Personal Reflection Report In continuum of Part A, students are required to compile a personal reflection report. The report should incorporate the feedback from cohort on Part A presentation, and...

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Personal Reflection Report In continuum of Part A, students are required to compile a personal reflection report. The report should incorporate the feedback from cohort on Part A presentation, and personal learning journey through this subject. The BPI Reflection report should cover: · Brief description of the case study and comments from Part A; · Review and Analysis on the feedback from the cohort; · Individual learning journey through the subject. Can follow “Before, During, After” or “What, So, What, Now What” format; · Other personal thinking and feeling. Feedback on Part A presentation “There was explained several times in class you need to do your own As-Is and To-Be mapping. There is not any relationship between the two flowcharts. Your analysis is too wide. Poor referencing. Please review your assignment for extra feedback.” Feedback from cohort on Part B “Overall speaking was a good presentation, but there was some content from your slides that can be enhanced. You should refer more to the case study provided. The cover of your presentation is not informative. You are not mentioning the team members, no the name of your case study. The introduction and conclusions require much more improvement. Please use the same background for your slides. Most of your slides are poorly referenced. Good manage of time and tone of voice for most of the members while presenting. Next time, You should participate more in the presentation.” Microsoft Word - WEBIST_2014_50_CR.docx See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/288117928 Business process improvement methodology based on business process modelling: Case study from healthcare sector Article · January 2014 CITATIONS 0 READS 338 1 author: Faisal Aburub Petra University 13 PUBLICATIONS   97 CITATIONS    SEE PROFILE All content following this page was uploaded by Faisal Aburub on 29 June 2017. The user has requested enhancement of the downloaded file. https://www.researchgate.net/publication/288117928_Business_process_improvement_methodology_based_on_business_process_modelling_Case_study_from_healthcare_sector?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_2&_esc=publicationCoverPdf https://www.researchgate.net/publication/288117928_Business_process_improvement_methodology_based_on_business_process_modelling_Case_study_from_healthcare_sector?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_3&_esc=publicationCoverPdf https://www.researchgate.net/?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_1&_esc=publicationCoverPdf https://www.researchgate.net/profile/Faisal_Aburub?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_4&_esc=publicationCoverPdf https://www.researchgate.net/profile/Faisal_Aburub?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_5&_esc=publicationCoverPdf https://www.researchgate.net/institution/Petra_University?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_6&_esc=publicationCoverPdf https://www.researchgate.net/profile/Faisal_Aburub?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_7&_esc=publicationCoverPdf https://www.researchgate.net/profile/Faisal_Aburub?enrichId=rgreq-1793e27746950b2916de1adecebef89a-XXX&enrichSource=Y292ZXJQYWdlOzI4ODExNzkyODtBUzo1MTA2MTQzNDQ2NTg5NDRAMTQ5ODc1MTM1NDQxMA%3D%3D&el=1_x_10&_esc=publicationCoverPdf Business Process Improvement Methodology Based on Business Process Modelling Case Study from Healthcare Sector Faisal Aburub Faculty of Administrative and Financial Sciences, MIS Department, University of Petra, Amman, Jordan [email protected] Keywords: Business Process, Business Process Improvement, Process Modelling. Abstract: Business process can be considered as one of the key pillars of successful e-business. One of the most important objectives of e-business is to support an organization by automating its business processes using information systems. It is important to make sure that the anticipated information systems is economically feasible and support business process of such organization effectively and sufficiently otherwise, the information systems will fail. One reason of information systems and e-business fail is because there are deficiencies in business processes of an organization. Therefore, a new methodology has been developed for business process improvement based on business process modelling particularly, Role Activity Diagramming (RAD). The methodology has been validated and tested using cancer registration process in Jordan as a case study. The key features of the methodology are that it is grounded in process modelling and brings together functional, non-functional and structural process analyses. Further research work is being undertaken to replicate this study on other application domains and thus generalize the adopted approach. 1 INTRODUCTION According to Chaffey (2011), e-business is a wider concept that embraces all aspects of the use of information technology in business. It includes not only buying and selling, but also servicing customers and collaborating with business partners, and often also involves integration across business processes and communication within the organization. Therefore, business process can be considered as one of the key pillars of successful e- business. One of the most objectives of e-business is to support an organization by automating its business processes using information systems. Unfortunately, developing information systems is sometimes difficult and expensive process as it needs to go through system development life cycle. So, it is important to make sure that the anticipated information systems is economically feasible and support business process of such organization effectively and sufficiently otherwise, the information systems will fail. One reason of information systems and e- business fails is because of there are deficiencies in business processes of an organization. Therefore, business process precedes information systems. This paper aims to develop a methodology for business process improvement based on business process modelling. The methodology will be validated and tested using cancer registration process in Jordan as a case study. Process modelling can be used to provide a comprehensive understanding of business activities and functions and thence a base for detailed process analysis. Business process improvement, on the other hand, refers to a family of approaches which aim to help an organization to adjust its processes to fit a dynamic or complex business environment, particularly so as to take advantage of rapid advance in information technology. In particular, business process improvement methods exist in order to identify deficiencies and problems that occur frequently and prevent organizations from achieving their goals. Although many methodologies have been developed to improve business processes, most of them do not make significant use of process modelling to guide the evaluation and improvement of business processes. For example, (Sun and Liu, 2010), (Pyona et al., 2011), (Milan et al., 2013), (Reza and Srinivasan, 2013), (Botha et al., 2012) and (Damija et al., 2008) have developed methodologies to improve business processes without significant role for business process modelling. (Jose, 2012) 310 suggested a multi-model methodology that implements a smooth and continuous process improvement, depending on the organization's business goals and allowing users to establish their improvement implementation pace. (Borger, 2012) proposed six criteria which can help to recognize practical and reliable tool-supported business process description and modeling systems. These criteria had been proposed based on the investigation three approaches describing models of business processes: the OMG standard BPMN in its recent version 2.0, the workflow patterns of the Workflow Pattern Initiative and their reference implementation YAWL. (Mast et al., 2011) proposed a methodology for Process Improvement in Healthcare. This methodology based on the connexion between standard models from operation management and axiological model which breaks down general performance goals into process metrics. Business process re-engineering was introduced originally by (Hammer, 1990) and (Davenport and Short, 1990). (Nicola et al., 2012) proposed the synergic use of Business Process Abstract Language, a BP modeling framework to represent BP schemas, and Object Process Actor modeling Language, an ontological framework to capture the semantics of a business scenario. (Michele, 2010) identified new reengineering methodology called HY-CHANGE which is conceived as a logical and technical support to the decision maker. It results in a number of recursive phases, where the rational and synchronous use of several tools and techniques, borrowed from business process re-engineering (BPR) and continuous quality improvement (CQI) principles, is structured into a unique approach. The current research uses process modelling techniques in a systematic and generalisable manner to gain deeper understanding of processes in a particular complex case. By analysis and further probing of the process models, it then seeks to develop a practical methodology for business improvement which will be applicable not only in the case in question but also more broadly. The methodology combines a number of approaches. The approaches include linking business objectives to finer grain activities (or tasks) in Role Activity Diagram (RAD) models (Ould, 2005) and systematic questioning of elements of the model to test validity and performance in terms of the overall goal of business process improvement. Furthermore, the concept of Non-Functional Requirements (NFRs) is applied to the analysis of the RAD business process models. This is an adaptation of a method developed in software engineering for linking NFRs to conceptual models. Translated into the domain of business process modelling, NFRs are equated with the general or overall quality attributes of a business process. These, though essential aspects of any effective process, are not well captured in a functionally oriented process model. Section 2 provides a brief overview on business process improvement methodologies. Section 3 presents business process modeling. This is followed by proposed business process improvement methodology in section 4. Improving the JCR process is presented in section 5. Conclusion and future work are presented in section 6. 2 PROCESS MODELLING This research uses the process modeling language RAD (Role Activity Diagramming) as one of its main techniques. Role Activity Diagrams (RADs) are diagrammatic notations to represent and model coordinated behaviour and interactions within a process. The advantage of the RAD modelling language for the present research lies in the relative ease of understanding of the diagrams produced, and the clear identification in the RAD models of the main roles (responsibilities), activities, decision points, and relationships in a business process. Also, the role, as represented in RAD is similar to the idea of a module, since it allows a grouping of primitive activities to be assigned to a particular person or agent. RADs express the modularity of work through roles and synchronisation between roles. The ability to express this modularity and responsibility make RADs a useful vehicle for performing assessments of a business process, since the structure of the work is clearly laid out. 3 CANCER REGISTRATION IN JORDAN Cancer registration in Jordan is managed by the Jordan Cancer Registry (JCR) established in 1996 as a population-based registry as a unit of the Ministry of Health. Malignant and some benign cases have been recorded by JCR for people living in Jordan since January 1996. JCR has been used in this research as a case study in which to investigate practically the use of business process modelling as an approach to improve understanding of processes and subsequently to achieve business process Business�Process�Improvement�Methodology�Based�on�Business�Process�Modelling�-�Case�Study�from�Healthcare�Sector 311 improvement through redesign. 4 THE METHODOLOGY FOR IMPROVING BUSINESS PROCESSES According to (Bendell, 2005), “business process improvement is fundamental to business development, quality improvement and the management of change”. Business process improvement method is a structured approach to the analysis and continual improvement of the fundamental activities of
Answered Same DayMay 01, 2021

Answer To: Personal Reflection Report In continuum of Part A, students are required to compile a personal...

Jose answered on May 03 2021
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The University of Queensland
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Management
Management
Personal Reflection Report
Individual
Lecturer:
Student Submitting:
Due Date: 03/05/2020
Description of Case Study and
Analysis of the Comments from Part A
While analysing the case study we can understand that most of the business organization considered business process modelling as an important element that helps for improving the e-commerce operations activities. The major reason for the failure of an e-commerce system is related to the ineffective business process modelling process and activities. The case study mainly analyses the business process modelling approach implemented in the Cancer Registration in Jordan which is managed by the Jordan Cancer Registry. For attaining the business goals and objectives we have to give more importance to business process methodologies and tools. The case study also provides insights into the steps that we have to use implementing business process methodology in the organization.
Phase I: Understand the Current Process
For improving the business process, the researchers and managers have to understand the current process. For understanding the current process, they can different primary and secondary methods. By collecting information from the employees and through observation we can understand that the current process used by the organization. 
Phase II: Model the Current Process
In this phase, we are identifying the different models that help in improving the quality of the business process. While analysing the case study we can understand that Jordan Cancer Registry used RAD tool, means Role Activity Diagramming. Role Activity Diagrams (RADs) are diagrammatic notations to represent and model coordinated behaviour and interactions within a process. RAD helps in identifying the relationships between different activities in the organization.
Phase III: Validate the Current Process Models
In this phase, we are validating the current...
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