Many of us own Amazon Echo or Google Home. This technology isfast becoming an expectedguestroomamenity. Hotels are weaving these devices into their operations as a means of enhancing the guest...

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Many of us own Amazon Echo or Google Home. This technology isfast becoming an expectedguestroomamenity. Hotels are weaving these devices into their operations as a means of enhancing the guest experience, driving efficiencies and offering added conveniences for travelers and staff alike. But as voice technology becomes more ubiquitous, privacy concerns abound.

Do you own an Alexa or Google Home? Do you use it without any concerns of privacy?If you don't own one, why not?

Do you think having a voice technology in the guest room is necessary since this has become part of many households?

What should be some of the hotel operators' concerns in implementing this technology in the hotel rooms?

After watching the YouTube Videos on Volarahttps://youtu.be/drxtkrbLRKw(Live Travel Space) and AavGo should we still be concerned or totally embrace this technology? Why or why not?

Answered Same DayApr 12, 2022

Solution

Rudrakshi answered on Apr 13 2022
14 Votes
Running Head: HOSPITALITY MANAGEMENT                    1
HOSPITALITY MANAGEMENT                                 2
HOSPITALITY MANAGEMENT
Table of Contents
Having Alexa or Google Home    3
Necessity of Having Voice Technology in Guest Room    3
Concerns of Hotel Operators    3
Em
acing the New Technology    4
References    5
Having Alexa or Google Home
To me, Alexa is a sign that the voice revolution is only getting started. Alexa is now a lowly servant. She may be a lecturer, a psychologist, a companion, and an investigator in the near future (Zhang et al., 2018). Unless anyone is swooning for Google Assistant, Siri, or another phantom in a digital assistant, everyone is dying for Alexa. By "smart," it is meant that the devices have machine learning, can have a discussion, and are connected to the web, allowing them to search things up and do tasks for anyone automatically (YouTube, 2019).
Necessity of Having Voice Technology in Guest Room
It is important for having the voice technology in guest room because it helps in connecting with the customer experience. Using voice technology,...
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