Spokes was very busy ordering stock for the new store, buying shelving units, arranging for the refrigerators to be delivered, and getting the bakery and butchery equipment installed. He received...

Spokes was very busy ordering stock for the new store, buying shelving units, arranging for the refrigerators to be delivered, and getting the bakery and butchery equipment installed. He received numerous telephone calls for the vacant positions, and wrote down the callers’ names and telephone numbers so that he could get back to them. Eventually he realized that it was 25 October and he had not yet conducted any selection interviews. He hastily chose some numbers at random, phoned the applicants and arranged interviews for the following day. He had estimated the number of people he would require in each position and he was very lucky to be able to fill all the vacant positions. Opening day arrived and the doors opened for business. Most of the newly appointed people reported for duty but, before the end of the first week, Spokes realized that he had problems. His cashiers were complaining about the long working hours and the fact that there was no relief staff. Some of the shelf packers approached him, explaining that they were concerned about the fact that there were a lot of minors in the payroll. He also received numerous customer complaints about the products supplied by the bakery. Answer the following questions by relating your discussions to the above case study. a. Explain how Spokes should have planned his workforce by providing an overview of the steps he should have followed. (6 marks) b. Identify the mistakes that Spokes made in his recruitment efforts, starting with the lack of a recruitment policy. (6 marks)Discuss how Spokes should have approached the recruitment process, indicating the methods he could have followed, and the trends that he could have taken into consideration. (6 marks) d. Do you think Spokes should have conducted a job analysis? Why? (7 marks) QUESTION 2 (25 marks) a. State and explain four methods of traditional performance appraisals. Explain the conditions under which each one is preferred over others? (20 marks) b. Compare and contrast performance appraisal and performance management (5 marks)