BSB50215 DIPLOMA OF BUSINESS BSBINM601 Manage knowledge and information Student Name : Student ID : 2 ASSESSMENT TASK 1 Case study Kimberly‐Clark Australia (KCA) is one of Australia’s leading...

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BSB50215 DIPLOMA OF BUSINESS BSBINM601 Manage knowledge and information Student Name: Student ID : 2 ASSESSMENT TASK 1 Case study Kimberly‐Clark Australia (KCA) is one of Australia’s leading manufacturers, marketers and sellers of personal care, family care, health care and related products. KCA is entirely owned by the global Kimberly‐Clark Corporation (KCC). KCA employs approximately 1850 employees across Australia and New Zealand. KCA creates, imports, and acquires knowledge in a variety of ways. R&D is particularly important for both product and process innovation and improvement and KCA can draw on the resources of KCC as well as their own local R&D activities. The complete case study is provided separately. Read the complete case study (Kimberly‐Clark Australia: Source: Australian Business Foundation) as attached and answer the following questions. 1. What are the key forms of knowledge that KCA create and share across their business operations? 2. Explain KCA’s benchmarking process. How did the benchmarking process lead to cultural change at KCA? 3. Explain why KCA needs to constantly create and share knowledge. 4. Explain KCA’s syndicate team approach for knowledge management development. What are the major benefits of the team approach? 5. In your view, what are key strengths and weaknesses of the system? ASSESSMENT TASK 2 Part A – Marketing Data analysis Note: This task can be completed by either an individual or a team up to three members. If this is a team work, please list group members below. Present your findings in a data table and/or graphical presentation. Also, include your analyses in the following plan, including: (1) Sensitivity analysis (on the option of decreasing margins by 6% section‐wide) (2) Long‐term trend analyses (3) Short to medium‐term trend analyses (4) Break‐even analysis ASSESSMENT TASK 2 Part B - Knowledge Management Plan Executive Summary (Write a brief synopsis of your knowledge management plan here) Aims & Objectives (Why are you writing this report? What is it about?) Discuss the necessity of KM Explain how knowledge is created Analyse how the knowledge is to be harnessed and shared Discuss the knowledge management process Evaluate the knowledge management system The need for Knowledge management Include your analyses of Part A Why do you need to manage knowledge in your organization? How will it benefit the organization? Knowledge Creation (What knowledge needs to be created? A few examples of areas of concern are as follows) Skills and competencies Organizational knowledge Legislations & Rules Team dynamics Inventory Control Knowledge harnessing & sharing (How will the knowledge be used? In what ways will it benefit the organization?) Knowledge management process (How will the knowledge be created? What sources will you use to gain this knowledge? What methods will you use to get this knowledge from those sources?) Staff learning & development plans (Talk about the different training needs of new and existing employees? How will you satisfy these training needs? How will it help the organization? ) Knowledge management resources (What resources will you need for putting together the knowledge management plan and executing it? What are the most prioritised amongst these resources?) Perceived constraints & Contingency measures (What obstacles do you expect to face during the whole process? How can they be avoided? How will you overcome these difficulties?) Evaluation of Knowledge management system (Mark the system you have generated. Will it be an advantage to your organization? How will it make things better? What are the issues that need to be improved? Who will measure the effectiveness of the plan?) Reference List ASSESSMENT TASK 3 Short Questions and Answers Q1. Describe the concept of knowledge management in your own words Q2. List legislation, codes of practice, and national standards relevant to knowledge management. Q3. List and briefly describe three key benefits of knowledge management Q4. What are the key organizational barriers to knowledge sharing? Briefly describe at least five such barriers in your own words. Q5. What is the Australian Standard for Knowledge? Briefly describe key features of the standard. Q6. Briefly describe the following terms, and where they might be applicable; Correlation calculations Probability assessment Regulation analyses Dynamic programming Linear programming Queuing theory Simulation Transportation methodology Q7. Give examples of existing and emerging technologies and how they can be used in knowledge and information management Q8. Briefly highlight the key features of management information systems and decision support systems? Q9. What is a risk management? Outline the steps involved in developing a risk management plan?