ICT 106: Technical User Support: Case Study Assignment 2
Instructions
· Answer all
Two
questions
· Each question must be clearly labelled
· Due Date and time : 18 September 2020 at 12 mid-night
· The assessment must be typed Arial 12 font, 1.5 spaced
· The assessment will need to be submitted to the Moodle site Turnitin link by the due date.
· Marks will be deducted for late submission; 10% of the total marks will be deducted for each dayafter due date
· It is recommended to plan time appropriately and start the assessment early; this will give you time to research and do well.
· Enjoy!!!
Question one [10 marks]
Prepare a user training manual to train new support staff members about the hardware installation and compatibility problems. Your answer must:
1.1 Explain what you understand by hardware installation and compatibility problems. (3 marks)
1.2 Describe a typical hardware installation and compatibility problem scenario. (3 marks)
1.3 Provide a solution to the hardware installation and compatibility problem you described above in 1.2 . (4 marks)
Question Two [10 marks]
Most help desk workers suffer from Job stress. Such employees may show a variety of health-related problems. Personal stress management strategies and organizational change have proven to be effective on reducing the effects of job stress.
2.1 Define job stress. (2 marks)
2.2 State and explain two health-related problems associated with job stress among help desk workers. (4 marks)
2.3 State and explain two factors that can worsened job stress. (4 marks)