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TABLE OF CONTENTS HOLMES INSTITUTE FACULTY OF HIGHER EDUCATION HS2011 Week 3 Tutorial Questions Question 1: What are some examples of use case names that correspond to your goals as a student going through the college registration process? Be sure to use the verb-noun naming convention. Question 2: What are some examples of users with different functional roles and at different operational levels? Question 3: Please read the following Case “All Things Hirsute Hair Salon Management System” Description and discuss the question listed in the end. “All Things Hirsute” in Lilydale, although a successful hair salon business, is seeking to expand by adopting emerging technology and utilising social media. Initial investigation and analysis has revealed that by updating their procedures, profitability can be increased. Releasing staff from tedious manual tasks will enable the business to operate more efficiently. The role of technology, (e.g. SMS, Facebook and Twitter) allows greater exposure of the salon(s) facilities and services prior to which, were both time consuming and manually orientated. The need to adopt a fresh approach is self-evident. There are a number of areas the owners would like to focus on: · The payroll and accounting procedures need to be centralised. Currently, the owner Geoff and his assistant Vivien are responsible for monitoring the income and doing the payroll for the Salon. They have to manually check appointments, payments, rosters and agreed staff pay rates via various files (recorded by staff on the computer) to calculate the income/expenses per day/month. Their currently database system is very basic, most data rely on staff to manage, they need an advanced database system which can record and manage their business data and make their job easier. · Increased and expanded services need to be considered to provide customers with a “one stop shop” experience. Currently, they have a website which is very basic and only allows staff or customers to search for products and services. If they identified an items(s) that they wish to purchase, they need to go to the shop or download the order form and email it to the store. The store is not responsible for shipping the item(s). Customer have to go the store to pick up the item(s) and pay. The website does not support the functions of payments, appointment bookings, orders, or any enquiries. The website is reliant on the manager to update. The information could become outdated if the manager didn’t have time to update. · Specialist services such as wedding makeovers and beauty treatments need to be incorporated into the salons’ range of services on offer, as currently, a lot of manual work is involved and there is insufficient staff which can help to design and manage these specialist services. · Internet booking and Mobile technology can be incorporated into a new integrated system to ensure contact is maintained with customers. Currently, staff rely on the phone or email to communicate with customers. Customers who need services have to make a phone call, or send email, or physically go to the shop. For the email, the owner or manager can only react to emails at night, so there is a delay, which sometimes leads to missed booking opportunities. For staff, they are reliant on phone calls to confirm customer appointments, services and other issues that may arise. · Customer retention is historically more difficult than attracting new clientele, so a generous loyalty program is considered essential to the businesses’ ongoing viability. They would want to set up a systematic loyalty program where the system can identify and automatically provide or offer a loyalty program or benefit. Such as if customer has been a regular client during the last financial year, then the system can automatically identify and provide such as long term 10% discount or more based on the services they paid during the year. Currently, they only have a basic one which if customer have 5 hair cut then the 6th will be half. The system can identify the condition based on entered data. Other types of discount has been done manually by the owner or manager. They are the only two who can make this decision. If they are not in the shop or forgot to mention to the other staff, it becomes an issue. · Specific daily/weekly reports should be generated to provide an accurate picture of all aspects of the business (e.g. types of customer bookings, stock control, online stock purchases). Currently, only the total working hours for each employee and total booking and payment information are general by end of the month automatically and send to the owner and manager, others all prepared manually by the manager. · Currently, they only provide periodic paper-based catalogues, e.g. Christmas, Mother’s Day…., they consider the new system should be able to create an e-catalogue and email to loyalty customers monthly. · For the new system, they also require a high-level security/privacy design, such as in the area of customer profiles, payment methods, and service records. · Currently, customer can only pay in the shop by paying cash or Master card or debit card. They want the new system to incorporate online payments. Question: Read the above case and identify possible functional and non-functional requirements for the provided system. ©Copyright: Ravinda Wijesinghe Tutorial 02 28/07/2019 Version 01 .01 Page 1 of 4 ©Copyright: Ravinda Wijesinghe Tutorial 02 28/07/2019 Version 01 .01 Page 1 of 4 Page 2 of 2 TABLE OF CONTENTS HOLMES INSTITUTE FACULTY OF HIGHER EDUCATION HS2011 Week 4 Tutorial Questions Question 1: What are the words included in the CRUD acronym? Questions 2 & 3: Please read the following Case “All Things Hirsute Hair Salon Management System” Description and discuss the questions listed in the end. “All Things Hirsute” in Lilydale, although a successful hair salon business, is seeking to expand by adopting emerging technology and utilising social media. Initial investigation and analysis has revealed that by updating their procedures, profitability can be increased. Releasing staff from tedious manual tasks will enable the business to operate more efficiently. The role of technology, (e.g. SMS, Facebook and Twitter) allows greater exposure of the salon(s) facilities and services prior to which, were both time consuming and manually orientated. The need to adopt a fresh approach is self-evident. There are a number of areas the owners would like to focus on: · The payroll and accounting procedures need to be centralised. Currently, the owner Geoff and his assistant Vivien are responsible for monitoring the income and doing the payroll for the Salon. They have to manually check appointments, payments, rosters and agreed staff pay rates via various files (recorded by staff on the computer) to calculate the income/expenses per day/month. Their currently database system is very basic, most data rely on staff to manage, they need an advanced database system which can record and manage their business data and make their job easier. · Increased and expanded services need to be considered to provide customers with a “one stop shop” experience. Currently, they have a website which is very basic and only allows staff or customers to search for products and services. If they identified an items(s) that they wish to purchase, they need to go to the shop or download the order form and email it to the store. The store is not responsible for shipping the item(s). Customer have to go the store to pick up the item(s) and pay. The website does not support the functions of payments, appointment bookings, orders, or any enquiries. The website is reliant on the manager to update. The information could become outdated if the manager didn’t have time to update. · Specialist services such as wedding makeovers and beauty treatments need to be incorporated into the salons’ range of services on offer, as currently, a lot of manual work is involved and there is insufficient staff which can help to design and manage these specialist services. · Internet booking and Mobile technology can be incorporated into a new integrated system to ensure contact is maintained with customers. Currently, staff rely on the phone or email to communicate with customers. Customers who need services have to make a phone call, or send email, or physically go to the shop. For the email, the owner or manager can only react to emails at night, so there is a delay, which sometimes leads to missed booking opportunities. For staff, they are reliant on phone calls to confirm customer appointments, services and other issues that may arise. · Customer retention is historically more difficult than attracting new clientele, so a generous loyalty program is considered essential to the businesses’ ongoing viability. They would want to set up a systematic loyalty program where the system can identify and automatically provide or offer a loyalty program or benefit. Such as if customer has been a regular client during the last financial year, then the system can automatically identify and provide such as long term 10% discount or more based on the services they paid during the year. Currently, they only have a basic one which if customer have 5 hair cut then the 6th will be half. The system can identify the condition based on entered data. Other types of discount has been done manually by the owner or manager. They are the only two who can make this decision. If they are not in the shop or forgot to mention to the other staff, it becomes an issue. · Specific daily/weekly reports should be generated to provide an accurate picture of all aspects of the business (e.g. types of customer bookings, stock control, online stock purchases). Currently, only the total working hours for each employee and total booking and payment information are general by end of the month automatically and send to the owner and manager, others all prepared manually by the manager. · Currently, they only provide periodic paper-based catalogues, e.g. Christmas, Mother’s Day…., they consider the new system should be able to create an e-catalogue and email to loyalty customers monthly. · For the new system, they also require a high-level security/privacy design, such as in the area of customer profiles, payment methods, and service records. · Currently, customer can only pay in the shop by paying cash or Master card or debit card. They want the new system to incorporate online payments. Question 2: Based on the current system description identify 4 events and complete an event