Task You are assuming the role of General Manager in a hospitality business. You may use your own workplace or a hospitality business you may wish to work for in the future. Note: You will be using...

Task

You are assuming the role of General Manager in a hospitality business. You may use your own workplace or a hospitality business you may wish to work for in the future.

Note: You will be using these positions / descriptions throughout this subject. Start well with assessment one to set yourself up for success in the other tasks. You will be using these descriptions to design job advertisements, interview questions and performance reviews

Description

Learning Outcome/s (Total Assessment)

Students who successfully complete this assessment will:

• Successfully select an applicant for a role according to their own set selection criteria

• Produce all relevant documentation

• Have demonstrated an understanding of the concepts covered on various HR topics

• Successfully select an applicant for a role according to their selection criteria

• Participated in a role play demonstrating competency

Assessment Details

Task 1 - Prepare to recruit

1.1 Outline the threepositions you will be recruitingfor.

*One must be a fulltime position and one must be a casual, contract or temporarypositionand one volunteer

1. 2 Discuss twoindicators that you may see in your daily operations thatpoint to the need for recruitment

1. 3 Who would you consultwith before making a recruitment decision?

1. 4 Whyis it important to follow organisational and legal practices when following recruitment process? Include one example ofan employment law principle.

1. 5 Sourceor design aPosition Descriptions for each of your positions

(remember to reference)

-Ensure criteria incorporate customer service attitude and experience to ensure a fit to the position.

** If you choose to source a current PD remember to reference.

Task 2 -
Administer
recruitment

2.1Based on your response from Part 1develop selection criteria for each

of your positions

2.2 Designa job advertisement for eachpositions

2.3 Prepare interview questions(remember to link selection criteria)minimum of 10 questionsfor each position

2.4 Outline how you will process applications and determine who will move to the next stage of the recruitment process

2.5 Outline the interview strategy you will use and how you will prepare for interview

2.6 Outline one example where you may need to make an adjustment for a candidate with a special need. How would you ensure all EEO andAnti Discriminationrequirements are met?

2.7 Outline whatrecords and documents you may retain during the recruitment process and why it is important to safeguarding the organisation?

Task 3 - Employment processes

Details

3.1Identify the strategies you would use to perform necessary employment checks

3.2Prepare a contract forallofyour positions

3.3 Prepare an induction agenda forall newemployees first weeks

3.4Preparea letter to send to unsuccessful candidates

Task 4 - Performance appraisal

Selectoneof yourpositions

4.1List three benefits to having a formal evaluation process

4.2What are two possible reasons forpoor workplace performance?

4.3Outline two methods ofevaluatingperformance?What records would you keep and where would you keep them?

4.4 Discussthe relationship between performance evaluation and training

4.5 How would you recognize outstanding job performance?

4.6Design anevaluationprocess to measure the performance of your new employee. It must includereference tothe followingstandards:

• adherence to procedures

• costminimisation


• customer service standards


• level of accuracy in work


• personal presentation


• productivity

• punctuality


• response times


• team interaction


• wasteminimization