please check both tasks and provide quote
Microsoft Word - BSBMGT605 Task 1 V1.0 CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 1 of 9 BSBMGT605 Provide leadership across the organisation Assessment 1 – Part A: Short Answer Questions Instruction You are required to answer all of the following questions. You need to answer all of the written questions correctly. Generally, you are expected to write a response one or two paragraphs long. Please answer the questions using word processing software. Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily. 1. Discuss, in one paragraph, the concept of business ethics. 2. Discuss ethical leadership and its importance in supporting organisational values. 3. Discuss three characteristics of an ethical leader. 4. Discuss four styles of leadership and the impact each of the identified styles on organisational culture. 5. Discuss at least three strategies that can be used to encourage employee participation in decision‐making. 6. Discuss three strategies that a leader can use for building trust and confidence with colleagues. 7. Explain the importance of leadership in ensuring that work health and safety legislation is met. 8. Give five (5) reasons why it is important to follow anti‐discrimination law and provide equal opportunity, giving a short explanation of each. 9. Explain the key phases of a change management process. 10. Explain the organisational change process using Kotter’s 8‐step change model. CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 2 of 9 Assessment 1 ‐ Part B: Project Instruction You are required, in the role of the Operation Manager of Boutique Build Australia, to communicate the company’s mission and objectives through the presentation of the company’s new Strategic Plan to the Senior Management team, as well as consult with staff on the Plan and allocation of operational activities associated with the plan. Following the meeting you are required to report on decisions made at the meeting and following the meeting, as well as investigate a workplace issue. Assessment Resources • Strategic and Operational Plan. • Fatigue Management Report Template Assessment criteria Students must complete all of the activities listed and submit: • PowerPoint presentation • Email to staff • Fatigue management report • Updated Code of Ethics • Memo to all staff on fatigue management and the code of ethics Carefully read the following scenario. Boutique Build Australia was established in 2013. It is a boutique building company based in Sydney that specialises in the design and build of high‐quality designer homes for the Sydney metropolitan and surrounding areas. A Strategic Plan has been developed for the company by an external consultant with input from the CEO and senior management. The rationale for the Strategic Plan is to set the direction for the company over the next three years, establish strategic priorities and to describe how these will be achieved and the measures (operational priorities) to achieve them. A first important stage of implementing the Strategic Plan is to meet with the Senior Management team to plan the operational activities to be implemented to achieve the organisation’s objectives. The preliminary meeting will focus on the objectives for the upcoming year being the expansion of the company into Brisbane and the Sunshine Coast markets as described in the Strategic Plan and to discuss and allocate roles and responsibilities in relation to the expansion. The Senior Managers who will attend the meeting will be: • Operations Manager (You) – You have been with the company since its inception. You were a former builder and therefore have an excellent understanding of the industry. Your main role is to manage the day to day activities for the business, including setting and reviewing budgets and overseeing procurement. • Marketing Manager (Jane Smith) ‐ Jane has recently joined the company. She is responsible for all aspects of marketing, including marketing planning and marketing implementation. Jane’s strengths are in digital marketing. • Human Resources Manager (Deborah Terns) ‐ Deborah has been with the company for 2 years. She has worked in human resources for 10 years and her previous position was also with a construction company and she therefore has an excellent knowledge of the industry. CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 3 of 9 • Customer Service Manager (Amar Singh) ‐ Amar has recently joined the company to manage the increasing number of sales staff. Amar previously worked with a construction company who expanded into other states and therefore has strengths in understanding how this process works. Complete the following activities: 1. Prepare for the meeting with the Senior Management team (your assessor) to discuss the new Strategic Plan and the company’s mission and objectives, as well as provide an opportunity for input and make decisions on operational priorities and activities for the upcoming year. This will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements, so you should ensure that you research techniques to encourage innovation and ideas for use in the meeting. In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan and operational priorities and prepare for a presentation about the new Strategic Plan as part of the meeting. Your presentation should address: • Meeting aims (scenario information and instructions provided to you). • The purpose of the Strategic Plan. • An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan. • Ensure you build staff commitment by explaining vision and values as a shared vision, which all staff can contribute to. • A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to construction. • A discussion of the company’s strategic objectives operational priorities. • An outline of key risks identified with regard to the Strategic Plan and at least three examples of how the company intends to manage identified risks. • A discussion of operational priorities for the year ahead and activities required. • Assigning of roles and responsibilities, as well as competencies based on the job role. Review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion. For example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre. Identify at least three specific activities, as well as allocation of responsibilities according to the information about staff roles and competencies in the scenario information. This will need to be discussed and confirmed with staff at the meeting. • Outline of all of the resources that will be in place for the expansion as set out in the Strategic Plan. • An outline of the expectations of the company with regard to ensuring that the objectives values and standards of the company are adopted in every day interactions with customers, suppliers and other staff. You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour. 2. Deliver your presentation to the Senior Management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 4 of 9 to answer questions and discuss ideas. Use the PowerPoint presentation you developed to deliver your presentation. At the end of the presentation, CEO (your assessor) will provide the following additional information: • The company has received several enquiries about environmentally friendly homes over the last few months. The introduction of this product is scheduled for 2020 but given the demand, can it be brought forward to 2019. • Explain that you have noticed that many of your competitors have a YouTube video on their web sites which gives a virtual tour of a home. Quotes to produce the video have been received for around $20,000. You will be required to discuss these ideas, as this feedback will be used to update the Strategic Plan. 3. Prepare an email that would be sent to staff (your assessor). The email text should review the ideas discussed at the meeting, and how these will inform the Strategic Plan where relevant. Your email should clearly show that all ideas have been considered in decision‐making and indicate whether they will be implemented or not. Your rationale for implementing or otherwise should clearly show how decisions have been made based on the risk factors identified in the Strategic Plan. Carefully read the following: Assume that it is six months later and the expansion into Brisbane and the Sunshine Coast has proved to be highly successful. However, issues are arising with workplace fatigue and business travel. At a staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends. Staff are complaining of stress and fatigue. The long hours are as a result of the numerous projects that the company currently has. Many staff are also travelling extensively because of the interstate expansion. The company’s safe working guidelines are as follow: No one should work more than 8 hours in a day. There should be at least 10 hours’ continuous break per 24‐hour period. A lunch break of at least 30 minutes should be taken during the working day. Individuals should be aware of the hours worked and ensure they are aware of the risks. Staff time sheets for September show the following: Human Resources Manager: shows 180 hours worked over a 4‐week period (M to F). Break of at least 30 minutes taken each day. Marketing Manager: shows 190 hours worked over a 4‐week period. Shows no lunch breaks taken. Customer Service Manager: 152 hours plus lunch breaks of 30 minutes taken. Also it has come to your attention recently that several staff members who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role have been accruing frequent flyer points from business travel and using these points for their own personal travel. CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 5 of 9 4. Your CEO has asked you to investigate these issues. Develop a Fatigue Management report (at least a page long) for the staff that includes: An analysis of the data to show that staff have not been meeting the safe working guidelines. Health and safety implications of fatigue including: o Problems associated with fatigue o Signs of fatigue o Risks associated with fatigue and procedures for managing the risk of fatigue. Proposed strategies for managing fatigue Use Fatigue Management Report Template 5. Review the company’s code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points. Write an updated version of the company’s Code of Ethics based on your investigation. 6. Prepare a memo to all staff on fatigue management and the company’s code of ethics. Your memo should make a recommendation on fatigue management and whether the practice of accumulating frequent flyer points for personal use should be allowed. CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 6 of 9 Observation Checklist (Presentation) Date of Observation Name of Learner Signature Assessor ONLY YES NO Speaking clearly and concisely Using non‐verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding Briefly describe the Learner’s overall performance. If any of the items above are marked as NO, explain why here. CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 7 of 9 Assessment Task 1 Marking Checklist (Assessor Only) Student ID Student Name Did the student: Completed successfully Comments Yes No PART A Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 PART B Clearly and correctly communicate the organisation’s vision, values and strategic priorities as set out in the Strategic Plan? By developing and providing a presentation to staff that communicated these points CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 8 of 9 Clearly communicate the relationship between the objectives, values and standards of the company and expectations of staff through their presentation to staff? By developing and providing a presentation to staff that communicated these points Use clear and simple language in the presentation, as well as during presentation, to facilitate staff understanding? Clearly articulate operational priorities and activities and the roles and responsibilities of all staff to ensure that staff understand, and can achieve, responsibilities? By developing and providing a presentation to staff that communicated these points Demonstrate the ability to ensure that staff are consulted with, and can participate in, decision making? Through presenting information about the Strategic Plan and providing the opportunity for staff to provide innovative ideas and feedback and to agree on roles and responsibilities. Allocate roles and responsibilities appropriately according to staff competencies and the operational plan? Build the commitment of the team? By emphasising the organisation’s vision as a shared vision to which all staff can contribute. Include suitable visual images within their PowerPoint presentation to facilitate understanding by all staff? Build trust, confidence and respect through using effective interpersonal skills including: Clear and confident presentation You understood all that the student said. Encouraging questions from staff By asking attendees their opinion. Active listening to confirm information and ideas? By paraphrasing information or feedback provided to confirm understanding CCMT‐BSBMGT605 Task 1‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 9 of 9 Show flexibility and adaptability by demonstrating willingness to embrace ideas raised by the team? As demonstrated through a positive response to, and discussion of, ideas In the d email, report on ideas put forward by staff and external customers as summarised in the meeting feedback, and how decisions that have been made according to feedback provided? In the email, report on how decision‐making has been informed by risk management strategies? Demonstrate the ability to investigate a workplace issue promptly and communicate findings to staff including: Analyse data to identify whether safe working guidelines are being followed Research and reporting on fatigue issues Providing recommendations to address the issue Task 1 Outcome: Satisfactory Not Satisfactory Assessor Declaration By signing this declaration, I confirm that I have observed the learner, whose name is recorded above, has demonstrated the requirements outlined in this task. I further confirm that all of the responses the learner has provided above are true and accurate about their performance of the task. Assessor’s signature Assessor’s name Date signed Microsoft Word - BSBMGT605 Task 2 V1.0 CCMT‐BSBMGT605 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 1 of 4 BSBMGT605 Provide leadership across the organisation Assessment 2 – Project Instruction For this assessment task you are required to support their marketing manager to develop a media release. In addition, students will be required to research a company and job role that interests them and plan work goals for that job role. They will be required to develop a short report on the company and job role that they have identified, as well as work goals for this role. Students are also required to develop a professional development plan for the job role you have identified and researched, as well as participate in, and report on one of the professional development opportunities you identified. Assessment Resources • Professional Development Plan Template • Professional Development Report Assessment criteria Students must complete all of the activities listed and submit: • Guideline for the media release • Email to the Marketing Manager • Work goals and plans report • Professional development plan • Professional development report Carefully read the following scenario. Assume that the company now wants to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations. You are also going to use this project to provide leadership and support to the Marketing Manager, Jane Smith, who will be responsible for writing the media release under your direction. The media release is to be released to the local press in Brisbane and the Sunshine Coast. Complete the following activities: 1. Research some guidelines for developing engaging media releases that will promote a positive image. Prepare some information for Jane from the strategic plan and the presentation you developed in Assessment Task 1. The guidelines for the media release are: • No more than one page (400 words) • Should include a date, as well as contact details for future – you as the Director and CEO • Needs to be engaging and convey a positive image of the organisation CCMT‐BSBMGT605 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 2 of 4 2. Jane has sent you her media release for review. It has been worked on by her and her new marketing interns David and Bella. Compose an email to the marketing manager and her new team of interns congratulating them on a job well done. Make sure your email sets the tone that you have trust and confidence in their abilities and that demonstrates support for their team and an open‐door policy. 3. Choose a company that you would be interested in working for, as well as a job role within that company. The role you choose should be at a managerial level, such as a Marketing Manager or Human Resources Manager. Research and access information relating to the company, including the company’s web site and a position description for the role that you are interested in within the company. Review the company’s web site and the position description for the role you have chosen. For the position that you have identified, consider what your work goals and plans for 12 months would be if you were in that position. Note down at least five work goals for the job role. Your goals must be SMART goals and must address both personal work goals, as well as overall work goals for the roles based on the position requirements. Develop a short report about the business you have identified and the work goals you have identified that includes: • An overview of the business that you have chosen, including the purpose of the business and where it is located. • An overview of the company’s goals and objectives as identified from the web site/position descriptions. • An overview of the position description for the job role you are interested in. Explain why you are interested in the job role and describe the key responsibilities of the job role. • An outline of the five personal work goals that you have identified for the position, including why these goals are relevant to the company’s goals and objectives, as well as to the job role and how these are suitable goals for a 12‐month period. Please note, at least one of these goals must be relevant to your communication skills. Conduct an analysis of the strengths and weaknesses of your own interpersonal skills and set a goal that will improve this area. 4. Develop a professional development plan for the next 12 months. Research and review at least four professional development opportunities that would be relevant to the role that you have chosen and that relate to the work goals you have identified in activity one. Use the Professional Development Plan Template to guide you with your response to this activity. Assume that the organisation allocates a budget of $1,500 per year per staff member for professional development, so your decisions on professional development opportunities should be based on this. Also identify at least three free professional development opportunities that can be completed easily on your own or with some of your class members, for example, participating in webinars or engaging on Linked In forums, watching TED Talks together or some other suitable activities. You will be required to participate in these opportunities and provide a report on it. Complete the professional development plan with the details of at least four professional development/networking opportunities that could be attended by someone in this job role over the next 12 months. You will be required to include a brief description of each professional development opportunity, costs and location and date/s as applicable. 5. Participate in regular professional development opportunities. Participate in the three professional development opportunities you identified above. Complete all sections of the Professional Development Report Template. Each question in the report should be answered in approximately one paragraph. CCMT‐BSBMGT605 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 3 of 4 Assessment Task 2 Marking Checklist (Assessor Only) Student ID Student Name Did the student: Completed successfully Comments Yes No The development of a media release, and in doing so demonstrate their ability to: clearly and confidently present information and delegate tasks You understood their message and the job requirement encourage questions from the individual Asking them questions and prompting them use active listening to confirm information and ideas Asking questions, feedback and clarifying show flexibility and adaptability to embrace the marketing manager’s ideas through their positive response to suggestions Positive and encouraging tone, enthusiastic about their ideas be a positive role model to Jane as a valued member of their team Positive language and communication, consulting and asking questions demonstrating they value input empower Jane to be innovative and take responsibility for developing the media release and to feel assured of their trust and confidence in her. Using encouraging words, warm tone, saying they have trust and confidence in her, they know she is up to the task etc. Send an email to the marketing team congratulating them on great work on the media release? As evidenced by their email fulfilling the requirements Develop work goals for a chosen role? CCMT‐BSBMGT605 Task 2‐V1.0 Bhairav Baba Pty Ltd T/A Canberra College of Management & Technology | ABN: 79 639 129 454 |CRICOS: 03880E | RTO Code: 45648 L2, 15 Barry Drive, Turner, ACT 2612 | E‐mail:
[email protected] | Website: www.ccmtcollege.edu.au | Phone: 02 9188 1733 4 of 4 Identify relevant professional development activities to ensure own continuous improvement in line with the criteria of the activity step? As evidenced in the student’s professional development plan. Plan and document professional development according to budget set? By writing a professional development plan that is limited to $1,500 per year. Participate in, and report on professional development activities that include networks and industry groups regularly? As evidenced in the student’s professional development report. Develop work goals for a chosen role? As evidenced in the student’s professional development plan. Identify relevant professional development activities to ensure own continuous improvement? As evidenced in the student’s professional development plan. Task 2 Outcome: Satisfactory Not Satisfactory Assessor Declaration By signing this declaration, I confirm that I have observed the learner, whose name is recorded above, has demonstrated the requirements outlined in this task. I further confirm that all of the responses the learner has provided above are true and accurate about their performance of the task. Assessor’s signature Assessor’s name Date signed