I need a discussion post written...attached is the assignment instructions

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Effective handling of cultural patient insurance situation:
Case Study Answers:
From the case study it can be assumed and seen that Mrs. Abdul and her family is a bit conservative in nature. They have different socio cultural norms. Hence as a reimbursement specialist I need to do some homework and know about their culture a bit so that I can communicate with them better. In this way they will also feel comfortable and would probably express their thoughts and mind better. The reluctance shown by them till now would probably be taken care off if we speak in a cordial manner and in a friendly and informal...