hi my assignment needs completed I totally consists of 2 parts ,already the 2nd part of the assignment is done with the help of TFTH,
Learner Assessment Pack BSBOPS502 Manage business operational plans Learner Assessment Pack 2 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Precision Group (Australia) Level 13, 269 Wickham St, Fortitude Valley 4006 Email:
[email protected] Website: www.precisiongroup.com.au © 2020 Precision Group (Australia) BSBOPS502 - Manage business operational plans (Release 1) Overseas Student Information If you are an overseas student and you have a problem with your school or college that you haven’t been able to fix, the Overseas Students Ombudsman might be able to help. The Ombudsman is a free complaint investigation service, available to people on student visas who are studying with private providers. You can read more about what the Ombudsman does, or make a complaint online, by visiting www.ombudsman.gov.au. Copying for Educational Purposes The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, email
[email protected] or visit www.copyright.com.au for other contact details. Copyright Notice No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968. Disclaimer Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication. http://www.precisiongroup.com.au/ http://www.ombudsman.gov.au http://www.copyright.com.au Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 3 Version Control & Document History Date Summary of modifications Version 20 July 2020 Version 1.0 produced following assessment validation. 1.0 Learner Assessment Pack 4 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Table of Contents ASSESSMENT DELIVERY 5 LEARNER INFORMATION 6 STEPS FOR LEARNERS 8 REASONABLE ADJUSTMENT 9 RESOURCES REQUIRED FOR ASSESSMENT 10 ACCESSING INTRANET PAGES AND EXTERNAL LINKS 12 ASSESSMENT AGREEMENT 13 ASSESSMENT TASKS 15 Short Answer Questions 17 Practical Assessment 41 Project Assessment 42 Project Overview 42 Part 1. Establish an Operational Plan 44 Part 2. Implement the Operational Plan 73 Part 3. Monitor Operational Performance 83 ASSESSMENT WORKBOOK CHECKLIST 100 Assessment Workbook Checklist 101 RECORDING 104 Record of Assessment 105 Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 5 Learner Assessment Pack Assessment Delivery Learner Assessment Pack 6 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Learner Information This Learner Assessment Pack is designed for you to complete the assessment for BSBOPS502 - Manage business operational plans (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor. The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment. Each Learner Assessment Pack is made up of four parts: Assessment Delivery Assessor Information Steps for Assessors Assessment Agreement Assessment Contextualisation Assessment Tasks with Assessor Marking Guide, including: Short Answer Questions Practical Assessment Assessment Workbook Checklist Assessment Workbook Checklist Recording Record of Assessment Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 7 Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related. Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment. You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor. The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation. Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor. Records of all aspects of the assessment must be kept in your Learner Assessment Pack The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO). Learner Assessment Pack 8 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Steps for Learners Your Learner Assessment Pack: 1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both. 2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor. 3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor. Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment. Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 9 Reasonable Adjustment Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment. Why make a reasonable adjustment? We make reasonable adjustments in VET to make sure that learners with a disability have: The same learning opportunities as learners without a disability, and The same opportunity to perform and complete assessments as those without a disability. Reasonable adjustment applied to participation in teaching, learning and assessment activities can include: Customising resources and assessment activities within the training package or accredited course Modifying the presentation medium Learner support Use of assistive/adaptive technologies Making information accessible both before enrolment and during the course Monitoring the adjustments to ensure learners needs continue to be met Assistive/Adaptive Technologies Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers. IMPORTANT: Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements. Learner Assessment Pack 10 BSBOPS502 - Manage business operational plans (Release 1)Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) Resources Required for Assessment To complete the Practical Assessment projects, you will require access to: Computer with internet and email access and a working web browser Installed software: MS Word, Adobe Acrobat Reader A workplace that will allow you access to: o Workplace documentation, including: Organisational documents that include information on your organisation’s business objectives Organisational documents relevant to the development of an operational Plan Organisational document relevant to budget allocations for operational plans Organisational policies and procedures related to the following: - Recruiting new employees - Inducting new employees - Purchasing physical resources - Hiring services Organisational practices - Recruiting new employees - Inducting new employees - Purchasing physical resources - Hiring services Organisational documents relevant to existing strategies for each of the following: - Recruiting employees - Inducting employees - Employee training and development - Acquiring physical resources - Acquiring services - Protecting intellectual property when recruiting employees Learner Assessment Pack BSBOPS502 - Manage business operational plans (Release 1) Learner Assessment Pack Produced 20 July 2020 © Precision Group (Australia) 11 - Protecting intellectual property when acquiring physical resources and services - Making variations to operational plans - Documenting operational performance - Monitoring operational performance Organisational templates, such as: - Meeting Minutes - Performance monitoring sheets o People, including: Your Supervisor At least two clients At least two colleagues At least two specialist resource managers Specialist resource managers refer to individuals who take charge of assigning resources and budgets to a project (e.g. human resources manager