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Running Head: DIAGNOSIS AND REFLECTION
Diagnosis and Reflection
There are five communication diagnostic tools among several others that are used to measure the effectiveness of communication. In this context, first tool is “Annual employee survey”. This is a useful and important tool to individuals for measuring their communication style in the term of effectiveness. This tool works on the basis of three sections of communication face to face communication, written communication and oral communication. These sections include a set of different questions that facilitate an individual for measuring the effectiveness level of communication (Borg & Mastrangelo, 2009). According to this tool, I am good in face to face communication but oral and written communications are not strong and effective. Next tool is “Communications Style Questionnaire” that is quite effective to measure communication style of an individual as it measures the communication through some questions related to skills and ability. These questions give the answer to the effectiveness of communicating style of a person because it uses style of communication (McClement, 2012). As per the analysis of own communication style, I can say that I have ability to communicate accurately with others through indirect communication channel. I feel hesitation in direct communication with others. Third tool is “Johari Window”. It is a well known tool. This is because it facilitates an individual to know her or his skills and ability of communication (West & Turner, 2008). This window is divided into four quadrants. With the help of this, an individual may know those communication skills that are known to others but he or she does not recognize as well as those communication skills that are known to the person but others do not know. As per the analysis of this communication tool, my colleagues explained that writing based communication skill is my strength but they could not know that any learning skill which helps me to communicate with others through writing. I am also good in making a relationship with communication, but they do not explore it. As per this tool, it is also clear that in some areas of communication I am strong but I also face issues related to some areas of communication. An assertiveness questionnaire is fourth tool to measure the communication. This tool is a collection of some communication related questions which facilitate an individual to know about the effectiveness of their personal communication. This questionnaire includes opinion analysis, approach to communication and thinking along with other aspects which related personality of an individual with communication style. These questions facilitate in addressing communication gap (Cook, 2007). After using this communication tool, I observe lack of self-confidence that affects my personality when I communicate with others. Next tool is “Self-assessment”. This type of the communication measuring tool is also effective as it works on the basis of other’s feedbacks. In this method, the feedback provider provides feedback related to communication after making personal observations, and personal interactions (Rouco, 2015). Hence, this communication tool explores that an individual is good in face to face communication or ability and skills to communicate or not. On the basis of this analysis, I can say that I have a skill to make communication but I am not good in group communication. As a result, I cannot share my experience with group that shows negative communication skill.
According to the outcome of communication diagnostic tools, I face a problem in interpersonal communication due to lack of confidence that may be a cause of poor vocabulary. For being a good leader, a person should have the ability of interpersonal communication and a high level of confidence. Therefore, I think I have to work on interpersonal communication skill that may not be possible without the development in the confidence level. This is because confidence in communication replaces the hesitation and encourages a person to speak with confidence. Hence, I should have to consider the improvement in above defined lack areas through improvement in skills of self-learning as well as the improvement in ability of interpersonal communication. For these improvements, suggestions and feedbacks of seniors, family members, friends and relatives will help me to make improvement as they will observe my communication style in more effective manner.
I perform a role of team leader in my company. There are 25 employees in my team to conduct routine of jobs. To manage team member in an effective manner, I use skills related to interpersonal communication that facilitates me to make communication in a proper way. It also helps me to get learning from communication. To ensure better communication, I use the personal learning and interpersonal speaking skills and my team also provides their view related to problem in communication. Their recent report explains that they are facing issues in communication as I repeat sentences many times that create confusions.
In this context, I meet with the general manager and senior HR manager at different locations, when I participated in a program conducted by my organization. During the discussion, generally manager was ordering me to make changes in the team to improve the efforts and productivity of the team. During this conversation, I could not explain him that the team was facing issues due to the lack of effective conversation between team leader and team members. I could not explain that the productivity level of my team is good. This is because I hesitate to counter the statement of the manager.
When I...