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Trainer_BSBHRM501 Manage Human Resource Services.pdf BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 32 of 56 6. Assessment Tasks BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 33 of 56 BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 34 of 56 BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 35 of 56 BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 36 of 56 BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 37 of 56 BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 38 of 56 Performance Criteria: 1.1-1.7, 2.2, 2.4, 2.5, 2.6, 2.7, 2.8, 3.1-3.6, 4.1-4.5 Addresses some elements of required skills and knowledge as shown in the Assessment Matrix BSB60215| BSBHRM501 Manage Human Resource Services Trainer’s Guide | V 2.0 | Jun 2018 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Jun 2019 Page 39 of 56 BSB60215 BSB60215 ADVANCED DIPLOMA OF BUSINESS BSBHRM501 Manage Human Resource Services Student Name : Student ID: Assessment Task 1: Identify Human Resource Requirements For this assessment task, you will research and obtain a strategic or an operational plan that outlines actions/implementation and measures. Based on your analysis of the plan, identify human resources requirements where appropriate and make HR recommendations to the management. In your recommendation, you will provide; · A brief synopsis of the plan and its strategic objectives · Human resource requirements · Justification of human resource requirements (e.g. How the new positions will help achieve strategic objectives) · Type and description of positions identified (e.g. employment and/or outsourced) · Required skills, knowledge and experiences · Internal and external consultation process Ensure that you reference/cite all the external sources using an appropriate referencing system. Business Overview/Background *location *services *premises, size of café *trading hours *or any other basic operations you would like to talk about Strategic Environment *features of the menu /advantages of services (focus on healthy, clean ) *targeted segment, who are the target customers HR Needs and Requirements *how many staff working on the same day *head cook – Rosie Jenkins *requirements for waitress and kitchen staff (e.g. work experience required) * training will be delivered to new employees Rationale/Justification * more part-time staff required, if cannot find capable full-time worker Type and description of positions identified Job title - waitress Type: full-time Location: Moose mountain café Duties and responsibilities: Provide perfect services to every customer Meet timing standards for services Present menu, answers questions about dishes Service meeting Liquor and food safety requirements Assist in keeping the cleanliness Cash handling and use of eftpos Dress code Required skills, knowledge and experiences *Customer service skills, time management skills, communication skills and other capability of working, Summary Assessment Task 2: Prepare an Employment Contract Your employment contract will essentially include; · Position title and description · Conditions of appointment and type of contract · Key roles and responsibilities · Key performance areas and indicators · Personal and professional development options · Employee entitlements (Based on National Employment Standards) · Termination of employment You can use the template provided to you in your Resources Private and confidential Dear Employment Agreement I am pleased to offer you employment in the position of with us at (‘the employer’) on the terms and conditions set out in this letter. 1.Position 1.1Your start date will be . 1.2Your employment will be . 1.3The duties of this position are set out in the attached position description. You will be required to perform these duties, and any other duties the employer may assign to you, having regard to your skills, training and experience. 1.4You will be required to perform your duties at , or elsewhere as reasonably directed by the employer. 2.Probation This clause is optional. Delete all of clause 2 if no probation period will apply. 2.1A probation period will apply for the first months of your employment. During this time we will assess your progress and performance in the position. What is a reasonable probation time will depend on things like industry practice, the job and individual circumstances. Please note that having a probationary period will not affect an employee’s entitlement to lodge an unfair dismissal complaint. Unsure or want more information? Contact the Fair Work Infoline on 13 13 94. 2.2During the probation period you or the employer may end your employment by providing notice in accordance with the table in clause 8.1 below. 3.Terms and conditions of employment 3.1Unless more generous provisions are provided in this letter or in the attached Schedule, the terms and conditions of your employment will be those set out in the and applicable legislation. This includes, but is not limited to, the National Employment Standards in the Fair Work Act 2009. Neither the nor any applicable legislation are incorporated into your contract of employment. Call the Fair Work Infoline on 13 13 94 for information about your award or enterprise agreement. 3.2The additional terms and conditions set out in the attached Schedule will also apply to your employment. Delete this clause if none apply. 4.Ordinary hours of work 4.1Your ordinary hours of work will be per week, plus any reasonable additional hours that are necessary to fulfil your duties or as otherwise required by the employer. What are reasonable additional hours? There are many things you need to consider. Call the Fair Work Infoline on 13 13 94 for information and advice. 4.2Your ordinary hours of work may be averaged over a week period. This clause is optional and can be deleted. There are strict rules about when and how hours can be averaged. For help call the Fair Work Infoline on 13 13 94. 5.Remuneration 5.1You will be paid at the rate of $ per . 5.2The employer will also make superannuation payments on your behalf in accordance with the Superannuation Guarantee (Administration) Act 1992. If superannuation is set out in your award or enterprise agreement you must pay at least that amount. If you are unsure about superannuation, contact the Super Hotline on 13 10 20. Or, contact the Fair Work Infoline on 13 13 94 to check your award/enterprise agreement. 5.3Your remuneration will be reviewed annually and may be increased at the employer’s discretion. Note that the employee must always be paid in line with, or above, the relevant minimum wage. 6.Leave 6.1You are entitled to leave (e.g. annual leave, personal leave, carers leave, compassionate leave, parental leave, community service leave and long service leave) in accordance with the and the National Employment Standards. 7.Your obligations to the employer 7.1You will be required to: (a) perform all duties to the best of your ability at all times; (b)use your best endeavours to promote and protect the interests of the employer; and (c)follow all reasonable and lawful directions given to you by the employer, including complying with policies and procedures as amended from time to time. These policies and procedures are not incorporated into your contract of employment. 8.Termination of employment 8.1 Under the Fair Work Act 2009 the employer may terminate your employment at any time by providing you with notice in writing in accordance with this table: Length of continuous service with employer Period of notice Not more than 1 year 1 week More than 1 year but less than 3 years 2 weeks More than 3 years but less than 5 years 3 weeks More than 5 years 4 weeks If you are covered by an award or enterprise agreement that has longer periods of notice, you need to amend this table so it is in line with the more generous provisions. 8.2 You are entitled to an additional week’s notice if you are over 45 years old and have completed at least 2 years of continuous service with the employer on the day the notice of termination is given. 8.3If you wish to terminate your employment you are required to provide the employer with prior notice in accordance with the table at 8.1 above. 9.Confidentiality Depending on your industry and the type of work the person will be doing, you may wish to seek independent legal advice about the protection of intellectual property. 9.1By accepting this letter of offer, you acknowledge and agree that you will not, during the course of your employment or thereafter, except with the consent of the employer, as required by law or in the performance of your duties, use or disclose confidential information relating to the business of the employer, including but not limited to client lists, trade secrets, client details and pricing structures. 10.Entire agreement 10.1The terms and conditions referred to in this letter constitute all of the terms and conditions of your employment and replace any prior understanding or agreement between you and the employer. 10.2The terms and conditions referred to in this
Answered 2 days AfterJun 17, 2021BSBHRM501Training.Gov.Au

Answer To: Trainer_BSBHRM501 Manage Human Resource Services.pdf BSB60215| BSBHRM501 Manage Human Resource...

Shalini answered on Jun 20 2021
139 Votes
BSB60215
BSB60215
ADVANCED DIPLOMA OF BUSINESS
BSBHRM501
Manage Human Resource Services
Student Name     :
    Student ID        :
Assessment Task 1: Identify Human Resource Requirements
For this assessment task, you will research and obtain a strategic or an operational plan that outlines actions/implementation and measures. Based on your analysis of the plan, identify human resources requirements where appropriate and make HR recommendations to the management. In your recommendation, you will provide;
· A brief synopsis of the plan and its strategic objectives
· Human resource requirements
· Justification of human resource requirements (e.g. How the new positions will help achieve strategic objectives)
· Type and description of positions identified (e.g. employment and/or outsourced)
· Required skills, knowledge and experiences
· Interna
l and external consultation process
Ensure that you reference/cite all the external sources using an appropriate referencing system.
Business Overview/Background
Moose mountain café is an independent start-up venture, the location of the café is at 200 Main Street, Moose Mountain, NH with around seating for 20 patrons. The main service linked with the café is it would be serving a basic American style breakfast and lunch with the main focus on delivering healthy and tasty food. The café would be looking to use low-fat recipes so that the taste of the food would not be compromised. The café consists of a 20*20 square-foot dining room, a 15*15 square-foot kitchen, two bathroom and a storage room. The trading hour of the café would be 6:30 am- 2:30 p.m., 6days a week and from 8:00 am to 3:00 p.m. on Sundays. The café would be providing a good area to enjoy the healthy and tasty foods and soups offered by it.
Strategic Environment
The company main advantages of the service is it would be providing the customers a clean place to have their breakfast and lunch and the food that would be provided would be considerably healthy and fresh. The menu item for the breakfast will range from $1.99-4.99 and the lunch items would range from $2.50-5.99. The café would be providing low fat food and healthy foods to the customer along with a hygienic environment. The menu as well as the services offered by the café is something that would be considered preferable by the customers (Ulrich & Grochowski, 2018).
The Target segment for the café are-
Business Owners and Workers- in the week days around 2000 people works in the moose mountain and in which most of the workers works in the morning shift for the reason the café opens at 6:30. In this group the employees that are considered are the managers, clerks, factory employees, labours, professional tradesman and several other workers. These are among one of the prominent target customers for the café.
Tourists- Moose Mountain also holds the arrival of tourists in good amount the café would be channelizing their effort to grab the attention of the tourists. The Café would be distributing their menu in the lodges so that more and more customer would be aware of it and come to their café. The advertisement would be also done at local spots and information centre so that more and more tourists could be attracted.
Local Residents and Workers- local customers and the workers working in several companies are also the prominent target segment. The café would be channelizing efforts to attract the local residents and the workers through advertisement and listing so that they could be the regular customers of the café (Williams, 2019).
Students- as college is located nearby café so there is a huge opportunity to attract the college students as the college timing is from 8:00 a.m. in the morning to 2:00 p.m. considering the students as the target segment café would be putting its effort to attract the students as a bigger customer base for the café.
HR Needs and Requirements
*how many staff working on the same day
Rosie Jenkins will be the head cook, and during the slow times only one waitress would be used.
*head cook – Rosie Jenkins
Rosie Jenkins would be the head cook of the café.
*requirements for waitress and kitchen staff (e.g. work experience required)
For the waitress and kitchen staff it is mandatory that they should have relevant work experience in the related field and their feedback from the previous workplace would also be good.
* Training will be delivered to new employees
The HR major role in this scenario is to look after the training of the new employees so that they could adapt easily to the conditions of the Mountain Moose Café.
Rationale/Justification
Additional staff will consisted of a part-time back up cook and two waitresses, though the part-time staff are given preference if the proficient full-time worker cannot be found.
    
Type and description of positions identified
Job title - waitress
Type: full-time
Location: Moose mountain café
Duties and responsibilities:
Provide perfect services to every customer
Meet timing standards for services
Present menu, answers questions about dishes
Service meeting Liquor and food safety requirements
Assist in keeping the cleanliness
Cash handling and use of eftpos
Dress code
The duties and responsibilities of the waitress would include taking care of the services of the customer by providing them the food they ordered for timely. They should ensure that soon after the customers grab their seat they have the menu card on their table and they should also satisfy their queries regarding the foods and the dishes. They should ensure that the food or the liquor they serve must meet the safety requirements. They should probably also assist in maintaining cleanliness across the café. They should be properly handling the cash submitted by the customers and should be dressed according the dress code of the café.
Required skills, knowledge and experiences
One of the major skills that is required in the waitress is they must be aware of the customer service skills as this is one of the most prominent works they will have to carry throughout their journey as a waitress. Time management is another important skills as when the crowd increases in the café it is very important that this skills should be portrayed so that none of the customers would feel offended. The waitress always have to communicate to the customers regarding their requirements and their needs or preferences in terms of the foods or seats so it is very important that the waitress must be aware of how to communicate with the customer. Along with these skills greeting the customers with smile is another most important thing concerning their job role (Mirfakhar, Trullen & Valverde, 2018).
Summary
The summary of the overall assessment represents a wide overview regarding the Mountain Moose Café. In this assessment it is channelized what are the specialities and the special services that is offered by the café in the meanwhile. Along with it the target segment related to the café is also channelized on which the café would be focusing on the longer run. Further it is analysed how many employees ae required in the café and for what position. Their skills and requirements for those specific positions are also mentioned so that it would be made clearer. The assessment focuses on the Mountain Moose Café offerings and the required employees that would help the café in achieving its goals and objectives.
Assessment Task 2: Prepare an Employment Contract
Your employment contract will essentially include;
· Position title and description
· Conditions of appointment and type of contract
· Key roles and responsibilities
· Key performance areas and indicators
· Personal and professional development options
· Employee entitlements (Based on National Employment Standards)
· Termination of employment
You can use the template provided to you in your Resources


Private and confidential

<100 Side Street, Mountain Moose, NH>
Dear Maria,
Employment Agreement
I am pleased to offer you employment in the position of Waitress with us at Moose Mountain Cafe (‘the employer’) on the terms and conditions set out in this letter.
1.    Position
1.1    Your start date will be <1st of July>.
1.2    Your employment will be full-time
1.3    The duties of this position are set out in the attached position description. You will be required to perform these duties, and any other duties the employer may assign to you, having regard to your skills,...
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