Page | 1 This document is Case Study. It is part of the supporting resources for Assessment Task 2 of ICTSUS601. Document Nation Case study information Document Nation provides consultancy, editing,...

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Page | 1 This document is Case Study. It is part of the supporting resources for Assessment Task 2 of ICTSUS601. Document Nation Case study information Document Nation provides consultancy, editing, and proof-reading services, specialising in academic publications. Document Nation has been operating since 2000 and have a large number of clients. The company has an office in Sydney where approximately 30 people work. Marketing occurs via the website, through advertising in a number of publications and via social media, including Facebook, Twitter, and Instagram. The company’s mission, vision and objectives are as follows: Mission To provide world-class editing services that exceed our client’s expectations. Vision To become Australia’s most respected document editing team. Objectives The company’s objectives are as follows: • To be considered an employer of choice • To provide customer service excellence beyond expectations • To be a sustainable business ICT Network The current ICT network consists of the following: • A domain server running Windows Server 2016 Standard • 30 x thick client desktop computers running Windows 10 Professional • A router which acts as the gateway/firewall for the network • Two 24 port switches for directing network communications • A Network Attached Storage (NAS) for storing files • Three network printers Current Performance Statistics The average desktop computer consumes an average of 70 watts of power per hour when in use. Usage categories are: • High usage – desktops are in constant use. • Average use – desktops used for approximately 75% of the day. • Occasional use – desktops used for approximately 50% of the day. Page | 2 Software The company uses the following software: • Microsoft Office 2016 • Microsoft Project 2016 • Adobe Creative Suite • Salesforce CRM software • Xero for accounting/bookkeeping Page | 1 This document is Project Finances Report. It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG606. Native Bush Spices Australia Project Finances Report Budgeted expenses Actual expenses to date Web site $3,000 Web site $3,500 Shopping Cart $2,000 Shopping Cart $2,200 Google analytics plug- in and training $1,500 Google analytics plug-in and training $2,000 Website Training $4,000 Website Training Not commenced as yet Hosting (first year) $500 Hosting (first year) Not commenced as yet TOTAL $11,000 TOTAL to date $9,700 Project Schedule This document is Project Schedule Assessor. It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG606. Week beginning Calendar9-Apr16-Apr23-Apr30-Apr7-May14-May21-May7-May4-Jun11-Jun18-Jun25-Jun2-Jul9-Jul16-Jul23-Jul30-Jul6-Aug13-Aug20-Aug27-Aug3-Sep10-Sep17-Sep24-Sep1-Oct8-Oct15-Oct22-Oct29-Oct5-Nov12-Nov ItemTopicActivityResponsible Project start 1Contract website developer 1.1ContractContact potential web site developersProject Manager 1.2ContractAsk for quotesProject Manager 1.3ContractReview quotes Project Manager 1.4ContractSelect most suitable quoteProject Manager 1.5ContractSend contract to selected developerProject Manager 1.6ContractSigned contract returned and fileProject Manager Project Manager 2Web site development 2.1DevelopmentSet up initial meeting for discussion about web site Project Team 2.2DevelopmentConfirm brief in writingProject Team 2.3DevelopmentDevelop contentProject Team 2.4DevelopmentWeekly meetings to discuss progressProject Team 2.5DevelopmentFinal meeting to review Project Team 2.6DevelopmentFinal changes sent by emailProject Team 2.7DevelopmentProvide bank details for shopping cart Project Team 3Website sign off 3.1MarketingFinal meeting to review Project Team 3.2MarketingFinal changes sent by emailProject Team 3.3MarketingTest web site for functionalityProject Team 3.4MarketingWeb site goes liveProject Team 4Training 4.1TrainingIdentify and document training needsProject Manager 4.2TrainingDevelop suggested program for trainingProject Manager 4.3TrainingOrganise trainingProject Manager 4.4RegistrationImplement trainingWebsite developer 4.5RegistrationEvaluate trainingProject Manger 4Project completion 4.1CompletionEvaluation meetingProject Team 4.2CompletionLesson learned report and action Project Team 4.3CompletionAction plan implementedProject Team Task 3 templates\ Progress Status Report The following is a project status report as per the agreed communication processes. Meetings The project schedule was agreed by the project team at the outset. The project commenced with a meeting with web site developer to discuss the brief for the web site. A further meeting was held to confirm the brief. However, no further meetings with the developer have occurred as per the schedule. Project progress The web site developer has done a first mock up of the site. However, they have been unable to get formal feedback in order to move on. I note that we recently spoke and you advised that due to other work that you had been unable to provide feedback. As per my agreed tasks, I note that there is a budget overrun. Recommended actions Provide feedback asap in order that the web site project does not fall too far behind the schedule. Recommend we discuss training costs for web site so as to stay within budget. Recommend that either I take on more tasks or you are able to delegate some of your duties to other colleagues so we can get the web site project completed. Project Team Member - Customer Service Officer Website development report This document is Website Developer Report. It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG606. Email Dear Project Manager The website is progressing well. We have created the following pages: Home, Products, About Us, News and Events, Blog and Contact Us. The shopping cart has also been created. Thank you for providing the written content and the logos. We have taken into consideration web accessibility standards in creating the web site by including images and plain English language. However, the weekly meetings that were advised following the confirmation of the project meeting have been consistently cancelled by you and we haven’t been able to get any feedback from you on the website as current laid out. This is causing significant delays to the project, I estimate we are now behind by a couple of weeks. Please get in touch with us as soon as possible with feedback so that we can progress. Please note that an invoice of $5,700 plus GST has been sent to you. This is the total amount for the project to date minus the $2000 deposit you paid. We indicated an estimate in our original quote and due to the time taken to make the web site accessible at your request, the final amount is at the highest end of the quote we provided i.e. $9,700. Thanks Website Developer Page | 1 This document is Project Management Plan Summary It is part of the supporting assessment resources for Assessment Task 3 of ICTPMG606. Native Bush Spices Australia Project Management Plan Summary Title Web site development project Background/Context: Native Bush Spices Australia is growing significantly as a business and needs a new website to reflect this. Objectives: Develop a new website to meet organisational growth objectives being to raise brand awareness and to increase sales by 20% during 2018. Target Outcomes: Launch a high quality, accessible, user friendly web site within 3 months of commencement. How the success of the project will be measured: Response may include: • Project completed to quality standard specifications • Increase sales by 20% during the first year. • Raise brand awareness of the company Project Activities & Milestones: See project schedule. Project Budget: See project budget document. Project Communications See project schedule. Risk management strategy See risk legend.
Answered 1 days AfterFeb 15, 2021

Answer To: Page | 1 This document is Case Study. It is part of the supporting resources for Assessment Task 2...

Neha answered on Feb 15 2021
149 Votes
75932 - assessments/assessment 1 - 1671 words.docx
Assume that you are an Operations Manager for a large organisation that manages ICT projects, what best practice approaches could you take to ensure sustainability is implemented. Discuss at least four best practice approaches.
Try to develop a recycling program which can help us in sustainability of the organization. We can perform chemical management which can teachers about the impact of the chemicals over the environment. Always try to have green cleaning products and the non-chemical products for controlling the pest and management of weed. Develop sustainability work policies to reinforce the efforts. Supply chain can be used to have friendly environment as it is preferred by the customers.
Outline the purpose and scope of the Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act).
​The Environment Protection and biodiversity conservation act 1999 is the legislation by Australian government for environment. It is used to cover the assessment of environment and also approve and protects the biodiversity. It has to indicate the management of the cultural places and nature. If any new project over the firm is having any significant impact over the national environmental significance, then it will be referred as the matter for Australian government Department of the environment energy.
Provide a summary of the AS/NZS
3598:2014 standards and explain what the purpose of each of these standards is.
Consistent and accurate energy auditing is very critical for the quality of energy efficiency projects as it is generally used on the basis of the business case justification, baseline for measuring the savings and also project design. In 2014 a new standard was released by the standards Australia for auditing of the energy. It was used to set out the minimum requirement of conducting and commissioning the 3 prescribed type of audits.
Discuss Work Health & Safety (WHS) implications when developing a new Sustainability Policy and Procedures.
This policy is used to achieve the incident free workplace and also provide safe plant and system for work. It helps to make sure that the health and safety of the employees is considered as the integral responsibility for all the decision-making activities which includes hazard identification, effective planning, implementation of the procedures and instructions in a document and also communication.
Explain how to estimate C02 emissions for a computer using the annual energy usage (kWh) and greenhouse emissions calculations (kg x kWh).
The greenhouse gas equivalence Calculator is used to calculate the avoided emissions and the generation tool. The US national uses the average of CO 2 marginal emission rate for converting the reductions of kilowatt hours into the avoided units of emission for the carbon dioxide.
1,558.8 lbs CO2/MWh × (4.536 × 10-4 metric tons/lb) × 0.001 MWh/kWh = 7.07 × 10-4 metric tons CO2/kWh
Explain the key steps in a policy development process.
Identify the needs
2) Identify the right person to take responsibility
3) Collect information
4) Draft policy
5) Consult with the stakeholders
6) Approve or finalise the policy
7) Check whether there is need of procedure
8) Implement the process
9) monitor, review and revise
Explain the main components of a policy document.
Requirements
2) Responsible stakeholders
3) Create policy for the organization
4) Procedures
Outline policy development practices that may be used in response to resistance to the introduction of policies.
Perform the change management at the right time.
2) Always ready for the resistance to change.
3) Handle the resistances formally.
4) Find out the root causes for these resistances.
5) Utilize correct resistance managers.
Describe the processes that should be followed when an organisation’s policies are being developed.
1)    Statement for what organization wants to achieve with it
2) All the principles and values
3) Service objectives and areas
4) Strategies
5) Specific actions to be taken
6) Performance indications
7) management plan
8) review program
Summarise how a power consumption audit is carried out.
Electricity consumption audit is carried out with the objective of showing the place where it is possible to reduce power consumption without compromising comfort, and giving it an economic justification. It includes several proceses of pbservation and analysis in order to be able to choose the best way how to modernize the existing electrical system.
Identify five tools that can be used to bring about sustainability improvements within an ICT business. These tools can be practices, systems, techniques, or procedures.
The risk assessment can be used as the tool to characterise the human health and ecologic effect of the exposure. The risk assessment for the human health points can involve different major steps. The life cycle assessment can be used as the cradle to give analysis which can be used for the environmental impacts from use, production and disposal of any product. The benefit cost analysis can be used to evaluate the net benefits of the alternative decisions. The economics system services valuation is used as the goods and services which can contribute for the wellbeing of human. The environmental justice tools can be used as the analytic method to judge whether communities are able to experience an inordinately hi environmental bourdon and to evaluate the sustainability.
Explain what a Quality Management Plan is, and describe its main components
The project quality management is used as the discipline which can be applied to make sure that the output of the process and project can be used to deliver the output which can meet the required expectation of the stakeholders. The major 4 components are quality planning, quality assurance, quality reviews, quality control and continuous improvement.
Project Quality
Explain what a payback period is, and how it can be used to determine the cost-effectiveness of ICT projects.
The payback. Is used to disregard the time value of the money. it can be calculated by counting the number of years it needs to recover the funds which I invested in the organization. For example, if it is taking 5 years to recover the whole cost of investment then the payback Is 5 years. Some of the analyst can favour the payback method due to its simplicity. Some others use it as the additional point for the reference in capital budgeting.
Explain how sustainability criteria as part of a procurement policy having can help ensure workplace sustainability.
The sustainable procurement is used to take environmental and social factors into the consideration along with the financial factors while making the procurement decisions. It helps to look beyond the traditional economic parameters and take important diseases on the basis of the life cost, measures of success, implications for the society and also the associated risk. It helps to take the decisions by setting the procurement into the broader strategic context which also includes the management, corporate come up money, performance and the community priorities.
Explain the Total Quality Management theory.
The time quality management is generally used to describe the management approach which is followed for the long-term success by also following the customer satisfaction. It is used as the effort in which all the members of the company will participate to improve the products, services, culture and the processes which they follow.
Explain the ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards.
This standard is used as the standard which helps to specify the requirement needed for the quality management system for the organization. The organization has to demonstrate its ability for providing the product which can meet the need of the customer and applicable and regulatory requirements. The aim of the organization is to enhance the satisfaction of customer with the help of effective application of the system which also includes the continuous improvement of the processes and also assure about the conformity for the customer.
Describe the Six Sigma methodology and its relationship to quality assurance.
The 6 Sigma methodology is a type of quality management methodology which is used by the organisation to improve their current product, service or the processes by finding out the defects and eliminated them. The basic goal is to streamline the quality control for manufacturing or the business processes so that there is no or very little various throughout.
Describe the cost benefit analysis and its role in quality assurance.
The project management needs involvement of the skills and knowledge along with the involvement of tools and techniques for the activities of project and these help us to achieve the goals of the project and fulfil the requirements. We can perform this by the understanding of cost of quality which is involved during the planning and it helps to follow the quality standards.
The cost benefit analysis is used to analyse each and every step on the basis of the cost and also help us to make sure that we are able to achieve the quality product.
Describe the use of cause-and-effect diagrams for quality control.
The cause-and-effect analysis is used to think about all the causes of the program thoroughly which also include some root causes. It is the only manner which helps to identify the major causes which needs to be removed covalently or reduce the delay. The cause-and-effect diagram can be used as the tool for this. The effect is the problem on which we are working for example the waiting time. This tool can be used to identify the major causes and find out the fruitful areas to perform further investigation.
Describe the purpose of a Quality Management Plan and how it is used as a project tool.
The main purpose of using the quality management plan is to describe how we will manage the quality of the product throughout its life cycle. The quality management planning is used to determine the quality policies and procedures which are related with the project for the project processes and deliverables. It is used to define who will be responsible for what activities and the document compliance.
Outline the key role and at least four responsibilities of a project manager in relation to quality.
Activity and resource planning
2) Organization and motivation of the whole working team
3) Control over the time management.
4) Estimation of the cost and budget development
5) Ensure about the customer satisfaction
6) Analyse and manage the risks
7) Monitor the whole progress
8) Manage all the reports and important documents.
Explain the use of the Plan Do Check Act cycle as a continuous improvement method and each of the steps.
This cycle is used when we are starting any new improvement project or developing the new or improved design for any product or service. It can be used for defining a rabbit repeated work process and also planning for the data collection and analysis to verify and prioritise the problems. This tool can be used when we are working for the continuous improvement. Plan is used to recognize any opportunity or the plan for having the changes. Do is used to test the change and carry out some study about it. Check is used to review the test, analyse the results and find out the outcomes. Act is used to take the action on the basis of what we have learned. If the change does not work properly then grow through the cycle again and follow a different plant.
Explain the concept of benchmarking as a continuous improvement tool.
The benchmarking can be defined as the ongoing process which can help us to measure and improve the business practices for the companies and these practices can be used to identify the organization as the best worldwide. The major emphasis is over the importance of improving instead of maintaining the status.
Explain two benefits of brainstorming as a continuous improvement tool.
Brainstorming helps to build the involvement, loyalty, enthusiasm and the commitment. It allows us to participate in the sessions to stimulated unlock the creative talent of the people. Brain storming is also used to build the self-esteem as people are generally asked for ideas and participation.
Explain problem-solving steps you can use for most problems.
Start with defining the problem in detail instead of using few terms.
2) Brainstorm the ideas and create a list for all the possible solutions.
3) Select one solution out of the list.
4) Implement the selected solution.
5) Review for the outcome.
75932 - assessments/assessment 2 - 2000.docx
ICT Sustainability Briefing Report
System Review
The new system is developed to help the organization which has the aim of printing document for other companies. They want to have the most efficient system for printing the document. To fulfil the aim the organization needs to have printers, computer systems, employees, routers, servers and few other things to have complete connectivity for the network. The organization will be having the switches which can connect the computers and provide a secure network to the employees. It will have printers to print the documents. Each of the employee will be having their own computer system or the laptop.
Sustainability recommendations
There are different recommendations to have the sustainability of the organization. For such type of organization, it is very important to have the sustainable systems which will have a longer life. This organization has to invest a lot of money in the hardware systems and the network connectivity, so it is important to provide a sustainable life for these systems. Ot would be advisable for the organization to have system which a has better support system. There are many computer systems in the market, but it would be better to select one as further need of the organization. The system should be compatible enough so that it does not fail due to the over usage....
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