SITXHRM003 Lead and Manage PeopleASSESSMENT COVER SHEET(Please ensure this cover sheet is completed and attached on top of each assessment)QUALIFICATION CODE AND TITLE: SIT60316 ADVANCED...

1 answer below »
PLEASE DO DETAILED ANSWERS TO 2 AND 3


SITXHRM003 Lead and Manage People ASSESSMENT COVER SHEET (Please ensure this cover sheet is completed and attached on top of each assessment) QUALIFICATION CODE AND TITLE: SIT60316 ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT UNIT CODE: SITXHRM003 TITLE: Lead and Manage People__________________ Student Number Student Name Assessor Name Assessment Name and Number Final Assessment Assessment Task Number and Name Assessment Due Date 22.10.2022 Submission Date Competency Date: RESULT ☐ SATISFACTORY ☐ UNSATISFACTORY FINAL OVERALL RESULT ☐ COMPETENT ☐ NOT YET COMPETENT STUDENT DECLARATION I declare that: · This assessment is my own work, based on my own study and research and no part of it has been copied from and other source except where due acknowledgement/reference has been made. · If this assessment was based on collaborative/teamwork, as authorized by the trainer, I have not submitted the same final version of any assessment material as another student. · I have not previously submitted this assessment or any part of this assessment for this or any other course/unit. · I have kept a copy of my assessment. · I give permission for my assessment to be reproduced, communicated, compared and archived for the purposes of detecting plagiarism. · I understand that plagiarism is the practice of taking someone else’s work or ideas and passing it off as one’s own work and that the attached assessment maybe checked for plagiarism. · I understand that collusion is presenting another person’s assessment as one’s own and/or providing your own work to another person to allow them to pass it off as their own. · Any assessment deemed unsatisfactory will require me to undergo reassessment which may be different to the one originally submitted. · I am aware that in the event that I disagree with the assessment outcome I have the right to appeal that result. I will follow the complaints and appeals process. · A late submission fee of $100 per assessment will apply if the assessment is submitted after the scheduled due date unless a formal extension has been granted by the Program Manager or Course Co-ordinator. Student Signature:Date: ASSESSMENT SUMMARY SHEET To be deemed competent students must have a satisfactory result recorded for each assessment activity. If a result is not satisfactory for any assessment task, the trainer/assessor will determine the training and assessment tasks to be completed. The student has been assessed as competent in the elements and performance criteria, performance evidence and knowledge evidence and in line with the assessment conditions. The students work submitted for this assessment is:☐Valid☐Sufficient☐ Current☐ Authentic ASSESSMENT TASK 1 ☐ SATISFACTORY ☐ NOT SATISFACTORY ☐ NOT APPLICABLE ASSESSMENT TASK 2 ☐ SATISFACTORY ☐ NOT SATISFACTORY ☐ NOT APPLICABLE ASSESSMENT TASK 3 ☐ SATISFACTORY ☐ NOT SATISFACTORY ☐ NOT APPLICABLE Feedback to Student The student has been given feedback and informed of the assessment result and the reasons for the decision. Trainer/Assessor Signature Date Other Resubmission Date Is this assessment subject to an appeals process Yes No Outcome of appeal ASSESSMENT 1 Answer the following questions in brief. 1. Among various functions and roles played by supervisors and managers, four major roles are given below. Discuss what actions are included in those roles. Roles Explanation 1. Decision Making 2. Delegating Tasks 3. Monitoring Staff 4. Planning and Organizing Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 2. List those eight important information that managers/leaders/ supervisors might need to share with employees. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 3. What are the five basic expectations that management will have of their employees in the workplace? 1. 2. 3. 4. 5. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 4. What are the five considerations to be made in the individual development of staff? 1. 2. 3. 4. 5. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 5. What are the features of these different leadership styles? Authoritarian Style Paternalistic Style Democratic Style Laissez-faire Transactional Style Transformational Style Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 6. What are the features of open and supportive communications. List any four. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 7. What are the characteristics of effective leadership? List any four. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 8. Discuss two key points for the following. Explanation 1. Principles of teamwork a. b. 2. Characteristics of effective teams a. b. 3. Roles and attributes of team members a. b. 4. Organisation of teams a. b. 5. Potential team problems a. b. 6. Benefits of effective teamwork a. b. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 9. Discuss the role and theories of motivation as they apply to the management of individuals and teams. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 10. Discuss the role of dynamics in successful team management and the development of a healthy people-centered workplace culture. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 11. Mention five main forms of recognition and reward applicable to leading staff. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 12. Discuss about the types of organizational plans and planning processes that helps improve business operations. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: ASSESSMENT 2 CASE STUDY Your mission as the leader is to be the most popular café. It’s popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it’s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable practices; and it becomes known for its vibe and atmosphere.   PLANS:   STAFF with trust and integrity with each other, as well as with employees and the community. Customer focus through appreciation of interests and passion for food that is local, healthy and delicious and sustainably sourced.  Innovation through best practice and change Increase local traffic by 30% in the new upcoming financial year  Develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area Provide entertainment to encourage customers to stay longer. Establish relationships with local talent to provide entertainment and increase advertising locally. The owner has asked you to develop a teamwork plan that will include a range of tasks and activities that the café’s staff can carry out over the next 3 months to achieve the key strategic goals and objectives. In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve them. With the participation of the staff, you are to translate their ideas into actions that they will then carry out. You are the manager of ADORE CAFÉ, BAR AND RESTAURANT. YOUR STAFF: ALLAN MILLER- CHEF- FULL TIME KATRINA LAMA- CHEF- FULLTIME ANIL THAPA- SOU CHEF- FULL TIME ANDREA SANTOS- SOU CHEF- PART TIME JUN SANTOS- KITCHEN HAND- CASUAL MILA CRUZ- KITCHEN HAND- CASUAL JOAN REYES- WAIT STAFF- CASUAL JIM TORRES- WAIT STAFF- CASUAL QUESTION 1 1A. CREATE A PLAN AND PREPARE A MEETING WITH THE TEAM (PLANNING AND ORGANISING) The meeting will provide an opportunity for all the employees to contribute to the next stage of the business’s development. You will be collecting ideas about how the team can fulfil the business’s objectives. Encourage all staff to be innovative and be constructive in their participation. Remember that this unit’s focus is on teams working in an effective way, and you are being assessed on your ability to encourage and support your colleagues to do this. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 1B. COMPOSE AN EMAIL TO THE OWNER presenting the plans you have to achieve your goal. (INFORMATION PROVISION) Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: 1C. COMPOSE AN EMAIL TO THE STAFF designating tasks, activities, and projects. Include the date, time, and place of the meeting in the email. (DELEGATION TASKS) Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: QUESTION 2 Case 1 You received a customer complaint email. To The Manager, [ADORE CAFÉ BAR AND RESTAURANT] [125 EDWARD ST EDWARD CITY 4000] Subject- A complaint letter for Bad Customer Service This is to bring to the kind attention that we are extremely disappointed with the service provided by you when we had visited ADORE last month. To celebrate our wedding anniversary, we thought of visiting ADORE CAFÉ AND RESTAURANT will be a great idea. But unfortunately, we have been served terrible food. My fried chicken was not crispy the soup was cold. On top of that your staff was very rude to us. We did not receive any apology or care when the food was delivered to us after a very long wait. The staff who was serving us was Joan Reyes. When I called her obviously, we are upset, and I will admit that my tone was not friendly that’s maybe the reason why she told me that she was not the one who cooked the food but still not acceptable for a staff to talk to the guests rudely. We did not finish our dinner and just ruined our celebration. I will not recommend your restaurant to anyone   Thank you.   Regards, Sarah Geronimo Demonstrate how you will handle the complaint. How will you give this feedback to the team? Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: QUESTION 3 Present the above activity 1 and 2 to your 2 colleagues and seek for feedback. One will be as a co- employee, and one will be as your leader. You can find templates for feedback forms attached in V-learn uploaded under Additional Resources. Attach your completed forms below. Assessor Use Only: SATISFACTORY ☐ UNSATISFACTORY ☐ NOTES: ASSESSMENT 3 1.
Answered 13 days AfterNov 21, 2022

Answer To: SITXHRM003 Lead and Manage PeopleASSESSMENT COVER SHEET(Please ensure this cover sheet is...

Deblina answered on Nov 25 2022
8 Votes
SITXHRM003 Lead and Manage People
ASSESSMENT COVER SHEET
(Please ensure this cover sheet is completed and attached on top of each assessment)
QUALIFICATION CODE AND TITLE: SIT60316 ADVANCED DIPLOMA OF HOSPITALITY MANAGEMENT
UNIT CODE: SITXHRM003 TITLE: Lead and Manage People__________________
    Student Number
    
    Student Name
    
    Assessor Name
    
    Assessment Name and Number
    Final Assessment
    Assessment Task Number and Name
    
    Assessment Due Date
    22.10.2022
    Submission Date
    
    Competency Date:
    
    RESULT
    ☐ SATISFACTORY ☐ UNSATISFACTORY
    FINAL OVERALL RESULT
    ☐ COMPETENT ☐ NOT YET COMPETENT
STUDENT DECLARATION
I declare that:
· This assessment is my own work, based on my own study and research and no part of it has been copied from and other source except where due acknowledgement/reference has been made.
· If this assessment was based on collaborative/teamwork, as authorized by the trainer, I have not submitted the same final version of any assessment material as another student.
· I have not previously submitted this assessment or any part of this assessment for this or any other course/unit.
· I have kept a copy of my assessment.
· I give permission for my assessment to be reproduced, communicated, compared and a
rchived for the purposes of detecting plagiarism.
· I understand that plagiarism is the practice of taking someone else’s work or ideas and passing it off as one’s own work and that the attached assessment maybe checked for plagiarism.
· I understand that collusion is presenting another person’s assessment as one’s own and/or providing your own work to another person to allow them to pass it off as their own.
· Any assessment deemed unsatisfactory will require me to undergo reassessment which may be different to the one originally submitted.
· I am aware that in the event that I disagree with the assessment outcome I have the right to appeal that result. I will follow the complaints and appeals process.
· A late submission fee of $100 per assessment will apply if the assessment is submitted after the scheduled due date unless a formal extension has been granted by the Program Manager or Course Co-ordinator.
Student Signature:                            Date:                
ASSESSMENT SUMMARY SHEET
To be deemed competent students must have a satisfactory result recorded for each assessment activity. If a result is not satisfactory for any assessment task, the trainer/assessor will determine the training and assessment tasks to be completed.
The student has been assessed as competent in the elements and performance criteria, performance evidence and knowledge evidence and in line with the assessment conditions. The students work submitted for this assessment is:☐Valid        ☐Sufficient        ☐ Current        ☐ Authentic
    ASSESSMENT TASK 1
    ☐ SATISFACTORY
    ☐ NOT SATISFACTORY
    ☐ NOT APPLICABLE
    ASSESSMENT TASK 2
    ☐ SATISFACTORY
    ☐ NOT SATISFACTORY
    ☐ NOT APPLICABLE
    ASSESSMENT TASK 3
    ☐ SATISFACTORY
    ☐ NOT SATISFACTORY
    ☐ NOT APPLICABLE
    Feedback to Student
    The student has been given feedback and informed of the assessment result and the reasons for the decision.
    Trainer/Assessor Signature
    
    Date
    
Other
    Resubmission Date
    
    Is this assessment subject to an appeals process
     Yes No
    Outcome of appeal
    
ASSESSMENT 1
Answer the following questions in brief.
1. Among various functions and roles played by supervisors and managers, four major roles are given below. Discuss what actions are included in those roles.
    Roles
    Explanation
    
1. Decision Making

    The act of decision making involves the proper actions taken by the leaders of the managers in terms of deciding certain aspects in the organization that are relevant for the productivity and the development of the organization.
    
2. Delegating Tasks
    
Delegating tasks is addressed by the aspects of assigning task to the Employees and the team members in the organization in terms of effectively realizing the goals and the productivity of the organization.
    
3. Monitoring Staff
    
Monitoring the staff requires effective evaluation of the staffs and evaluating their performances on the basis of the benchmarks.
    
4. Planning and Organizing
    
Planning and organizing refers to the way all aspects in an organization are framed and the structure that are referred to a particular policy and procedures that are effective in terms of addressing the productivity and effectiveness of the organization.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
2. List those eight important information that managers/leaders/ supervisors might need to share with employees.
    The important information that the managers and the leaders might need to share with the employees are
1. The visions of the organization.
2. The effective performance that each employees needs to contemplate for addressing their requirements in the organization.
3. The effectiveness of the role sand responsibilities.
4. The tasks that need to be assigned to the individual employees in the organization.
5. The effective outcome of the organization.
6. The outcome of the employee performance in the organization.
7. The financial figures that are relevant for the employees to know about the organization.
8. The changes that need to be addressed in the organization.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
3. What are the five basic expectations that management will have of their employees in the workplace?
    The Expectations of the management will contemplate the following scenario:
1. The employees need to contemplate they are tasks effectively in order to ensure the productivity of the organization.
2. The employees are required to perform according to their own responsibilities.
3. The employees need to contemplate they are research and skills for doing there effective part in the organization.
4. The employees are productive and has the ability to complete an assigned action within a specified time period.
5. The employees are able to contemplate with the visions and the goals of the organization.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
4. What are the five considerations to be made in the individual development of staff?
    The five considerations to be made in the individual development of the staff are:
1. The individuals are able to comply with the development are needs that are required for enhancing the productivity of the organization.
2. The individual development are signed with the organizational development.
3. The effective performance of the individuals in the organization.
4. The aspect that are relevant regarding the development of the individuals in the organization.
5. The prospects that are effective to contemplate about the relevant changes in the organization.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
5. What are the features of these different leadership styles?
    
Authoritarian Style
    This leadership style contemplate that the leader will have other final say in the particular scenario. The leader is effective to direct about the relevant changes and the effective contemplated scenario in the organization.
    
Paternalistic Style
    
In this aspect the leaders act as the care giver under coach and provides effective training and guidance to the employees in order to achieve the organization goals.
    
Democratic Style
    
In this particular style the leaders give effective freedom to the employees and they are more concerned about effectiveness of the employees in the organization because the leaders think that they are able to contribute in the decision making effectively.
    
Laissez-faire
    This particular leadership focuses on a free style that is affective style that the leader wishes to depending upon the situation of the organization.
    
Transactional Style
    
This can be quite similar to the previous one in this case the leaders are more deductive and follows authoritarian prospects with certain measures freestyle in the organization.
    
Transformational Style
    
In this leadership style the leaders can transform from one aspect to the another and he can take up effective styles as an when required in different situations in the organization.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
6. What are the features of open and supportive communications. List any four.
    1. The communication that is being done must be a transparent and honest.
2. The communication aspect must be relevant to the organization setting and this must be communicated uniformly to each and every member of the organization.
3. The open and supportive communication must be given on the relevant field that are easily accessible by the receiver of the information.
4. The communication must be done in a free style so that it is understood by the receiver of the information effectively.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
7. What are the characteristics of effective leadership? List any four.
    1. The effective a leader is able to motivate and influence the employees in the organization to achieve the individual as well as the organization are goals.
2. The leader is able to contemplate the effective scenario in the organization and is a good communicator.
3. The leader must have any emotional intelligence to understand the difference situation in which the followers or the team members are in.
4. The leader was also contemplating with the relevant situation in the organization and can be an efficient decision maker to address those situations.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
8. Discuss two key points for the following.
    
    Explanation
    
1. Principles of teamwork
    a. Trust among the members
b. Transparency and open-ness
    
2. Characteristics of effective teams
    a. Good team-work

b. Trust among the members
    
3. Roles and attributes of team members
    a. Good team-work

b. Trust among the members
    
4. Organization of teams
    a. Inclusive team
b. Comprehensive team
    
5. Potential team problems
    Trust among the members
Inclusiveness
    6. Benefits of effective teamwork
    1. Trust among the team members
b. Realization of goals
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
9. Discuss the role and theories of motivation as they apply to the management of individuals and teams.
    The roles and theories of motivation plays an important role in the management of the individuals and teams. It is effective to contemplate that a motivating the employees in the organization is one of the most affective characteristics of the leader because motivation place an important role that contemplate with the requirements of the organization and the effectiveness of the entire scenario. Motivation influences the employees and contemplate with realisation of the individual as well as the organizational goals.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
10. Discuss the role of dynamics in successful team management and the development of a healthy people-centered workplace culture.
    Dynamic also plays an important role in the successful team management and the development of the healthy people centred workplace culture which is not only important for addressing the organizational goals but also relevant in terms of understanding the effectiveness of the entire scenario. The dynamic aspects of the business environment have led to the evolution of new standards and new policies in the business that are effective in terms of addressing the requirements of the organization.
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
11. Mention five main forms of recognition and reward applicable to leading staff.
    · Incentive or an increment in the salaries.
· Award for achieving the benchmarks.
· Free training and other development programmes.
· Recognition of the employees in the annual functions and other events.
· Publishing the names of the individuals in the notice boards or other new letters. 
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
12. Discuss about the types of organizational plans and planning processes that helps improve business operations.
    · Strategical
· Tactical
· Operational
· Contingency
    Assessor Use
Only:
    SATISFACTORY

    UNSATISFACTORY

    NOTES:
ASSESSMENT 2
CASE STUDY
Your mission as the leader is to be the most popular café. It’s popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it’s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and...
SOLUTION.PDF

Answer To This Question Is Available To Download

Related Questions & Answers

More Questions »

Submit New Assignment

Copy and Paste Your Assignment Here