Mgt 301 Assessment 3 Replaces Final examination Due Date: 5pm 4 October 2021 50 marks 1. Map an organisation (or another workplace you know well) against Dunphy, Griffiths and Benn’s six-stage model...

MGT 301 ASSESSMENT 3: CHANGE MANAGEMENT AND WOOLWORTH
Table of Contents
Question One: Overview    3
The Rejection and Non-Responsiveness Phase    3
Compliance and Efficiency    3
Strategic Pro-activity and Sustaining Cooperation    4
Assessment    5
Question Two: Overview    5
The Application of McKinsey’s 7S Model    5
Kotter and Eight Stages    6
Assessment    7
References    7
Question One: Overview
Sustainability and management are two basic components of success for modern organizations; they thrive to achieve perfected state of various operations running within the company itself. In fact, the concept of sustainability appears to be logical in modern conventions of business because due to the rise of digital world; the companies remain on the edge of their performances in order to compete in a highly advanced environment of business. The following report examines the operational strength of Woolworth, one of the top retailing brands of Australia and how it covered from rejection to the sustaining cooperation in terms of business growth. This six stage model is applicable towards the recognition of good leadership, positive interventions in generating more business value to the innovation as well as towards making changes that are deemed necessary at the point of time.
The Rejection and Non-Responsiveness Phase
At first, it is significant to note here that Woolworth entered in the retailing business when it was evolving in Australia; the brand and positioning of the company remained on the top as it served the customers with a wide variety of products and services under one roof. However, when it comes to the designing of products and services, goods—or they should be referred as products—are tangible by nature. Contrary to this, intangible things associated with the services therefore; the initial rejection in Woolworth is linked to the operations in two dimensions at the same time. Their service process design is founded over two things that are tangible and intangible by nature. Thus, their functional strength is divided to manage these two distinctive features.
As per the retailing business trends, there is a variety of operations that are needed in the service process design; the functioning of Woolworth stores depends greatly over the displaying of the products and their detailed explanation provided to the customers. Non-responsiveness involves when there is no such facility provided to the customers.
Compliance and Efficiency
As per the observation of compliance and showing efficiency in business, there is one step ahead kind of condition for Woolworth in business; they have successfully carried out maintaining the quality of their services. Since the time organization was founded, it has evolved as per the needs and expectations of the market. The company has shown immense growth in the past few years especially showing efficacy in the time of pandemic outbreak of covid19; Woolworth has officially entered into the online selling in order to retain its position in market. They now not only follow the covid19 protocols in opening up their retail outlets but also they provide online services by registering Woolworth as the e-commerce vendor.
Strategic Pro-activity and Sustaining Cooperation
The last two stages in the model refer to the scale of operations that are carried out professionally for any organization. The options related to sustaining business in a competent environment depend greatly over how the organizations tend to modify their work culture according to the new trends (Hepworth & Newman, 2018). This is also referred to the change management applicable to the companies especially operating in delivering goods and services sector. As per the strategic implication aligned with business values, Woolworth holds up to 50% of market share and it expands to 80%, if combined with another retail giant, Coles. These two retailing business operations have shown strength over the past few years. At strategic level, Woolworth operates with a tendency of covering diversified populations and their needs in local Australian regions.
Additionally, there is sustaining values which have been introduced into the organizational system for...