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STUDENT ASSESSMENT BOOKLET BSBMGT517 Manage operational plan Student first name: Student last name: © 2019 Eduworks Resources Eduworks Resources is a division of RTO Advice Group Pty. Ltd. Cover image © Bigstock www.bigstockphoto.com The copyright of any adaptations and/or modifications to this material remains with Eduworks Resources. Adapted and/or modified materials must not display the Eduworks Resources logo. The following attribution must be made on this page: ‘This is a modified document based on materials prepared by Eduworks Resources.’ Material that has been modified by the RTO after purchase and that has received a non-compliant audit outcome is not covered by our Customer Guarantee. Contents Assessment Overview4 About Your Assessments4 How to Submit Your Assessments4 Assessment Task Cover Sheet4 Assessment Appeals4 Assessment Plan5 Assessment Task Cover Sheet – Assessment Task 17 Assessment Task 1: Develop Operational Plan9 Part A – Operational Plan Knowledge9 Part B – Develop Operational Plan12 Part C – Develop Contingency Plans16 Part D – Consultation Process17 Part E – Gain Plan Approval and Distribute Information to Work Teams18 Assessment Task Cover Sheet – Assessment Task 221 Assessment Task 2: Implement and Monitor Operational Plan23 Part A – Implementation Planning24 Part B – Implement Strategies26 Part C – Evaluate Progress and Adjust Plans28 Part D – Negotiate Operational Changes30 Assessment Overview This Student Assessment Booklet includes all your tasks for assessment of BSBMGT517 Manage operational plan. About Your Assessments This unit requires that you complete two assessment tasks. You must complete all tasks to achieve competency for this unit. Assessment Task About This Task Assessment Task 1: Develop Operational Plan In this task you will be developing organisational operational and contingency plans to address operational issues in consultation with staff members of an organisation. Assessment Task 2: Implement and Monitor Operational Plan In this task you will be implementing operational strategies, evaluating their outcomes, and making necessary adjustments to try and improve operational performance. How to Submit Your Assessments When you have completed each assessment task you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task where you need to submit items for assessment, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet. Assessment Appeals You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process. Assessment Plan The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for BSBMGT517 Manage operational plan. Your assessor will provide you with the due dates for each assessment task. Write them in the table below. Assessment Requirements Due Date 1. Project 2. Project Agreement by the student Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments. Have you read and understood what is required of you in terms of assessment? Yes No Have you read and understood the RTO’s policies and procedures related to reassessment? Yes No Do you understand the requirements of this assessment? Yes No Do you agree to the way in which you are being assessed? Yes No Do you have any special needs or considerations to be made for this assessment? If yes, what are they? Yes No Do you understand your rights to appeal the decisions made in an assessment? Yes No Student name: Student signature: Date: Assessor name: Assessor signature: Date: If you have any questions regarding your assessment, please contact Kueen’s Institute at
[email protected] or on (02) 9904 6502. BSBMGT517 Student Assessment Booklet (ID 163450) © 2019 Eduworks ResourcesPage 5 If you have any questions regarding your assessment, please contact Kueen’s Institute at
[email protected] or on (02) 9904 6502.BSBMGT517 Student Assessment Booklet (ID 163450) © 2019 Eduworks ResourcesPage 8 Assessment Task Cover Sheet – Assessment Task 1 Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work. Name: Date of submission: Unit: BSBMGT517 Manage operational plan Assessor to complete Assessment Task Satisfactory/ Not satisfactory Date Was this a resubmission? Y/N Project STUDENT DECLARATION I declare that these tasks are my own work. · None of this work has been completed by any other person. · I have not cheated or plagiarised the work or colluded with any other student/s. · I have correctly referenced all resources and reference texts throughout these assessment tasks. · I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student signature: Student name: ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence. Assessor signature: Assessor name: Date: Assessment Task 1: Develop Operational Plan The following assessment tasks use a simulated business called Complete Business Solutions Australia (CBSA). In order to complete the assessment tasks, you will need to access information, templates, policies and procedures found on the CBSA website. Your assessor will provide you with login details. Navigate to www.cbsa.com.au, select ‘Log in’ and enter your username and password prior to completing your assessment tasks. For this assessment you will play the role of Business Compliance Specialist for CBSA. CBSA is a consultancy service providing assistance with compliance, finances, human resources, information technology and other business needs to ensure that businesses have the expertise and support they need to survive and prosper. You should familiarise yourself with what CBSA does, its services and history, the organisational structure of the business and its employees. Ensure that you read the Business Plan to understand CBSA’s mission, vision, and business objectives. Task summary In this task you will be developing organisational operational and contingency plans to address operational issues in consultation with staff members of an organisation. This task is divided into five parts: Part A: In this part, you will be displaying your knowledge of operational plans Part B: In this part, you will be developing an operational plan to address operational issues Part C: In this part, you will be developing contingency plans for the operational plan Part D: In this part, you will be leading a consultation session in regards to your plans with staff members and clients Part E: In this part, you will be presenting your approved plans to work teams The instructions for each part are provided below. Resources and equipment required to complete this task: Three (or more) additional students for role play activities Access to textbooks and other learning materials Access to a computer with the Internet and email Access to Microsoft Word or a similar program. CBSA Policies and Procedures (accessible via the CBSA website) CBSA Business Plan (accessible via the CBSA website) Operational Plan template (provided in Part B) Contingency Plan template (accessible via the CBSA website) When and where will this part be completed? Your assessor will give you the due date for this assessment. What happens if I get something wrong? If you get something wrong you will need to resubmit that part of the task or the related document that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how. Student instructions for Task 1 Complete all parts of the assessment below. Part A – Operational Plan Knowledge To begin this part, read the following email and its attachment, then complete the tasks that follow: To: You From: Henry Thomas (
[email protected]) Date/time: Monday 12:08PM Subject: Operational Plan Knowledge Attachment: Knowledge Questions.docx To You, I want you to investigate the organisation’s current processes to determine what operational adjustments should be made to ensure the continued success of the business. Prior to doing this, I need to understand what your current knowledge of CBSA is and operational planning. Please provide answers to the questions I have asked in the attached document. You will need to refer to the CBSA Business Plan and its organisational policies and procedures to help with your answers. Kind Regards, Henry Thomas Governance Manager 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au Attachment Knowledge Questions.docx Please answer the following questions: 1. Describe three models and/or methods for developing operational plans: Model/Method Description of model/method 2. Explain what the role of an operational plan is in achieving the organisation’s objectives. 3. Explain what the different stages of the budgeting process are. 4. List three different approaches that could be used to develop key performance indicators to meet business objectives. 5. Outline three legislative and/or regulatory requirements that CBSA would need to adhere to when implementing its operational plan. 6. Outline five of CBSA’s policies and procedures that directly relate to the operational plan. Task Refer to the CBSA Business Plan and its policies and procedures (all accessible via the CBSA website) to get an understanding about the organisation and its processes. Then using a word processor, create a document to record your answers to the questions contained within the email attachment (Knowledge Questions.docx) ensuring you provide answers to each of the six questions. Part B – Develop Operational Plan To begin this part, read the following email and its attachment, then complete the tasks that follow: To: You From: Henry Thomas (
[email protected]) Date/time: Tuesday 11:02AM Subject: Operational Plan Attachment: Strategic Plan Overview.docx, Operational Performance Data.docx, Strategic Plan Template.docx To You, Thanks for providing the answers to the questions I posed. I’m now ready for you to look at developing an operational plan for CBSA. Some background information is provided below. At a recent CBSA board meeting the organisational strategic goals progress and operational performance were discussed. The board is very unhappy with the current state of its operations and the performance measurements against the strategic goals. I have attached the strategic plan overview including this year’s strategic objectives, and the latest operational