Post a 150- to 225-word (2- to 3-paragraph) analysis of how each business’s operations are supported by CRM, SCM, and e-collaboration. For each of these businesses, analyze the following: How CRM...

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a 150- to 225-word (2- to 3-paragraph) analysis of how each business’s operations are supported by CRM, SCM, and e-collaboration. For each of these businesses, analyze the following:



  • How CRM would be applied for each business

  • How SCM would be applied for each business

  • The purpose of e-collaboration in supporting each business’s operations

  • To support your response, be sure to reference at least one properly cited scholarly source.

The 2 companies that I have chosen is Amazon and Walmart.
Answered Same DayJun 08, 2021

Answer To: Post a 150- to 225-word (2- to 3-paragraph) analysis of how each business’s operations are supported...

Deepti answered on Jun 09 2021
140 Votes
SOLUTION:
Amazon automated SCM where all activities are controlled by CRM system. The CRM applicati
on is based on e-commerce business via the internet. The system provides Amazon to capture, integrate and distribute data gained at the organization’s website throughout the enterprise. The CRM solution supports the supply chain since they are all interconnected through email, web browser, smartphones, etc. so that the critical business requirement of customer satisfaction is met at all times. Amazon integrated CRM through different approaches. These include tailored promotions, recommendations, personal data collection and storage, customer support and evolution of services like CRM...
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