Answer To: Details of Assessment Term and Year Time allowed Assessment No 2 Assessment Weighting 50% Assessment...
Deblina answered on Jun 10 2021
Details of Assessment
Term and Year
Time allowed
Assessment No
1
Assessment Weighting
50%
Assessment Type
Case Study Analysis and Written Report
Due Date
Room
Details of Subject
Qualification
SIT50416 Diploma in Hospitality Management
Subject Name
WHS and Regulations
Details of Unit(s) of competency
Unit Code (s) and Names
SITXGLC001 Research and comply with regulatory requirements
SITXWHS004 Establish and maintain a work health and safety system
Details of Student
Student Name
College
Student ID
Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me.
Student’s
Signature: ____________________
Date: _____/_____/_________
Details of Assessor
Assessor’s Name
Assessment Outcome
Assessment Result
|_| Competent |_| Not Yet Competent
Marks
/50
Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student.
|_| Student attended the feedback session.
|_| Student did not attend the feedback session.
Assessor’s
Signature: ___________________
Date: _____/_____/________
Purpose of the Assessment
The purpose of this assessment is to assess the student in the following learning outcomes:
Competent (C)
Not Yet Competent
(NYC)
SITXWHS004 Establish and maintain a work health and safety system
1.1.Access and interpret key legislative documents to ensure WHS system complies with regulatory requirements, standards and codes.
1.2.Design a WHS management system to suit characteristics and needs of the organisation, in consultation with appropriate personnel.
1.3.Identify and provide adequate financial, human and specialist external resources to address WHS management practices.
1.4.Develop and clearly articulate WHS policies and procedures in a format readily accessible to all personnel.
1.5.Define and allocate health, safety and security responsibilities within relevant job descriptions.
1.6.Consult with key personnel, and develop and implement a plan for WHS training requirements.
1.7.Establish and monitor a system for keeping WHS records.
1.8.Establish and maintain systems to ensure communication of WHS information to personnel.
2.1.Establish and maintain appropriate consultative processes to suit characteristics and needs of organisation.
2.2.Plan for and ensure that consultation is conducted at times designated by legislation.
2.3.Resolve issues raised through consultation.
2.4.Provide employees with accessible information on the outcomes of consultation.
3.1.Develop or access hazard identification and risk assessment templates that incorporate criteria for assessing risks.
3.2.Plan for and ensure systematic hazard identification at times designated by legislation.
3.3.Develop procedures for the ongoing identification of types of hazards designated by legislation.
3.4.Develop procedures for the assessment and control of risks associated with identified hazards.
3.5.Nominate within procedures the roles and responsibilities of personnel for hazard identification, risk assessment and risk control.
3.6.Take a lead role in controlling risks, including implementing interim or emergency solutions.
3.7.Manage the response to any incident or accident, and follow legislative requirements for notifying and cooperating with WHS government regulators.
4.1.Assess and maintain ongoing compliance with occupational health and safety (OHS) or WHS legislation and regulatory requirements, standards and codes.
4.2.Consult with a range of personnel to elicit feedback on WHS policies, procedures and practices.
4.3.Assess effectiveness of WHS management practices and develop, implement, document and communicate improvements and changes to the WHS system.
SITXGLC001 Research and comply with regulatory requirements
1.1. Identify sources of information for compliance with laws and licensing for business operations.
1.2. Evaluate areas of business operation and determine scope of compliance requirements.
1.3. Access regulatory information relevant to specific business operation.
1.4. Identify risks, penalties and consequences of non-compliance.
1.5. Assess and act on need for specialist legal advice.
2.1. Develop and clearly articulate regulatory policies and procedures in a format readily accessible to all personnel
2.2. Nominate the roles and responsibilities of personnel for regulatory compliance in policies and procedures
2.3. Distribute policies, procedures and legal information to personnel at appropriate times
2.4. Organise information updates for personnel to ensure their knowledge of roles and responsibilities for legal compliance
3.1. Communicate with regulatory authorities when planning business operations and submit required documentation
3.2. Maintain business and occupational licences and check contractor compliance to avoid risk to business
3.3. Continuously evaluate business operations for non-compliance and implement modifications
4.1. Identify and use a range of opportunities to maintain knowledge of current regulatory requirements
4.2. Use organisational communication methods to share updated regulatory knowledge
4.3. Continuously review and distribute plans, policies and procedures for compliance with current laws and licensing requirements
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment
· Weekly eLearning notes relevant to the tasks/questions
· All documents must be created in Microsoft Word, MS Excel where required
· Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet
· Any additional material will be provided by your Trainer
· Computer with relevant software applications and access to internet
Instructions for Students
Please read the following instructions carefully
This assessment has to be completed |X| In class |X| At home
· The assessment is to be completed according to the instructions given by your assessor.
· Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
· Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
· If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
· Please refer to the College re-assessment policy for more information (Student handbook).
ASSESSMENT TASKS
There are three (3) tasks to complete for this unit of competence:
This assessment is based on ACA Restaurant Café’ Business Plan and uses several scenarios to complete the 3 Tasks. Certain tasks contain sub-tasks with written questionnaires, case study analysis report writing.
These tasks comprise the assessment of the application of the required knowledge to comply with laws and licensing requirements forACA Restaurant Café’s’ specific business operations. It focuses the needs to access and interpret regulatory information, determine scope of compliance, and develop, implement and continuously review and update policies and practices for business compliance.
You are required to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. Certain tasks have been developed with templates, tables and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Marking criteria have been provided to support the student’s understanding of the requirement for each task.
To be deemed competent in this assessment each student must demonstrate through written reports and provide information in given templates, the knowledge, and understanding of what actions are necessary to obtain and keep current with the legislative requirements for their industry and specific business. You will have to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. In Task 1C& 1D, Task 2, Task 3A& 3B, there are templates, which you will have to utilise to ensure you validate the required skills and knowledge.
Your responses must comprise:
· a comprehensive, detailed and integrated relevant regulatory requirements and management plan
· a formal communication strategy
· a reflection of current relevant legislation regarding age, disability, racial, sexual,
· formal and planned involvement with a wide range of stakeholders
· a documented risk, issues, and change-management methodology
· a quality execution plan with assurance and control processes of diversity
· a restaurant café’ team-based environment
Evidence of the following is important:
· demonstration of ongoing research and complying with laws and licensing requirements for specific business operationswithin the workplace
· knowledge of reviewing and implementing regulatory requirements and the promotion of its benefits, strategies to comply with procedures for handling complaints or harassment allegations, and management plans, tools, issues, and likely challenges
· demonstration of developing policies and maintaining organisational knowledge of regulatory requirements through communication with regulatory organisations
Task 1 – Research, analysis and written responses
This activity has been designed to assess your knowledge and understanding and managing research of relevant information to comply with regulatory requirements in the workplace.
This task consists of questionnaires which associate with the knowledge of researching information required for legal compliance, evaluating the scope of compliance requirements of the business operations, procedures and standards throughidentifyingsources and government regulatory for specific business areas which supports to review the effectiveness of workoperationand assessing risk for non-compliance. The responses should include the following:
· Must be relevant to the business functions and standards of ACA Restaurant Caféthat you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of work operations followed by relevant experience/exposure within ACA Restaurant Café’ work environment and the scenario incident, also available on e-learning. Your response to the questionnaires must relate to roles and responsibilities and business of the restaurant café.
· The questionnaires have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level.
· Suggested links provided to support findings. Stimulated to practice.
· Certain tasks require you to reflect on relevant scenario incidents and the previous tasks responses to foster the consistency of satisfying compliance with relevant legislative requirements.
· Marking allocations have been stated with each task to support the comprehension of the required information to be delivered.
· Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirementsofthe workplace.
Task 2 – Policy Development
This activity has been designed to assess your knowledge and understanding of developing and policies and procedures for legal compliance in the workplace.
This task consists of questionnaire which associate with the knowledge of compliance issues and the implications of the legislation for undertaking risk analysis and creation of policies and procedures. The responses should include the following:
· Must be relevant to the Business Summary Plan of ACA Restaurant Café and relevant Scenarios 1-7, that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of services practices followed by relevant experience/exposure within ACA Restaurant café’ work environment. The information provided must relate to roles and responsibilities and business of the Restaurant café.
· To generate the policies, you must refer to the existing standards and policies and to the relevant scenario incidents. Previous tasks responses should be considered as a continuation process of customer service improvements to create new policies for ACA Restaurant Café. This is to ensure demonstrating the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level.
· The development of the policies document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided
· The information given must comply with the appropriate legislative framework of the policy/ procedure
· Theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory
· Marking allocations have been stated with each task to support the comprehension of the required information to be delivered.
· Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.
Task 3 – Written Reports and documentation
This activity has been designed to assess your knowledge and understanding of communication with regulatory authorities to design business operations and the submission of required documentation, to ensurecompliance.
This task consists of report writing to demonstrate record keeping and maintaining personal knowledge of regulatory requirements in order to preserve currency, continuously reviewing, updating and distributing plans and polices for compliance. The responses should include the following:
· Must be relevant to the Business Summary Plan of ACA Restaurant Café and relevant Scenarios 1-7, that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of customer services practices followed by relevant experience/exposure within ACA Restaurant café’ work environment. The information provided must relate to roles and responsibilities and business of the Restaurant café
· Certain tasks have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level.
· theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory
· To generate the reports, you must refer to the Business Summary Plan of ACA Restaurant Café and the relevant scenario incidents and must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided. You are to follow the guidelines on how to demonstrate and/or complete the taskwith the use of the information given in the appendices. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided
· Marking allocations have been stated with each task to support the comprehension of the required information to be delivered.
· Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.
HM_WHS & Regulations, Assessment Task I_v2 .1Page 13 of 30
Last Updated 02/05/2020
TABLE OF CONTENT
CONTENT
PAGES
MARKS
MARKS ACHIEVED
Task 1 - Legislative compliance requirement information research (Total of 25 Marks)
1. Written Responses (Total of 11 marks)
Q1: Awareness of legislative compliance requirements
4
Q2: Legal responsibilities and liabilities
3
Q3: Culture supporting compliance and ethical conduct
4
1. Evaluate and identify sources to access regulations
3
1. Government regulators and its functions
6
1. Knowledge of areas of laws
2
1. Risk assessment for non-compliance
3
Task 2 – Policy Development (Total of 18 marks)
Policy 1 (Area 1)
3
Policy 2 (Area 2)
3
Policy 3 (Area 3)
3
Policy 4 (Area 4)
3
Policy 5 (Area 5)
3
Policy 6 (Area 6)
3
Task 3 - Compliance and continuous improvement (Total of 7 marks)
1. Ensuring consistent evaluation of operational compliance
4
1. Sharing updated regulatory knowledge
3
TOTAL MARKS
50
The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task
Develop policies and comply with regulatory requirements
As stated in the Business details above, ACA Restaurant Cafe’ is owned and managed by partners Emma Supreme and Rufus Clarendon. It is located within ACA Hotel.
The Restaurant Café’ is currently open:
Monday – Friday: 6:00am – 9:00pm
Saturday: 8:00am – 9:00pm
Sunday 8:00am – 9:00pm
The owners of the restaurant have decided to start opening on more hours on Saturdays and Sundays due to increased business operation and customer demands as follows:
Saturday: 6:00 am to 11:00 pm
Sunday: 6:00 am to 11:00 pm
ACA Restaurant Cafe’ has been experiencing consistent growth in sales and numbers of customers over the last two years.
The Owners of ACA Restaurant Cafe’, fosters an environment of energy, skills, and determination to establish and maintain a business relationship with customers, suppliers, strategic partners and with other businesses creating service contracts, commission-based arrangement, and association-based relationship. Understanding the need to conduct ongoing research to determine the scope of compliance required, and to continuously review policies and practices in response to any change.
Recently the Owners has faced negative experiences that has generated alarming concerns with...