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Student Problem Solving and Reserch Skills – week 1 ITECH 5500 Tutorial-Workshop Week 08 PART A Resources Required:Computer with Internet connection and audio-visual support [Students are recommended to use headphones/earphones] Aim:To further explore and understand the theories and practices on Non-verbal Communication and its effects. PART A NVIVO Visit the QSR web site (QSR is a LaTrobe University spin-out company) and download and install a Trial version of Nvivo. This is fully functional but will expire in 2 weeks. If you want to keep using Nvivo after two weeks, download it again. https://www.qsrinternational.com/nvivo/what-is-nvivo Create a new Nvivo project – provide a short title (maybe your name) You should see a screen that looks something like this On the Menu, Select Import and read in the coding_sample_airbnb.txt file on Moodle. This contains some Airbnb reviews. After importing the Airbnb review file you should see the reviews on the right, a pane that displays Nodes in the middle (no nodes defined yet) in the middle and nav bar on the left. Imagine you are doing qualitative research aimed at understanding how Airbnb guests experience the houses they stay in. You will practice making up your own codes that represent how guests experience the houses. For example, you may read the first review “A beautiful, huge house, on three levels” and think the size of the house is important for guests. You will want to create a Node you will call Size that you will use to ‘tag’ all words or phrases that relate to this. Create a Node by dragging the text ‘huge house on three levels’ to the Node pane and naming the node Size Review 3 starts with “Fantastic large house” that you think is raving about the size of the house. Drag that text directly to the Node Size. Node Size now has 2 references. Click on the Node to see them Continue Coding – reading reviews and assigning phrases to new nodes or existing nodes until you have at least 15 Nodes and record them here: __________ ___________ __________ __________ ___________ __________ ___________ __________ __________ ___________ __________ ___________ __________ __________ ___________ __________ ___________ __________ __________ ___________ __________ ___________ __________ __________ ___________ You can define Relationships between Nodes and Add Nodes to sets. For example, I might want to create a Set called Features of the House and assign Size and Attractiveness Nodes to this. You have commenced the Coding process to analyse interview data qualitatively. After coding all your text data, the Nodes, Relationships and Sets provide you with deep insights into your data that you can use to extract Themes following the qualitative methodology called Thematic Analysis. PART B UNDERSTANDING QUALITATIVE METHODS Watch the following youtube video by Dr Leslie Curry from Yale University. It is titles “Fundamentals of Qualitative Research Methods: Data Analysis” https://www.youtube.com/watch?v=wbdN_sLWl88 Answer the following questions after watching this video. 1/ How does Dr Curry define qualitative analysis? 2/ What example does she use of a research question that requires a) A quantitative approach? b) A qualitative approach? 3/ What does she say are the main features of qualitative research that differentiate them from quantitative research? 4/ What does she say are the products of qualitative research? 5/ What does she mean by a “recurrent theme”? The above discussion focused on qualitative research methods in health care scenarios. Can you think of a a) A possible quantitative research question in an organisational scenario? b) A possible qualitative research question in an organisational scenario? 1. Paraphrasing means using your own words to restate the central idea put forth by another author (refer to Lecture 05). The following link on ‘Using paraphrasing in writing’ (University of Southampton) will help you to understand, evaluate, how to approach and practice paraphrasing. Visit the link and perform the activities, and then summarise your responses (copy where applicable). https://www.elanguages.ac.uk/los/sst/using_paraphrase_in_writing.html 2. Now do some test-testing on paraphrasing and also referencing (Refer to lecture 05). The following quote is taken from the text book Business Driven Information Systems written by Paige Baltzan, Amy Phillips, Kathy Lynch, and Peter Blakey, published in 2010, page 258, published by McGraw-Hill Australia Pty Ltd, North Ryde, NSW, Australia. Westpac Financial Services (WFS), one of the four major banks in Australia, serves millions of customers from its many core systems, each with its own database. The databases maintain information and provide users with easy access to the stored-information. Unfortunately, the company failed to develop information-capturing standards, which led to inconsistent organizational information. For example, one system had a field to capture email addresses while another system did not. Duplicate customer information among the different systems was another major issue and the company continually found itself sending conflicting or competing messages to customers from different operations of the bank. A customer could also have multiple accounts within the company, one representing a life insurance policy and one representing a credit card. WFS had no way to identify that the two different accounts were for the same customer. WFS had to solve its information quality problems immediately if it was to remain competitive. The company purchased NADIS (Name & Address Data Integrity Software), a software solution that filters customer information, highlighting missing, inaccurate and redundant information. Customer service ratings are on the rise for WFS now that the company can operate its business with a single and comprehensive view of each one of its customers. a. What in-text reference should appear at the end of this quote? b. Write down the matching item for the Reference list c. Paraphrase the quote keeping the author’s meaning, but using different words. d. Give an appropriate title to the given paragraph. 3. Now that you have completed the self-testing, you need to find a valid source (a book or a journal article) related to your research topic and copy a relevant section (relevant to your research topic)- a paragraph or part of, and then do the following: a. What in-text reference should appear at the end of this copied quote? b. Write down the matching item for the Reference list c. Paraphrase the quote keeping the author’s meaning, but using different words.