Unit 7 [HR400] Page 1 of 2 Unit 7 Assignment: Pre-Employment Testing A variety of pre-employment tests can be used to obtain additional information about applicants. In this Assignment, you will be...

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Unit 7 [HR400] Page 1 of 2 Unit 7 Assignment: Pre-Employment Testing A variety of pre-employment tests can be used to obtain additional information about applicants. In this Assignment, you will be assessing and making recommendations on what types of employment tests to use in an organization. Learning Activity If you have not done so already, complete this Unit 7 Learning Activity after completing the Reading and before beginning your Assignment. This will help you practice important concepts needed to be more successful in this Assignment. Assignment: Before starting this Assignment, review the Assignment Checklist below. Then, in a Word document, write a 2–3-page paper addressing the following scenario. Select an organization to use for this Assignment. This could be your current or previous employer or another organization of your choice. You have been hired as a consultant to recommend a plan for using pre-employment tests as part of the hiring process. In your report, you must include a response to the following areas: 1. Describe the purpose for using pre-employment tests. 2. Identify which pre-employment test(s) you would recommend for the organization and explain why. 3. Summarize some potential legal issues that can occur with the use of pre-employment tests. 4. Describe why test validation is important. Assignment Checklist: ● This Assignment should be a 2–3-page Word document, in addition to the title and reference pages. ● It must be written in Standard English and demonstrate exceptional content, organization, style, and grammar and mechanics. ● Respond to the questions in a thorough manner, providing specific examples where asked. ● Your paper should provide a clearly established and sustained viewpoint and purpose. ● Your writing should be well ordered, logical and unified, as well as original and insightful. ● A separate page at the end of your research paper should contain a list of references, in APA 6th edition format. Use your textbook, the Library, and the internet for research. ● Be sure to cite where appropriate and reference all sources. Your sources and content should follow proper APA 6th edition format. Review the APA formats found in the Writing Center. ● Review the grading rubric below to ensure all points have been captured in the paper. https://kapextmediassl-a.akamaihd.net/business/Media/HR400/1905B/tools_documentation/story.html Unit 7 [HR400] Page 2 of 2 Directions for Submitting Your Assignment Be sure to respond to all the questions using the critical elements listed in the Assignment Checklist. Submit your Assignment in a separate Word document by the end of the unit to the Unit 7 Assignment Dropbox. Make sure to save a copy of your work and be sure to confirm that your file uploaded correctly. Unit 7 Assignment: Pre-Employment Testing Points Possible Points Earned Content and Analysis Describe the purpose for using pre-employment tests. 10 Identify which pre-employment test(s) you would recommend for the organization and explain why. 15 Summarize some potential legal issues that can occur with the use of pre-employment tests. 10 Describe why test validation is important. 10 Writing style, grammar, and APA 6th edition format 5 Total 50
Answered 3 days AfterMar 19, 2021

Answer To: Unit 7 [HR400] Page 1 of 2 Unit 7 Assignment: Pre-Employment Testing A variety of pre-employment...

Mehzabin answered on Mar 22 2021
123 Votes
USING PRE-EMPLOYMENT TESTS        5
USING PRE-EMPLOYMENT TESTS
    Using of pre-employment tests as a part of the hiring process for a customer service organization can be very useful. Pre-empl
oyment tests are often used as tools in order to help employers evaluate how applicants match up with the skills and abilities required for a job. The use of tests as a part of hiring process includes a number of benefits but also presents potential pitfalls. The purpose for using pre-employment tests for hiring a customer executive will help in identifying customer service representatives with exclusive amalgamation knowledge and interpersonal skills of this specific industry to be accomplished. In this field of work, employees are needed to manage a high volume of calls which can be of requests and complaints (Rushchenko, Rushchenko & Plakhova, 2020).
     They are also required to be capable of maintaining an upbeat and positive attitude towards customers no matter what. In current years, this field of work has immensely flourished because call centers have reverted to the US from abroad. Many young individuals looking for job experience frequently apply for the positions of customer service executives. Therefore, employers should use pre-employment tests as a part of hiring process in order to make sure that their interest is attached with the qualified attitude which is necessary to customer service (Rushchenko, Rushchenko & Plakhova, 2020).
    Pre-employment tests for hiring a customer service executive in the organization should be implemented by using an amalgamation of interview questions which comprises of hypothetical situations to test the applicants of customer service/support representatives’ abilities and manifold choice and essay type questions in order to test applicants on products and services unique to the organization. Skills...
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