Locate the following case study in the course textbook:
Interpersonal Relations Case 15.1 – The One Cent Ethical Dilemma, p. 375.
Complete the case study by showing your understanding of the content in addressing the questions and directives in two to three pages, including a title page and reference page. The title and reference pages do not count toward the total page requirement.
Answer the Case Questions at the end of the case on p. 375. In addition, answer the following directives to complete your case study:
- What actions do you recommend Rajah take about his concerns with respect to the new one-cent-in-change policy?
- Explain whether you think Rajah should blow the whistle on his employer.
- What is your opinion of the ethics of the new policy about withholding one-cent-in-change?
- Is there a need for ethics training? If so, why?
- How often should ethics training take place? Why?
- By having ethics training, what can the employer and employees learn?
Be sure to apply the proper APA format for the content and reference provided.
I have attached a copy of the course book as well
0133508404.pdf Andrew J. DuBrin College of Business Rochester Institute of Technology Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo H U M A N R E L A T I O N S INTERPERSONAL JOB-ORIENTED SKILLS T W E L F T H E D I T I O N Editor in Chief: Stephanie Wall Program Manager Team Lead: Ashley Santora Program Manager: Claudia Fernandes Editorial Assistant: Kaylee Rotella Director of Marketing: Maggie Moylan Senior Marketing Manager: Erin Gardner Project Manager Team Lead: Judy Leale Project Manager: Lynn M. Savino Operations Specialist: Michelle Klein Art Director: Jayne Conte Cover Designer: Suzanne Duda Cover Art: Cienpies Design/Shutterstock Full-Service Project Management: Jogender Taneja, Aptara®, Inc. Composition: Aptara®, Inc. Printer/Binder: Courier/Kendallville Cover Printer: Lehigh-Phoenix Color/Hagerstown Text Font: 10/12 Sabon Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on the appropriate page within text. Copyright © 2015, 2012, 2009 by Pearson Education, Inc. One Lake Street, Upper Saddle River, NJ 07458. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290. Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data DuBrin, Andrew J. Human relations: interpersonal job-oriented skills / Andrew J. DuBrin, College of Business, Rochester Institute of Technology.— Twelfth edition. pages cm ISBN-13: 978-0-13-350682-2 ISBN-10: 0-13-350682-7 1. Industrial sociology. 2. Personnel management. 3. Organizational behavior. I. Title. HD6955.D82 2015 658.3—dc23 2013042182 10 9 8 7 6 5 4 3 2 1 ISBN 10: 0-13-350682-7 ISBN 13: 978-0-13-350682-2 To Melanie, once again iii Chapter 1 A Framework for Interpersonal Skill Development 2 Chapter 2 Understanding Individual Differences 22 Chapter 3 Building Self-Esteem and Self-Confidence 52 Chapter 4 Interpersonal Communication 76 Chapter 5 Interpersonal Skills for the Digital World 104 Chapter 6 Developing Teamwork Skills 128 Chapter 7 Group Problem Solving and Decision Making 152 Chapter 8 Cross-Cultural Relations and Diversity 172 Chapter 9 Resolving Conflicts with Others 198 Chapter 10 Becoming an Effective Leader 226 Chapter 11 Motivating Others 254 Chapter 12 Helping Others Develop and Grow 276 Chapter 13 Positive Political Skills 300 Chapter 14 Customer Satisfaction Skills 328 Chapter 15 Enhancing Ethical Behavior 354 Chapter 16 Stress Management and Personal Productivity 378 Chapter 17 Job Search and Career Management Skills 406 BRIEF CONTENTS iv Preface xvi Chapter 1 A Framework for Interpersonal Skill Development 2 Plan of the Book 4 A Model for Improving Interpersonal Skills 5 Goal or Desired State of Affairs 6 Assessing Reality 8 An Action Plan 8 Feedback on Actions 9 Frequent Practice 9 Identification of Developmental Needs 10 Universal Needs for Improving Interpersonal Relations 11 Developing Interpersonal Skills on the Job 14 Informal Learning 14 Specific Developmental Experiences 15 Concept Review and Reinforcement 17 Key Terms 17 Summary 17 Questions for Discussion and Review 17 The Web Corner 18 Developing Your Human Relations Skills 19 Interpersonal Relations Case 1.1: Tyler Likes Tyler 19 Interpersonal Skills Role-Play: Tyler Wants to Improve His Interpersonal Skills 19 Interpersonal Relations Case 1.2: Betty Lou Sets Some Goals 20 References 20 Chapter 2 Understanding Individual Differences 22 Personality 23 Eight Major Personality Factors and Traits 23 The Eight Factors and Traits and Job Performance 27 Personality Types and Cognitive Styles 30 Guidelines for Dealing with Different Personality Types 32 Cognitive Ability 33 Components of Traditional Intelligence 34 Practical Intelligence 35 Multiple Intelligences 35 Emotional Intelligence 36 CONTENTS Guidelines for Relating to People of Different Levels and Types of Intelligence 38 Values as a Source of Individual Differences 38 Classification of Values 39 Generational Differences in Values 39 How Values Are Learned 40 Clarifying Your Values 42 The Mesh between Individual and Job Values 42 Guidelines for Using Values to Enhance Interpersonal Relations 43 Concept Review and Reinforcement 45 Key Terms 45 Summary 45 Questions for Discussion and Review 46 The Web Corner 46 Developing Your Human Relations Skills 48 Interpersonal Relations Case 2.1: The Big Stakes Repo Men at International Recovery 48 Interpersonal Relations Case 2.2: A Values Clash at the Hearing Center 48 Interpersonal Skills Role-Play: Dealing with a Difference in Values 49 References 49 Chapter 3 Building Self-Esteem and Self-Confidence 52 The Meaning of Self-Esteem, Its Development and Consequences 53 How Self-Esteem Develops 55 The Consequences of Self-Esteem 56 Enhancing Self-Esteem 59 Attain Legitimate Accomplishments 59 Be Aware of Personal Strengths 60 Rebut the Inner Critic 61 Practice Self-Nurturing 62 Minimize Settings and Interactions that Detract from Your Feelings of Competence 62 Get Help from Others 62 Model the Behavior of People with High Self-Esteem 63 Create a High Self-Esteem Living Space 63 The Importance of Self-Confidence and Self-Efficacy 63 Techniques for Developing and Enhancing Your Self-Confidence 64 Develop a Solid Knowledge Base 66 Use Positive Self-Talk 66 Avoid Negative Self-Talk 67 Practice Public Speaking 67 Use Positive Visual Imagery 68 Set High Expectations for Yourself (the Galatea Effect) 68 Develop the Explanatory Style of Optimists 68 Strive for Peak Performance 69 Bounce Back from Setbacks and Embarrassments 69 CONTENTS v CONTENTSvi Concept Review and Reinforcement 71 Key Terms 71 Summary 71 Questions for Discussion and Review 71 The Web Corner 72 Developing Your Human Relations Skills