Jan, a resident in an aged care unit, complains to you (her support worker) that some of the staff are waking her at 6am to shower her and to make her bed. She says she feels disrespected because when...

Jan, a resident in an aged care unit, complains to you (her support worker) that some of the staff are waking her at 6am to shower her and to make her bed. She says she feels disrespected because when her care plan was being prepared she made it clear that she likes to sleep in until 8am, and that she prefers to have her showers in the evening.

Outline (150 words) what you might say to Jan and how you might aid Jan through the internal complain management process.