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Microsoft Word - Learner_BSBSUS201 Participate in EnvirSustainable WPractices ASSESSMENT1-SITXCOM002 - Show social and cultural sensitivity practices Learner ID Learner Name Leaner Contact Detail (email) Unit Code and Name SITXCOM002 - Show social and cultural sensitivity practices Assessment Title Written task: Knowledge based Trainer Ivan Torres Assessor Soosanna Lee Note: Plagiarism/Cheating is a serious offence. If a learner is found plagiarising/cheating, it may result in a penalty of suspension/cancellation of learner’s enrolment. In submitting their work, learners must be aware of college’s Plagiarism and Academic Misconduct Policy available in student handbook, college’s website and administration. Declaration of Originality By submitting this assignment for assessment, I acknowledge and agree that: · This assessment task/work is submitted in accordance with the college’s Plagiarism and Academic Misconduct Policy. I also understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty of committing such offence · No part of this assessment task/work has been copied from any other source without acknowledgement of the source · No part of this assessment task/work has been written by any other person, except to the extent of team and/or group work as defined in the unit/assessment task · A copy of the original assessment task/work is retained by me and that I may be required to submit the original assignment to the trainer/assessor upon request · The trainer/assessor may, for the purpose of assessing this assessment task/work: · Provide a copy of this assignment to another member of the faculty for review and feedback; and/or · Submit a copy of this assignment to a plagiarism checking service. I acknowledge that a plagiarism checking service provider may then retain a copy of this assessment task/work on its database for the purpose of future plagiarism checking. Late submission: Late submission without a prior approval of the trainer/assessor will not be accepted and may delay the assessment outcome. You may also need to resubmit work as per college’s Reassessment Policy. Learner’s Signature: Date of completion: **By signing here, I declare that this assessment is my own work and read and understand the information provided above. Assessor’s Feedback: Assessor’s signature Date of completion: Assessment Task: Written task: Knowledge based Due Date: 9/07/2021 Outcomes Assessed: Performance Criteria: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5 Performance Evidence, Knowledge Evidence, Foundation Skills Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: This assessment requires you to do the following. · You must answer all questions satisfactorily to achieve competency in the unit. · You are to provide answers to each of the questions in MS Word or similar word processing tools. Your document should be professionally formatted with question retyped and answered. · Re-assessment: If you do not achieve the required standard, you will be given the opportunity to be reassessed by our Assessor. Arrangements will be made on an individual basis. If you are deemed to be NS (Not Satisfactory), your assessor will either ask specie questions orally, and record them with you using the supplementary evidence sheet or you will be asked to resubmit your responses in full. · Your trainer will observe your/your team’s performance and will record outcome in Record of UNIT Outcome. · While your analysis will be drawn from the case, straight copy and paste from Learner Guide or WEB will not be acceptable. A good analysis should be based on your understanding on the context of the case, underlying issues and exploration of these issues supported by factual information. · Analysis/answer for each question must be descriptive and detailed with at least a paragraph (5‐6 lines) as a minimum covering each issue/discussion. One‐line answers will not be sufficient. Ensure that you demonstrate your understanding of the case and provide supporting discussion and your own thoughts/understanding of the issues/questions. Note: If you submit any incorrect answers, the answer section will be highlighted, and you will see the comments on the next incorrect answers. You must resubmit the assessment with rectified answers as requested by your trainer. Submission Guidelines · Completed this assessment 1- Written Assessment. · Ensure that the task/work is submitted along with an “Assignment Cover Sheet”. 1A Objective: To provide you with an opportunity to respect customers and colleagues from different social and cultural groups and treat them with respect and sensitivity. 1. What is ‘cultural responsivity’? 2. List three ways of treating people with respect and sensitivity. 3. List three Australian anti-discrimination laws that operate at a federal level. 1B Objective: To provide you with an opportunity to show your understanding of the necessity of following safety directions. 1. List three verbal/non-verbal communication skills you can sharpen to help you communicate with people from different social and cultural backgrounds. 2. List three aspects of body language you should be mindful of when communicating with others. 1C Objective: To provide you with an opportunity to respond to others in a non-discriminatory way. 1. What is ‘non-discriminatory practice’? 2. List three non-discriminatory practices. 1D Objective: To provide you with an opportunity to make attempts to overcome language barriers. 1. List five strategies for overcoming language barriers. 2. Why is it important to maintain a sense of humour when communicating with people whose first language is not English? 1E Objective: To provide you with an opportunity to seek help with communication when necessary. 1. List three options available to you when it comes to seeking help for communication problems. 2. What action might you consider taking if problems recur? 2A Objective: To provide you with an opportunity to identify social and cultural issues that may cause conflict or misunderstanding in the workplace. 1. Why is it important to identify social and cultural issues that may cause conflict or misunderstanding? 2. List three cultural issues that could cause conflict or misunderstanding in the workplace. 2B Objective: To provide you with an opportunity to address difficulties and seek assistance from others when necessary. 1. What is the Platinum Rule? 2. List five pieces of advice you would give to someone in charge of resolving a conflict. 3. What is mediation? 2C Objective: To provide you with an opportunity to consider social and cultural differences when difficulties or misunderstandings occur. 1. List five social and cultural factors you would take into account if there was a dispute between two employees from different backgrounds? 2. List three aspects of communication you would be mindful of while dealing with conflicts caused by social and cultural factors. 2D Objective: To provide you with an opportunity to make efforts to resolve misunderstandings, taking account of social and cultural considerations. 1. In the event that a cultural conflict or misunderstanding cannot be resolved by the participants themselves, who could provide a solution? 2E Objective: To provide you with an opportunity to escalate problems and unresolved issues to appropriate supervisor or manager for follow-up. 1. List five ways that a professional, experienced mediator can use their authority to resolve conflicts. 2. Why is it important to leave complex and long-standing issues for experienced mediators to deal with? END TASK Assessment criteria 1. All the questions are attempted and answered. 2. Answers are consistent with model answers. 3. SIT30816 Certificate III in Commercial Cookery | SITXCOM002 - Show social and cultural sensitivity practices Assessment 1 | V 3.0 | Oct 2020 Page 1 of 2 Keystone College of Business and Technology (KCBT) Provider Code: 41183 | CRICOS Provider Code: 03425F SITXCOM002 SITXCOM002 Show Social and Cultural Sensitivity 1 Housekeeping Attendance List Break Times Evacuation Procedures Location of Toilets Mobile Phones Smoking First Aid Evaluation Forms Overview This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. Culture What is it? Why is it important? How do we respond to it? 5 Keystone College of Business and Technology (KCBT) Provider Code: 41183 | CRICOS Provider Code: 03425F Cultural responsivity Cultural responsivity is the acknowledgement of other religions and cultures, and to keep an open mind towards them. It is the understanding that no race or religion is superior to another, and no culture is wrong or improper. It is the ability to acknowledge, learn from and relate to people from all cultures and backgrounds. 6 Treating people with respect and sensitivity Developing cultural self-awareness Example: Communicate Clearly and Avoid Misunderstandings-if you feel offended by their body language or gesture, ask them politely what that means before you get upset. Or if others feel offended by your gestures, explain them clearly, and try not to use that gestures or body languages. People from different cultural backgrounds often have different styles of verbal and physical communication. For example, in some cultures, greetings are shown with a bow instead of a handshake. Learning to appreciate the value diverse views You should try to avoid judging the beliefs and attitudes that differ from your own as the polarisation of people is ultimately counter-productive. Instead, just accept that they are different and try to understand the reasons why they believe what they believe. We will do an Activity from the following page. Resisting stereotyping Stereotypes, whether negative or positive, always stand in the way of mutual understanding between people from different cultures and backgrounds. Statements such as ‘blondes are stupid’ or ‘Asians are good at maths’ will never be true of all individuals within that population. What is stereotype? a stereotype is an over-generalized belief about a particular category of people