STUDENT ASSESSMENT BOOKLET BSBPMG634 FA CI L I TAT E STA KE HOLDE R E NGA GEM E NT Student Name: _________________________________________________________________________ Student ID:...

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STUDENT ASSESSMENT BOOKLET BSBPMG634 FA CI L I TAT E STA KE HOLDE R E NGA GEM E NT Student Name: _________________________________________________________________________ Student ID: ____________________________________________________________________________ © 2020 Eduworks Resources Eduworks Resources is a division of RTO Advice Group Pty Ltd. INTELLECTUAL PROPERTY RIGHTS NOTICE These resources are sold under licence to Registered Training Organisations and other education providers for use within their organisations and their students. Only licensed RTOs or their students are permitted to use these resources, any parts of them, or any derivative works made from them. Unauthorised use of these resources is illegal under Australian Copyright law and any individuals or organisations found to be using these resources outside of a valid licence will be prosecuted to the full extent permitted by law. To find out the status of your licence, please contact us at [email protected] Cover images © Bigstock www.bigstockphoto.com The copyright of any adaptations and/or modifications to this document and any associated documents remains with Eduworks Resources. For changed or edited documents, the following attribution must be made on this page underneath the Eduworks Logo: ‘This is a modified document based on resources owned by Eduworks Resources.’ The copyright notice on the bottom of each page cannot be removed. IT IS ILLEGAL TO REMOVE THIS PAGE. This is a modified document based on resources owned by Eduworks Resources mailto:[email protected] BSB60120 | BSBPMG634 - Facilitate stakeholder engagement Assessor Checklists | Version 1.0 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: CEO | Next Review: November 2022 P a g e 3 | 55 Table of Contents Assessment Overview ........................................................................................................................................ 5 Assessment Task Summary .......................................................................................................................... 5 Assessment Documents ..................................................................................................................................... 6 Required Additional Documents .................................................................................................................... 6 Assessment Task Cover Sheet ..................................................................................................................... 6 The Assessment Process and Your Rights ........................................................................................................ 6 Submitting your Assessment Tasks .............................................................................................................. 6 Assessment Attempts and Resubmissions ................................................................................................... 6 Assessment Outcomes .................................................................................................................................. 7 Plagiarism, Cheating and Collusion .............................................................................................................. 7 Assessment Appeals ..................................................................................................................................... 7 Reasonable Adjustment ................................................................................................................................ 7 Information about Assessment ........................................................................................................................... 8 Dimensions of Competency ...................
Answered 1 days AfterJun 17, 2022

Answer To: STUDENT ASSESSMENT BOOKLET BSBPMG634 FA CI L I TAT E STA KE HOLDE R E NGA GEM E NT Student Name:...

Jose answered on Jun 19 2022
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STUDENT ASSESSMENT
BOOKLET
BSBPMG634 FA CI L I TAT E STA KE HOLDE R
E NGA GEM E NT
Student Name: _________________________________________________________________________
Student ID: ____________________________________________________________________________
© 2020 Eduworks Resources
Eduworks Resources is a division of RTO Advice Group Pty Ltd.
INTELLECTUAL PROPERTY RIGHTS NOTICE
These resources are sold under licence to Registered Training Organisations and other education providers for use within their
organisations and their students. Only licensed RTOs or their students are permitted to use these resources, any parts of them, or any
derivative works made from them. Unauthorised use of these resources is illegal under Australian Copyright law and any individuals or
organisations found to be using these resources outside of a valid licence will be prosecuted to the full extent permitted by law.
To find out the status of your licence, please contact us at [email protected]
Cover images © Bigstock www.bigstockphoto.com
The copyright of any adaptations and/or modifications to this document and any associated documents remains with Eduworks Resources.
For changed or edited documents, the following attribution must be made on this page underneath the Eduworks Logo: ‘This is a modified
document based on resources owned by Eduworks Resources.’
The copyright notice on the bottom of each page cannot be removed.
IT IS ILLEGAL TO REMOVE THIS PAGE.
This is a modified document based on resources owned by Eduworks Resources
mailto:[email protected]

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Table of Contents
Assessment Overview ........................................................................................................................................ 5
Assessment Task Summary .......................................................................................................................... 5
Assessment Documents ..................................................................................................................................... 6
Required Additional Documents .................................................................................................................... 6
Assessment Task Cover Sheet ..................................................................................................................... 6
The Assessment Process and Your Rights ........................................................................................................ 6
Submitting your Assessment Tasks .............................................................................................................. 6
Assessment Attempts and Resubmissions ................................................................................................... 6
Assessment Outcomes .....................................................................................................................
............. 7
Plagiarism, Cheating and Collusion .............................................................................................................. 7
Assessment Appeals ..................................................................................................................................... 7
Reasonable Adjustment ................................................................................................................................ 7
Information about Assessment ........................................................................................................................... 8
Dimensions of Competency ........................................................................................................................... 8
Principles of Assessment and Rules of Evidence ......................................................................................... 8
Principles of Assessment .............................................................................................................................. 8
Rules of Evidence .......................................................................................................................................... 9
Glossary of Instructional Task Words ............................................................................................................ 9
Assessment Plan .............................................................................................................................................. 11
Assessment Task Cover Sheet – Assessment Task 1 ..................................................................................... 12
Assessment Task 1: Written Questions ............................................................................................................ 14
Assessment Task Cover Sheet – Assessment Task 2 ..................................................................................... 25
Assessment Task 2: Scoping the Project ......................................................................................................... 27
Part A: Scoping Meeting Role Play ....................................................................................................... 29
Part B: Identify and Document Program Stakeholders ......................................................................... 31
Assessment Task Cover Sheet – Assessment Task 3 ..................................................................................... 33
Assessment Task 3: Facilitate Stakeholder Commitment ................................................................................ 35
Part A: Stakeholder Prioritisation and Analysis ..................................................................................... 36
Part B: Stakeholder Engagement Plan ................................................................................................. 37
Part C: Confirming the Communication Approach with Stakeholders ................................................... 39
Assessment Task Cover Sheet – Assessment Task 4 ..................................................................................... 41
Assessment Task 4: Formal Short Progress Report ........................................................................................ 43
Part A: Amending Stakeholder Engagement Plan in Response to Stakeholder Feedback .................. 44
Part B: Progress Report ........................................................................................................................ 45
Assessment Task Cover Sheet – Assessment Task 5 ..................................................................................... 47
Assessment Task 5: Assess the Effectiveness of Stakeholder Engagement .................................................. 49
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Part A: Conduct an Interview with Customer Stakeholders .................................................................. 50
Part B: Assess the Effectiveness of Customer Stakeholder Interactions .............................................. 52
Part C: Develop a Plan for Future Stakeholder Engagement ............................................................... 54
List of References ............................................................................................................................................. 55
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Assessment Overview
This Student Assessment Booklet includes all your assessment tasks for BSBPMG634 Facilitate stakeholder
engagement.
Assessment Task Summary
This unit requires you to complete five assessment tasks. You must satisfactorily complete all tasks to
achieve competency for this unit.
Assessment Task Assessment Method Task Summary
Assessment Task 1:
Written Questions
Written Questions Students must answer eleven written questions in an
open book written assessment.
Assessment Task 2:
Scoping the Project
Role Play, Project There are two parts to this assessment task:
▪ In Part A you are to hold a scoping meeting to
discuss the program of work with your manager.
▪ In Part B you are to identify and document the
program stakeholders.
Assessment Task 3:
Facilitate
Stakeholder
Commitment
Project There are three parts to this assessment task:
▪ In Part A you are to prioritise and analyse the
stakeholders according to their power over, and
interest in, the work to be undertaken during the
program.
▪ In Part B you are to prepare a stakeholder
engagement plan.
▪ In Part C you are to engage with stakeholders by
writing an email to the stakeholder groups to confirm
the communication approach to be taken throughout
the program life.
Assessment Task 4:
Formal Short
Progress Report
Project, Report There are two parts to this assessment task:
▪ In Part A you are to analyse the stakeholder’s
requests and amend your stakeholder engagement
plan to reflect the changes.
▪ In Part B you are to prepare a formal progress
report.
Assessment Task 5:
Assess the
Effectiveness of
Stakeholder
Engagement
Role Play, Project,
Report
There are three parts to this assessment task:
▪ In Part A you are to conduct an interview with
customer stakeholders.
▪ In Part B you are to assess the effectiveness of the
interaction with customer stakeholders and report on
lessons learned.
▪ In Part C you are to develop a plan for future
customer stakeholder engagement based on the
findings of your analysis.
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Assessment Documents
Required Additional Documents
The following additional documents support this Student Assessment Booklet and form part of the
assessment tool for this unit. You will require them to complete the assessments for this unit/cluster.
▪ CBSA Business Plan
▪ CBSA Access, Equity and Anti-Discrimination Policy
▪ CBSA Lessons Learned Form
▪ CBSA Document Management Policy & Procedures
▪ CBSA Communication Policy & Procedures
▪ CBSA Confidentiality Policy
▪ CBSA Email Template.
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in
for each task where you need to submit items for assessment, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task and will write this on the back of
the Task Cover Sheet.
The Assessment Process and Your Rights
Submitting your Assessment Tasks
When you have completed your assessment tasks, you will need to submit them, according to the
instructions provided to you by your assessor or RTO.
If you are provided with a due date, you must make sure you submit your tasks in accordance with it. You
may be required to apply for an extension if you require extra time, according to your RTO’s policies and
procedures.
Instructions about submission can be found at the beginning of each assessment task.
Make sure you keep a copy of your tasks before you submit them. Your RTO will need to keep them as
evidence and may not be able to return them to you.
Assessment Attempts and Resubmissions
You have up to three attempts to complete each assessment tasks satisfactorily. If after the third attempt,
you have not completed a task satisfactorily, your assessor will make alternative arrangements for
assessment, which may involve additional training and time to consolidate your skills and knowledge. When
you are required to resubmit, you may be required to:
▪ Resubmit incorrect answers to questions (such as written tasks and case studies)
▪ Resubmit part or all of a project, depending on how the error impacts on the total outcome of the task
▪ Redo a role play after being provided with appropriate feedback about your original performance
▪ Being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback
When you are required to resubmit, you’ll be given a due date for your resubmission. For example, you may:
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▪ Be given 30 days in which to resubmit incorrect responses to written tasks, projects and so on
▪ Be provided with feedback about your performance in a role play and then being required to complete
the role play again at a future meeting with your assessor
▪ Need to complete workplace-based tasks again during the same workplace visit or additional workplace
observations may need to be scheduled (as applicable)
All re-submissions will be conducted in accordance with the RTO’s policies and procedures.
Assessment Outcomes
Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). You must
complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of
tasks are assessed as Not Satisfactory, you will be given an outcome for the unit of Not Yet Competent
(NYC).
You will be given a total of three attempts to complete each task and achieve a Satisfactory outcome. In the
case of resubmission, you will be given a date by which you will need to resubmit, and you’ll be given
feedback about what needs to be addressed in your resubmission.
Plagiarism, Cheating and Collusion
Plagiarism, cheating and collusion on assessments is not acceptable. Any incidence of this is considered
academic misconduct. The definitions of each of these are below.
▪ Cheating – seeking to obtain an unfair advantage in the assessment of any piece of work.
▪ Plagiarism – to take and use the ideas and/or expressions and/or wording of another person or
organisation and passing them off as your own by failing to give appropriate acknowledgement. This
includes material from any sources such as staff, students, texts, resources and the internet, whether
published or unpublished.
▪ Collusion – unauthorised collaboration between students.
Where your assessor believes there has been an incident of academic misconduct involving plagiarism,
cheating, and/or collusion, this will be addressed in line with the RTO’s policies and procedures which may
ultimately lead to your withdrawal or you needing to complete the whole unit again.
Assessment Appeals
If you don’t agree with an assessment decision made, you have the right to appeal it. You may need to lodge
your request for an appeal within a certain amount of time from the original decision being made. You will
need to make your appeal in writing and follow your RTO’s process for appeals. Refer to your Student
Handbook for more information about our appeals process.
Reasonable Adjustment
A legislative and regulatory framework underpins and supports the delivery of vocational education and
training across Australia. Under this framework, providers of vocational education and training must take
steps to ensure that students with recognised disabilities have the same learning opportunities and same
opportunities to perform and complete assessments as students without disabilities. Sometimes reasonable
adjustments are made to the learning environment, training delivery, learning resources and/or assessment
tasks to accommodate the particular needs of a student with a disability. An adjustment is reasonable if it
can accommodate the student’s particular needs while also taking into account factors such as:
▪ The views of the student
▪ The potential effect of the adjustment on the student and others
▪ The costs and benefits of making the adjustment
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RTOs are obliged by law to provide reasonable adjustments where required to ensure maximum
participation of students with a disability.
Making reasonable adjustments requires the RTO to balance the need for change with the expense or effort
involved in making this change. If an adjustment requires a disproportionately high expenditure or disruption
it is not likely to be reasonable.[1]
Please discuss with your assessor if you believe a reasonable adjustment to an assessment task, method or
process needs to be made on the basis of disability.
Information about Assessment
Dimensions of Competency
To be competent, you must show your ability to perform effectively in a broad capacity. The dimensions of
competency ensure the person being assessed has the skills to perform competently in a variety of different
circumstances. To be competent, you must demonstrate the following:
▪ Task Skills: The skills needed to perform a task at an acceptable level. They include knowledge and
practical skills, and these are usually described in the performance criteria.
▪ Task Management Skills: These are skills in organising and coordinating, which are needed to be able to
work competently while managing a number of tasks or activities within a job.
▪ Contingency Skills: The skills needed to respond and react appropriately to unexpected problems,
changes in routine and breakdowns while also performing competently.
▪ Job Role/Environment Skills: The skills needed to perform as expected in a particular job, position,
location and with others. These skills may be described in the range of variables and underpinning skills
and knowledge.
Principles of Assessment and Rules of Evidence
Assessment must be conducted in accordance with the rules of evidence and principles of assessment
(definitions from the Users’ Guide: Standards for Registered Training Organisations (RTOs) 2015).
The following are the definitions of the Principles of Assessment and Rules of Evidence.
Principles of Assessment
▪ Validity:
‘An assessment decision of the RTO is justified, based on the evidence of performance of the individual
learner.’
Validity requires:
− Assessment against the unit/s of competency and the associated assessment requirements covers
the broad range of skills and knowledge that are essential to competent performance
− Assessment of knowledge and skills is integrated with their practical application
− Assessment to be based on evidence that demonstrates that a learner could demonstrate these
skills and knowledge in other similar situations; and
− Judgement of competence is based on evidence of learner performance that is aligned to the unit/s
of competency and associated assessment requirements.

[1] From https://vetnet.gov.au/Public%20Documents/BSBv1.2%20Business%20Services%20Implementation%20Guide.pdf
https://vetnet.gov.au/Public%20Documents/BSBv1.2%20Business%20Services%20Implementation%20Guide.pdf

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▪ Reliability:
‘Evidence presented for assessment is consistently interpreted and assessment results are comparable
irrespective of the assessor conducting the assessment.’
▪ Flexibility:
‘Assessment is flexible to the individual learner by:
− Reflecting the learner’s needs
− Assessing competencies held by the learner no matter how or where they have been acquired
− Drawing from a range of assessment methods and using those that are appropriate to the context,
the unit of competency and associated assessment requirements, and the individual.’
▪ Fairness:
‘The individual learner’s needs are considered in the assessment process.
‘Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual
learner’s needs.
‘The RTO informs the learner about the assessment process and provides the learner with the
opportunity to challenge the result of the assessment and be reassessed if necessary.’
Rules of Evidence
▪ Validity:
‘The assessor is assured that the learner has the skills, knowledge and attributes as described in the
module or unit of competency and associated assessment requirements.’
▪ Sufficiency:
‘The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a
judgement to be made of a learner’s competency.’
▪ Currency:
‘The assessor is assured that the assessment evidence demonstrates current competency. This requires
the assessment evidence to be from the present or the very recent past.’
▪ Authenticity:
‘The assessor is assured that the evidence presented for assessment is the learner’s own work.’
Glossary of Instructional Task Words
Your assessment tasks use a range of instructional words throughout them – such as ‘compare’ and ‘list.
These words will guide you as to the level of detail you must provide in your answers. Some questions will
also tell you how many answers you need to give – for example, ‘Describe three strategies…’. Use the
below glossary to guide you on interpreting the words in the tasks.
▪ Analyse – This means you should break an issue down into its component parts, discuss them and
show how they relate. You should discuss the issue in detail and methodically.
▪ Define – This means you should explain the meaning or interpretation of a term or concept in your own
words, including any qualities which are essential to understanding.
▪ Describe – This means you should outline the most noticeable qualities or features of an idea, topic or
the focus of the question.
▪ Discuss – This means you must point out the important issues or features, key points, possible
interpretations, and debate through argument. You should provide reasons for and against.
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▪ Explain – This means you need to make something clear or show your understanding by describing it or
providing information about it. You will need to make clear how or why something happened or is the
way it is.
▪ Identify – You must recognise something and indicate who or what the required information is. The
length of the answer should be guided by what you are being asked to identify.
▪ List – You must record short pieces of information in a list form – with one or two words, or sentences on
each line.
▪ Outline – You must give a brief description of the main facts or sequence of events about something.
The length of the response should be guided by what you are required to outline. As long as you include
the main facts or points, then that’s enough.
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Assessment Plan
The following outlines the assessment requirements for this unit. You are required to complete all
assessment requirements outlined below to achieve competency for this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Tasks Due Date
1. Assessment Task 1: Written Questions
2. Assessment Task 2: Scoping the Project
3. Assessment Task 3: Facilitate Stakeholder Commitment
4. Assessment Task 4: Formal Short Progress Report
5. Assessment Task 5: Assess the Effectiveness of Stakeholder Engagement
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Have you read and understood the RTO’s policies and procedures related to
reassessment?
 Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations that must be made in preparation
for this assessment? If yes, what are they?
__________________________________________________________________
 Yes  No
Do you understand your rights to appeal the decisions regarding assessment?  Yes  No
Student Name: __________________________________________________
Student Signature: _______________________________________________ Date: _______________
Assessor Name: _________________________________________________
Assessor Signature: ______________________________________________ Date: _______________
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Assessment Task Cover Sheet – Assessment Task 1
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your
work.
Name:
Date of
submission:

Unit: BSBPMG634 Facilitate stakeholder engagement
No. of Pages in
Submission:

Assessor to complete
Assessment Task Number & Title
Satisfactory/
Not satisfactory Date
Is this a
reassessment?
Y/N
Assessment Task 1: Written Questions
STUDENT DECLARATION
I __________________________________________________ declare that these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this
work.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
 I understand that if I am found to be in breach of the RTO’s policies, disciplinary action may be taken
against me.
Student Signature: _______________________________________________ Date: _______________

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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________


Assessor Signature: _____________________________________________________________________
Assessor Name: ________________________________________________________________________
Date: _______________
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Assessment Task 1: Written Questions
TASK SUMMARY
This is an open book written assessment.
There are eleven questions and some questions have sub-parts.
You must answer all questions and their parts correctly to achieve a satisfactory
outcome for this task.
RESOURCES AND
EQUIPMENT
REQUIRED
▪ Access to your learning materials
▪ Access to a computer, printer, internet and email software (if required)
▪ Access to Microsoft Word (or a similar program)
WHERE AND
WHEN THIS TASK
WILL BE
COMPLETED
▪ You will complete this task in your own time, or you may be provided with time
in class to complete it (where applicable)
▪ You will be advised of the due date for this task
WHAT HAPPENS IF
YOU GET
SOMETHING
WRONG
If your assessor marks any of your answers as incorrect or insufficient, they will
make arrangements with you for resubmission. Your assessor may ask you some
questions verbally to check your understanding, or you may need to provide new
written responses to the questions that were answered incorrectly. Your assessor
will give you a due date by which this must be provided.
SUBMISSION
REQUIREMENTS  Your answers for each question
TASK
INSTRUCTIONS
▪ This is an open book written assessment – you can use your learning materials
as reference
▪ You must answer all questions and their parts correctly to achieve a satisfactory
outcome for this task
▪ Refer to the Glossary of Instructional Task Words for descriptions of
instructional words to guide you in the level of response required in each
question
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QUESTION 1
Define a stakeholder and list at least six key stakeholders common to most programs.
QUESTION 2
Research and identify two different stakeholder engagement models. You are to:
▪ provide a diagrammatic representation of the model’s components
▪ describe the model and its components
▪ outline at least two benefits
▪ discuss the application of the model in a real life situation.
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QUESTION 3
Describe the following forms of stakeholder engagement:
▪ consulting
▪ informing
▪ participating.
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