Many of us own Amazon Echo or Google Home. This technology isfast becoming an expectedguestroomamenity. Hotels are weaving these devices into their operations as a means of enhancing the guest...

Running Head: HOSPITALITY MANAGEMENT                    1
HOSPITALITY MANAGEMENT                                 2
HOSPITALITY MANAGEMENT
Table of Contents
Having Alexa or Google Home    3
Necessity of Having Voice Technology in Guest Room    3
Concerns of Hotel Operators    3
Embracing the New Technology    4
References    5
Having Alexa or Google Home
To me, Alexa is a sign that the voice revolution is only getting started. Alexa is now a lowly servant. She may be a lecturer, a psychologist, a companion, and an investigator in the near future (Zhang et al., 2018). Unless anyone is swooning for Google Assistant, Siri, or another phantom in a digital assistant, everyone is dying for Alexa. By "smart," it is meant that the devices have machine learning, can have a discussion, and are connected to the web, allowing them to search things up and do tasks for anyone automatically (YouTube, 2019).
Necessity of Having Voice Technology in Guest Room
It is important for having the voice technology in guest room because it helps in connecting with the customer experience. Using voice technology,...