These are two separate yet continuing projects from the attached files of deliverable #1 and #2. So...

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These are two separate yet continuing projects from the attached files of deliverable #1 and #2. So the pages for each deliverable (#3 and #4) would be 8 pages, as of total of 16 pages. I'm attaching the rubric and the previous deliverables #1 and #2 so that you can continue the same contents from those.

Microsoft Word - CIS 5800 Deliverable #1 - Jacqueline Kang.docx Kang 1 Jacqueline Kang Professor. Held CIS 5800 Mar 3, 2022 Business Case - Reasons for doing this project (from the organization perspective) Introduction: The main idea of the organization is to commission the development team to develop a tool to help customers report issues and view responses from the unit. The main feature of the new system is a multi-factor authentication system to help protect customer credentials. This new feature could use a combination of text-based security passwords and images to access a session on the system. This is the required new system the organization need so that they can maintain full discrete methodology to take the feedback from the customers and response to them through the system. The new system which is being developed helps the organization in understanding the customer needs and their issues with the proper resources not only the organization can see the customers response in the portal but also the team which will be assigned to this new system can reply to them. This new system will be full safe for the customers and to the organization since it will have the text-based security passwords and images to access a session on the system. It is a very bold and important move for the organization in the betterment of customer support and it gives a head to the organization’s customers eccentrical system. 2 Project Scope: The project will help the customer support team of the organization to take their customer support service to the next level by adding the new quality worked system with proper security to it, so that the privacy of an individual customer is maintained. This project rules out all the remaining lags in the organization’s customer support unit and bring a drastic change in the service which they provide to their customers. The all-around scope of the system which the organization is going to build for the purpose of their customers is very scalable with the advantage of the betterment and the quantity of the customer’s. These type of system play an major role in the reputation of an organization. Financial Appraisal and Market Assessment Financial cost to build the required system is in the moderate range, the benefits which the organization getting from the system is higher than the cost it is paying to build it. It is very essential for the organization to financial aid the project and build the system to meet the competitor analysis. By funding this project, the organization is making their root strong in the market and it will help them to sustain any sort of big challenge related to the market competition. The current trend in the market is that everyone is focused in the how to increase the customer support service to impress the customers. By building this system for the customers they find the organization as a friendly gesture and more potential customers will be continuing to join the organization, this will help the organization to increase their incoming customers and also their profit by huge margins. The market reputation of the organization increases, the value added to the organization is high. Assessing the market and upgrading ourselves with the market is 3 key to success in any business. Our organization is very smooth and versatile that its updates with the market and brings the best out of it. Conclusion With the great opportunity comes great responsibility. The customer satisfaction is very important in the growth of organization and the system which the development is building for the customer support unit is going to give a boost to the organization. These is a very good initiative towards the customers of the organization. 4 PROJECT CHARTER GENERAL PROJECT INFORMATION PROJECT OVERVIEW PROBLEM OR ISSUE To address the customer reviews. PURPOSE OF PROJECT For the purpose of the customer to take their reviews/feedback and response them with full privacy. BUSINESS CASE Customer Support GOALS / METRICS To satisfy the customers with the new system and maintain a quality relation with the customers. EXPECTED DELIVERABLES The system should cntain no errors and it should be able to full fill the requirements. PROJECT NAME PROJECT MANAGER PROJECT SPONSOR Customer Feedback System Razor Organization EMAIL PHONE ORGANIZATIONAL UNIT [email protected] 000-000- 0000 Customer Support Unit 5 TENTATIVE SCHEDULE KEY MILESTONE START FINISH Form Project Team / Preliminary Review / Scope 1st Febuary, 2022 2nd Febuary, 20222 Finalize Project Plan / Charter / Kick Off 3rd Febuary, 2022 7th Febuary, 2022 Define Phase 8th Febuary, 2022 16th Febuary, 2022 Measurement Phase 17th Febuary, 2022 20th Febuary, 2022 Analysis Phase 21nd Febuary, 2022 22th Febuary, 2022 Improvement Phase 23th Febuary, 2022 25th Febuary, 2022 Control Phase 26th Febuary, 2022 28th Febuary, 2022 Project Summary Report and Close Out 1st March, 2022 3rd March, 2022 6 RESOURCES PROJECT TEAM The technical development team of the organization SUPPORT RESOURCES Engineers and the certified sources on internet SPECIAL NEEDS Some customers as the testing crew COSTS COST TYPE RATE QTY AMOUNT Engineers $150.00 200 $ 30,000.00 Testers $200.00 100 $ 20,000.00 Tools $350.00 50 $ 17,500.00 Project Head $85,000.00 1 $ 85,000.00 Assistant $4,850.00 3 $ 14,550.00 7 Supplies $17,850.00 1 $ 17,850.00 Miscellaneous $0.00 0 $ - TOTAL COSTS $ 184,900.00 BENEFITS AND CUSTOMERS PROCESS OWNER The Organization KEY STAKEHOLDERS Investors, Promoters, Founders, Angel Investors FINAL CUSTOMER The People who use the system EXPECTED BENEFITS For the customer satisfaction of the customers and for the betterment of the customer support unit TYPE OF BENEFIT ESTIMATED BENEFIT AMOUNT Specific Cost Savings $ 25,000.00 8 Enhanced Revenues $ 92,500.00 Higher Productivity (Soft) $ 17,500.00 Improved Compliance $ 12,000.00 Better Decision Making $ 18,500.00 Less Maintenance $ 26,000.00 Other Costs Avoided $ 46,250.00 $ 237,750.00 RISKS, CONSTRAINTS, AND ASSUMPTIONS RISKS The software used in the system could get outdated. 9 CONSTRAINTS No specific constraints ASSUMPTIONS The project could solve all the issues faced by the customers of the organization PREPARED BY TITLE DATE Jacqueline Kang Customer Feedback System 3rd March [Last Name] 10 10 Stakeholder Analysis Stakeholders Project Relationship Level of Commitment C = Current Level R = Required Level Name Title Role Level of Impact (High, Medium , Low) Level of Influenc e (High, Medium , Low) Conten t Expert (Y/N) Decision Authorit y (Y/N) No Commitmen t Let It Happe n Help It Happe n Make It Happe n Strategies for Moving Commitmen t 1) Hiram Founder Technical&Investi ng High High Y Y C C C C C 2) Archie Founder Technical&Investi ng High High Y Y C C C C C 3) Cheryl Investor Investing Mediu m Medium Y Y C C C C C 4) Veronic a Investor Investing Low

cis-5800-deliverable-1-jacqueline-kang-duwyoe4a.pdf deliverable-2jacqueline-kang-m4onmmrv.pdf semesterprojectv12-yspyfhdp.pdf

Dr Raghunandan G · Accepted Answer

1
1. Executive Sponsor Meeting Slide Deck 
The executive sponsor is a senior executive who supervises the company 1® platform support team, which is in charge of developing, sustaining, and expanding company 1 like a business strategic platform. The executive sponsor is in charge of ensuring that the company 1 strategic roadmap is aligned with quantifiable business goals. The executive sponsor also sets the strategic focus and purpose for the platform support team, then works with executive colleagues to articulate the value of company 1 and eliminate organizational impediments.
Since they are accountable for proving the Now Platform relevance ®'s to the rest of the company, the company 1 executive sponsor is a crucial partner to the platform team.
Employ an executive sponsor to help you effect innovation and overcome obstacles. The executive sponsor is in place to assure that performance meets corporate objectives and adds value. To get the executive sponsor's support and prepare them for this journey:
· Describe the executive corporate sponsor responsibilities so that they are aware of their responsibilities.
· Arrange a timetable with the executive sponsor to keep them up to date on the entire company 1 project and work through any issues that arise.
· Demonstrate an awareness of the Platform and be aware of the execution of strategic specifics by training the ES.
· Create an action plan that outlines the steps that the executive sponsor should take and the decisions that they must make.
· Evangelize positive stories, establish solid business cases and roadmaps, and secure more executive sponsors to support the executive sponsor's efforts to promote the usage of the Now Platform to other business units.
Describing the requirements of the executive sponsor.
It's vital to establish the tasks and responsibility of your company 1 executive sponsor after you've found one. These definitions assist you in setting expectations with your executive sponsor and guiding them through the steps necessary to influence the Now Platform vision and plan. Define the responsibility for overseeing the company 1 strategic roadmap and ensuring that it is aligned with demonstrable business results, which may include:
Developing the vision and strategy for the Now Platform program team.
In charge of defining the platform team charter – The team charter is a legal statement that serves as the team's or project's genuine "North Star." It explains the team's mission, scope of operations, goals, and repercussions, among other things time constraints if nescessary.
· Developing company 1 as a major integrated service and developing its commercial placement inside the broader organizational design
· Developing and confirming corporate goals (e.g., transformation) and a benefit creation plan to expand the company 1 strategic plan (e.g., IT productivity up 20 percent )
· Collaboration with the sustenance team to ensure that the team's and platform's capabilities are in line with the company's strategic vision.
· Considering the system owner's and system team's strengths
Encouraging modifications and/or extensions to the system support staff in collaboration with the platform owner to improve the platform's capacity to execute
· Directing and playing an active role in the company 1 global administration assess (i.e., the executive steering board), which includes:
· Make the executive vision clear.
· Encourage cooperation with the company.
· Guarantee that the goal is carried out.
· Providing assistance to the OCM program team through activities that promote agile methodologies (e.g., contributing to the stakeholder analysis, contributing the OCM plan, and publicly supporting and delivering messaging that supports necessary change)
The financing for the company 1 strategic plan has been approved (s)
1. Define the roles and meet with the executive sponsor to discuss them.
2. Provide training to the executive sponsor
3. Develop an executive action plan.
4. Work with the executive sponsor to expand company 1 adoption
Describes the responsibilities of the executive sponsor. (Continued)
· Establish the duties for overseeing the company 1 strategic roadmap and ensuring that it is aligned with quantifiable business results; such roles may include 
· Handling the company 1 budget and organising the priority of budget requests.
· Serving as the executive source of authorization and last point of arbitration for all Currently Platform actions and strategies
· Describe how a successful executive sponsor sounds like, including:
· Participating effectively in the team's planning process
· To obtain support, effectively conveying how company 1 solutions can address their peers' business problems, highlighting positive stories and the benefit already seen through company 1 implementation.
· Increasing system adoption in other sections of the company where company 1 may bring value
· Spreading the gospel for company 1's ability to facilitate corporate restructuring
· Determining when and where tactical decision-making and permissions linked to company 1 governance should be delegated.
· Identify which candidates for the executive sponsor job are available, such as:
· VP or managing analyst of apps, chief technology officer (CTO)
· Architecture VP or managing analyst
C-level managers make the ideal executive sponsors since they have more exposure to their C-suite peers, have more insight into the group's overall strategy, and have more clearance and persuasion authority (e.g., providing easier access to the CFO to gain budget approvals.)
1. Define the responsibilities and meet with the executive sponsor
2. Train the executive sponsor
3. Create an action plan for the executive sponsor
4. Work with the executive sponsor to expand company 1 adoption.
An executive sponsor's effectiveness throughout life transitions is determined by the following ten critical activities:
· Establishing and expressing a clear and appealing vision for the transformation, demonstrating how it connects to the company's goal. 
· Obtaining senior and line leadership motivation and loyalty. Workers would like to learn about the shift from senior leadership and their immediate manager. Have you given your management team the tools they need to succeed?
· Building and sustaining a feeling of urgency and importance of a need for transformation as a transformation promoter.
· Addressing those who are resisting change and paving the way for it to succeed.
· Setting new standards through serving as a genuine role model for new habits and "talking the talk."
· To use a variety of media and offering good channels for efficient 2 communication to communicate about the changes on a regular basis. Be willing to listen and receive comments.
· Frontline managers should be trained, mentored, and coached, and they should be available during the transition. Creating and sustaining a strong coalition of leaders who are committed.
· Assuring that means for transformation are available, particularly personnel and training; this includes finance. Are you making the necessary investments and offering the necessary tools for success?
· Integrating the group's architecture, atmosphere, and incentive systems with the change program, particularly in terms of strategic planning.
· Assuring that the project remains aligned with the other organisational activities and the organisational strategic goals.
2.
Risk Assessment
After determining the existence of potential dangers, the task force examines each one according to the chance that a risk event will transpire and the potential for failure that is associated with it. Not all risks are equally dispersed over the environment. The likelihood of certain hazard events occurring is substantially higher than that of others, therefore the associated costs might vary greatly. The very next step in the risk assessment study is to evaluate the risk in terms of the severity of any conceivable loss to the project as well as the possibility that it will actually happen.
Risk Reduction
Following the identification and evaluation of the risk, the project team creates a risk management plan, that is a strategy for reducing the effect of an unforeseen event. The development team uses a variety of strategies to reduce risk:

These are two separate yet continuing projects from the attached files of deliverable #1 and #2. So the pages for each deliverable (#3 and #4) would be 8 pages, as of total of 16 pages. I'm attaching...

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