ASSESSMENT GUIDE Student BSBMGT517 Manage operational plan UNIT OVERVIEW BSBMGT517 Manage operational plan This unit describes the skills and knowledge required to develop and monitor implementation...

ASSESSMENT GUIDE
Student
BSBMGT517 Manage operational plan
UNIT OVERVIEW
BSBMGT517 Manage operational plan
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.
This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
Elements
To achieve competency in this unit students must demonstrate their ability to:
1. Develop operational plan
2. Plan and manage resource acquisition
3. Monitor and review operational performance
Performance Evidence
Evidence of the ability to:
develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
resource requirements
key performance indicators
monitoring processes
contingency plans
communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:
recruiting, inducting and developing personnel
acquiring physical resources and services
protecting intellectual property
making variations to the plan
monitoring and documenting performance.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
describe models and methods for operational plans
explain the role of an operational plan in achieving the organisation’s objectives
explain budgeting processes
list alternative approaches to developing key performance indicators to meet business objectives
outline the legislative and regulatory context relevant to the operational plan of the organisation
outline the organisation’s policies, practices and procedures that directly relate to the operational plan.
INFORMATION FOR STUDENTS
General Assessment Information
This information is designed to provide you with a full overview of the tasks you need to successfully complete to be deemed competent in this unit.
You must achieve a satisfactory performance in each of the assessment tasks in order to be deemed competent in the relevant unit. Where necessary, the assessment tasks are divided into parts or steps. These are designed to take you through a step by step approach to completing the activities.
Instructions
First and foremost, please contact your assessor to discuss any necessary adjustments that may need to be made prior to completing these tasks. The instructions for each of the assessment tasks are logically sequenced. If you have any questions, contact your assessor immediately. If there is a practical component to your assessment, you will need to discuss the arrangements for its completion with your assessor in advance.
Assessment Cover Sheet
Once you have completed all of the tasks, complete the Assessment Cover Sheet, sign the declaration and forward along with your documentation to your assessor. It should be uploaded along with the assessment on to the RTO manager.
Submitting Assessment Tasks
All written assessment tasks must be typed and submitted with the provided cover sheet.
Your trainer/assessor will tell you when assessments are due. It is your responsibility to ensure that assessment tasks are submitted on or before their due date.
Extensions for individual assessment tasks may be negotiated with your trainer in specific circumstances. You must request this prior to the due date, and extensions due to illness will require a medical certificate. Extensions will be confirmed by your trainer/assessor.
Where assessment tasks are submitted following the conclusion of the unit of competency without a medical certificate or extension, a late submission fee for each assessment task will be charged.
Assessment Outcomes
There are two outcomes of assessment tasks: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).
You will be awarded C = Competent on completion of the unit when you have achieved S for all completed assessment tasks and by meeting all the performance criteria. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed according to George Brown College policy.
If you are deemed Not Competent by your assessor and require re-assessment, you will be informed of the process. A fee may be charged according to George Brown College policy.
If all assessment tasks are not completed for a qualification, a certificate will not be awarded. A Statement of Attainment for completed units of competency will be provided.
Your Results
Your assessor is committed to providing you with detailed feedback on the outcomes of the assessment and will provide guidance on areas for improvement. In most instances, you should only need to complete the sections of the assessment that were deemed not satisfactory. However, it is important to remember that depending on the task, it may be necessary to repeat the whole task (for example presentations or the delivery of a training session).
You are entitled to view your results at any time by viewing them once they are uploaded on RTOManager.
Reasonable Adjustment
George Brown College supports individual differences in the learning environment and provides ‘reasonable adjustment’ in training and assessment activities to support every learner. If you have any special needs that make it difficult for you to complete your learning or assessments, you should discuss this with your assessor beforehand and will be provided with reasonable alternatives to assist you to complete the required tasks such as completing tests verbally or using an interpreter.
What happens if you do not agree with the assessment result?
If you do not think the assessment process is valid, or disagree with the decision once it is made, or believe that you have been treated unfairly, you can appeal. The first step is to discuss the matter with your trainer.
If you still do not agree with the results, refer to the GBC Complaints and Appeals Policy and speak to the Student Services Team.
Support
While we may not be in a position to assist you with language training or specific LLN training, our assessors will work with you to ensure that you are supported throughout your qualification. If you require individual tutoring this may attract an additional fee (see Student Handbook). Support may be offered by your assessor, or for more specialist support you may need to contact GBC administration.
A Note on Plagiarism and Referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. Information, ideas etc. quoted or paraphrased from another source such as the Internet, must be acknowledged with “quotation marks” around the relevant words/sentences or ideas and the source listed in brackets. You must also list the sources at the end of your assessment.
Sources of information, ideas etc. must be provided in alphabetical order by author’s surname (including author’s full name, name of document/ book / internet etc. and year and place of publishing) or may be included in brackets in the text.
As a general rule it is advisable to never copy another person’s work. Should it appear that a student’s work has been copied or does not appear to be authentic, you will be asked to speak to your Course Coordinator and required to re-submit it. A fee may be charged according to George Brown College policy.
Contacting the RTO
If you should need further support or assistance please do not hesitate to contact The Student Services Team.
Assessment
BSBMGT517 Manage operational plan
There are two (2) assessments for this unit:
1. Written Questions
This assessment consists of 18 questions to assess your ability to manage an operational plan. Most questions require a short answer although you may answer using bullet points. You must answer all questions. You will undertake this in the classroom and will two hours to complete this.
You can use various sources of information including: learning materials, workbooks and the internet. You must list your sources.
2. Project
This project consists of 3 parts. In Part A, you are required to develop an organisational plan for a proposed business. In Part B, you are to develop a strategy for the implementation, monitoring and evaluation of the plan including acquisition of resources. In Part C, it is assumed that you have implemented the plan. You are to examine the scenario provided which gives details of performance, including a financial statement, and then analyse it, identify areas of low performance and develop strategies for improvement. You are to then write this up in the form of a report of 400 to 500 words.
A template for the organisational plan is provided, but you may access other plans if you prefer.
You may work in pairs in the planning and development stage of the project, in the role of business partners, but MUST submit your own operational plan.
In two stages of the project, you are required to present your plan and seek approval from ‘relevant parties’. You must consult your assessor, in the role of bank manager, who must approve prior to implementation and modification of the plan.
Your assessor will advise you when each part is due.
Assessment Schedule
    Assessment
    Due Date
    1.
    Written Questions
    
    2.
    Project
    
ASSESSMENT COVER SHEET
    Student Name:
    
    Student ID:
    
    Contact Number:
    
    Email:
    
    Trainer / Assessor Name:
    
    Qualification:
    
    Unit of Competency:
    BSBMGT517 Manage operational plan
    Assessment:
    ☐ Written Questions
☐ Project
    Due Date:
    
    Date Submitted:
    
    If your assessment is being submitted after the due date, please attach a copy of the written confirmation of extension received from your assessor.
    Declaration:
    I have read and understood the following information at the beginning of this assessment guide (please tick):
    
    ☐ Assessment information
☐ Submitting assessments
☐ Plagiarism and referencing
    
    I declare this assessment is my own work and where the work is of others, I have fully referenced that material.
    
    
    
    
    
    Name (please print)
    
    Signature
    
    Date
Assessment 1: Written Questions
Read the questions below and respond in writing with the most suitable answer. There are 18 questions. You must complete them all. Unless otherwise stated, the questions require short answers. You may use various sources of information including your workbook, internet and other documents. You must list your sources. Your assessor will advise you when this is due.
These are short answer questions. Answers should be between 30 and 100 words.
For this assessment you may answer in dot points.
Question
Describe two (2) different kinds of operational plans and for each give one (1) example.
    The two different kinds of operational plans are:
· Single use plan (for example- plan to cut costs during the next year)
· Ongoing plans (for example- long term plan to retain workers instead of layoffs)
Question 2
Describe how a Gantt chart can be used to develop operational plans.
    Gantt chart can be used to develop operational plans in the following ways:
· Gantt chart is the most popular way of showing activities displayed against time.
· Gantt chart shows you what has to be done.
Question 3
Presentation of an operational plan must include a number of elements. Provide a list of what must be contained in a formal business presentation of the plan.
    The following must be contained in a formal business presentation of the plan:
· Development and management plan
· KPIs
· Contingency plans
· responsibilities of each member
· Budgets
· Financial plans
· Forms of communications
Question 4
Explain the role of an operational plan in achieving the organisation’s objectives.
    The role of an operational plan in achieving the organization’s objectives:
· Operational plan is used to provide clear picture how team contributes to achievements for business.
· It will be set to measure performances.
Question 5
(a) Describe what is an organisational budget. Include briefly how they are developed. (100 words)
    Organizational budget is a tool to control financial resources. It will show you priorities, objectives and goals.
It is developed in the following ways:
· Examine your revenue.
· Subtract fixed costs.
· Determine variable expenses.
· Set aside a contingency fund.
· Make a P&L statement.
· Create your projections.
(b) Give an example of a type of budget that a business might have.
    Examples of type of budget that a business might have:
· Sales budget
· Expense budget
(c) When developing a budget and forecasting expenditure, what factors do you need to consider?
    While developing a budget and forecasting expenditure, the following factors are needed to be considered:
· Costs of material
· amount of staff
· costs of labour
· sales
(d) If developing a budget for a shop, what factors would you need to consider?
    While developing a budget for a shop, the following factors are needed to be considered:
· Past sales
· Industry trends
· competition
· new products
· prices
· policy
· advertising
· Economy
Question 6
(a) What does KPI stand for? Give one example.
    KPI stands for Key performance indicators, meaning how effectively company achieve business objectives.
(b) List two (2) different approaches to developing key performance indicators KPIs) to meet business objectives.
    Two different approaches to develop key performance indicators (KPIs) to meet business objectives:
· Measure target during specific period
· By identifying areas of risks
Question 7
For each of the following kinds of legislation, provide two (2) examples of how they impact on implementation of an organisational plan in an organisation.
    Legislation
    Examples of impact
    (a) Privacy legislation
    The company cannot sell any information they have. They need permission to give out private information.
    (b) Anti-discrimination legislation
    Everyone has to be threat fairly.
Everyone has to be given rights and be threat the same.
Question 8
(a) Outline the legislative and regulatory context relevant to a hospitality business. List three (3) key kinds of legislation or regulations.
    The legislative and regulatory context relevant to a hospitality business:
· liquor laws
· food health and safety
· work health laws
(b) A club is proposing to refurbish the bistro area to make it more family friendly. What legal issues need to be considered that may impact on its operations? List two (2) and briefly explain the reason.
    OH&S, to be family friendly- because there will be children near alcohol.
Planning laws- because of new changes.
Liquor laws- because it will change to family friendly.
Question 9
What three (3) key resources are required for the development of an operational plan?
    Three key resources required for the development of an operational plan:
· Financial resources
· physical resources
· human resources
Question 10
How could effective communication and...