Ishikawa (Fishbone) - and Pareto-Diagrams are two powerful quality management tools to analyze quality issues and make improvements. This exercise out of your personal life will help you to understand and use these methods so you are able to apply them on any other quality issue in your business life.
Please choose one of the four situations where you are or were not satisfied with the outcome:
Exams: your last exam(s) where you did not achieve the grade that you expected
or
Sports:your last sports game(s) where you/your team lost
or
Time Management:your effort to combine job, family and study
or
Job Performance:your last evaluation that was not as good as you expected
Please do a quality analysis and define robust steps for improvement:
1. Create an
Ishikawa (Fishbone)-Diagramon a piece of paper to identify the root causes for your unsatisfying performance
Main Root Cause 1: ......................
Root Cause 1a: ........................
Root Cause 1b: ........................
...
Main Root Cause 2: ......................
...
Main Root Cause 3: ......................
...
Main Root Cause 4: ......................
...
2. Create a
Pareto-Diagramto rank the most important root causes from the Ishikawa-Diagram
(max. 4 top causes with estimated percentages, the rest can be consolidated under "Other").
Root Cause I: ....................... ...%
Root Cause II: ...................... ...%
Root Cause III: ..................... ...%
Root Cause IV: ..................... ...%
Root Cause V: Other............. ....%
3. Develop
2 robust measures for improvementthat have the highest impact - based on your results of the Pareto-Diagram.
Measure 1: ......................
Measure 2: ......................
Exercise Chapter 16 - Process CapabilityPlease do Problem 9 on page 342.
Please look also at "Solved Problem" on page 340.
You can do the Exercise in Word, Excel or Power Point and upload the document.