itech 5404_02_assignment 2020-17.
1 SF 13/07/20 itech 5404_02_assignment 2020-17.docx Assignment 2 – ITECH 5404 Business Process Analytics and Change Task Name Team Process Design Case Study Purpose The purpose of this task is to provide students with practical experience in working in teams utilising process design techniques to develop an as-is process model and recommended to-be process model. Timelines and Expectations Percentage Value of Task: 25% (45 marks) – Report (15%) and Presentation (10%) Due: – Presentation (by Week 10 – Friday 2nd October 2020, 4:00 pm) and – Report (by Week 11 – Friday 9th October 2020, 4:00 pm). Minimum time expectation: This task will take approximately 25 hours to complete. Learning Outcomes Assessed The following learning outcomes are assessed by completing this assessment: K1, K3, S1-S3, S5, A1, and A2. Assessment Details Background Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term “improvement” may take different meanings depending on the objectives of the organisation. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These “chains of events, activities and decisions” are called processes. 2 SF 13/07/20 itech 5404_02_assignment 2020-17.docx Requirements In this assignment, students will be required to form teams of approximately four (4) people. One team member is to be elected the team leader for the duration of the assignment. Teams are required to: i). undertake research and complete a business process report based on a case study (provided by your lecturer/tutor), and ii). give a team oral presentation or record a video of an oral presentation discussing your business process report. Report Teams will prepare a business process report based on a case study and should use their own initiative regarding any assumptions and cycle times if needed. Specific criteria for the business report include: a). a description and application of a process categorisation model (e.g. Porter or Earl) b). a description and application of the Capability Maturity Model (CMM) c). apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes d). use appropriate software, model any two (2) of the processes identified in part (c) e). provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010) 7PMG guidelines discussed in the week lecture f). consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report g). use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Document any assumptions in the report. h). Select one of the models created in part (d) for automation. Apply the five (5) step method to transform the model into executable form A suggested template for the report is provided. You can use it as a guideline for presenting your business report. For assistance in report writing techniques, see: http://unilearning.uow.edu.au/report/4b.html A suggested business process report structure is as follows. Title page Executive summary Table of contents 1.0 Introduction 2.0 Business Process Modelling Report for: [insert case study name] * 2.1 Process categorisation model * 2.2 Capability maturity model * 2.3 Case function matrix * 2.4 Process Model for: [insert process name 1] * 2.5 Process Model for: [insert process name 2] * 2.6 7PGM discussion for: [insert process name 1] * 2.7 7PGM discussion for: [insert process name 2] * 2.8 Cycle time for: [insert process name 1] * 2.9 Cycle time for: [insert process name 2] * 2.10 Redesign for: [insert process name 1] * 2.11 Redesign for: [insert process name 2] * 2.12 Automation for: [insert process name] * 3.0 Conclusion 4.0 References http://unilearning.uow.edu.au/report/4b.html 3 SF 13/07/20 itech 5404_02_assignment 2020-17.docx * denotes individual student contributions, all other sections are to be completed by the team Tasks should be distributed evenly amongst team members. The processes in parts (d), (e), (f) and (g) should be completed by two (2) different students. Each student is required to undertake a minimum of three (3) tasks. Each team member’s sections should be clearly labelled with their name. If this is not done, marks will be averaged across the team members. Innovation marks may be awarded for evidence of additional deliverables, team participation such as meeting agenda’s and minutes, leadership approach etc. A quality team report will demonstrate a synthesis of content, knowledge, skills and ideas acquired from lectures, tutorials and academic authors with details from the case study provided. Presentation Teams will be required to give a presentation or record a short video using Kaltura (see support and instructions book in the study resources section of moodle) or some other appropriate video editing software in which your team will present their report and business process model. Each team’s presentation should adhere to the following: • Include a discussion of all business report content sections • Demonstrate appropriate communication techniques • Duration of 3–5 minutes A quality presentation will include detailed accurate descriptions of all elements of the business report. It will demonstrate clear and concise language and provide evidence of research from quality authentic sources. Academic Presentation Team reports should be presented as a business or management style report in accordance with: • General Guide to Writing and Study Skills: http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing- and-Study-Skills.pdf, see p.36. • Assignment Layout and Appearance Guidelines: https://federation.edu.au/__data/assets/pdf_file/0017/190043/General-Guide-to-Layout- and-Appearance.pdf Referencing In-text references are NOT required for this assignment. However, you may include a bibliography which acknowledges any references and materials consulted. • General Guide to Referencing: https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to- Referencing-2016ed.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf http://federation.edu.au/__data/assets/pdf_file/0018/190044/General-Guide-to-Writing-and-Study-Skills.pdf https://federation.edu.au/__data/assets/pdf_file/0017/190043/General-Guide-to-Layout-and-Appearance.pdf https://federation.edu.au/__data/assets/pdf_file/0017/190043/General-Guide-to-Layout-and-Appearance.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf https://federation.edu.au/__data/assets/pdf_file/0020/313328/FedUni-General-Guide-to-Referencing-2016ed.pdf 4 SF 13/07/20 itech 5404_02_assignment 2020-17.docx Submission The team project leader should submit an electronic copy of the team business report in Word format, also upload a copy of the presentation slides via moodle (one copy per team). Submit your files in the Assessment section of Moodle using the links: Submit Assignment 2 presentation here, and Submit Assignment 2 report here. Feedback This assignment will be marked by the course coordinator, lecturer and/or tutors. Feedback and marks will be provided in Moodle. Marks will also be available in FDL Marks. Plagiarism Plagiarism is the presentation of the expressed thought or work of another person as though it is one's own without properly acknowledging that person. You must not allow other students to copy your work and must take care to safeguard against this happening. More information about the plagiarism policy and procedure for the university can be found at http://federation.edu.au/students/learning-and-study/online-help-with/plagiarism Please refer to the Course Description for information regarding late assignments, extensions, and special consideration. A reminder all academic regulations can be accessed via the university’s website, see: http://federation.edu.au/staff/governance/legal/feduni-legislation Marking Criteria/Rubric Report Assessment Criteria Marking Scale Poor Excellent 1 5 Team content – report executive summary, introduction, and conclusion 0 Team referencing – in-text referencing and bibliography 0 Individual – task 1 0 Individual – task 2 0 Individual – task 3 0 Individual – innovation 0 Total Mark [30 marks] 0.0 Total Worth [15%] 0.0% 5 SF 13/07/20 itech 5404_02_assignment 2020-17.docx Presentation Assessment Criteria Marking Scale Poor Excellent 1 5 Team – organisation and quality of presentation 0 Individual – discussion of content sections 0 Individual – communication 0 Total Mark [15 marks] 0.0 Total Worth [10%] 0.0% CASE STUDY Ballarat Beauty Basics Ballarat Beauty Basics provides a range of basic beauty therapy options. Fast hair, waxing and nail treatments are available for clients from Ballarat and outlying areas. Ballarat Beauty Basics provides services to new clients and existing clients. Ballarat Beauty Basics is all about fast service. Hair appointments offered include a cut and blow wave only (colouring or foils etc are not offered). Waxing treatments include half leg, eyebrows, and upper lip. Nail treatments include manicures or pedicures. Ballarat Beauty Basics has been newly renovated with specialist rooms for waxing and nail treatments. Social networkers rave about the quality of service, cleanliness of the salon and the friendly professional staff. Existing clients can select a package treatment. This deal combines hair, waxing and nail treatments as a package deal at a 10% discounted rate. Both existing and new clients can request individual services at standard rates. The package deal includes hair treatment, facial waxing and a manicure or pedicure. The package treatment takes a beauty therapist 1 hr and 45 minutes to administer. Individual services take 30 minutes for a hair treatment, 30 minutes for waxing and 45 minutes for nail treatments. Upon arrival all clients are requested by reception staff to sign-in, confirm their name and phone number. They must also wash their hands in the antiseptic hand sanitiser provided. This takes around 5 minutes. New clients are requested by reception staff to arrive around 15 minutes early to allow time to complete a confidential client contact details form and a photo and story release form which allows reception staff to upload photos and client stories to social networking sites. Existing clients are asked to provide any updates to their home address and email address. The new client information is entered into a secure online database by reception staff. At the end of each appointment the beauty therapist enters