Answer To: I would like for you to examine and concentrate on the concepts of organizational change this week....
Azra S answered on Apr 27 2021
Change, change management and future prospects
Even though change is an inevitable part of life, people often resist change, whether it is in their lives, in the surroundings around them or in an organization. As human beings, we get comfortable with the usual, even if it may not be the best. The drive to get to the best, however, is what drives change. While one person may be willing to get to the best, those around him may not (De Jager, 2001). This, is what I have concluded from our learning on change. I have had the opportunity to experience the different aspects, resistance and results of change early on during my first part-time job at a café. The change that we experienced there and the impact it had on our organization, left a deep impact on me, making me someone who believes in the great benefits that change can bring.
I would give Lewis models analogy on how change took place in my organization (Kirkpatrick & Barrientos, 2004). Back in the café, our work wasn’t divided. Anyone who was free had to attend to a customer. This wasn’t a problem when we had less customers. However, at peak hours, there was a lot of confusion. It was almost always stressful and we often had angry customers calling on the waiters again and again. I was a supervisor at that time and noticed this happen again and again. I brought the matter up with our manager and he came up with the idea of assigning tables to waiters.
Frankly, I was a bit resistant to the idea myself. This would mean some waiters would have more work while others wouldn’t. There would be discord and complaints on their part and there was no guarantee that the idea would even work. We decided to hold a meeting and informed the waiters of the proposed change. As expected, there was a lot of unrest. However, in order to reduce the burden on select waiters, we assigned two individuals to one table, so every waiter had more than one table and every table had more than one waiter. This...