MGT310 - Operations Management Table of ContentsSubject Summary ...................................................................................................................2Subject Coordinator ...............................................................................................................2 Subject Coordinator..................................................................................................2 Email ..........................................................................................................................2 Phone.........................................................................................................................2Consultation procedures ..........................................................................................2Subject Overview....................................................................................................................3 Abstract......................................................................................................................3 Learning outcomes....................................................................................................3 Subject content .........................................................................................................3Key subjects...............................................................................................................4Subject Schedule & Delivery ..................................................................................................4 Prescribed text...........................................................................................................4 Class/tutorial times and location .............................................................................5 Schedule ....................................................................................................................5 Learning materials.....................................................................................................7 Learning, teaching and support strategies ..............................................................7Recommended student time commitment .............................................................9Assessment Items ...................................................................................................................9 Essential requirements to pass this subject.............................................................9Items ..........................................................................................................................9 Online Quiz on Module 1 (Interact 2 test)..................................................10 Assignment 1 - Design, Delivery & OM Strategies.....................................11 Assignment 2 - Managing Operations .......................................................16Online Quiz on Modules 2 to 4 (Interact 2 test).........................................22Assessment Information ......................................................................................................23 Academic integrity ..................................................................................................23 Referencing..............................................................................................................24How to submit your assessment items ..................................................................24 Online submission process........................................................................24Postal submission process ........................................................................24 Hand delivered submission process .........................................................24Alternative submission process ................................................................25 Extensions................................................................................................................25 How to apply for special consideration..................................................................25 Penalties for late submission..................................................................................26 Resubmission ..........................................................................................................26 Feedback processes ................................................................................................26Assessment return...................................................................................................26Student Feedback & Learning Analytics ..............................................................................27 Evaluation of subjects .............................................................................................27 Changes and actions based on student feedback .................................................27Learning analytics ...................................................................................................27Services & Support ...............................................................................................................27 Develop your study skills ........................................................................................28Library Services .......................................................................................................28Policies & Regulations ..........................................................................................................28Subject Outline as a reference document..............................................................28Subject SummaryMGT310 - Operations ManagementSession 1 2020Faculty of Business, Justice and Behavioural SciencesSchool of Management and MarketingInternal ModeCredit Points 8Welcome to a new session of study at Charles Sturt University. Please refer to the University's Acknowledgement of Country (http://student.csu.edu.au/study/acknowledgement-ofcountry).Subject CoordinatorSubject Coordinator Ms Tracy ZhouEmail
[email protected] Phone +61 3 9935 7966Consultation proceduresYour Lecturer is available for consultation during the session. You will be informed of the online lecturers and tutorials, consultation procedures via your Interact 2 subject site; as well as the names, contact details and consultation procedures, for any other staff teaching the subject.Any questions concerning the teaching of this subject can be made by contacting your Subject Lecturer.Lecturer Name : Dr Chowdhury HossanLecturer Email :
[email protected] (mailto:
[email protected])Email is the best option. Please send a brief message regarding the issue and include the subject name and subject code in your email – it really helps to know which class you belong to, before I respond to your query.Subject OverviewAbstractThis subject is designed to equip students with an understanding of an organisation's processes and operations in a changing environment. It focuses on the design, production and delivery of operations in both the manufacturing and services sectors. Students will study operations concepts, strategy, tools, techniques and systems. Students will apply quantitative and qualitative techniques to optimise operational performance.Learning outcomesUpon successful completion of this subject, students should:•be able to analyse and critically appraise an organisation's operations;•be able to determine and apply appropriate tools and techniques in a variety of operations situations;•be able to collect, analyse and interpret operational data;•be able to formulate and evaluate alternative approaches in operations management;•be able to establish standards and develop controls applicable to various processes; and•be able to respond to changes in the business environment by deploying the appropriate operations strategy.Subject contentThis subject will introduce techniques and skills required to collate, assess and critically interpret information for practical application in operational environments. Beginning with an overview of operations management principles, the subject will proceed to delve into tools and techniques used for analysing and making decisions in an operational/business environment.This subject has 12 topics within 4 modules that are set around different chapters in the prescribed text. There may be additional readings and resources in Interact 2 to supplement the text or to present a different viewpoint.•Module 1: Introduction to Operations Management•Module 2: Designing and Delivering Services and Products•Module 3: Managing Operations•Module 4: Improving OperationsNote: The module and topic headings in Interact 2 have used the same headings as the textbook to make is easier for students to know what chapters to read. However, the content written in Interact 2 are different and further resources are provided to enhance and broaden students knowledge, understanding and skills within MGT310 subject.Key subjectsPassing a key subject is one of the indicators of satisfactory academic progress through your course. You must pass the key subjects in your course at no more than two attempts. The first time you fail a key subject you will be at risk of exclusion; if you fail a second time you will be excluded from the course.The Academic Progress Policy (https://policy.csu.edu.au/view.current.php?id=00250) sets out the requirements and procedures for satisfactory academic progress, for the exclusion of students who fail to progress satisfactorily and for the termination of enrolment for students who fail to complete in the maximum allowed time.Subject Schedule & DeliveryPrescribed textThe textbooks required for each of your enrolled subjects can also be found via the Student Portal Textbooks (http://student.csu.edu.au/study/study-essentials/textbooks) page.Hill, A. & Hill, T. (2017). Essential Operations Management (2nd ed.). London: UK. Red Globe Press - Macmillan PalgraveNote: ISBN: 9781137526564This textbook may be ordered through the University Co-Operative Bookshop or other booksellers.This text is a resource to the learning process. Your ability to take the theories and concepts and then apply them to Operations Management is critical. Work through the case studies and questions at the end of each chapter to strengthen your understanding of the concepts and theories of operations management, the types of questions you need to ask and how the theories apply.Class/tutorial times and locationYour class times can be found at Timetable @ CSU (http://timetable.csu.edu.au/). Find out how to use Timetable @ CSU via the Student Portal Class Timetable(http://student.csu.edu.au/study/study-essentials/timetable) page.SchedulePlease see below Additional/Replacement Class Requirements for this session: Online classes running on the following Public Holidays should have a replacement class:•Monday 13th April 2020 ( Easter Monday)This study schedule has been devised to assist in your planning during the session and is intended as a guide only.Attendance is required at all online scheduled lectures and tutorials.Learning materialsDetails of learning materials that support your success in this subject can be found in the Interact2 Subject Site.Learning, teaching and support strategiesIn this subject we will hold a 3 hour online session where we will discuss that week’s topic. Before you log into the online session you need to have looked at the activities in the Interact 2 site and read the text so that you can contribute to the class and derive more meaning from the activities that we will do in class. We will spend time during the online sessions working through the topic questions, discussing them and preparing responses. In addition we may use video, games and case studies to enhance understanding of certain topic areas.It is helpful to have a small task to complete early in the session so that you have a focus in the subject from the very first day, and so the first assessment is set for this purpose. If you do not perform well in this assessment you may be contacted to discuss how we can support you better in this subject.The study guide and/or subject materials for this subject will be available in online format through the subject's Interact 2 site. It has been specifically written to guide you through the sections (and questions) of the prescribed textbook and readings relevant to each topic.You should check the Interact2 Site at least weekly for postings, announcements, lecture information and other resources that will assist your studies or additional information and resources vital to your success in the subject.Studying at university does not mean studying alone. During class you will have an opportunity to interact with the lecturer as well as your peers.Use the subject schedule to plan your studies over the session.Information on effective time management is available on the CSU Learning Support website via the following link:http://student.csu.edu.au You can also contact an adviser through Student Central on the following number:1800 275 278 (or+61 2 6933 7507 from outside Australia).Library Services:The CSU Library website provides access to online material and print, using Primo Search to find online journal articles, eBooks, hardcopy books from CSU Library (see Library Manager for Interlibrary Loan Requests), company & government reports, eJournals, dissertations, theses, newspapers including Business & Financial newspapers in Factiva (See Business & IT Journal Databases), and other reference resources (eg. Australian Bureau of Statistics, Australian standards, online encyclopaedias & dictionaries to be read on the computer). You will also find library guides, Subject Reserve for any readings eg. ITC100, ACC100, etc., and online assistance to help you use the Library's resources such as Ask a Librarian – Live Chat and Ask a Librarian Web Form.You can find Library Services on both the SGA library online catalogue: http://primo.unilinc.edu.au/primo_library/libweb/action/search.do?vid=SGAThe SGA library online catalogue allows students to Sign In, My Account shows student’s current library record including all books on loan, Renew your borrowed books online before the due date, also Search and Request all books in the SGA library, even if unavailable due to high demand from students. Students can Request books when all books are on loan to other students. When the requested book is returned to the SGA library, the student who requested the book receives an email immediately to pick up the book from the SGA library. View your library record online 24/7 at the above web link for SGA library.And also CSU Library online: http://student.csu.edu.au/library - CSU Library Services including Primo Search & Subject Reserve online with 24/7 access, online and video tutorials in research skills, finding journal articles for assignments, topic analysis, download Endnote referencing program and many other online library services to help you successfully complete your assignments for all CSU courses. (http://trove.nla.gov.au/)http://trove.nla.gov.au/ - Powerful search engine from National Library of Australia to access many different online resources on any subject from one search.Contact Details for renewing loans, locating books and other information:SGA Melbourne Library:Marian Lees - Director, Library ServicesPh: (03) 9935 7921Email:
[email protected] (mailto:
[email protected])Library Help: http://student.csu.edu.au/library/help-contacts Friendly and quick assistance is available. Ask for help finding information and navigating the library's extensive eResources.Online Tutorials http://student.csu.edu.au/library/study-research/training-tutorials-videosLearn how to:•use Primo Search to find eReserve material and journal articles•search journal databases and web resources for information for your assessments• identify appropriate sources of information and peer reviewed material, and evaluate resources.Bookmark your Subject Library Resource GuideSubject Library Guides are a great way to get started with research. Each online guide is tailored to a specific area of study, including Accounting, Business & Information Technology outlining how to research in your area and where to look for information. http://libguides.csu.edu.au/Academic Learning Support Assistance:Visit the learning support website for advice about assignment preparation, academic reading and note-taking, referencing, and preparing for exams at: http://student.csu.edu.au/study (http://student.csu.edu.au/study%E2%80%8B)You may also contact:Name: Craig BellamyEmail:
[email protected] (mailto:
[email protected]) Phone: (03) 9935 7978Name: Monique MoloneyEmail:
[email protected] (mailto:
[email protected]) Phone: (03) 9935 7919Name: Seham ShwayliEmail:
[email protected] (mailto:
[email protected]) Phone: (03) 9935 7943Name: Bann KhoranyEmail:
[email protected] (mailto:
[email protected]) Phone: (03) 9935 7925For appointments, please send an email
[email protected] (mailto:
[email protected])Queries regarding the content of this subject should be directed to your subject lecturer.Recommended student time commitmentAs a standard 8 point subject you should spend a total of 140-160 hours engaged in the learning and teaching activities. The weekly load will be this figure divided between the number of weeks of study generated in the flexible study schedule you generate using the excel tool developed for this subject.Additional time may be required when preparing assignments.Assessment ItemsEssential requirements to pass this subjectYou must obtain at least 50% in the overall total mark in order to pass this subject.To be eligible for the grade AA you must have submitted all assessment items in the subject and attained an overall subject mark between 45 - 49%. If you choose not to complete an assessment item then you will not be granted an AA grade.Items* Due date is the last date for assessment items to be received at the University ** Applies only to assessment items submitted by the due dateAssessment item 1 - Online Quiz on Module 1 (Interact 2 test)Value: 5%Due Date: Variable Date Return Date: Length:Submission method options: Interact2 TestTASKThe Online Quiz on Module 1 (Interact 2 test) is scheduled within Interact 2 to be taken any time between 19th and 22nd of March 2020.Online Quiz will become available on the MGT310 Interact 2 site at 0:01 am on the 19th March 2020 and closes at 11:59 pm on the 22nd March 2020. You are only given one (1) attempt to complete the Online Quiz once you have entered into the quiz (test) site.The Online Quiz will have 10 Multiple Choice questions which need to be answered in 30 minutes. The Online Quiz can be done any day between the 19th March and the 22nd March 2020 but will need to be completed within 30 minutes immediately after you have begun the quiz.Further information on the Online Quiz on Module 1 will be posted on the Interact 2 site.RATIONALEThis assessment task will assess the following learning outcome/s:•be able to formulate and evaluate alternative approaches in operations management.•be able to respond to changes in the business environment by deploying the appropriate operations strategy.Online Quiz on Module 1 (Interact 2 test) will cover Module 1 topics and will be used to provide early feedback and give you the opportunity to seek further assistance if required. If you are unable to complete or pass this assessment item, your subject coordinator will be contacting you to advise you on your engagement in the subject and find out if you have any problems.MARKING CRITERIA AND STANDARDSMarks will be awarded as indicated in the quiz for each correct answer. Online Quiz on Module1 (Interact 2 test) results will be released in 'MyGrades' folder in Interact 2 after 22nd March 2020.REQUIREMENTSUpon commencing the Online Quiz on Module 1 (Interact 2 test) this assumes that you will comply with the Academic integrity requirements of this subject as specified in this subject outline in which your answers have not been obtained through cheating, or collusion.Assessment item 2 - Assignment 1 - Design, Delivery & OM StrategiesValue: 45%Due Date: 06-May-2020 Return Date: 27-May-2020 Length:Submission method options: Alternative submission methodTASKThis assignment consists of three (3) questions. You must answer all questions.Question 1 - OM strategies, designing and delivering services (20 marks) - Limit to 1800 wordsThe success of a business relies on an understanding of the market and the environment it operates within.You are required to select a service organisation that you are familiar with and write a report addressing the following:a.Provide an overview of the service organisation and the market it operates within, and the "service package" they offer.b.Discuss and analyse order winners and order qualifiers. What implications do these have for the organisation's service operations and the actions of operations?c.Explain the distinctive characteristics of the services as these apply to your organisation.d.Identify and explain: the nature of the service act and the relationship with customers, categorise services, degree of customisation, and service delivery system as these apply to your organisation. Provide examples to support your response.e.Recommendations - from the knowledge you have gained from above what recommendations would you make regarding the role of operations management in your chosen service organisation.Question 2 - Location Strategy (15 marks)Kelly’s Garden supplies have opened up a wholesale nursery delivering seedlings to towns in Southern NSW. Because of the fragility of the product it is decided to establish a distribution centre to become a central hub within a 2 hour drive of all outlets to ensure freshness and maintain quality. The towns and deliveries are listed in the table. Map coordinate (x, y)a.Calculate and plot the best location, explain how you have derived your results. What is the nearest town to the location of the distribution centre? (5 marks)b.You will need to study/research the geographic nature and explain what the town chosen in part (a) for the distribution centre located has to offer. Discuss the specific limitations of the centre of gravity method and what other factors would impact on your location decision for this specific region. From the information in part (a) and your research clearly determine if your part (a) location or an alternative location should be chosen for the distribution centre, state your reasons for your decision and explain and/or show what methodologies you may have used to help you arrive to your final decision as to the location of the distribution centre. (10 marks - Limit to 800 words) Note:•For part (a) show all working out for all calculations and with the COG diagram this can be neatly drawn manually or by using drawing software such as MS PowerPoint, or Excel.•For part (b) you can include pictures, maps or images of your chosen location to support your discussion (if required).Question 3 - Facility layout (10 marks) - Limit to 800 wordsThe layout in a supermarket can have a major impact on its profitability. Layout designs focus on maximising the revenue and contribution per square metre, as well as minimising the operating costs of supermarkets. In addition, customer orientated factors are also considered.Discuss the methods that supermarkets employ in designing their layouts in their attempts to achieve the above stated objectives. In your answer, begin with describing the basic layout used in most supermarkets and provide an schematic/diagram of a typical supermarket layout. Continue by examining and explaining the various approaches or methods used for increasing profitability, reducing costs and yet attracting more customers.Note:•The schematic/diagram of the supermarket can be can be neatly drawn manually or by using drawing software such as MS PowerPoint. Also, you can include pictures or images to support your discussion (if required).RATIONALEThis assessment task will assess the following learning outcome/s:•be able to analyse and critically appraise an organisation's operations.•be able to determine and apply appropriate tools and techniques in a variety of operations situations.•be able to collect, analyse and interpret operational data.•be able to formulate and evaluate alternative approaches in operations management.•be able to establish standards and develop controls applicable to various processes.•be able to respond to changes in the business environment by deploying the appropriate operations strategy.This assignment is based on topics scheduled for the first 6 weeks and involves the application of theoretical concepts and both quantitative and qualitative techniques. The objective is to develop skills in creating frameworks and models of typical problems and issues faced in Operations Management, analysing them and interpreting them in support of the decision making process and various OM strategies to be applied, and offer insights into how theoretical concepts, models and systems can be modified and applied in practical or realistic situations.MARKING CRITERIA AND STANDARDSThe following rubric applies across all questions for this assignment where applicable. Students' ability to explain theory, concepts and results, develop strategies, ability to problem solve and accuracy of calculations applied are assessed along with the presentation of their report.CriteriaHD (85 - 100%)DI (75 - 84%)CR (65 - 74%)PS (50 - 64%)Comprehensive /detailed knowledgeGood knowledgeHas given areasonably factualEvidence of limitedconcepts explanationTheory andoftopic theory andshows in-depthawareness of varietyof concepts andideas.of topic theory andawareness of avariety of conceptsand ideas.and/or conceptualknowledge base oftheory, concepts andappropriateterminology.knowledge of topictheory and someuse of appropriateterminology.CalculationMarks are given based on the accuracy of the results and the calculation process if applicable.AccuracyExcellentlyGood demonstrationDemonstratedemonstrate andand integration ofreasonable critical /Some attempt at integrate critical/critical / reflectivereflective analysis.critical/reflective reflective analysis.analysis. EvidenceEvidence ofReflection,outstandingreflective thinkingof good reflectivethinking skills.Can review andpresent mostof the evidence andanalysis.Can review andpresent somediscussion,skills.Can clearly presentstrategies forof the evidence andand problemsolving analysisCan critically reviewtheappropriate evidencesupportingthe conclusions /strategies forsupporting the and present theand strategies forrecommendationsconclusions / appropriatesupportingbut some of therecommendations.evidence (models, conclusions / evidence is missing techniques, systems, recommendations. or incorrect.factors etc.) andCharles Sturt University Subject OutlineMGT310 202030 SM IVersion 2 - Published 27 March 2020FL (Lacks evidence of knowledgerelevant to the topic theory and /or significantly misuses terminology.Does not demonstrate any attempt at critical/ reflective analysis.Provide little / no evidence and strategies for supporting conclusions / recommendations.Page 14 of 28CriteriaHD (85 - 100%)DI (75 - 84%)CR (65 - 74%)PS (50 - 64%)FL (A polished andReport is well imaginativepresented.approach to theFormatting isReport is adequately topic. VeryconsistentReport is wellpresented withprofessionally throughout the presented with some attempt to Report is poorly presented report. some inconsistent organise in a presented, assignment formatting. logical manner the disorganised/ document. Message is clear assignmentMessage is very clearand presentedSome parts of thePresentationand logicalwell with fewspelling ormessage areunclear.document.Potentiallyincoherent.Less than 3relevant literature /articles, and/or notandwith no spelling orgrammaticalrelevant refereedpresented inreferencinggrammatical errorserrors.Relevant refereedliterature / articlesAPA style. Articlesthroughout theliterature/ articlespresented with somenot used to good report.Very relevantpresented in nearerrors in APA style.effect in theHighly relevantrefereed literature/ articles presentedperfect APA style.Articles used to goodArticlesused to someresponse.refereed literature /ineffect in theeffect in the articles presented inperfect APA style.response.response. perfect APA style.Articles used to Articles used tovery good effect in outstanding effect inthe response. the response.Charles Sturt University Subject OutlineMGT310 202030 SM IPage 15 of 28Version 2 - Published 27 March 2020PRESENTATIONThe following points are a general guide for presenting assessment items:•Assessment items are to be typed.•Use 1.5 line spacing.•Use a standard 12 point font such as Times New Roman, Calibri or Arial.•Left-justify body text.•Always use your spelling and grammar checker. Remember this does not pick up all errors, so you must also manually and carefully edit your work.•Always cite and reference all sources of information used in assessments (see plagiarism below).•Provide a single reference list that always starts on a new page.•Indicate the number of words (do not include what is inside citation brackets or in reference list).•Include a cover page, page numbers and header/footers indicating student name, student number and subject name.REQUIREMENTSAssignment must be submitted via Turnitin. Only submit ONE word document file .Assignments submitted in non-printable formats such as a ZIP file or as a collection of images will not be marked. If your scanner produces separate graphics files please paste or combine them into your single Word file before submitting to Turnitin.Do not embed files in your assignment document nor submit any other files separate to your assignment document as these will not be marked as it is not the responsibility of the marker to ensure these can be opened or have access to all software versions and do not contain viruses.*Students must use the CSU American Psychological Association (APA) referencing style. Penalties may be applied for: 10% over word limit/failure or to cite sources/referencing. For plagiarism – this carries a large penalty and is to be reported if present (see CSU Handbook ).Assessment item 3 - Assignment 2 - Managing OperationsValue: 35%Due Date: 03-Jun-2020 Return Date: 25-Jun-2020 Length:Submission method options: Alternative submission methodTASKThis assignment consists of three (3) questions. You must answer all questions.Question 1 - Managing Capacity (10 marks)PART (A) - 5 marks - limit to 400 wordsDiscuss some of the major capacity considerations for a hospital. How do these differ from a car manufacturing plant?PART (B) - 5 marksIC - Optical is a small optical services store in which they can fill most prescription orders in around 1 hour. The manager has hired you as a consultant to analyse their process of their store. Currently each task is assigned one person and a typical retail working day is 9:00 am to 5:30 pm where the optometrist has a 1.5 hour break (for lunch and attend management meetings) and all other employees have a 30 min lunch break. The information for each task is provided below:With task D this process can run 6 pairs of glasses at the same time.The information you need to provide the manager is as follows:a.Draw a process flow diagram showing the capacity of each task. Identify the bottleneck and determine the current maximum output of the process per day(assuming every patient requires glasses). (3 marks)b.If another employee was added to the process, where would be the logical place to add this employee. Give your reasoning. (2 marks) - Limit to 150 wordsNote: The process flow diagram can be neatly drawn manually or by using drawing software such as MS PowerPoint. Show all working out of calculations.Question 2 - Scheduling and Executing Operations (15 marks) - Limit to 1000 wordsRiverina AutoParts (RAP) are planning to expand their factory to cope with the additional demand for their products and have requested your help as an external consultant. RAP wants to determine what is involved in the project and how soon it can be completed. They have asked for a plan in the form of a Gantt Chart and Network Diagram with relevant activity times, project duration and identification of the critical path.In the initial planning stages, you have decided that there are three major phases (or subprojects) in this expansion project these being; building, processing equipment and material handling system.After spending a few weeks in scoping the work, you have established a list of activities according to the three major components. Discussions with contractors and the client have helped you to draw up a table of estimated durations for the activities and the relationships among them as indicated below.a.Write a report on the project plan required by RAP senior management, offering sufficient information for senior management to review and understand the implications of embarking on such a project. (10 marks)b.You realise that the information that RAP has requested is inadequate and suitable for only basic planning purposes. In a second section of the report, present your recommendations on what other information is relevant and what techniques and systems should be used to plan, monitor and control the project. (5 marks) Note:•For part (a) the network diagram and Gantt chart can be neatly drawn manually or by using drawing software such as MS PowerPoint (you are not to use any projectsoftware such as Microsoft Project). Limit your reports written response to 400 words this does not include diagrams, charts or data tables.•For part (b) limit your reports written response to 600 words.Question 3 - Inventory Management (10 marks)PART A (6 marks)Tamworth Wind Turbine Distributors (TWTD) is involved in distributing wind turbine units to a range of customers where they distribute 1250 wind turbine units in 1 year. The cost of each unit is $20.00. The carrying cost is 22% of the cost per unit . It has been established that the cost of placing an order is $250.00 per order.a.At present the TWTD follows a policy of buying all 1,250 wind turbine units that it requires in 1 year. These units are bought in one purchase order, at the beginning of the year. Determine the economic order quantity and calculate the savings that TWTD will make if it uses the Economic Order Quantity model. (3 marks) - Show all working outb.Explain the limitation of this basic mathematical model (i.e. EOQ model) and discuss what other features or factors need to be considered to make it more realistic. (3 marks) - Limit to 350 wordsPART B (4 marks) - Limit to 500 wordsThere are a number of modern inventory control methodologies. However, there are still many organisations which have not adopted them. Discuss why this may be the case and how organisations can be persuaded to adopt modern inventory control methodologies. Provide examples of types of inventory control methods to be considered to support your argument.RATIONALEThis assessment task will assess the following learning outcome/s:•be able to analyse and critically appraise an organisation's operations.•be able to determine and apply appropriate tools and techniques in a variety of operations situations.•be able to collect, analyse and interpret operational data.•be able to formulate and evaluate alternative approaches in operations management.•be able to establish standards and develop controls applicable to various processes.•be able to respond to changes in the business environment by deploying the appropriate operations strategy.This assignment is based on topics covered in MGT310 and involves the application of theoretical concepts and both quantitative and qualitative techniques. The objective is to develop skills in creating frameworks and models of typical problems and issues faced in Operations Management, analysing them and interpreting them in support of the decision making process and various OM strategies to be applied, and offer insights into how theoretical concepts, models and systems can be modified and applied in practical or realistic situations.MARKING CRITERIA AND STANDARDSThe following rubric applies across all questions for this assignment where applicable. Students' ability to explain theory, concepts and results, develop strategies, ability to problem solve and accuracy of calculations applied are assessed along with the presentation of their report.CriteriaHD (85 - 100%)DI (75 - 84%)CR (65 - 74%)PS (50 - 64%) Comprehensive /Has given adetailed knowledgeGood knowledgereasonably factualEvidence of limitedConceptsof topic theory andshows in-depthof topic theory andawareness of varietyand/or conceptualknowledge base ofknowledge of topictheory and someexplanationawareness of varietyof concepts andtheory, concepts anduse of appropriate of concepts andideas.appropriateterminology. ideas.terminology.CalculationMarks are given based on the accuracy of the results and the calculation process if applicable.AccuracyExcellentlydemonstrate andGood demonstrationDemonstrateintegrate critical/and integration ofreasonable critical /Some attempt atreflective analysis.critical / reflectivereflective analysis.critical/reflective Evidence ofanalysis. EvidenceReflection,reflective thinkingof good reflectivethinking skills.Can review andpresent mostanalysis.Can review and outstandingdiscussion,skills.of the evidence forpresent some and problemCan clearly presentsupportingof the evidence for solving analysisCan critically reviewthethe conclusions /supporting the and present theappropriate evidencerecommendationsconclusions / appropriatefor supportingbut some of therecommendations. evidence (models,conclusions /evidence is missing techniques, systems,recommendations.or incorrect. factors etc.) for supportingCharles Sturt University Subject OutlineMGT310 202030 SM IVersion 2 - Published 27 March 2020FL (Lacks evidence of knowledgerelevant to the topic theory and/or significantly misuses terminology.Does not demonstrate any attempt at critical/ reflective analysis.Provide little / no evidence for supporting conclusions / recommendations.Page 20 of 28CriteriaHD (85 - 100%)DI (75 - 84%)CR (65 - 74%)PS (50 - 64%)FL (A polished andReport is well imaginativepresented.approach to theFormatting isReport is adequately topic. VeryconsistentReport is wellpresented withprofessionally throughout the presented with some attempt to Report is poorly presented report. some inconsistent organise in a presented, assignment formatting. logical manner the disorganised/ document. Message is clear assignmentMessage is very clearand presentedSome parts of thePresentationand logicalwell with fewspelling ormessage areunclear.document.Potentiallyincoherent.Less than 3relevant literature /articles, and/or notandwith no spelling orgrammaticalrelevant refereedpresented inreferencinggrammatical errorserrors.Relevant refereedliterature / articlesAPA style. Articlesthroughout theliterature/ articlespresented with somenot used to good report.Very relevantpresented in nearerrors in APA style.effect in theHighly relevantrefereed literature/ articles presentedperfect APA style.Articles used to goodArticlesused to someresponse.refereed literature /ineffect in theeffect in the articles presented inperfect APA style.response.response. perfect APA style.Articles used to Articles used tovery good effect in outstanding effect inthe response. the response.Charles Sturt University Subject OutlineMGT310 202030 SM IPage 21 of 28Version 2 - Published 27 March 2020PRESENTATIONThe following points are a general guide for presenting assessment items:•Assessment items should be typed.•Use 1.5 line spacing.•Use a standard 12-point font such as Times New Roman, Calibri or Arial.•Left-justify body text.•Use section heading and sub-headings and these are to be in bold text.•Most importantly, always use your spelling and grammar checker. Remember this does not pick up all errors, so you must also manually and carefully edit your work.•Always cite and reference all sources of information used in assessments (see plagiarism below).•Provide a single reference list that always starts on a new page.•Indicate the number of words (do not include what is inside citation brackets or in reference list).•If you are required to submit a hard-copy assignment include a cover/title page, page numbers and in the header/footer indicate student name, student number, and subject name.REQUIREMENTSAssignment must be submitted via Turnitin. Only submit ONE Word document. For other computer outputs these are to be either an exported image, or scanned image, and placed within your assignment report.Do not embed files in your assignment document nor submit any other files separate to your assignment document as these will not be marked and it is not the responsibility of the marker to ensure these can be opened or have access to all software versions or do not contain viruses.Students must use the CSU American Psychological Association (APA) referencing style.Penalties may be applied for: 10% over word limit, or failure to cite sources/referencing errors/ omissions/plagiarism (see CSU Handbook – this carries a large penalty and is to be reported if Plagiarism is present).Assessment item 4 - Online Quiz on Modules 2 to 4 (Interact 2 test)Value: 15%Due Date: Variable Date Return Date: Length:Submission method options: Interact2 TestTASKThe Online Quiz on Module 2 to 4 (Interact 2 test) is scheduled within Interact 2 to be takenany time between 4th and 7th of June 2020.Online Quiz will become available on the MGT310 Interact 2 site at 0:01 am on the 4th June 2020 and closes at 11:59 pm on the 7th June 2020.You are only given one (1) attempt to complete the Online Quiz once you have entered into the quiz (test) site.The Online Quiz will have 15 Multiple Choice questions and 3 short answered questions which need to be answered in 60 minutes. The short answer questions will be written in a scenario base style in which you will need to select the correct response.The Online Quiz can be done any day between the 4th June and the 7th June 2020 but will need to be completed within 60 minutes immediately after you have begun the quiz.Further information on the Online Quiz on Module 2 to 4 will be posted on the Interact 2 site.RATIONALEThis assessment task will assess the following learning outcome/s:•be able to analyse and critically appraise an organisation's operations.•be able to determine and apply appropriate tools and techniques in a variety of operations situations.•be able to formulate and evaluate alternative approaches in operations management.•be able to respond to changes in the business environment by deploying the appropriate operations strategy.This assessment task is based on all topics covered in Module 2 to Module 4 and involves the application of theoretical concepts and both quantitative and qualitative techniques.MARKING CRITERIA AND STANDARDSMarks will be awarded as indicated in the quiz for each correct answer. Online Quiz on Module2 to 4 (Interact 2 test) results will be released in 'MyGrades' folder in Interact 2 after 7th June 2020.REQUIREMENTSUpon commencing the Online Quiz on Module 2 to 4 (Interact 2 test) this assumes that you will comply with the Academic integrity requirements of this subject as specified in this subject outline in which your answers have not been obtained through cheating, or collusion.Assessment InformationAcademic integrityAcademic integrity means acting with honesty, fairness and responsibility, and involves observing and maintaining ethical standards in all aspects of academic work. This subject assumes that you understand what constitutes plagiarism, cheating and collusion. If you are a new student we expect you to complete the modules called Academic Integrity at CSU (http://student.csu.edu.au/library/integrity/academic-integrity-course).Charles Sturt University treats plagiarism seriously. We may use Turnitin to check your submitted work for plagiarism. You can use Turnitin to check for plagiarism(http://student.csu.edu.au/library/integrity/referencing-at-csu/checking) in your assessments before submission.ReferencingReferencing is an important component of academic work. All assessment tasks should be appropriately referenced. The specific details of the referencing requirements are included in each assessment task description. Get referencing style guides and help(http://student.csu.edu.au/library/integrity/referencing-at-csu) to use for your assessments.How to submit your assessment itemsONLINE SUBMISSION PROCESSAssessment tasks that are not completed through the Subject site need to be submitted electronically via Turnitin site by the due date. You will be allowed to add yourself to the Turnitin class once the class is set up by your Lecturer.Unless advised otherwise, all Turnitin submissions are due by midnight (AEST) of the date specified. Please note that the time and the date of your Turnitin submission will be used to determine your official submission time.All textual elements within an assessment must be submitted in a format that is readable by Turnitin. Specific exceptions, where an assessment requires the insertion of image based evidence of workings will be outlined in the context of the assessment. Students that deliberately attempt to insert content of assessments in a format that is not readable by Turnitin may be subject to Academic misconduct investigations.Additional Submission Information:It is recommended that your name, student ID and page number are included in the header or footer of every page of any assignment. You are also required to rename your assignment file before you submit via Turnitin as per below protocol:SUBJECT CODE, SI, SURNAME, STUDENT ID, ASSESSMENT NUMBER, SESSION.Example – MGT100 SI PATEL 11554466 A3 201730.docPOSTAL SUBMISSION PROCESSUnder normal circumstances postal submissions will not be accepted for any of the assessments required.HAND DELIVERED SUBMISSION PROCESSUnder normal circumstances hand delivered submissions will not be accepted for any of the assessments required.ALTERNATIVE SUBMISSION PROCESSPlease see Online Submission above.ExtensionsIt is best to complete assessment items by the due date. However, when something unavoidable comes up an extension may be possible. The following principles are used when processing extensions1.For in-session assessment items, an extension request for up to three (3) calendar days canbe made by emailing your subject coordinator directly before the due date. In your email please state the reason why you need more time as well as what precisely you are requesting. Supporting documentation is not required. If an extension is requested in the above format with a valid reason and your request does not disadvantage other students, the extension will be approved.2.For in-session assessment items, extension requests of more than three (3) calendar daysmust be made via the special consideration form: https://apps.csu.edu.au/specialcons/. (https://apps.csu.edu.au/specialcons/)The request must be made before the due date and must include supporting documentation. Acceptable reasons are given in the SpecialConsideration Policy. Each request will be considered on a case by case basis. The request may not be granted. The maximum extension possible will be seven (7) calendar days.3.If you receive an extension, then you should expect the assessment item and its feedback tobe returned later. If you submit later than the extended due date you will receive late penalties as per guidelines below.4.Unless your extension permits otherwise, submissions received 10 days after the originaldue date will receive zero.5.For end of session exams, you can request a supplementary exam viahttps://apps.csu.edu.au/specialcons/. (https://apps.csu.edu.au/specialcons/)This request must be made within 3 working days of the date of exam and must include supporting documentation. Acceptable reasons are given in the Special Consideration Policy. For medical issues, a CSU medical certificate is required. If the supplementary exam (SX) is awarded then your exam is moved to the next examination period. In order to preserve exam integrity and manage the logistics of exams, the timing of a supplementary exam is heavily restricted.6.Computer problems (such as the speed of your computer and the time it may take you toupload assignments onto Turnitin) and normal work-related pressures and family commitments do not constitute sufficient reasons for the granting of extensions.7.Extensions cannot be granted for online tests, as these have to be done within a specific time frame.How to apply for special considerationAcademic regulations provide for special consideration to be given if you suffer misadventure or extenuating circumstances during the session (including the examination period) which prevents you from meeting acceptable standards or deadlines. Find the form on the Student Portal Special Consideration, Misadventure, Advice and Appeals (http://student.csu.edu.au/ study/academic-advice) page.Penalties for late submissionThe penalty for late submission of an assessment task (without obtaining the Subject Coordinator's approval for an extension) will be:10% deduction per day, including weekends, of the maximum marks allocated for the assessment task, i.e. 1 day late 10% deduction, or 2 days late 20% deduction.An example of the calculation would be:Maximum marks allocated = 20Penalty for one day late = 2 marks (so, a score of 18/20 becomes 16/20 and a score of 12/20 becomes 10/20).If an assignment is due on a Friday but is not submitted until the following Tuesday, then the penalty will be four days (40% deduction or 8 marks in the example above).Submissions more than 10 days late will be acknowledged as received but will not be marked.ResubmissionUnder normal circumstances resubmission of assessment items will not be accepted for any of the assessments required in this subject.Feedback processesYou will receive feedback in several forms throughout the semester.You will receive a mark for each assessment except where the assessment has a satisfactory/ unsatisfactory grade type. The mark of the assessment will indicate the grade for that assessment.Feedback on your assignment can be viewed on Turnitin after the assignment results are released. The following are some of the forms of feedback that I may use.Voice commentsIn text commentsMarking rubricsEnd of text commentsYou may also approach me in class for further clarification or feedback on the assignment.Assessment returnIf your assignment was submitted on time, you should normally expect your marked assignment to be despatched/ returned to you within 15 business days of the due date. If an assignment is submitted on time but not returned by the return date, you should make enquiries in the first instance to the Subject Lecturer. If the subject lecturer is not available, please contact your teaching team using the contact details and consultation procedures provided on your Interact2 subject site.Student Feedback & Learning AnalyticsEvaluation of subjectsCharles Sturt University values constructive feedback and relies on high response rates to Subject Experience Surveys (SES) to enhance teaching. Responses are fed back anonymously to Subject Coordinators and Heads of Schools to form the basis for subject enhancement and recognition of excellence in teaching. Schools report on their evaluation data; highlighting good practice and documenting how problems have been addressed. You can view a summary of survey results via the Student Portal SES Results (https://student.csu.edu.au/study/subjectexperience-survey-results) page.We strongly encourage you to complete your online Subject Experience Surveys. You will be provided with links to your surveys via email when they open three [3] weeks before the end ofsession.Changes and actions based on student feedbackWe always take feedback from students in previous cohorts of the subject and make appropriate changes to the current version of subject.In this subject however no changes were deemed necessaryLearning analyticsLearning Analytics refers to the collection and analysis of student data for the purpose of improving learning and teaching. It enables the University to personalise the support we provide our students. All Learning Analytics activities will take place in accordance with the Charles Sturt University Learning Analytics Code of Practice. For more information, please visit the University's Learning Analytics (http://www.csu.edu.au/division/student-learning/home/ analytics-and-evaluations/learning-analytics) website.Data about your activity in the Interact2 site and other learning technologies for this subject will be recorded and can be reviewed by teaching staff to inform their communication, support and teaching practices. In addition attendance in class will also be monitoredBased on past analytics, no changes were made to the subjectServices & SupportYour Student Portal (http://student.csu.edu.au/) tells you can how you can seek services and support. These include study, admin, residential, library, careers, financial, and personal support.Develop your study skillsDevelop your study skills (https://student.csu.edu.au/study/skills) with our free study services. We have services online, on campus and near you. These services can help you develop your English language, literacy, and numeracy.Library ServicesCSU Library (https://student.csu.edu.au/library) provides access to the eBooks, journal articles, books, and multimedia resources needed for your studies and assessments. Get the most out of these resources by contacting Library staff either online or in person, or make use of the many Library Resource Guides, videos and online workshops available.Policies & RegulationsThis subject outline should be read in conjunction with all academic policies and regulations.Please refer to the collated list of policies and regulations relevant to studying your subject(s) (http://student.csu.edu.au/administration/policies-regulations-subjects) which includes links to Charles Sturt University's Policy Library (http://www.csu.edu.au/about/policy) - the sole authoritative source of official academic and administrative policies, procedures, guidelines, rules and regulations of the University.Subject Outline as a reference documentThis Subject Outline is an accurate and historical record of the curriculum and scope of your subject. Charles Sturt University's Subject Outlines Policy (https://policy.csu.edu.au/ view.current.php?id=00267) requires that you retain a copy of the Subject Outline for future use such as for accreditation purposes.