BUSM1278 - PM Practices Page 1 BUSM1278 – Project Management Practice Individual Assignment – Case Study Assignment 2 – 40% of course marks Assignment task Weighting Due This assignment has one...

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Project Management AssignmentCase Study


BUSM1278 - PM Practices Page 1 BUSM1278 – Project Management Practice Individual Assignment – Case Study Assignment 2 – 40% of course marks Assignment task Weighting Due This assignment has one component: o o Read and understand the enclosed case study With reference to the case study, PMBOK 6th ed, and good project management practice, answer the questions located at the end of the case study. o Task: Write a management report of no less than 3000 words o You are a project management consultant employed to report to the Executive team. The answers must: o Be in a report format to the Executive management team. o Address the questions from a management perspective. o Include the relevant project management theory and suitable diagrams and models as necessary. o Include (academic) references to support your argument/answer. Remember the audience is the senior (executive) leadership team who are NOT project or technology literate so you should use appropriate business language and refrain from using technical jargon. Each question is valued at 20% 11:59pm, 7th September, 2018 Page 2 This case study is an exercise in critical thinking as a project manager Contents The Ticketing System .................................................................................................................................................. 2 Background .............................................................................................................................................................. 2 It Started Off, Finally ................................................................................................................................................. 3 Timeline .................................................................................................................................................................... 3 Decision.................................................................................................................................................................... 4 Making It Happen ..................................................................................................................................................... 4 Questions: .................................................................................................................................................................... 6 Assignment marking criteria ......................................................................................................................................... 7 ____________________________________________________________________________________________ The Ticketing System The Office of Information Technology (OIT) of the Silicon Forest State University (SFSU) uses a ticketing system (software) to report bugs across different departments in OIT that maintain the information system at SFSU level; from the front end (user interface) to the back end (database, server, network). At some point, Remedy ticketing software was chosen. However, that decision was somewhat “flawed” in the sense that not all departments that needed the ticketing system supported Remedy. Remedy is Windows-based client software and it worked fine with most of the front-end side of OIT, but OIT’s back end was mainly maintained under UNIX. This led the UNIX team, and several other groups that maintained the back-end resort, to use a different tool (Request Tracker) which was Open-Source software, and worked under the UNIX system. This case discusses project communication management, especially software bugs reporting among multiple departments involving in software development. Background The OIT is a functional organization. It is under the supervision of the Vice President of Technology, Pike Gresham. OIT has four major departments: the Computing and Network Services Department, which manages the network system at SFSU; the Information System Department, which manages and implements all administrative systems for the university including databases on UNIX servers; the Instruction and Research Services Department, which provides equipment, hardware, software, resources, training, and support to students, faculty, and university staff; and the User Support Services Department, which is essentially the interface for users: students, faculty, and staff to the rest of the OIT when help is needed with technology-related issues. The ticketing system is used throughout these departments to communicate all the technology-related reports, issues, and requests. Given that some of the departments use different ticketing systems Request Tracker, or RT, (UNIX-based) and Remedy (Windows-based) there exists a “gap” in the way information is being processed. The front-end side, which uses Remedy, must manually translate/convert the message from the Remedy format to the RT format in order for it to reach the back-end Page 3 teams. This causes several problems. First of all, the process is time and resource consuming. It means that someone had to be on standby to do the “translation,” and it took a lot of time to do, which made the response time relatively slow. Second, Remedy is more of an enterprise-level tool that provides many features which are not needed by OIT, such as finely detailed forms that request much information which does not fit with an organization like OIT. Those features
Answered Same DaySep 04, 2020BUSM1278

Answer To: BUSM1278 - PM Practices Page 1 BUSM1278 – Project Management Practice Individual Assignment – Case...

Kuldeep answered on Sep 06 2020
142 Votes
Project Management
Project Management
Project Management
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Contents
Introduction    2
Part 1    2
Solution a    2
Project governance could have been implemented into Ron’s project    4
Solution b    6
Concept of project scope, change, schedule, and procurement management and their relationship to project governance    6
Part 3    8
Solution a    8
Role of Project manager    9
Knowledge areas and how they contribute towards a successful project outcome    9
Solution b    12
Pros and cons of using a stakeholder management plan    13
Relationship with the communications plan    14
Conclusion    15
Introduction
It is worth noting that in OIT of the SFSU some departments use different ticketing systems, a "wedge" exists in the form of request tracker, Unix-based as well as method Windows-based process.
Front-end side, which uses Remedy, to reach back-and-end teams, it should convert the format from RIMI format to RTF format; It causes many problems. Initially, process time, moreover, resources are consumed. This means that there is a need to be on the standby to "translate" and it takes a long time to do so, with which a response time is relatively slow. Secondly, treatment is an anti-level tool that provides various features that are not required by the OIT, for instance, detailed expanded forms that do not match the OIT's organizations. Those feature reporting processes make users even more confused. Finally, when the whole message is easily translated, some information may be "lost in translation"; some of this information is missing or misrepresented. A project team is required to manage these issues with the right management plan. PMBOK is extensively used for the project management in practice. However, the effectiveness of both can be achieved only when the project is developed and the planned rules and the appropriate practices in this framework. As the Project Management Plan is an important process that shapes completely, the content to be included in the Project Management Plan is very important for the project’s success. The purpose of this report is to present project management plan so that it can understand how the project is planned.
Part 1
Solution a
Projects Governance is a term used very effectively in the entire project management planning. There is one of the growing trends, and when a project fails; the project administration seems to be a main cause of the unsuccessful project. Project administration consists of all the major elements that make the project a success. Even though this is not a one-sized fit-all project governance needs to adapt to the specific needs of an organization, and there are different eight sections to consider. How these sections build governance structures on the projects, programs, and portfolios, and how it is implemented and implemented will impact it. Project governance is a "monitoring project that is connected to the organization's governance system and incorporates the project life cycle (Banihashemi and Liu, 2013). There are different important elements in project governance that should be emphasized:
i. Consistency with the governance of the organization: The project environment needs to be understood to be in line with the established organization's governance. This compatibility is an important factor and the project administration framework, roles and responsibilities, and the defining of participants' involvement and communication should be considered. These supplements need to be completed at the beginning of the project kick-off.
ii. The length, observation, and control of the governance plan: During the project cycle of Ron’s project, all these components are received. Ron needs to ensure that the administration plan has been implemented in the entire project and it should monitor and control the governance plan's effectiveness. While monitoring and controlling the project administration framework, the project manager needs to ensure that meetings, reporting, risk as well as issue management, trust or project management control programs.
Project governance could have been implemented into Ron’s project
Project governance is a critical element of Ron’s software project since the responsibilities and accountabilities associated with Ron’s business. Project governance is generally kept is one of the most essential elements which Ron and his team must follow to complete the project on time, for example, to fix the ticket system; there are good indications of what the problems in the organization chart remade software are. But unless an organization has specifically designed a project administration policy, such a chart may not exist for project development activity. Therefore, the role of project governance is to provide a decision-making framework for Ryan, who is mandatory, strong and repeated for the project management. In this way, Ron will have a fair access to his business's usual activities and business activities, or projects, both for managing remade software projects (Bibbes, Rollins and Johnston, 2017). Project governance will help the entire IT teamwork in the sense of emails, tickets and such electronic media. No formal form or record was used except for proper ticket and email records.
(Applications of internal governance mechanism)
Eight features of good governance that help Ron and his team work on their project are:
Participation: Participation is a major basis for good governance and such needs should be sensible and organized, and the need for the proper and timely environment from high management.
Based on consensus: There are many actors and many perspectives and good governance requires the intervention of different interests, which means that Ron and Harry and the whole team need to present their points of view to change, update and so on (Heldeweg and Sanders, 2013).
Responsible: Who is responsible is depending on who varies, depending on whether the decision or action comes from inside or outside the crying team? Ron is usually responsible for those who will be affected by their decisions or actions.
Transparency: Transparency means that Ron and his practice making decisions in a manner that complies with rules and regulations. It also means that information is provided free of charge and is directly available to those who influence these decisions and impacts. It also means that enough information has been provided and is available in an easy-to-understand format and media.
Responsive: Ron and Harry attempt to serve all stakeholders within a reasonable timeout to provide good governance for the Remedy Software project.
Effective and efficient: Good governance means processes and organizations can create results that meet the needs of partners who can make the best use of the resources in their settlement.
Consistency and participation: Community welfare depends on ensuring that all members believe they have an interest and are not mainstreamed into society. This is why all groups are needed, but especially the most vulnerable groups have the opportunity to improve or maintain their well-being (Iossa and Martimort, 2011).
Compliance with the rule of law: Appropriate governance requires a proper legal framework, which is implemented fairly.
(Good Governance process)
Solution b
Concept of project scope, change, schedule, and procurement management and their relationship to project governance
Project scope: This Knowledge Zone covers the area of the project, i.e. the activities involved in the project. Because the scope changes are a major cause of changes in the project and generally a cause of grief, it is very important that the project boundaries are well defined and monitored. It is much easier for projects to involve unauthorized work in projects when it seems quite large to absorb, but most projects are estimates with a minimum price. Scope relates to the task of fixing the ticketing system (Kopczak and Fransoo, 2009). Therefore, which includes field management of the plan, which is part of the project management plan. It also happens when the detailed requirements for the final product or service are collected. The reception of the project of Ron is to switch reminder with practicality tracker, some of which already have OIT Is being used in. The software was already...
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