Answer To: Research the company at which you now work (or the school you are currently attending) and write a...
Robert answered on Dec 20 2021
Conflict Management and Negotiation 1
Conflict Management and Negotiation
Conflict Management and Negotiation 2
Conflict Management and Negotiation
Conflict is considered as the interaction of interdependent people who perceive a
disagreement about goals, aims, and values, and who see the other party as potentially interfering
with the realization of these goals. When there are conflicting thoughts and ideas then there are
the issues in conflict interaction. When there are specific goals of interaction in that case conflict
occurs. As working in a team there are different goals and set of options in that case, it might
lead to conflict interaction.
Conflict refers the disagreement between two people on some issue, event or behavior. A
conflict can crop up within an organization whenever two people with diverse view interact with
each other. Conflict arises due to misunderstanding that exaggerates the disagreement to a great
extent. It is defined as a process in which a particular situation gives rise to the perception in the
minds of one party, of negatively being affected or opposed by another party. A conflict can arise
ecause of many reasons such as, differences in the interests, i.e. the interest of one is surpassed
for the fulfillment of another, differences in the value system such as the inherent cultural or
eligious background opinion clashes. In an organization the major reason for conflict at the
managerial level is the differences in the leadership and managerial styles. Clashes in the
attitudes, personality traits, perception can be detrimental for the success of the organization.
For instance, in an organization, job is ca
ied out in groups or teams, in such a case it is
essential to cooperate with each other, so that the goal goals lead to organizational goals. But
many a times it is witnessed that the working styles of the members in the team may differ. This
difference gives rise to conflicts in the team, hampering the performance, harmony and
productivity of the organization on the whole. If an employee is very efficient in his working,
Conflict Management and Negotiation 3
presents all the reports and researches on time, and follows a task oriented approach, i.e.
focusing on the task that is assigned to him, and considers it as a measure of success and
performance. On the other hand, an employee who follows a participative, people oriented work
style i.e. involving every other employee in the team, having a view of them in every decision
and following a collective approach, may generate a ground of conflict for the same. As the two
approaches of managing the team are totally different, and this difference in opinion of the
members give rise to inter personal conflicts in the team.
Negotiation involves two or more parties who each have something the other wants and
who attempt to reach an agreement through a process of bargaining.
It occurs when all parties
have both shared interests (meaning they’re committed to a resolution) and opposed interests
(meaning they don’t agree on everything). This definition implies that both parties have an
incentive for devoting energy to the negotiation, and that they are willing to collaborate on
eaching a shared agreement.
Sometimes we use the terms bargaining and negotiating
interchangeably, although most associate bargaining with the type of haggling that occurs over
items in a yard sale and negotiating with a more formal process in which parties attempt to find a
mutually agreeable solution to a conflict situation.
We have taken an example of an international collaboration between two nations i.e.
Russia and Saudi Arabia.
Application of Negotiation strategies to resolve a conflict:
The main perspective here will be intercultural negotiation i.e. between Saudi Arabia and
Conflict Management and Negotiation 4
Negotiating consists of five stages: (1) preparation and planning, (2) defining ground
ules, (3) clarifying and justifying your case, (4) bargaining and problem solving, and (5) closure
Preparation and planning: This is the first stage of negotiation, preparation and planning
are the keys to successful deal making. It is important for the negotiator to prepare in advance.
Be clear about what you want and why. Gather data to support your position. Consider ways to
present your arguments persuasively. Consider what the other party wants and why. What data or
tactics might they use? How will you counter? It is important to answer these questions when
preparing your negotiation strategy. It is also important to understand your and the other party’s...