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HOLMES INSTITUTE FACULTY OF HIGHER EDUCATION Individual Assessment Details and Submission Guidelines Trimester: T2, 2020 Unit Code: HC1052 Assessment Type: Individual Assessment Assessment Title: Individual Essay (2000 words excluding references) Learning Objectives: Applying concepts such as employee engagement, organisational citizenship, dysfunctional behaviours, and managing for effectiveness. Weight: 20 marks Word Limit: 2000 words Due date: Week 5 (Friday 21 August, 2020, 11:59 pm) Submission Guidelines All work must be submitted on Blackboard by the due date along with a completed Assignment Cover Page. The assignment must be typed in MS Word format, 1.5 spacing, 12-pt Arial font and 2 cm margins on all four sides of your page with appropriate headings/sub-headings and page numbers. A minimum of six references must be cited in the text of the essay and listed appropriately at the end of the paper in a reference list in Harvard referencing style. 2 Essay Topic/Scenario Imagine that you are a manager in a local restaurant. There are many restaurants in town, making it a competitive business. You recognise that providing high quality, friendly service and having actively engaged employees is going to make the difference between your restaurant’s success and failure. Your management team decides to first address organisational citizenship and employee engagement as drivers of high-quality customer service. Task Requirements First, think about what your restaurant can do to enhance the engagement and citizenship behaviours of your employees. Your management team next decides that it will be important to minimise dysfunctional employee behaviours if the restaurant is to succeed. Second, identify some dysfunctional behaviours that should be minimised. Third, think about what your restaurant can do to minimise the occurrence of these destructive behaviours. Fourth, identify your top three suggestions/recommendations for the restaurant to succeed. Provide Evidence to Support your Responses So far, you have written your responses about what you have read and learnt. The next step is to find a minimum of six peer-reviewed academic articles from Google Scholar and ProQuest research database which provide evidence/support the main ideas you have determined from your reading. Note: Please note that a ‘0’ mark will be awarded to this assessment if the references provided are not peer-reviewed academic articles. If you’re in doubt about what is a peer- 3 reviewed academic article please ask your tutor in the interactive tutorial sessions or the unit coordinator in the drop-in sessions. Write your Response/Comprehension Write an introduction (describe the purpose of the essay and the main points you will be covering). Compose 3-4 body paragraphs (minimum 300 words each). Write a conclusion. The document must be typed in MS Word using an appropriate font (e.g. Times New Roman, Helvetica, Cambria or Arial (size 12 pt, 1.5 line spacing and left aligned). What goes in an introduction? This paragraph introduces the purpose of your analytical essay. Within the introductory paragraph, you will need to introduce the topic of your essay and highlight the key topics you will address in subsequent paragraphs of this essay. How do I write body paragraphs? Each paragraph has one main point or topic. A good paragraph needs a clear topic sentence to state the purpose of this paragraph. Then you will write 3-4 statements elaborating on that point using citations (in-text references) to attribute ideas to journal articles you read. Your analysis should demonstrate critical thinking based on research, not just your opinion. Please paraphrase your ideas from journal articles rather than using quotations. What goes in a conclusion? The conclusion is not a restatement of the introduction. Instead, it must briefly summarise the key points in the body paragraphs and leave the reader with a clear message(s). 4 What about references? Your list of references do not count towards word limit, but in-text citations do. The referencing format for both the in-text referencing and reference list is Harvard style. Please see the Harvard referencing style and ProQuest login in the additional resources folder in Blackboard. Marking Criteria Marking Criteria Weighting Embark + Clarity 4 Find + Generate 3 Evaluate + Reflect 3 Organise + Manage 3 Analyse + Synthesise 3 Communicate + Apply 4 Total Weight 20% 5 Marking Rubric Criteria Ratings Pts. Embark + Clarity (Addresses the task requirements) 3.5-4 Pts. HD Exceptionally clear understanding and ability to address all task requirements and with clear purpose. 3 Pts. D Strong grasp of understanding and ability to address all task requirements. 2.5 Pts. CR Competent understanding and ability to address all task requirements. 2 Pts. PA Some understanding of the task evident but some requirements are missing. 0-1.9 Pts. NN Lack of understanding of the task requirements and an inability to offer structured directions from researching. 4 Find + Generate (Evidence of research + Harvard referencing format) 3 Pts. HD Uses refined academic research skills to locate current, credible, accurate and authoritative data/information. Uses Harvard referencing style and in-text citations with no errors. 2.5 Pts D Uses academic research skills to locate current, credible and authoritative data/information. Uses Harvard referencing style and in-text citations with minimal errors. 2 Pts. CR Uses academic research skills to locate current and credible data/information. Uses Harvard referencing style and in-text citations, with some consistent errors. 1.5 Pts. PA Uses general academic research skills to locate current data/information. Inconsistently applies Harvard referencing style. In-text citations and reference list show multiple errors. 0-1.4 Pts. NN Does not locate and report data/information from a number of sources across a specified range. The articles sourced do not meet the academic standard required or are not cited or do not have a clear application to the task. 3 Evaluate + Reflect (Articles meet task criteria, is current, relevant, accurate and peer-reviewed) 3 Pts. HD Articles selected relate strongly to the purpose of the task, and meet the academic standard required. Strongly support reflection on the essay topic. 2.5 Pts. D Articles selected relate to the purpose of the task, and meet the academic standard required. Support reflection on the essay topic. 2 Pts CR Articles selected generally relate to the purpose of the task and meet the academic standard required. Support some reflection on the essay topic. 1.5 Pts. PA Articles selected generally relate to the purpose of the task. The articles may not fully meet the academic standard required. Minimal reflection on the essay topic. 0-1.4 Pts. NN Student has not made connections to the essay topic. Unable to demonstrate satisfactory original reflection on the essay topic. 3 Organise + Manage (Logical structure of information) 3 Pts. HD Main ideas clearly outlined. Discussion and analysis organised logically. Cohesive structure- consistently encourages reader engagement with the 2.5 Pts. D Main ideas clearly outlined. Discussion and analysis organised logically. Cohesive structure - supports reader engagement with the content. 2 Pts. CR Main ideas clearly outlined. Information organised mostly logically. Generally cohesive structure aids reader understanding of ideas. 1.5