FIT3174 assignment
Microsoft Word - FIT3174 S1 2020 Assignment 2 Page 1 of 3 FIT3174 IT STRATEGY AND GOVERNANCE Semester 1, 2020 Assignment 2: Evaluating IT Systems Failure: A Case Study Value: This assignment is worth 10% of your final assessment in the unit. Type of Assignment: Individual Submission Date: Friday, Week 11 (5th June 2020), 11:55 pm Submission of the Assignments: You are required to submit your assignment to Moodle/Turnitin. The file names should contain Unit Code, assignment number and your student ID number, similar to the following example: FIT3174A2_StudentID.docx OR FIT3174A2_StudentID.pdf Learning outcomes: Demonstrate the understanding of IT governance, and how IT projects can be successfully completed with appropriate attention to IT critical success factors, implementation issues and IT governance. Discuss the applications of the well-known IT governance frameworks commonly used in organisations, such as ITIL/COBIT. Broad Assignment Aims Students are presented with a case study to: (a) critically review the need for the organisation to implement an IT governance framework, (b) critically evaluate the implementation experience of these organisations by drawing on the theoretical constructs involved in IT governance frameworks like COBIT, (c) how its chosen IT governance framework affects that strategy. Students are required to derive the strategic motivations, barriers, impact, and lessons of the case organisation in implementing IT governance frameworks like COBIT, relating them to the IT governance scholarly literature. Report Outline: A recommended report outline is as follows: Title page (with assignment title, student name, ID, unit code, tutors name) Table of contents Executive summary or Abstract Introduction section, e.g. purpose, scope Body (responses to the assignment tasks) o a critical review of the case study o evaluate the applications of IT governance frameworks Conclusion One single aggregated reference list at the end of the document. Page 2 of 3 Writing style: Use an IT/business report genre (https://www.monash.edu/rlo/quick-study- guides/features-of-reports). Font - Times New Roman font, size 12, and single space. Paging - each page (except the title page, table of contents) must be numbered. Write in a neutral voice. Writing clear sentences and paragraphing, for examples: o Writing clear paragraphs: https://www.monash.edu/rlo/research-writing- assignments/writing/clear-communication/writing-clear-paragraphs o IT report: approaching the task: https://www.monash.edu/rlo/assignment- samples/information-technology/approaching-the-task o Writing style attributes: https://www.monash.edu/it/current- students/resources-and-support/style-guide References: Students are encouraged to search for relevant extra readings and draw on suitable literature from academic publications as well as practitioner outlets. All sources of information must be fully and appropriately acknowledged using in-text citation and reference list. The reference section should use the American Psychological Association (APA) style of referencing (https://guides.lib.monash.edu/citing-referencing/apa). Late Submissions: Late submissions will be penalised as stated in the unit guide. Other Questions: Please contact your tutor or lecturer should you require further clarifications. Assignment Assessment Criteria: Your submission will be evaluated in terms of the following criteria: Depth of analysis Completeness and correctness of arguments Richness of arguments Clarity of expression Use of appropriate references to support arguments Specific Instructions Students are provided with an initial resource for the assessment which is available in Moodle, under Assessments→Assignment 2: Instructions, Resources and Submission. Read the following article: “The Largest Admitted IT Project Failure in the Southern Hemisphere: A Teaching Case” by Rebekah Eden and Darshana Sedera. Students also are encouraged to read related academic and practitioner material on the case study. Drawing on the reading of the article and based on the understanding developed through this unit (FIT3174), prepare a report addressing the assignment tasks. Page 3 of 3 You are required to seek additional material from a variety of sources. You must specify any sources used in the submission using appropriate referencing styles. You are required to find information beyond the resources provided below. However, you are not required to contact the organisation for information. You may make reasonable assumptions and state them in the report. Task 1 (34 marks) Discuss how IT projects can be successfully completed with appropriate attention to IT critical success factors, implementation issues, and IT governance. List and discuss at least three implementation issues that can be observed in the Queensland Health’s payroll system failure. (12 marks) Discuss how this project can be a successful one with appropriate attention to IT critical success factors. Include at least three critical success factors. You must justify your answers using evidence from the case study or web resources. (12 marks) Discuss the need for ‘Good Governance’ in this project. (10 marks) Suggested length: 2-3 pages Task 2 (36 marks) Provide an overview of how Queensland Health payroll system project failure could have been minimised (or avoided) using the COBIT (Control Objectives for Information and Related Technologies) five principles and enablers. Your responses should include at least two principles and two enablers. Your discussion should demonstrate clear links between principles and enablers. Suggested length: 2-3 pages Task 3 (20 marks) Search for another well-known IT governance framework that is commonly used in organisations and discuss the advantages of the framework, e.g. to overcome issues, challenges, areas, etc., that are not addressed by COBIT. Explain with examples to justify the applications of the framework in Queensland Health’s payroll project. Suggested length: 1-2 pages References (5 marks) Include at least five references and cite them in the body of your assignment report and add full references in the bibliography (use APA6 style). Overall presentation (5 marks) (The End) Microsoft PowerPoint - Assignment 2 Guide Task 1 – What are the storylines from your actions? (34 marks, in 2-3 pages) • Problem Analysis : Introduce the case, then list & discuss at least 3 implementation issues in the case’s payroll system failure (12 marks) • Solution Dev Direction: Discuss how the case’s project could be successful had they identified & manage the IT critical success factors to prevail & sustain (12 marks) • Solution dev principles: Link your discussions to justify that compliance to good governance could have prevented the project failure (10 marks) Task 2 - What are the storylines from your actions? (36 marks, in 2-3 pages) • COBIT5 Solution Breadth: Summarise, as a big picture solution description, how the case’ project could avoid the 3 identified issues by using COBIT5 principles & enablers • COBIT5 Solution Depth: Detail how this solution works by explaining how some or all of COBIT5 principles and enablers would prevented the issues and create and sustain the prevalence of the IT critical success factors you identified. Task 3 - What are the storylines from your actions? (20 marks in 1-2 pages) • Identify another IT governance standard as another solution alternative, and summarise its equivalents of COBIT5 principles and enablers, and any other new functionality or features you have discovered. • Elaborate, with examples, how you would think this second IT Governance standard could be applied in the case’s environment. Case Introduction Problem Analysis & Statement Case’s Issues Solution Scope Consolidated Problem Statement Solution 1 Solution Scope Solution Explanation Solution 2 Solution Scope Solution Applications in Case’s Environment What you did & produce contents How you write (organise your contents) Example of Overall Writing Structure & Logic Flow Design Executive Summary –A very short Summary of body’s findings & conclusion statement Introduction Purpose of this report Scope of discussion contents, to fulfil purpose Case Introduction (Short Summary) Problem Analysis & Statement Case’s Issues Solution Scope Consolidated Problem Statement COBIT5 Solution COBIT5 Scope COBIT5 Application Explanation XXX Solution XXX Scope XXX Application examples in Case’s Environment Conclusion Summary of body’s findings Closing Conclusion Statement Reference List The Largest Admitted IT Project Failure in the Southern Hemisphere: A Teaching Case Thirty Fifth International Conference on Information Systems, Auckland 2014 1 The Largest Admitted IT Project Failure in the Southern Hemisphere: A Teaching Case Teaching Case Rebekah Eden Information Systems School, Queensland University of Technology 2 George Street, Brisbane, QLD, Australia, 4000
[email protected] Darshana Sedera Information Systems School, Queensland University of Technology 2 George Street, Brisbane, QLD, Australia, 4000
[email protected] Abstract The Queensland Health implementation project failure is the largest IS failure in the southern hemisphere to date, costing $1.25 billion AUD. This case highlights the importance of systematically analysing project failure. It examines the case organization details, royal commission report, auditor general report and 118 witness statements pertaining to the Queensland Health implementation project. The objective of this teaching case is (1) to illustrate the factors that contributed to Queensland Health’s disastrous implementation project and (2) to understand the broader applications of this project failure on state and national legislations as well as industry sectors. The case narrative and teaching notes are appropriate for both undergraduate and postgraduate students studying IS and project management subjects. Keywords: Teaching case, success and failure, failure case, case study, health IS The Background There is a wealth of literature on the implementation of large IS implementation projects (Eden et al. 2012). Such studies focus on critical success factors (Francoise et al. 2009), project management issues (Bernroider 2008), and in general, the antecedents of successful IS implementations (Tsai et al. 2011). Cases of IT failure are not uncommon in practice. For example, Bridgestone, the world’s largest tire company (Bridgestone 2014) experienced system failures upon going live with an Enterprise Resource Planning (ERP) system, which disrupted key business processes, ultimately resulting in a purported $200 million USD in lost revenue (Krigsman 2013). Additionally, Marin County in California experienced total implementation failure, which resulted in abandoning the implementation project. This project is said to have cost approximately $30 million USD (Krigsman 2010). Consequently, large IS implementation failure is estimated to cost three trillion dollars per year (Krigsman 2012). Panorama Consulting (2013) reports that 53% of ERP systems implementation projects exceed their budgets, and 61% exceed their allotted timelines. The objective of this teaching case is to demonstrate project governance and policy issues pertaining to Information Systems (IS) implementation projects. The teaching case observes the