WS 128 Student Assessment Students Name: Assessors Name: Qualification Code and Name: CHC52015 Diploma of Community Services Unit of Competency Code and Name: CHCMGT005 - Facilitate workplace...

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    WS 128
    Student Assessment
    
    Students Name:
    
    Assessors Name:
    
    Qualification Code and Name:
    CHC52015 Diploma of Community Services
    Unit of Competency Code and Name:
    CHCMGT005 - Facilitate workplace de
iefing and support processes
    Date Given:
    
    Date Due:
    
    Date Received:
    
    Student Declaration
    I acknowledge as a student the following:
· I have received my copy of the Student Vocational Assessment Guide.
· The assessment process has been explained to me and I am ready to commence the assessment.
· I have been advised of the assessment requirements, my rights and responsibilities as a student and I am ready to be assessed.
· I understand the evidence I need to provide and how to complete this assessment.
· I understand my right of appeal.
· I have discussed with my trainer any special needs that should be considered when undertaking this assessment task
Declaration:
· I declare that the details included in this assessment and all supporting documents are a true and accurate record of my abilities in relation to this unit
· I have made a copy of this assessment.
· This assessment contains no material written by another person except where reference is made.
· I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment.
· No part of this assessment has been plagiarised
    Student Signature:
    
    Date:
    
    
Task
    Method of Assessment
    Satisfactory
    Not Satisfactory
    Re-Assessment Required
    One
    Questions and Answers
    
    
    
    Two
    Role Play and written task
    
    
    
    Three
    Portfolio
    
    
    
    Assessors Feedback To The Student:
    Student Feedback:
    Assessors Signature:
    
    
Date:
    
    Students Signature:
    
    
Date:
    
    Unit of Competency
    Elements:
    1. Monitor welfare of colleagues
2. Conduct structured de
iefings following an incident
    Performance Criteria:
    1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures
1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues
1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing
1.4 Regularly use self-assessment and reflective behaviour strategies to monitor performance
1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate
1.6 Plan appropriately to identify cu
ent and potential areas of need within organisation and develop proposals to support these areas
2.1 Plan, prepare and conduct de
iefing in line with organisation standards and procedures
2.2 Schedule de
iefing as soon as possible following the incident
2.3 Conduct de
iefing in a safe environment and in a manner that facilitates open discussion
2.4 Use appropriate de
iefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues
2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns
2.6 Identify indicators of risk to self or others and respond according to the degree and nature of the risk
2.7 Document and report outcomes of de
iefings in accordance with organisation standards and procedures
2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines
    Performance Evidence:
    The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:
· provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing
· facilitated at least 1 structured de
iefing following an incident involving stress and identified colleagues requiring additional support and refe
ed in accordance with organisation guidelines
    Knowledge Evidence:
    The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:
· organisation policies, procedures and resources relating to de
iefing and crisis procedures
· dispute resolution policies and procedures
· legal and ethical considerations
· de
iefing techniques:
· best practice interventions
· crisis intervention
· structured de
iefing
· internal and external refe
al sources
· indicators of significant issues being experienced by the worker and ways to respond
· impact of:
· excessive stress
· burn out
· grief and loss
· violent or threatening behaviou
· stress management
· internal and external support options and employee assistance programs
· specific limitations of work role, responsibility and professional abilities
· professional boundaries
    Assessment Conditions:
    Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
· use of suitable facilities, equipment and resources, including workplace policies and procedures
· modelling of industry operating conditions, including group facilitation
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
    Foundation Skills:
    The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
    WS 128
    Student Assessment
    
F:\Workskills\Courses\2020\Assessments\Diploma of Community Services\ACWA Year 1\CHCMGT005 validated\CHCMGT005- Student Assessment V3.docx
Created on 23/10/2015 2:04:00 PM 18/03/2020
Created by MBarnes Updated LHe
ick, updated 21/2/22
Page 6 of 18
V3
Assessment outline
This assessment contains four parts. You are required to answer all questions. Each response requires a minimum of one paragraph. You are being assessed on the learning you have already undertaken as listed below.
The first task is questions and answers. You must complete each of the questions, ensuring that the response co
esponds with the question number.
A minimum of a one paragraph response per question is required.
Task two is a role play and written task. You must complete the role play and associated report.
Task three is a portfolio task. You are required to research and add the required documentation to your portfolio.
Task 1: Questions Answers.
You must complete each of the questions, ensuring that the response co
esponds with the question number.
A minimum of a one paragraph response per question is required.
1. What policies and procedures does your cu
ent or previous workplace have that relates to de
iefing and crisis procedures? (If you have not worked in community services before, then conduct some research and identify and describe the policies and procedures that you think a community services workplace should have).
    
Some of the policies and procedures that a community services workplace should have can be –
1. Critical incident Report
2. Disputes and grievances
3. Employee Feedback
4. Anti-discrimination and workplace harassment
5. Workplace health and safety – Emergencies, ergonomics, general
6. Bomb threat/ fire threat
2. Complete the table below, following best practice explain when it is appropriate to use each of the Thomas Kilman conflict styles.
    Conflict Management Style
    When it is appropriate to use the style.
    Competing
    Competing style is used when a person must take quick action, make unpopular decision or to handle vital issues.
    Avoiding
    Avoiding style is appropriate to use in the matters of low importance, to reduce tensions or to buy time.
    Collaborating
    Collaborating style is a combination of being assertive and cooperative it is used to minimize negative feelings and to achieve what both sides want.
    Accommodating
    Accommodating style is forsake your own needs in exchange for those of others. This style usually takes place when one is persuaded to give in.
    Compromising
    Compromising style can be used to find mutually acceptable solution that partially satisfies both the parties in the conflict while maintaining some assertiveness and cooperativeness.
3. If you have a dispute with one of your clients, what are some of the ethical and legal considerations?
    
Legal considerations are the standards based on written law, while ethical considerations are based on the human rights and principles.
4. Research de
iefing techniques. Describe each technique including how they would be used in a de
iefing session. Provide one paragraph for each description.
a. Demobilisation
    
Demobilisation is ca
ied out by a manager who was not involved in the incident or affected by it.
It is a way of calming workers following a crisis or incident ensuring that their immediate needs are met.
It can be used in da de
iefing session by focus on listening, offer support to the victims and moderate your own emotional state.
. Defusing
    
Defusing is the process to make victims comfortable give them the opportunity to talk about their crisis related memories, stresses, losses, and be able to do so in a safe and supportive atmosphere.
It can be used in de
iefing by emphasizing with the victims showing them that you understand what the people are really going through.
Back them up show them they have your support.
Goals are to speed up the recovery process and reduce emotional symptoms.
c. De
iefing
    
d. External provider model
    
5. Identify at least five symptoms of critical incident stress. Use the template below
    Physical
    Cognitive
    Emotional
    Behavioural
    · Fatigue
Chills
Chest Pain
Unusual thirst
Dizziness
    · Uncertainty
Confusion
Nightmares
Poor attention
Poor concentration
    · Frustration
Anger
Denial
Depression
Sense of loss
    · Change in activity level
Increase in smoking
Antisocial Behaviou
Withdrawl
Difficulty relaxing
6. Identify signs and impact of the following: (At least 5 signs)
    
    Signs
    Impact
    Job Burnout
    
    
    Grief and Loss
    
    
    Workplace Violence
    
    
7. Identify three strategies to manage stress.
    
8. If one of your staff were to undergo a traumatic event, who would be the best person to de
ief them and why?
    Who:
Why:

9.Discuss some of the professional boundaries and personal limitations you would have when conducting a de
iefing.
    
10.When conducting a de
iefing, at what point would feel that you need to make a refe
al to an external party?
    
    Task 2: Role plays
Instructions for Role Play:
Your assessor will
eak the class into groups of two. You will play the person conducting the de
iefing and providing support you will be the person being assessed. Your classmate will play the role of a colleague who has been through a crisis and needs support.
Scenario 1: For role play 1
You are a Manager at a facility that provides ongoing support and care for people with drug and alcohol problems. Unfortunately, one of the clients at the facility has committed suicide this morning. One of your colleagues on another work team who has worked with the client for many years, entered his room 20 minutes ago to find the client dead in his bed.
Note: before beginning this role play, ensure that you understand and have prepared some questions for self-assessment and reflective behaviour strategies.
Part A: De
iefing
You have been asked to de
ief the colleague and determine what support your colleague needs. You must complete each of the following:
a. Plan
Answered 4 days AfterApr 14, 2022

Solution

Deblina answered on Apr 18 2022
9 Votes
WS 128
    Student Assessment
    
    Students Name:
    
    Assessors Name:
    
    Qualification Code and Name:
    CHC52015 Diploma of Community Services
    Unit of Competency Code and Name:
    CHCMGT005 - Facilitate workplace de
iefing and support processes
    Date Given:
    
    Date Due:
    
    Date Received:
    
    Student Declaration
    I acknowledge as a student the following:
· I have received my copy of the Student Vocational Assessment Guide.
· The assessment process has been explained to me and I am ready to commence the assessment.
· I have been advised of the assessment requirements, my rights and responsibilities as a student and I am ready to be assessed.
· I understand the evidence I need to provide and how to complete this assessment.
· I understand my right of appeal.
· I have discussed with my trainer any special needs that should be considered when undertaking this assessment task
Declaration:
· I declare that the details included in this assessment and all supporting documents are a true and accurate record of my abilities in relation to this unit
· I have made a copy of this assessment.
· This assessment contains no material written by another person except where reference is made.
· I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment.
· No part of this assessment has been plagiarised
    Student Signature:
    
    Date:
    
    
Task
    Method of Assessment
    Satisfactory
    Not Satisfactory
    Re-Assessment Required
    One
    Questions and Answers
    
    
    
    Two
    Role Play and written task
    
    
    
    Three
    Portfolio
    
    
    
    Assessors Feedback To The Student:
    Student Feedback:
    Assessors Signature:
    
    
Date:
    
    Students Signature:
    
    
Date:
    
    Unit of Competency
    Elements:
    1. Monitor welfare of colleagues
2. Conduct structured de
iefings following an incident
    Performance Criteria:
    1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures
1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues
1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing
1.4 Regularly use self-assessment and reflective behaviour strategies to monitor performance
1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate
1.6 Plan appropriately to identify cu
ent and potential areas of need within organisation and develop proposals to support these areas
2.1 Plan, prepare and conduct de
iefing in line with organisation standards and procedures
2.2 Schedule de
iefing as soon as possible following the incident
2.3 Conduct de
iefing in a safe environment and in a manner that facilitates open discussion
2.4 Use appropriate de
iefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues
2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns
2.6 Identify indicators of risk to self or others and respond according to the degree and nature of the risk
2.7 Document and report outcomes of de
iefings in accordance with organisation standards and procedures
2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines
    Performance Evidence:
    The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:
· provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing
· facilitated at least 1 structured de
iefing following an incident involving stress and identified colleagues requiring additional support and refe
ed in accordance with organisation guidelines
    Knowledge Evidence:
    The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:
· organisation policies, procedures and resources relating to de
iefing and crisis procedures
· dispute resolution policies and procedures
· legal and ethical considerations
· de
iefing techniques:
· best practice interventions
· crisis intervention
· structured de
iefing
· internal and external refe
al sources
· indicators of significant issues being experienced by the worker and ways to respond
· impact of:
· excessive stress
· burn out
· grief and loss
· violent or threatening behaviou
· stress management
· internal and external support options and employee assistance programs
· specific limitations of work role, responsibility and professional abilities
· professional boundaries
    Assessment Conditions:
    Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
· use of suitable facilities, equipment and resources, including workplace policies and procedures
· modelling of industry operating conditions, including group facilitation
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
    Foundation Skills:
    The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
    WS 128
    Student Assessment
    
F:\Workskills\Courses\2020\Assessments\Diploma of Community Services\ACWA Year 1\CHCMGT005 validated\CHCMGT005- Student Assessment V3.docx
Created on 23/10/2015 2:04:00 PM 18/03/2020
Created by MBarnes Updated LHe
ick, updated 21/2/22
Page 6 of 18
V3
Assessment outline
This assessment contains four parts. You are required to answer all questions. Each response requires a minimum of one paragraph. You are being assessed on the learning you have already undertaken as listed below.
The first task is questions and answers. You must complete each of the questions, ensuring that the response co
esponds with the question number.
A minimum of a one paragraph response per question is required.
Task two is a role play and written task. You must complete the role play and associated report.
Task three is a portfolio task. You are required to research and add the required documentation to your portfolio.
Task 1: Questions Answers.
You must complete each of the questions, ensuring that the response co
esponds with the question number.
A minimum of a one paragraph response per question is required.
1. What policies and procedures does your cu
ent or previous workplace have that relates to de
iefing and crisis procedures? (If you have not worked in community services before, then conduct some research and identify and describe the policies and procedures that you think a community services workplace should have).
    
Some of the policies and procedures that a community services workplace should have can be –
1. Critical incident Report: The critical incident report is the contemplate the actual out the alleged event or a situation that creates a significant risk of substantial or a serious horn to the physical or the mental health or safety of the employees in the organisation. The policy and procedures of the company must ensure proper reporting of the critical incidence at the workplace.
2. Disputes and grievances: The policies and procedures related to disputes and grievances is the complaint made by the employee to the employer which requires the employer to take action. A grievance is a dispute that the worker has raised in the workplace to the employer which attends to solve the problem that employee faces. It implies dissatisfaction or the distress or suffering that the employees are facing in terms of the working conditions and other aspects that hampers the work environment in the organisation.
3. Employee Feedback: Employee feedback contemplate the feedbacks of the employees regarding the organisation operation and the culture within the workplace that affects their performance and the environment of the work. It also contemplates the amenities and other situations in the workplace. The employee feedback contemplates the work environment and other aspects that the employers are providing for the employees and the work culture in the organisation.
4. Anti-discrimination and workplace harassment: Anti-discrimination and workplace harassment contemplate the issues and aspects within the organisation that records the effective measures to counter the anti-discrimination policies in the workplace. This includes the aspects of diversity and inclusiveness practiced within the organisation. These policies and procedures ensure that the employees and others take holders in the organisation do not face any kinds of discrimination on the basis of their race, sex, sexual orientation or ethnic culture. It must also contemplate with the issues of workplace harassment like sexual harassment and sexual abuse on the workers or on the subordinates. These ensures proper policies and procedures to protect all the employees and the stakeholders against any sort of harassments and discrimination.
5. Workplace health and safety – Emergencies, ergonomics, general: Workplace health and safety procedures relates to the measures that are taken by the organization when there is any sort of accidents or emergencies in the organisation. The workplace health and safety procedures ensure to provide proper training and education on the aspects of handling machines and other aspects which are relevant according to the organisation or needs....
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