I have attached the assignment questions
Develop, facilitate and review all aspects of case management Question 1 a) If you were to explain the principles and practice of case management to someone, how would you explain this? Write what you would say in your explanation. b) b) Provide five example principles case managers use to guide their practice. Question 2 c) Item 2 of 15 d) Provide a description for each of the following approaches to service delivery. e) 1. Strength-based f) g) 2. Rights-based h) i) 3. Person-centred j) k) 4. Needs-based l) Question 3 a) Research the Transtheoretical Model. If someone was going through change, how might you support them at each of the following stages of the transtheoretical model of change? Stage Supportive Practice Pre-contemplation (Not ready) Contemplation (Getting ready) Preparation (Ready) Action Maintenance b) Think about a time you or someone you know experienced change in a behaviour or habit. Describe what occurred using the 5 stage process in Question 1. c) Provide five examples of ineffective approaches to behaviour change. Question 4 Explain the client's risks, responsibilities and duty of care of a support worker for each of the following scenarios. a) A 31-year-old woman with 2 young kids has been physically abused by her partner. She has run away with her kids to stay at a friend’s place in hiding. She is fearful that her partner will come to hurt her and the children, especially after his last comments were ‘You better be careful! You will never see them kids again!’ and made other verbal threats to harm her and anyone close to her. Risks? Responsibilities and duty of care? b) A teenage boy has been bullied all his life. Diagnosed with depression and taking prescribed medication he has struggled to maintain any form of social support. His parents are worried for him and his own safety as he had previously attempted suicide. They also found a journal of his which had notes about anger towards his school and certain students. His online activity involved researching firearms and other dangerous weapons. . c) You are visiting Emma, a 70 year old resident at an aged care facility. As you are talking with her, you notice a number of bruises across her arms, legs and upper body. When you ask her about them she lowers her head, shrinks into herself and brushes it off saying repeatedly ‘They told me it was my fault, them staff. I didn’t do it but they still hurt me.’ d) ABC community centre is having an event at their centre where they have invited clients, including their family and carers. Support workers and case managers of the agency they are partnered with are also attending. You are visiting with the rest of the case managers and head outside to participate in the outdoor activities. Whilst outside, you notice a person in a wheelchair who is unable to join the rest of his group on the grass. He appears stuck on the gravel and struggling to move in his chair. He almost falls over. e. Yuki tells you during one of your meetings that Allan, her step-dad was doing ‘things’ to her at night. She said he would only do this at night when she went to sleep and her mum was working at night. Yuki said that she did not like it. Yuki, a 10 year old Japanese girl was adopted by her Australian parents when she was younger. She has a younger sister from Cambodia who was also adopted. Her adopted mum left her dad a few years later and re-married Allan. Yuki says Allan has told her that what he is doing is ‘normal in Australia’ and this is what people do. She tells you he always covers her mouth when she tries to call for help. Question 5 The following questions refer to your workplace process and procedures. If they are not available in your workplace, research them online as reference. a) Explain what the penalties possible consequences are for breaching privacy and confidentiality in your role. b) Case management review meetings c) Review and monitoring process d) What is the documentation process or protocol for case management in your workplace or from your online research reference? e) Provide two examples of when a case plan might need to be changed. f) Following on from the previous question, why might it be necessary to negotiate changes with the client? g) Outline the process your workplace implements for case closure or client exits. Question 6 Item 6 of 15 Explain how each role is involved in the decision-making process of case management 1. Case manager 2. Client 3. Family member 4. Community services program manager Question 6 Item 6 of 15 Explain how each role is involved in the decision-making process of case management 1. Case manager 2. Client 3. Family member 4. Community services program manager Question 8 Item 8 of 15 When meeting with a client, describe what information you will gather regarding their background, experiences, skills, values and development areas, and how they can guide you in your case management. Information about How it can guide your case management Background Experiences Skills Values Development areas Question 9.1 Item 9 of 15 a) What national regulations, standards or Acts support culture and diversity in the workplace? Provide at least three. b) List three services that are available to provide response to crisis and /or high-risk situation for advice (not including fire, police and ambulance). Include details of their website and contact details. Question 9.2 Item 10 of 15 c) Access a copy of the code of conduct, code of ethics and referral protocols for your service or workplace and complete the following. If your workplace does not have these, please research them online as reference. List two ethical responsibilities that case managers have towards their clients. List two ethical responsibilities that case managers have towards their colleagues. List two behaviours that case managers are expected to exhibit according to the code of conduct. List two referral protocols that case managers are required to consider when referring a client to other service providers. d) Select two of the following Acts and outline the objectives of each how they can affect case management. · Age Discrimination Act 2004 · Disability Discrimination Act 1992 · Racial Discrimination Act 1975 · Sex Discrimination Act 1984 Question 10.1 Item 11 of 15 Explain how the following groups of people were seen in the past (historical or past perspective) resulting in social prejudice. 1. Culturally and linguistically diverse (CALD) 2. Aboriginal and/or Torres Strait Islander people 3. People with disability 4. Lesbian, gay, bi-sexual, transgender, intersex (LGBTI) 5. People experiencing or at risk of homelessness 6. Older people 7. Children and young people Question 10.2 Item 12 of 15 b) For each group, provide an indication of special needs, what things need to be considered, and related legislation. 1. Culturally and linguistically diverse (CALD) 2. Aboriginal and/or Torres Strait Islander people 3. People with disability 4. Lesbian, gay, bi-sexual, transgender, intersex (LGBTI) 5. People experiencing or at risk of homelessness 6. Older people 7. Children and young people Question 11 Item 13 of 15 a) Discuss the dynamics/ways in communication and how decision making will be made for each type of family structure. 1. Nuclear family 2. Single parent family 3. Extended family 4. Childless family b) Thinking about your own family structure, discuss how decisions are made. Question 12 Item 14 of 15 Consider a cultural group or individual you have worked with for the following questions. a) What cultural group or individual did you work with? b) In one to two paragraphs, describe two cultural protocols or practice that you were required to aware of when working with people or individual from your chosen cultural group. c) In one to two paragraphs, describe two cultural taboos that you should be aware of when working with people from your chosen cultural group. d) What is/are the major language/s spoken by your cultural group? e) Describe the impact of the cultural needs and values of this group or individual on your own role, other clients and stakeholders. Question 13 Describe what happens when a client wants to appeal a decision or make a complaint at your workplace. Your answer should include the following: · in what way the appeal/complaint should be made? E.g. In writing? Verbally? · who should they make the complaint/appeal to? What are the means? · any other steps such as acknowledgement, timeframe for reply, next steps, formal notice, etc · if they are still not satisfied with the complaint/appeal, which government authority should they approach? Develop, facilitate and review all aspects of case management Question 1 a) If you were to explain the principles and practice of case management to someone, how would you explain this? Write what you would say in your explanation. b) b) Provide five example principles case managers use to guide their practice. Question 2 c) Item 2 of 15 d) Provide a description for each of the following approaches to service delivery. e) 1. Strength - based f) g) 2. Rights - based h) i) 3. Person - centred j) k) 4. Needs - based l) Question 3 a) Research the Transtheoretical Model. If someone was going through change, how might you support them at each of the following stages of the transtheoretical model of change? Stage Supportive Practice Pre - contemplation (Not ready) Contemplation (Getting ready) Preparation (Ready) Action Develop, facilitate and review all aspects of case management Question 1 a) If you were to explain the principles and practice of case management to someone, how would you explain this? Write what you would say in your explanation. b) b) Provide five example principles case managers use to guide their practice. Question 2 c) Item 2 of 15 d) Provide a description for each of the following approaches to service delivery. e) 1. Strength-based f) g) 2. Rights-based h) i) 3. Person-centred j) k) 4. Needs-based l) Question 3 a) Research the Transtheoretical Model. If someone was going through change, how might you support them at each of the following stages of the transtheoretical model of change? Stage Supportive Practice Pre-contemplation (Not ready) Contemplation (Getting ready) Preparation (Ready) Action