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IH Sydney Training Services Pty Ltd RTO Code: 91109 CRICOS Code: 02623G BSBOPS502 Manage business operational plans Task 1 – Knowledge Questions Task summary • This is an open book knowledge test, to be completed in your own time. • You need to answer all the written questions correctly. Required • Access to textbooks/other learning materials. • Access to a computer and Microsoft Office. • Access to the internet. Timing • Your assessor will advise you of the due date of this assessment via Canvas. Submit onto Canvas • This completed workbook Assessment criteria • All questions must be answered correctly for you to be assessed as having completed the task satisfactorily. Re-submission opportunities • You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. • If any parts of the task are not satisfactorily completed, the assessor will provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. • You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. • You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. 2 | P a g e Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that: • I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task • This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them • I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: 3 | P a g e Task 1: Knowledge Questions Question 1 List examples of policies, practices and procedures that directly relate to an operational plan. Answer: Question 2 Who are the key information sources for proposal development and presentation of operational plans? Answer: Question 3 Outline the role of each of the following in the development and management of operational plans - a resource requirements specialist - escalation points - colleagues Answer: Question 4 Explain the purpose of an Operational Plan, and the role it has in achieving the organisation’s objectives. Answer: Question 5 Explain how consultation process is helpful in the development and monitoring of the operational plan Answer: Question 6 Explain the purpose of key performance indicators and outline three (3) approaches to developing them. Answer: Question 7 Describe legislative and regulatory context relevant to the operational plan of the organisation. Answer: 4 | P a g e Question 8 What are Fair Trading Laws and what is their role within the development and implementation of an operational plan? Answer: Question 9 Explain a typical budgeting process. Answer: Question 10 What are the methods of preparing operational and contingency plans? Answer: Question 11 What procedures and records are associated with documenting performance? Answer: Question 12 What are the key components of an operational plan? Given a brief explanation of each. Answer: IH Sydney Training Services Pty Ltd RTO Code: 91109 CRICOS Code: 02623G BSBOPS502 - Manage business operational plans Task 2 – Performance and Skills Assessment Task summary This assessment is to be completed using the Bounce Fitness simulated work environment. Required • Access to textbooks/other learning materials • Access to Bounce Fitness site via Canvas • Computer with Microsoft Office and internet access Timing • Your assessor will advise you of the due date of this assessment via Canvas. Submit • This completed workbook. Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. 2 | P a g e Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that: • I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task • This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them • I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: 3 | P a g e Task 2 – Performance and Skills Assessment Refer to the Bounce Fitness website and company information. The below case study uses the Bounce Fitness simulated work scenario and assumes that you are familiar with the company. Given this, please read the Bounce Fitness company information before reading the below case study. Case Study Although Bounce Fitness centres are known in their local communities, the company is seeking an extended presence and identity to promote the company’s unique approach and lifestyle vision to an older audience. The organisation tendered for, and won, a health initiative to conduct a three-month pilot project involving older typical non-users to improve their fitness and lifestyle in each of the four (4) Bounce Fitness Centres. The CEO and Board of Directors have asked you to manage the operational plan. One of Bounce Fitness’s objectives is to increase revenue by 10% and one of the projects the CEO has decided to embrace is to encourage the over 50s to join the club. Bounce Fitness’s target clients for this project are those over 50 years of age. Starting from the initial contact and assessment, these individuals will be looking for innovative yet comfortable, effective, and convenient solutions for their needs. They may have already heard of Bounce Fitness but will be referred and encouraged by their health providers and the staff of accommodation catering to a senior age group. Classes will cater for up to 30 people and be held weekdays before work at 8 am. Target clients may have weight or health issues or concerns (diabetes, depression, restricted mobility) and have an interest in improving their fitness; however, they do not know where to start and find it difficult to do it by themselves. Being advised by their health provider of the necessity and benefits, along with a referral to Bounce Fitness will help this. The advertising will be managed by the Health Department and the Tender covers all costs but catering. There is no cost to clients so it is expected there will be a good uptake. Bounce Fitness will take pre- and post- weight, body mass and blood pressure measurements. They will supply a daily class on weekdays. Each class is designed to be engaging, encouraging, and fun and also deal with weight, flexibility and diet. Those attending will be encouraged to stay and enjoy a free breakfast that is healthy and light and to converse with others pre- and post- training. They will also be shown how to use the equipment and how to maintain their fitness through additional daily gentle exercise at home and diet changes. The breakfast will cost Bounce Fitness $15 per head per class. It is recognised that emotional needs including managing depression, companionship, and general interest in becoming more active in their lives generally should also be impacted positively. Testing supplied by Bounce Fitness will include weight, body measurements and mass and blood pressure initially and monthly thereafter. This will require the purchase of 6 Mobile Mercury Sphygmomanometers for each Centre at a cost of $199 inc. GST each. All other testing will be undertaken by the Ministry of Health. So the outcomes for Bounce Fitness will be in terms of client physical success factors and profitability. As this is a government tender, complete and accurate record keeping is essential. Current staff will be able to manage the new clients but will need to update their training in the monitoring and recording of the client physical markers and diet appropriate to that age group. This training cost