them the opportunity to talk about their crisis related memories, stresses, losses, and be able to do so in a safe and supportive atmosphere. It can be used in debriefing by emphasizing with the victims showing them that you understand what the people are really going through. Back them up show them they have your support. Goals are to speed up the recovery process and reduce emotional symptoms. c. Debriefing d. External provider model 5. Identify at least five symptoms of critical incident stress. Use the template below Physical Cognitive Emotional Behavioural · Fatigue Chills Chest Pain Unusual thirst Dizziness · Uncertainty Confusion Nightmares Poor attention Poor concentration · Frustration Anger Denial Depression Sense of loss · Change in activity level Increase in smoking Antisocial Behaviour Withdrawl Difficulty relaxing 6. Identify signs and impact of the following: (At least 5 signs) Signs Impact Job Burnout Grief and Loss Workplace Violence 7. Identify three strategies to manage stress. 8. If one of your staff were to undergo a traumatic event, who would be the best person to debrief them and why? Who: Why: 9.Discuss some of the professional boundaries and personal limitations you would have when conducting a debriefing. 10.When conducting a debriefing, at what point would feel that you need to make a referral to an external party? Task 2: Role plays Instructions for Role Play: Your assessor will break the class into groups of two. You will play the person conducting the debriefing and providing support you will be the person being assessed. Your classmate will play the role of a colleague who has been through a crisis and needs support. Scenario 1: For role play 1 You are a Manager at a facility that provides ongoing support and care for people with drug and alcohol problems. Unfortunately, one of the clients at the facility has committed suicide this morning. One of your colleagues on another work team who has worked with the client for many years, entered his room 20 minutes ago to find the client dead in his bed. Note: before beginning this role play, ensure that you understand and have prepared some questions for self-assessment and reflective behaviour strategies. Part A: Debriefing You have been asked to debrief the colleague and determine what support your colleague needs. You must complete each of the following: a. Plan