Learner Assessment Pack BSBOPS502 Manage business operational plans Learner Assessment Pack 2 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 ©...

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hi my assignment needs completed I totally consists of 2 parts ,already the 2nd part of the assignment is done with the help of TFTH,


Learner Assessment Pack BSBOPS502 Manage business operational plans Learner Assessment Pack 2 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Precision Group (Australia) Level 13, 269 Wickham St, Fortitude Valley 4006 Email: [email protected] Website: www.precisiongroup.com.au © 2020 Precision Group (Australia) BSBOPS502 - Manage business operational plans (Release 1) Overseas Student Information If you are an overseas student and you have a problem with your school or college that you haven’t been able to fix, the Overseas Students Ombudsman might be able to help. The Ombudsman is a free complaint investigation service, available to people on student visas who are studying with private providers. You can read more about what the Ombudsman does, or make a complaint online, by visiting www.ombudsman.gov.au. Copying for Educational Purposes The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, email [email protected] or visit www.copyright.com.au for other contact details. Copyright Notice No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968. Disclaimer Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication. http://www.precisiongroup.com.au/ http://www.ombudsman.gov.au http://www.copyright.com.au Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 3 Version Control & Document History Date Summary of modifications Version 20 July 2020 Version 1.0 produced following assessment validation. 1.0 Learner Assessment Pack 4 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Table of Contents ASSESSMENT DELIVERY 5 LEARNER INFORMATION 6 STEPS FOR LEARNERS 8 REASONABLE ADJUSTMENT 9 RESOURCES REQUIRED FOR ASSESSMENT 10 ACCESSING INTRANET PAGES AND EXTERNAL LINKS 12 ASSESSMENT AGREEMENT 13 ASSESSMENT TASKS 15 Short Answer Questions 17 Practical Assessment 41 Project Assessment 42 Project Overview 42 Part 1. Establish an Operational Plan 44 Part 2. Implement the Operational Plan 73 Part 3. Monitor Operational Performance 83 ASSESSMENT WORKBOOK CHECKLIST 100 Assessment Workbook Checklist 101 RECORDING 104 Record of Assessment 105 Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 5 Learner Assessment Pack Assessment Delivery Learner Assessment Pack 6 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Learner Information This Learner Assessment Pack is designed for you to complete the assessment for BSBOPS502 - Manage business operational plans (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor. The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment. Each Learner Assessment Pack is made up of four parts: Assessment Delivery Assessor Information Steps for Assessors Assessment Agreement Assessment Contextualisation Assessment Tasks with Assessor Marking Guide, including:  Short Answer Questions  Practical Assessment Assessment Workbook Checklist Assessment Workbook Checklist Recording Record of Assessment Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 7 Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related. Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment. You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor. The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation. Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor. Records of all aspects of the assessment must be kept in your Learner Assessment Pack The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO). Learner Assessment Pack 8 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Steps for Learners Your Learner Assessment Pack: 1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both. 2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor. 3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor. Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment. Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 9 Reasonable Adjustment Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment. Why make a reasonable adjustment? We make reasonable adjustments in VET to make sure that learners with a disability have:  The same learning opportunities as learners without a disability, and  The same opportunity to perform and complete assessments as those without a disability. Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:  Customising resources and assessment activities within the training package or accredited course  Modifying the presentation medium  Learner support  Use of assistive/adaptive technologies  Making information accessible both before enrolment and during the course  Monitoring the adjustments to ensure learners needs continue to be met Assistive/Adaptive Technologies Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers. IMPORTANT: Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements. Learner Assessment Pack 10 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Resources Required for Assessment To complete the Practical Assessment projects, you will require access to:  Computer with internet and email access and a working web browser  Installed software: MS Word, Adobe Acrobat Reader  A workplace that will allow you access to: o Workplace documentation, including:  Organisational documents that include information on your organisation’s business objectives  Organisational documents relevant to the development of an operational Plan  Organisational document relevant to budget allocations for operational plans  Organisational policies and procedures related to the following: - Recruiting new employees - Inducting new employees - Purchasing physical resources - Hiring services  Organisational practices - Recruiting new employees - Inducting new employees - Purchasing physical resources - Hiring services  Organisational documents relevant to existing strategies for each of the following: - Recruiting employees - Inducting employees - Employee training and development - Acquiring physical resources - Acquiring services - Protecting intellectual property when recruiting employees Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 11 - Protecting intellectual property when acquiring physical resources and services - Making variations to operational plans - Documenting operational performance - Monitoring operational performance  Organisational templates, such as: - Meeting Minutes - Performance monitoring sheets o People, including:  Your Supervisor  At least two clients  At least two colleagues  At least two specialist resource managers Specialist resource managers refer to individuals who take charge of assigning resources and budgets to a project (e.g. human resources manager
Answered 1 days AfterJun 17, 2022

Answer To: Learner Assessment Pack BSBOPS502 Manage business operational plans Learner Assessment Pack 2...

Rochak answered on Jun 19 2022
78 Votes
(
Learner Assessment Pack
)
Learner Assessment Pack
BSBOPS502
Manage business operational plans
Precision Group (Australia)
Level 13, 269 Wickham St, Fortitude Valley 4006 Email: [email protected]
Website: www.precisiongroup.com.au
© 2020 Precision Group (Australia)
BSBOPS502 - Manage business operational plans (Release 1)
(
Learner Assessment Pack
)
(
Learner Assessment Pack
)
(
BSBOPS502 - Manage business operational plans (Release 1)
Learner

Assessment

Pack

Produced

20

July

2020
© Precision Group (Australia)
) (
2
)
(
BSBOPS502 - Manage business operational plans (Release 1)
Learner

Assessment

Pack

Produced

20

July

2020
© Precision Group (Australia)
) (
3
)
Overseas Student Information
If you are an overseas student and you have a problem with your school or college that you haven’t been able to fix, the Overseas Students Ombudsman might be able to help. The Ombudsman is a free complaint investigation service, available to people on student visas who are studying with private providers. You can read more about what the Ombudsman does, or make a complaint online, by visiting www.ombudsman.gov.au.
Copying for Educational Purposes
The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, email [email protected] or visit www.copyright.com.au for other contact details.
Copyright Notice
No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying.
These terms are subject to the conditions prescribed under the Australian Copyright Act 1968.
Disclaimer
Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication.
Version Control & Document History
    Date
    Summary of modifications
    Version
    
20 July 2020
    Version 1.0 produced following assessment validation.
    
1.0
Table of Contents
ASSESSMENT DELIVERY    5
LEARNER INFORMATION    6
STEPS FOR LEARNERS    8
REASONABLE ADJUSTMENT    9
RESOURCES REQUIRED FOR ASSESSMENT    10
ACCESSING INTRANET PAGES AND EXTERNAL LINKS    12
ASSESSMENT AGREEMENT    13
ASSESSMENT TASKS    15
Short Answer Questions    17
Practical Assessment    41
Project Assessment    42
Project Overview    42
Part 1. Establish an Operational Plan    44
Part 2. Implement the Operational Plan    73
Part 3. Monitor Operational Performance    83
ASSESSMENT WORKBOOK CHECKLIST    100
Assessment Workbook Checklist    101
RECORDING    104
Record of Assessment    105
(
Learner Assessment Pack
Assessment Delivery
)
Learner Information
This Learner Assessment Pack is designed for you to complete the assessment for BSBOPS502 - Manage business operational plans (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.
The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a
workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.
Each Learner Assessment Pack is made up of four parts: Assessment Delivery
Assessor Information Steps for Assessors
Assessment Agreement Assessment
Contextualisation
Assessment Tasks with Assessor Marking Guide, including:
· Short Answer Questions
· Practical Assessment Assessment Workbook Checklist
Assessment Workbook Checklist Recording
Record of Assessment
Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.
Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment.
You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor.
The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation.
Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.
Records of all aspects of the assessment must be kept in your Learner Assessment Pack
The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).
Steps for Learners
Your Learner Assessment Pack:
1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry.
Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.
2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor.
3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.
Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.
Reasonable Adjustment
Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with a disability have:
· The same learning opportunities as learners without a disability, and
· The same opportunity to perform and complete assessments as those without a disability.
Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:
· Customising resources and assessment activities within the training package or accredited course
· Modifying the presentation medium
· Learner support
· Use of assistive/adaptive technologies
· Making information accessible both before enrolment and during the course
· Monitoring the adjustments to ensure learners needs continue to be met
Assistive/Adaptive Technologies
Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.
IMPORTANT:
Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.
Resources Required for Assessment
To complete the Practical Assessment projects, you will require access to:
· Computer with internet and email access and a working web browser
· Installed software: MS Word, Adobe Acrobat Reader
· A workplace that will allow you access to:
· Workplace documentation, including:
· Organisational documents that include information on your organisation’s business objectives
· Organisational documents relevant to the development of an operational Plan
· Organisational document relevant to budget allocations for operational plans
· Organisational policies and procedures related to the following:
· Recruiting new employees
· Inducting new employees
· Purchasing physical resources
· Hiring services
· Organisational practices
· Recruiting new employees
· Inducting new employees
· Purchasing physical resources
· Hiring services
· Organisational documents relevant to existing strategies for each of the following:
· Recruiting employees
· Inducting employees
· Employee training and development
· Acquiring physical resources
· Acquiring services
· Protecting intellectual property when recruiting employees
(
Learner Assessment Pack
)
(
Learner Assessment Pack
)
(
BSBOPS502 - Manage business operational plans (Release 1)
Learner

Assessment

Pack

Produced

20

July

2020
© Precision Group (Australia)
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10
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BSBOPS502 - Manage business operational plans (Release 1)
Learner

Assessment

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Produced

20

July

2020
© Precision Group (Australia)
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11
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· Protecting intellectual property when acquiring physical resources and services
· Making variations to operational plans
· Documenting operational performance
· Monitoring operational performance
· Organisational templates, such as:
· Meeting Minutes
· Performance monitoring sheets
· People, including:
· Your Supervisor
· At least two clients
· At least two colleagues
· At least two specialist resource managers
Specialist resource managers refer to individuals who take charge of assigning resources and budgets to a project (e.g. human resources manager, equipment resources manager)
· At least two work teams. Each team must be composed of at least three different individuals
· At least two new employees
· Opportunity to develop an operational plan
· Opportunity to implement an operational plan
· Opportunities to monitor the performance of an operational plan
· Opportunity to develop a variation plan
· Legislation relevant to intellectual property
· Regulation relevant to intellectual property
· Eight volunteers to participate in role play activities.
This must include three volunteers with real life experience as specialist resource managers.
· Video camera or a mobile phone with video recording capabilities
· A safe environment to conduct the role play activity
Accessing Intranet Pages and External Links
Throughout this workbook, you will be asked to access specific pages from the simulated business, Bounce Fitness and/or external webpages. Links to these pages are formatted in Blue Text.
To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.
The    simulated    business,    Bounce    Fitness,    can    be    accessed    by    going    to http://bouncefitness.precisiongroup.com.au.
Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO).
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Learner Assessment Pack
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Learner Assessment Pack
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BSBOPS502 - Manage business operational plans (Release 1)
Learner

Assessment

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Produced

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July

2020
© Precision Group (Australia)
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1
2
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(
BSBOPS502 - Manage business operational plans (Release 1)
Learner

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Produced

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July

2020
© Precision Group (Australia)
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Assessment Agreement
(
Instructions:
Discuss and accomplish this section with your assessor before commencing then sign the

confirmation at the end of this Agreement.
)
    Have you signed off
    Delivery Method
    Classroom
    Small Group
    One-on-One
    Online
    Other (please describe)
    Assessment Pathway (for Practical Assessment)
    Learner’s Organisation (Pre-assessment meeting conducted)
    Simulated Workplace Environment (Contextualised by RTO)
    Assessment Conditions
    Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
    Legislation and regulations relevant to operational plans
    Workplace documentation and resources relevant to performance evidence
    Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
    I confirm that the activities and assessment completed as part of this unit are my own work, and comply with all relevant copyright and plagiarism rules.
I understand that if there is any doubt of the authenticity of any piece of my assessment, I can be orally examined, and the signatory of evidence records may be contacted.
    Learner’s name
    
    Learner’s signature
    
    Date
    
    
    Assessor’s name
    
    Assessor’s signature
    
    Date
    
End of Assessment Agreement
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Learner Assessment Pack
Assessment Tasks
)
Tasks
Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.
Contextualisation of Assessments by RTOs
Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.
Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.
Short Answer Questions
(
Bounce Fitness is a premier provider of fitness and wellness in Australia. The business offers

innovative and varied classes to meet any of their clients’ needs. The business current has four

fitness centres – the head office in Cairns and other centres in
Brisbane, Sydney and Melbourne.
You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to

boost profit by introducing a new fitness class.
Refer to this scenario when answering relevant SAQs. Relevant SAQs will be ind
icated by the

opening statement: “You are the Centre Manager for Bounce Fitness Brisbane.”
Preliminary Scenario
)
(
You are the Centre Manager for Bounce Fitness Brisbane. Your operational plan will require the

recruitment of new fitness instructors. You must also seek feedback about whether the

operational plan will be actionable and realistic.
To assist you in complet
ing this task, access the page in the link below:
Job Descriptions
https://bouncefitness.precisiongroup.com.au/people/job-descriptions/
Identify one of each of the following stakeholders involved in the development of your

operational plan:
Colleague
Colleague refers to an individual working in the same Centre as you
Spec
ialist resource manager
Specialist

resource

manager

refers

to

an

individual

who

takes

charge

of

assigning

resources and budgets to a project
Explain how each identified stakeholder is involved in the development of your operational plan.
Question 1
)
    
Stakeholders
    Involvement in the Development of the Operational Plan
    Colleague
    a. Operation Manager
    The operation manager will help in understanding the operations and the premises and then develop the best plan to make the operations effective
    Specialist Resource Manager
    b. Human Resource Manager
    The human resources manager will conduct interviews and other activities to hire the fitness instructors to run the operations at Bounce Fitness
(
You are the Centre Manager for Bounce Fitness Brisbane. You must now manage the

implementation of your completed operational plan. This includes the implementation of

delegated action items and contingencies when risks arise, such as equipment breaking dow
n.
To assist you in completing this task, access the page in the link below:
Job Descriptions
https://bouncefitness.precisiongroup.com.au/people/job-descriptions/
Identify one of each of the following stakeholders involved in the management of your

operational plan:
Colleague
Specialist resource manager
Explain how each identified stakeholder is in
volved in the management of your operational plan.
Question 2
)
    
Stakeholders
    Involvement in the Management of the Operational Plan
    Colleague
    a. Fitness Instructors
    To make sure that the operational plan is implemented, and everybody is following the same
    Specialist Resource Manager
    b. Operations Manager
    To make sure that the implemented plan is running smoothly
(
You

are

the

Centre

Manager

for

Bounce

Fitness

Brisbane.

Escalation

points

are

often

involved

in

the creation of operational plans.
Escalation

points

refer

to

processes

established

to

handle

incidents

and

problems

that

need

to

be

resolved at a higher management level.
For

an

example

of

Bounce

Fitness’

existing

escalation

points,

access

the

document

in

the

link

below.
Maintaining Transaction Records Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/finance-policy-

procedures/
Explain the involvement of escalation points in the following phases of your operational plan:
Development
Management
Question 3
)
    a. Development of your operational plan
    The escalation points in the development of the operational plan will be the approvals which will be required to make sure the operational plan is good. The other escalation point will be the number of fitness instructors required and the funds available
    b. Management of your operational plan
    In the management phase, the escalation points will be the plan which needs to be executed when the operational plan is not going as required
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Learner Assessment Pack
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Learner Assessment Pack
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BSBOPS502 - Manage business operational plans (Release 1)
Learner

Assessment

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Produced

20

July

2020
© Precision Group (Australia)
) (
20
)
(
To assist you in completing this task, access Bounce Fitness from the link below.
Bounce Fitness Homepage
https://bouncefitness.precisiongroup.com.au/

Read the scenarios below about operational plan proposals.
Locate

the

appropriate

information

from

Bounce

Fitness’

files

and

answer

the

questions

that

follow.
Question 4
)
    Scenario 1
You are the Centre Manager for Bounce Fitness Brisbane. You must develop a proposal for your operational plan. Your operational plan will include the recruitment of new fitness instructors.
You must access reliable and reputable sources of information to assist you in developing the proposal.
Reliable sources of information provide a thorough discussion on a topic that is based on strong evidence. Reputable sources of information refer to sources that are deemed credible because they consistently provide accurate and reliable information.
    Identify two key sources of information you will need to develop the proposal. This must include:
· One resource requirement specialist source
Specialist sources refer to individuals who have significant knowledge and experience on specific fields.
· One Bounce Fitness document
Key sources of information refer to sources that are directly related to the information required in the document.
Explain in your own words why each identified source of information is key to developing the proposal.
    Sources of Information
    Explanation of Why the Source is Key
    Resource Requirement Specialist
    a. Head of Fitness Instructor at Bounce Fitness
    This is a key source of information because the head will know how many instructors are required and what qualification is to be seen before recruiting anybody.
    Online
    b. Policy and Procedure Document
    The document will be key to identifying what procedures needs to be followed while hiring, and the policies which need to be followed before the recruitment
    BSBOPS502 - Manage business operational plans (Release 1)
Learner Assessment Pack Produced 20 July 2020
© Precision Group (Australia)
    21
    
    
    
    Scenario 2
You have finished developing your operational plan proposal and must now present it to relevant stakeholders. Your presentation must include information on how the operational plan can help improve the Centre’s financial circumstances.
    Identify two key sources of information you will need to present the proposal. This must include:
· One resource requirement specialist source
· One Bounce Fitness document
Explain in your own words why each identified source of information is key to presenting the proposal.
    Sources of Information
    Explanation of Why the Source is Key
    Resource Requirement Specialist
    a. Finance Manager
    The finance manager will help in understanding the current difficulties the centre is facing and how the recruitment will help in overcoming
    Online
    b. Financial Statement
    The financial statements will help in understanding the current difficulties the firm is facing with a messy operational plan
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Learner Assessment Pack
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Learner Assessment Pack
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BSBOPS502 - Manage business operational plans (Release 1)
Learner

Assessment

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Produced

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2020
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BSBOPS502 - Manage business operational plans (Release 1)
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Explain how an organisation’s existing consultation processes helps in managing an operational

plan.
Consultation

processes

refer

to

steps

and

guidelines

that

an

organisation

follows

when

it

comes

to formal and informal communication channels with relevant stakeholders (e.g. conducting

regularly fortnightly progress update meetings with the team)
Question 5
)
    The organization’s existing consultation processes are of great help in managing an operational plan because the process means that the steps and the guidelines are already set for how the organization communicates. This will make sure that the hierarchy is followed while communicating and all the relevant stakeholders are updated about the meetings and the plan which the firm is undertaking to improve the financials and operations.
(
You are the Centre Manager for Bounce Fitness Brisbane.
Operational plans are composed of different parts, including the ones outlined below.
Describe

each

of

the

following

parts

of

an

operational

plan.

Examples

for

each

part

have

been

provided to assist y
ou.
Question 6
)
    Parts of an Operational Plan
    Description
    a. Procurement Processes
· Keep proper financial records for submission to General
Manager Finance
· Tender a competitive bid for the acquisition of resources required
    
· The financial records have all the records of the expenses that the firm incurred as related to the procurement process to get it funded by the company
· Competitive bid is necessary to identify what cost we can incur to acquire relevant resources
    b. Employee Recruitment and Induction Strategies
· Post advertisements for job vacancies on various social media sites
· Provide new employees with copies of policies and
procedures
    
· To recruit employees the recruitment drives, need to be seen by respective people and to do this the advertisement is the most efficient source because people keep browsing social media
· The policies and processes document has how the company works and therefore to make sure each new employee understands it
    c. Physical Resource and Service Acquisition Strategies
· Select a supplier with mostly good online reviews
· Prioritise service providers that Bounce Fitness has
previously hired
    
· The acquisition strategy consists of identifying the suppliers with good reviews so that you get good resources
· The resources should be looked at internally first and then go to external
    d. Key Indicators of Organisational Performance
· Increase net profit by 5% within the next three months
· Exceed last month’s record for sales leads by 10%
    
· The key performance indicators help in identifying what metrics will be used to see if the plan was a success or a failure and for this the sales, and net profit increase the most efficient
(
Answer

the

following

questions

about

budget

and

actual

financial

information

using

your

own

words.
Question 7
)
    a. Define variances in budget and actual financial information.
    The variance in the budget and actual financial information is the difference between the budgeted numbers and the actual number incurred. This arises because the budget is an assumption based on various estimations, and the actual numbers are based on actual incur therefore the difference arises.
    b. Describe how organisations can use variances to monitor profit.
    Organization can use variances to monitor profits by looking at different variance levels, such as a 10% variance in the cost and expenses and see how the profits changes. This helps in preparing yourself for the worst and knowing the impact of variance on profit
    c.    Describe how organisations can use variances to review productivity performance.
    Organizations can use variances to review productivity performance by seeing if the budgeted performance is met or not and if not met what is the variance that has occurred, if the variance is more the productivity performance is very bad.
(
Answer the questions below about preparation methods.
Question 8
)
    a. Identify one method for preparing operational plans.
    The method which can be used is the top-down approach where
    b. Describe the identified method for preparing operational plans in your own words.
    Here the company objective is at the top, then the strategies are defined and then the operational activities are finalized
    c.    Identify one method for preparing contingency plans.
    Brainstorm ideas
    d. Describe the identified method for preparing contingency plans in your own words.
    Brainstorming ideas mean that different people will come up with different contingency plans which they think are relevant and then the best one is selected.
(
You are the Centre Manager for Bounce Fitness Brisbane.
To assist you in completing this task, access the document in the link below:
Business Objectives and Key Performance Indicators
https://bouncefitness.precisiongroup.com.au/infrastructure/business-strategy-and-planning-

documents/
Identify two objectives of Bounce Fitness that are related to your operational plan.
Explain how your operational plan can help Bounce Fitness achieve each identified objective.
Question 9
)
    
Business Objectives
    How the Operational Plan Can Help Achieve Business Objectives
    a. Provide the customers the best service
    The operational plan will mean that more fitness instructors are there and therefore each client get specialized attention
    b. Competitive Prices
    The operational plan will optimize the business and operations which will help in reducing the cost
(
You are the Centre Manager for Bounce Fitness.
To assist you in completing this task, access following documents from the links below:
Performance Management Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/
Documentation Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-

policy-procedures/
Outline

the

set

of

procedures

under

each

accessed

document

that

are

relevant

to

documenting

performance.
Identify one type of record associated with each outlined set of procedures.
Record refers to doc
uments used to keep evidences of actions, activities, events, etc.
Question 10
)
    Documents
    Procedures
    Records
    
Performance Management Policy and Procedures
    a. Record all the employee performance on the computer
    Daily performance record
    
Documentation Policy and Procedures
    b. Store all the information in the designated computer at the centre
    A daily documentation of client routines
(
Identify

two

approaches

to

developing

key

performance

indicators.

The

alternatives

must
correspond to what Bounce Fitness’ Management is looking for.
Predictive measurements
Working with teams


You are the Centre Manager to Bounce Fitness
Bounce Fitness Brisbane currently has the following obje
ctives:
Generate a 10% increase in sales through boosting gym membership sales
Lower the cost of service delivery by 1% a quarter
The

Centre

wants

to

find

appropriate

approaches

to

developing

Key

Performance

Indicators

(KPIs) that would prioritise the following:
Question 11
)
    a. Employee Engagement Level
    b. Variance between budget and actual
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You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.

Access the following:
Bounce Fitness
htt
ps://bouncefitness.precisiongroup.com.au/
Fair Trading Act 1989
https://www.legislation.qld.gov.au/view/pdf/inforce/current/act-1989-084
Work Health and Safety Act
2011
https://www.legislation.qld.gov.au/view/html/inforce/current/act-2011-018

Answer the following questions about legislative frameworks.
Question 12
)
    a. Identify one rule from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of each identified rule to your operational plan.
Rule refers to a legal requirement that must be followed.
    
Legislation
    
Rule
    Relation to the Development of Operational Plans
    
Fair-Trading Act 1989 (Section 39)
    i. The service provided should not be in contravention of the Act
     This will ensure that the company do not incur any additional legal cost which will decrease the profits
    
Work Health and Safety Act 2011 (Section 47)
    ii. The instructors must be registered with the respective departments
    This will ensure that the law is not breached and the profits are not hurt
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    b. Identify one right from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of each identified right to your operational plan.
Right refers to protections or entitlements given by legal documents.
    
Legislation
    
Right
    Relation to the Development of Operational Plans
    
Fair-Trading Act 1989 (Section 39)
    i. Right to unfair trading practices
    To ensure that there are no unfair trade practices undertaken to make the operational plan viable
    
Work Health and Safety Act 2011 (Section 47)
    ii. Workers and employers are one
    To ensure that the workers work the same way as the employers
    c.    Identify one obligation from each of the legislation sections below that relates to the implementation of your operational plan. Describe the relation of each identified obligation to your operational plan.
Obligation refers to legal duties to pay or do something.
    
Legislation
    
Obligation
    Relation to the Implementation of Operational Plans
    
Fair-Trading Act 1989 (Section 39)
    i. No undertaking of unfair trade practices
    The unfair trade practice should not be undertaken to build the profits
    
Work Health and Safety Act 2011 (Section 70)
    ii. No discrimination
    To ensure that new and old employees are treated the same way
(
You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.

Access the following:
Bounce Fitness
https://bouncefitness.precisiongroup.com.au/
Fair Trading (Code of Practice-Fitness Industry) Regulation 2003
https://www.legislation.qld.gov.au/view/pdf/inforce/current/sl-2003-0065
Work Health and Safety Regulation 2011
https://www.legislation.qld.gov.au/view/htm
l/inforce/current/sl-2011-0240

Answer the following questions about regulatory frameworks.
Question 13
)
    a. Identify one rule from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of each identified rule to your operational plan.
Rule refers to a legal requirement that organisations must follow.
    
Regulation
    
Rule
    Relation to the Implementation of Operational Plans
    
Fair-Trading Regulation 2003 (Section 9)
    i. A sign must be established and displayed
    To ensure that no person with ill health joins the centre
    
Work Health and Safety Regulation 2011 (Section 40)
    ii. Work areas should have the workspace
    To ensure that more instructors are not hired
    b. Identify one right from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of each identified right to your operational plan.
Right refers to protections or entitlements given to an organisation by legal documents.
    
Regulation
    
Right
    Relation to the Implementation of Operational Plans
    
Fair-Trading Regulation 2003 (Section 8)
    i. Fitness is important
    To develop more programs
    
Work Health and Safety Regulation 2011 (Section 40)
    ii. Health and safety of each employee are necessary
    To ensure that employers do not neglect the employee’s health
    c.    Identify one obligation from each of the regulation sections below that relates to the implementation of your operational plan. Describe the relation of each identified obligation to your operational plan.
Obligation refers to an organisation’s legal duty to pay or do something.
    
Regulation
    
Obligation
    Relation to the Implementation of Operational Plans
    
Fair-Trading Regulation 2003 (Section 8)
    i. Display of Sign
    The sign display any activities undertaken
    
Work Health and Safety Regulation 2011 (Section 40)
    ii. Ventilations
    Ventilations costs are inputted in the operational plan
(
You

are

the

Centre

Manager

for

Bounce

Fitness

Brisbane.

Your

operational

plan

will

require

the

recruitment of a new fitness instructor and purchasing of new equipment.
To assist you in completing this task, access Bounce Fitness from the link below.
https://bouncefitness.precisiongroup.com.au/
Identify

two

policies

and

procedures

related

to

your

operational

plan.

Describe

the

relation

of

each to your operational plan.
Question 14
)
    Policies and Procedures
    Relation to Operational Plans
    a. Quality of the new equipment should be like the existing machines
    This will ensure the quality is good which is the foremost objective of the operational plan
    b. Color should match the existing infra colours at the centre
    The operational plan states that the infrastructure at the centre will be the same
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You are the Centre Manager for Bounce Fitness Brisbane.

Read the scenarios below about workplace practices.
Identify

the

workplace

practice

in

each

scenario

that

is

related

to

your

operational

plan.

Describe

the relation of each workplace practice to your operational plan.
Question 15
)
    Scenario 1
A piece of equipment in Bounce Fitness Brisbane has broken down from use. The Morning Team of fitness instructors are tasked to purchase a replacement for the equipment as soon as possible. The Morning Team identifies two different suppliers with good reviews online. The first supplier is cheaper but is located two cities from the Centre. The Morning Team decides to purchase from the second supplier, which is slightly more expensive but located in the Centre’s local area.
    Workplace Practice
    Relation to Operational Plans
    a. Buy from the cheapest supplier if the supplies can reach the centre within the stipulated time, and make sure no inconvenience is faced by the customers
    This will ensure that when the supplies can reach the centre within the time the cost incurred is less
    Scenario 2
Bounce Fitness Brisbane is hiring a new fitness instructor for one of its existing classes. Three candidates have been shortlisted for the role and the Human Resource Manager will interview each one of them. They invite the immediate supervisor for the advertised role to join the interview.
    Workplace Practice
    Relation to Operational Plans
    a. Look for the experience the candidate has
b. The salary he is expecting
    This will ensure that the cost is in check and at the same time the candidate hired is an experienced one.
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Practical Assessment
The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace.
To be assessed for this unit of competency, you must demonstrate your skills and knowledge to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.
Wherever possible, this assessment must be completed in your own workplace, including the gathering of...
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