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Slide 1 BSBMGT605 Provide leadership across the organisation 1 Communicate organisational mission and goals 1.1 Clarify objectives, values and standards in accordance with organisation’s strategic direction ALPHA INSTITUTE 2 Communicate organisational mission and goals 1.2 – Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals ALPHA INSTITUTE 3 Clarify objectives Before providing leadership across an organisation you must first understand its objectives and clarify these to the relevant personnel. Once you comprehensively understand the organisation’s objectives you will be able to clarify and convey them to your staff and other managers - to ensure everyone is heading in the right direction. The overall strategic direction of the company will include carefully considered objectives, values and standards. ALPHA INSTITUTE Standards and values A mission, vision and values statement often covers any of the following areas: Employment of team members General customer and client service General legislation such as discrimination laws, compliance with harassment and other laws Maintenance of the privacy of team members Quality control Integrity of the people that work for the organisation. ALPHA INSTITUTE Activity 1A ALPHA INSTITUTE 6 Communicate organisational mission and goals 1.3 Ensure media and language used is appropriate to individuals and group circumstances ALPHA INSTITUTE 7 Media Types of media may include: PowerPoint slides Posters Emails Written letters Informational videos Speeches delivered via meetings. ALPHA INSTITUTE Activity 1B ALPHA INSTITUTE 9 Communicate organisational mission and goals 1.4 State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation ALPHA INSTITUTE 10 Team management Managers need to be aware that teams need to have a clear focus on their objectives and the organisational objectives in order to function in an effective and efficient manner. Some of these areas of focus could include: Having clear targets set for them within their performance plans Knowing their own and the team purpose within the organisation Measure Key Performance Indicators or Key Result Areas. ALPHA INSTITUTE Team management Managers need to be aware that teams need to have a clear focus on their objectives and the organisational objectives in order to function in an effective and efficient manner. Some of these areas of focus could include: A specific plan to help them achieve their goals A decision making process that allows them to display accountability, responsibility and ownership Being focused on customers – both internal and external to the organisation. ALPHA INSTITUTE Activity 1C ALPHA INSTITUTE 13 Communicate organisational mission and goals 1.5 Address expectations of the organisation ALPHA INSTITUTE 14 Managing performance The performance management process should fulfil these requirements: Clarifying individual duties/responsibilities and ensuring understanding of business objectives Keeping employees updated on the progression of work and levels of achievement Documenting business activities and maintaining records related to employee performance Identifying and signalling the need for employee recognition and financial reward. ALPHA INSTITUTE Activity 1D ALPHA INSTITUTE 16 Communicate organisational mission and goals 1.6 Investigate incidents promptly and communicate results clearly to relevant groups and individuals ALPHA INSTITUTE 17 Managing problems and issues Some of the ways in which a manager can manage issues appropriately include: Determine issues as they arise Identify what is really happening to cause the issues Identify what is stopping these issues from being resolved Helping to resolve the issues in a professional manner while protecting the self-esteem of everyone involved Acting in a way that will resolve the issues for the best of all concerned. ALPHA INSTITUTE Activity 1E ALPHA INSTITUTE 19 Influence groups and individuals 2.1 Build trust, confidence and respect of diverse groups and individuals through positive role modelling and effective communication and consultation ALPHA INSTITUTE 20 Gaining support Follow some of the general tips below to gain positive support from your team: Show your own acceptance and support for the message that you are conveying, even if you personally disagree with a message that is being pushed through from a senior level Be open and honest in your communication: tell them what you do and don’t know; what you can and can’t say. ALPHA INSTITUTE Gaining support Follow some of the general tips below to gain positive support from your team: Position your message in a way that means something to the team Consult the team before decisions have been made Where the team’s ideas are not taken up, say so and explain why this is Invite their questions and suggestions, and answer their questions as much as you can. ALPHA INSTITUTE Gaining support Follow some of the general tips below to gain positive support from your team: Recognise that they may be feeling confused; angry; disappointed; frustrated; etc. Allow time for the team to get used to the new information you have given them Make yourself available to people so that they can approach you with comments or concerns individually Follow up with people from time to time to find out what they are thinking or feeling, etc. ALPHA INSTITUTE Activity 2A ALPHA INSTITUTE 24 Influence groups and individuals 2.2 Embrace, resource and effectively implement improvements to organisational and workplace culture ALPHA INSTITUTE 25 Conducting employee reviews Employee performance reviews may include: Job description comparisons Performance descriptions Rating scales 360 degree evaluations Self-assessments. ALPHA INSTITUTE Activity 2B ALPHA INSTITUTE 27 Influence groups and individuals 2.3 Demonstrate understanding of the global environment and new technology in work activities ALPHA INSTITUTE 28 The global environment Items of interest in the global environment may include: Advances in relevant technology Competitor activity New thinking or disciplines relating to the job role Relevant global events Stock market movements. ALPHA INSTITUTE Activity 2C ALPHA INSTITUTE 30 Influence groups and individuals 2.4 Ensure actions convey flexibility and adaptability to change and accessibility ALPHA INSTITUTE 31 Flexibility and adaptability Flexibility and adaptability will ensure: Easier change transition periods Increased likelihood to take stakeholders suggestions on board More of an ‘open mind’ More likely to resolve problems Increased likelihood of success in a changing environment More able to change as the industry or market does. ALPHA INSTITUTE Activity 2D ALPHA INSTITUTE 33 Influence groups and individuals 2.5 – Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate 2.6 – Ensure decision making takes into account needs and expectations of both internal and external groups ALPHA INSTITUTE 34 Decision-making processes When it comes to operational decisions, it is good practice to involve individuals and teams in the decision-making process for several reasons: It enables team members to feel involved and consulted with It enables them to feel that their opinion matters and is valued It builds working relationships with the line manager Team members are likely to have first-hand knowledge of the matter under consideration Team members are more likely to engage with a decision) if they have been involved in making it. ALPHA INSTITUTE Decision-making processes Team members can be invited to actively participate in the decision-making process in a variety of ways: Talking to team members, either one-to-one or in groups; formally or informally Inviting anonymous contributions, etc. Consultation events Surveys Voting mechanisms Suggestion schemes Involvement in panels to make decisions Input to developing action plans, etc. ALPHA INSTITUTE Activity 2E ALPHA INSTITUTE 37 Influence groups and individuals 2.7 Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate timeframes ALPHA INSTITUTE 38 Conducting a risk analysis A risk assessment should help you to identify: The severity of the risk Whether or not the existing control measures are effective, if applicable What action should be taken to control the risk How urgently the action needs to be taken. ALPHA INSTITUTE Conducting a risk analysis You may refer to these risk assessment tools and template documents: Checklists Matrix nomograms Codes of practice Standards Guidelines. ALPHA INSTITUTE Activity 2F ALPHA INSTITUTE 41 Influence groups and individuals 2.8 Ensure that the organisation is represented positively in the media and community ALPHA INSTITUTE 42 Positively representing the organisation Types of media your company may be represented on may include: Social media including Twitter and Facebook Professional social media such as LinkedIn Local or national radio stations Television, in the news or as commercials External advertising such as magazine inserts or billboards. ALPHA INSTITUTE Activity 2G ALPHA INSTITUTE 44 Build and support teams 3.1 Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans ALPHA INSTITUTE 45 Accountability Accountability can be conveyed to team members through a range of methods: Job descriptions usually set out the key tasks and the standards required Procedures describe how to perform tasks correctly Training can convey information about how tasks are to be completed Briefings can be used to remind team members of the standards and expectations – these are useful for advising people of any changes or developments that affect their work, etc. ALPHA INSTITUTE Activity 3A ALPHA INSTITUTE 47 Build and support teams 3.2 Ensure teams are resourced to allow them to achieve their objectives ALPHA INSTITUTE 48 Ensuring teams are resourced Types of resources may include: Financial Additional manpower Provision for further recruitment Employment of specialists or consultants Further hardware acquisition Possible office-based expansion IT infrastructure improvement Provision for further training Scope for teambuilding exercises. ALPHA INSTITUTE Activity 3B ALPHA INSTITUTE 50 Build and support teams 3.3 – Empower teams and individuals through effective delegation and support for their initiatives 3.4 – Create and maintain a positive work environment ALPHA INSTITUTE 51 Being a role model Leaders and their behaviour are scrutinised very closely – others expect to see exemplary standards and performance from their leaders. This gives them confidence in the person who is leading them and helps them to have trust in that person. Where people lack confidence in their leader, this is unsettling, and it can lead to conflict and a lack of understanding of standards and expectations. ALPHA INSTITUTE Recognition Employee contributions may be recognised in the following ways: Handwritten ‘thank you’ notes Passing on positive comments made by customers and colleagues Positive statements in newsletters and bulletins Speeches during business meetings Parties and social gatherings Personalised gifts Financial bonuses Team outings and activity days. ALPHA INSTITUTE Activity 3C ALPHA INSTITUTE 54 Build and support teams 3.5 Encourage teams and individuals to develop innovative approaches to the performance of work ALPHA INSTITUTE 55 Encourage team performance A good manager will use the performance plan as an opportunity to help their team member improve their performance in the job role, use it objectively and assist the team member to become a better employee using the plan as a template or guide. A Key Result Area (KRA) should be considered the overall and broad objective, while the Key Performance Indicator (KPI) could be considered a more detailed look into the KRA itself. Some organisations use these terms interchangeably so it is a good idea to see what your organisation uses and work with that terminology. ALPHA INSTITUTE Activity 3D ALPHA INSTITUTE 57 Demonstrate personal and professional competence 4.1 Model ethical conduct in all areas of work and encourage others to adopt business ethics ALPHA INSTITUTE 58 Business ethics A manager needs to encourage the ethical behaviour of team members by: Taking action when they say they will do something Being open and honest with their team and other staff Providing employees with clear