Answer To: ©Aspire2 International – DBN608 Assessment 1 – v XXXXXXXXXXPage 1 of 6 XXXXXXXXXXNew Zealand Diploma...
Akansha answered on Apr 16 2021
Assessment 1: Case Study Assignment 1
Name of the Student:
Name of the Institution:
Roll No:
Date of Submission:
Contents
Part 1: Ethics, Culture and Performance 3
1.1 Introduction and Rationale 3
1.2 Ethics, Culture and Performance 3
1.2.1 Organizational Culture 3
1.2.2 Relation of Social Ethics and Organizational Culture to Organizational Performance 3
1.3 Social Ethical Issues 4
1.4 Three Relevant Ethical Issues 4
1.5 Two Recommendations 6
Part 2: Global Economy and Modern Practice 6
2.1 Global Economy and Market 6
2.1.1 Analysis of Economy in relation to the organization 6
2.1.2 Influence of Global and NZ economy on organizational decision 7
2.2 Modern Business Practices 7
2.3 Impact of Global Economy on Modern Business Practices 8
2.4 Organizational Goals 8
2.5 Impact of Global Economy on Organizational Goals 8
2.6 Two Recommendations 8
References 10
Part 1: Ethics, Culture and Performance
1.1 Introduction and Rationale
Kiwibank is one of the oldest and most renowned banks in New Zealand. It is majorly owned by the government, through New Zealand Post Limited. It is also co-owned by the Accident Compensation Corporation and the New Zealand Superannuation, who own 49% of the company (Wiraeus & Creelman, 2019). The organization is able to provide financial services to the people through post offices traditionally, and later, through branches as well. The main vision and mission have been to provide financial services for Kiwis, by Kiwis. It has over 1000 employees, and the headquarters are Wellington, New Zealand (Rouse & Tripe, 2016).
The main rational behind the choice of social ethical initiative is that the youth of New Zealand have not been able to deal with their finances, and as a bank Kiwibank is in a unique position to be able to change that scenario (McIlroy, 2018). This has been done through Banqer, which has influenced 2200 students in the country. This initiative can also help in increasing the CSR presence of the bank, and provide a marketing venture for the Bank by targeting the youth (Westmore, 2015).
1.2 Ethics, Culture and Performance
1.2.1 Organizational Culture
The organizational corporate culture in Kiwibank is like that of a clan. Employees and their employers have common values, which is welcoming, challenging, progressive, competitive, and customer-oriented (Kanagaretnam, Lobo & Wang, 2015). The main values of the company have been to provide Kiwis with the best banking service possible. According to the company, there are three main values, Gutsy, Great and Side-by-Side, which can be used to describe all of the values that the organization has (Montecalvo, Farneti & De Villiers, 2018). Team work is emphasized, and the idea of the common good being more important than the individual good has also been given importance. The company believes that team work is what makes New Zealand one of the best places in the world, and thus, looks at ensuring an increase in team work in the workplace.
1.2.2 Relation of Social Ethics and Organizational Culture to Organizational Performance
There is a significant relation to social ethics and the organizational culture to the performance. Because of the clan-like work culture, and the importance given to team work, Kiwibank has been consistently ranked as one of the best banking services in the country (Henry, Newth & Spiller, 2017). Social ethics and the work culture of the company make the employees more relaxed and approachable, and the aspect of team work ensures that the solution is provided to the customer (Marriott, 2018). For example, one of the key services that would be provided by the bank would be loan services. By making sure that there are Kiwis from all over the country, the bank has made it easier for employees to be more approachable. The can-do attitude that is enforced in the workplace can help in making sure that the customer is left with a possible solution to their loan request or issue.
1.3 Social Ethical Issues
There are two significant social ethical issues that the organization could potentially have.
1. Investment into weapons: KiwiSaver, which is the investment branch of the bank, has been found to be investing in companies that have been found to make illegal weapons (McIlroy, 2018). There have been reports by news agencies that claim that despite promises made to get rid of the investments, there has been an increase in passive investments through the global index funds. This is extremely unethical, since it is also in direct violation to government orders (McIlroy, 2018). This is a social ethical issue, since many of the weapons are nuclear weapons, and could cause significant damage to society as a whole, and the money that the bank would be investing would be that of the customers, which is not ethical.
2. Ageing population: An ageing population can have significant effects on the organization. According to estimates, the population of New Zealand is ageing at a pace wherein by 2031, there will be one million people who are over 65 years. This would have a significant effect on the people of the country, and it could be seen that for the banking sector, it would mean a significant amount of loss (Westmore, 2015). Employees who are old are less responsive, and less prone to working with any new technology. This could impact the bank. However, if Kiwibank decided to stop employing an ageing population, it would be unethical for the company, and would also cause a significant decrease in employees, since a large part of New Zealand would be a population that has aged (Berkman, Clement & Zhang, 2016).
1.4 Three Relevant Ethical Issues
There are three relevant issues that...