You have accepted the role as Practice Manager for Healthy families, a large, busy, privately owned physiotherapy practice. You are responsible for the smooth running of the practice, all compliance and the management of 4 administrators (1 of these have only just started at Healthy Families) and 4 Physiotherapists.

In the first weeks in the role you realise that there are many issues facing the practice. Whilst there is a policy and many procedures to cover infection control, you do not believe they have been implemented well.

With such a critical issue, it is important that you act promptly. You decide that you need to quickly do the following:

Prepare to call a meeting where you plan to ensure the team understand infection control requirements.

You will need to:

• Prepare an outline of what will be covered in the meeting

• Write a summary of the key points of the policy

• Write a summary of the key points from the Code of Practice

• Outline how the team will used hazard identification

• Detail how the team will continue to be informed on infection control.

• Provide at least two examples of communication methods (for example a poster). These can be created or from existing industry tools

• Outline your plan for coaching and support as required to ensure that individuals/teams are able to implement infection control practices

• Deal with issues raised through consultation and ensure they are resolved promptly or referred to the appropriate personnel for resolution

• Outline workplace procedures for dealing with infection control risks and hazardous events

• Detail how you will encourage employees to report infection risks and to improve infection control procedures

Writing strategies and actions for future improvements

A case study is designed for you to demonstrate your skills in reading, accurately interpreting and providing workable responses and strategies.

Check that your responses provide:

1. Identification and clarification of the key issues. Discuss and provide some suggestions as to what has caused these.

2. Key facts and information that is relevant and demonstrates your ability to provide solutions.

3. Templates and resources that could assist managers in the future when managing their teams.

4. Recommendations, both short term and long term, to improve the current situation.

Also ensure the appropriate use of headings and formats so as to reflect a professional presentation.