Identify an important problem around a school, church, or volunteer group,and define a suitable Six...

Question

Identify an important problem around a school, church, or volunteer group,and define a suitable Six Sigma project. Create an outline of a project charter and identify the important CTQs. (30 points)

Provide a SIPOC diagram that identifies the suppliers, inputs, processes, outputs, and customers that defines the boundaries of the project you identified in question one. (20 points)

You are asked by the owner of a local hotel chain to develop a customer satisfaction survey to determine the percentage of customers who are dissatisfied with service. In the past year, 20,000 customers were serviced. The owner desires a 95 percent level of confidence with an allowable statistical error of ±0.01. From past estimates, she believes that about 3.5 percent of customers have expressed dissatisfaction. What sample size should you use for this survey? Explain your answer. After the calculation, provide a brief explanation of which of the five key dimensions of service quality -- reliability, assurance, tangibles, empathy, or responsiveness -- should be emphasized in the satisfaction survey. Why? (20 points)

A manager atSmallBell, a small telephone company, wants to determine how long service technicians need to perform a certain repair. In the past, an almost identical repair required 22.75 minutes, with a standard deviation of 0.3 minutes. Compute the sample size of times needing to be collected to ensure that they can be 90 percent confident of correctly estimating the repair time if the manager is willing to tolerate an error rate of 0.04. Explain your answer. (10 points)

Developcause-and-effect diagrams for the following problems. Choose two of the four examples (you will need to submit two diagrams). (20 points)
1. Poor grade on an exam
2. No job offers
3. Late for work or school
4. A flat tire

Rupsha · Accepted Answer

2
MANAGEMENT
MANAGEMENT
Q.1
	A significant problem in the school is that the students and the teachers are not provided with adequate transportation facilities.
	The DMAIC methodology of Six Sigma project is relevant for this case. The DMAIC method is incorporated with five steps such as Define, Measure, Analyze, Improve and Control. The objective of the step define is to be vocalised about the problems in the business. Therefore, in this case the problems of the students and the teachers regarding the adequate transportation facilities would be pronounced. The aim of the step measure is to collect data regarding the problem in business. Thus, in this case how many teachers and students are facing problems will be measured. The purpose of the step analyze is to identify the reasons of the problems for eradicating it (Marzagão & Carvalho, 2016). Hence, in this case the reasons of the problem will be identified to solve the problems. The objectives of the step improve is to solve the problems and the aim of the step control is to monitor the changes, which are made to eradicate the problems.  Therefore,

Identify an important problem around a school, church, or volunteer group,and define a suitable Six Sigma project. Create an outline of a project charter and identify the important CTQs. (30 points)...

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