Student Assessment Pack
BSBTWK502 - Manage team effectiveness
First Published in 2021
This Assessment Pack is copyright to Apeiro Institute. This assessment pack is developed by Apeiro Institute using material purchased from Precision Group.
Precision Group (Australia)
Level 13, 269 Wickham St, Fortitude Valley 4006
Email:
[email protected]
Website:
www.precisiongroup.com.au
© 2020 Precision Group (Australia)
We at Apeiro Institute are thank-full to Precision Group for their Training Resources.
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Except under the conditions described in the Copyright Act of 1968 no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the owner.
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Steps for Learners
1.
Learners should be spending minimum of ten (10) hours a week other than classroom contact hours for self-directed studies. These hours can be used in forms of; completing assessments, studying learner’s manual PRESCRIBED BY Apeiro Institute, reading, researching and analysing information online, completing case study given by the trainer, studying for class test and to complete required research for classroom-based discussions/activities. These hours are designed to provide all learners with the opportunity to spend quality time developing their knowledge and skills to achieve satisfactory course progress.
2.
Receive your Learner Assessment Pack and discuss with your Assessor the expectations of this Assessment. If working on your selected organisation not mentioned mentioned in the assessment, you may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss the requirements with the Assessor if you intend to undertake the tasks based on your employing organisation and not using the simulated business, Bounce Fitness.
3.
Your Learner Assessment Pack is where you will get the Task information. Complete the Tasks as instructed, using either the simulated business, Bounce Fitness or the employing organisation.
4.
After you complete your Assessment, gather and return your evidence documents, as detailed in the Task(s) in the timeframe agreed with your Assessor.
5.
All short question must be answered with approx. 80 words (approx.). All Reports, case study or project; must be written with a word count of 700-900 words (approx.) and/or as per trainer’s instructions. Class test/presentation/role-play or classroom based practical activity to be completed as per the instruction by the assessor. Presentations, to be completed using MS PowerPoint software with minimum of 10 slides and/or as per trainer’s instructions.
6.
Learner must complete this assessment in an electronic format and submit it in MS Word only and complete presentation in MS PowerPoint.
7.
Style Guide, Leaners should follow standards font size, style and font colour format to complete their assessment.
·
Standard Font Style – Calibri or Times New Roman
·
Standard Font Size – size 11 or size 12, except for heading where size should not exceed size 16/18.
·
Standards Font Colour – Black, except some circumstances where required blue or any decent colour are permitted.
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For any variation and any question, discuss that with your trainer.
Learner Information
This
Learner Assessment Pack
is designed for you to complete the assessment for
BSBTWK502 – Manage team effectiveness.
It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.
The assessment tasks include
Short Answer Questions
where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment (project work),
where you need to demonstrate your skills required in the unit. It is recommended that you use the case study provided in the assessment where possible. If you are working on a different organisation, to discuss with the assessor first and obtain the written permission. Ensure to discuss this with your assessor prior to commencing with the assessment.
This Learner Assessment Pack is made up of two task:
Assessment Tasks
Assessment Tasks, including:
§
Short Answer Questions
§
Project Work (Practical Assessment)
Reasonable Adjustment
Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with a disability have:
§
The same learning opportunities as learners without a disability, and
§
The same opportunity to perform and complete assessments as those without a disability.
Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:
§
Customising resources and assessment activities within the training package or accredited course
§
Modifying the presentation medium
§
Learner support
§
Use of assistive/adaptive technologies
§
Making information accessible both before enrolment and during the course
§
Monitoring the adjustments to ensure learners needs continue to be met
Assistive/Adaptive Technologies
Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.
IMPORTANT:
Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.
Resources Required for Assessment
To complete the Practical Assessment projects, you will require access to:
- Computer with internet and email access and a working web browser
- Installed software: MS Word, Adobe Acrobat Reader
- A workplace that will allow you access to:
- Workplace documentation, including:
·
Documents related to the team’s task
Documents related to a task can include, but are not limited to:
§
Project Plans
§
Policies and Procedures
·
Organisational business objectives
·
Workplace documents that contain organisational protocols:
·
When conducting consultations
·
During meetings
These can include, but are not limited to the following:
§
Policies and Procedures
§
Staff Handbook
·
Organisational policies and procedures for employee accountability
- One supervisor
- At least two team members
Team members refers to individuals that you must work with to complete a common task. They can include individuals from your work team or individuals you are currently collaborating with to complete a project
- One internal stakeholder relevant to the team’s task
Other internal stakeholders may include, but are not limited to the following:
§
Senior Management
§
Team Leaders
§
Coordinators
- Workplace documents that contain feedback from external stakeholders
Workplace documents can include, but are not limited to the following:
§
Feedback forms
§
Emails received from external stakeholders
External stakeholders may include, but are not limited to the following:
§
Clients
§
Suppliers
o
Resources required for the following:
·
Delivering formal learning opportunities
Resources required will depend on the specific formal learning opportunity identified
·
Conducting team activities
Resources required will depend on the specific team activities identified in Task 2 Part 3
.
- An opportunity for your team to undertake a task during the period of this assessment
Accessing Intranet Pages and External Links
Throughout this workbook, you will be asked to access specific pages from the simulated business, Bounce Fitness and/or external webpages. Links to these pages are formatted in
Blue Text.
To access these, hold the
Ctrl key for Windows users
while clicking on these links.
For Mac users, directly click the link.
The simulated business, Bounce Fitness, can be accessed by going to
http://bouncefitness.precisiongroup.com.au
.
Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO).
Task two is a project work and this assessment will be due at the end of last week of the unit delivery.
This task will require learners to access the series of document at the following link,
Case study Document Access
How to write Executive Summary -
https://www.projectmanager.com/blog/write-an-executive-summary
How to write a project report -
https://slite.com/learn/project-report
How to develop a project plan -
https://www.projectmanager.com/project-planning
Instruction - before to start the project assessment
,
ü
This assessment task requires you to develop the project work based on the
Bounce Fitness Internet Coffee Shop Marketing Plan or an appropriate company as agreed with your assessor/trainer. You must ask trainer/assessor before to commence the work and in writing.
ü
Your research answers should investigate all necessary details related to the managing the project work.
ü
Group work: This assessment task is a group work, group of two participants/learners. You are required to interact together in a group and analyse the above given case study and required documents from Bounce Fitness Website link or from your chosen workplace.
ü
Your ideas may be similar but your
answer must not be the same.
ü
A learner may select another company of their choice, however this must be approved by the assessor and supporting documents, links or any other appropriate information should be included with the submission.
ü
Project Assessment
Project Overview
This project will require you to manage team effectiveness.
The project is divided into four parts:
1.
Project Assessment Part 1 Establish Team Performance Plan
2.
Project Assessment Part 2 Develop and Facilitate Team Cohesion
3.
Project Assessment Part 3 Facilitate Teamwork
4.
Project Assessment Part 4 Liaise with Stakeholders
Tasks and activities in this project assessment require you to have access to a workplace or a similar environment.
Read the instructions in this project carefully before proceeding.
Resources Required for Assessment
Resources you need to access to complete this assessment are outlined in the
Resources Required for Assessment
section of this workbook and in the task overview of each part of the assessment.
Forms and Templates
Assessment forms and templates are provided in each task in this Project Assessment, unless otherwise specified.
If you are currently in workplace, you may use similar forms and templates used by your organisation to complete the assessment. However, all requirements specified in the task must be included in your submissions.
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Part 1. Establish Team Performance Plan
Task Overview
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This part of the project requires you to develop a team performance plan and communicate the team performance plan to relevant stakeholders. Specifically, you are required to:
§
Identify team purpose, roles, responsibilities in work teams according to organisation and task objectives
§
Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team
§
Support team members in meeting expected performance outcomes
§
Establish open communication processes with relevant stakeholders
Resources Required:
To complete this project, you will need access to the following:
§
A workplace that will allow you access to:
o
Workplace documentation
o
Documents related to the team’s task
Documents related to a task can include, but are not limited to:
§
Project Plans
§
Policies and Procedures
o
Organisational business objectives
o
Workplace documents containing organisational protocols to follow when conducting consultations
§
Resources required for delivering formal learning opportunities
Resources required will depend on the specific formal learning opportunity identified
§
People, including:
o
At least one supervisor
o
At least two team members
Team members refers to individuals that you must work with to complete a common task. They can include individuals from your work team or individuals you are currently collaborating with to complete a project
§
An opportunity for your team to undertake a task during the period of this assessment
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Task 2 - Q 1.1 Create a Team Performance Plan
1.
Review the instructions here and the skills outlined in the
Observation Form.
Arrange a time with your assessor to observe you in conducting the team meeting. Discuss all requirements of the task with your assessor and prepare these before the team meeting.
Your assessor will complete the
Observation Form.
If direct observation is not possible, record the meeting in a video. Ensure to obtain permissions first from persons involved before doing so.
2.
Conduct the team meeting. You must:
a.
Discuss the following that you have identified:
§
At least one team task
§
At least two task objectives
§
At least two organisational objectives relevant to the task
b.
Identify the team’s purpose for conducting the task
Purpose refers to why the team must conduct the task identified. Purpose identified must correspond with the task’s objectives.
c.
Identify at least one SMART team goal.
Goal refers to a general objective that the team aims to achieve by the end of the task (e.g., increase company profits).
SMART is the criteria that ensures that goals are Specific, Measurable, Attainable, Relevant, and Time-bound.
d.
Identify at least one expected outcome related to the task for the whole team.
Expected outcomes are the specific, quantifiable outcomes that the team hopes to achieve by the end of the task (e.g., ‘increase company profit by 50% by the last quarter’)
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e.
Discuss the following requirements for each team member, including yourself:
§
Individual roles within the organisation
Identify at least one role of each team member.
Role refers to the short description of what each team member does within the organisation (e.g., fitness trainer)
§
At least one responsibility for each team member
Responsibility refers to the individual tasks assigned to each member related to the team’s task.
§
At least one SMART goal
§
At least one expected outcome
f.
Encourage your team to understand everyone’s part
g.
Foster your team’s understanding of everyone’s part
h.
Demonstrate effective communication skills
Record the results of your discussion in the
Team Performance Plan
template.
Do not write anything on the
Key Performance Indicators (KPIs)
section. This will be completed in the following task.
3.
Submit the following to your assessor:
§
Partially completed
Team Performance Plan
§
Video recording (ONLY if assessor is not available for direct observation)
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