This is an advanced diploma of leadership and management assignment.
ASSESSMENT GUIDE Student BSBLDR502 Lead and manage effective workplace relationships uNIT OVERVIEW BSBLDR502 Lead and manage effective workplace relationships This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. Elements To achieve competency in this unit students must demonstrate their ability to: 1. Manage ideas and information 2. Establish systems to develop trust and confidence 3. Manage the development and maintenance of networks and relationships 4. Manage difficulties to achieve positive outcomes Performance Evidence Evidence of the ability to: Evidence of the ability to: · develop and/or implement processes to manage ideas and information including: · communicating information to support others to achieve work responsibilities · facilitating employees' contributions to consultation on work issues · providing feedback on the outcomes of consultations · resolution of issues raised or referral to relevant personnel · establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to · provide leadership through own behaviour including: · professional conduct that promotes trust with internal and external contacts · adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment · plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation · develop and/or implement processes and systems to manage difficulties including: · identifying and resolving conflicts and other difficulties according to organisational policies and procedures · planning how to address difficulties · providing guidance, counselling and support to assist co-workers in resolving their work difficulties. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Knowledge Evidence To complete the unit requirements safely and effectively, the individual must: · explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution · outline legislation relevant to managing effective workplace relationships. INFORMATION FOR STUDENTS General Assessment Information This information is designed to provide you with a full overview of the tasks you need to successfully complete to be deemed competent in this unit. You must achieve a satisfactory performance in each of the assessment tasks in order to be deemed competent in the relevant unit. Where necessary, the assessment tasks are divided into parts or steps. These are designed to take you through a step by step approach to completing the activities. Instructions First and foremost, please contact your assessor to discuss any necessary adjustments that may need to be made prior to completing these tasks. The instructions for each of the assessment tasks are logically sequenced. If you have any questions, contact your assessor immediately. If there is a practical component to your assessment, you will need to discuss the arrangements for its completion with your assessor in advance. Assessment Cover Sheet Once you have completed all of the tasks, complete the Assessment Cover Sheet, sign the declaration and forward along with your documentation to your assessor. It should be uploaded along with the assessment on to the RTO manager. Submitting Assessment Tasks All written assessment tasks must be typed and submitted with the provided cover sheet. Your trainer/assessor will tell you when assessments are due. It is your responsibility to ensure that assessment tasks are submitted on or before their due date. Extensions for individual assessment tasks may be negotiated with your trainer in specific circumstances. You must request this prior to the due date, and extensions due to illness will require a medical certificate. Extensions will be confirmed by your trainer/assessor. Where assessment tasks are submitted following the conclusion of the unit of competency without a medical certificate or extension, a late submission fee for each assessment task will be charged. Assessment Outcomes There are two outcomes of assessment tasks: S = Satisfactory and NS = Not Satisfactory (requires more training and experience). You will be awarded C = Competent on completion of the unit when you have achieved S for all completed assessment tasks and by meeting all the performance criteria. If you fail to meet this requirement, you will receive the result NYC = Not Yet Competent and will be eligible to be re-assessed according to George Brown College policy. If you are deemed Not Competent by your assessor and require re-assessment, you will be informed of the process. A fee may be charged according to George Brown College policy. If all assessment tasks are not completed for a qualification, a certificate will not be awarded. A Statement of Attainment for completed units of competency will be provided. Your Results Your assessor is committed to providing you with detailed feedback on the outcomes of the assessment and will provide guidance on areas for improvement. In most instances, you should only need to complete the sections of the assessment that were deemed not satisfactory. However, it is important to remember that depending on the task, it may be necessary to repeat the whole task (for example presentations or the delivery of a training session). You are entitled to view your results at any time by viewing them once they are uploaded on RTOManager. Reasonable Adjustment George Brown College supports individual differences in the learning environment and provides ‘reasonable adjustment’ in training and assessment activities to support every learner. If you have any special needs that make it difficult for you to complete your learning or assessments, you should discuss this with your assessor beforehand and will be provided with reasonable alternatives to assist you to complete the required tasks such as completing tests verbally or using an interpreter. What happens if you do not agree with the assessment result? If you do not think the assessment process is valid, or disagree with the decision once it is made, or believe that you have been treated unfairly, you can appeal. The first step is to discuss the matter with your trainer. If you still do not agree with the results, refer to the GBC Complaints and Appeals Policy and speak to the Student Services Team. Support While we may not be in a position to assist you with language training or specific LLN training, our assessors will work with you to ensure that you are supported throughout your qualification. If you require individual tutoring this may attract an additional fee (see Student Handbook). Support may be offered by your assessor, or for more specialist support you may need to contact GBC administration. A Note on Plagiarism and Referencing Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. Information, ideas etc. quoted or paraphrased from another source such as the Internet, must be acknowledged with “quotation marks” around the relevant words/sentences or ideas and the source listed in brackets. You must also list the sources at the end of your assessment. Sources of information, ideas etc. must be provided in alphabetical order by author’s surname (including author’s full name, name of document/ book / internet etc. and year and place of publishing) or may be included in brackets in the text. As a general rule it is advisable to never copy another person’s work. Should it appear that a student’s work has been copied or does not appear to be authentic, you will be asked to speak to your Course Coordinator and required to re-submit it. A fee may be charged according to George Brown College policy. Contacting the RTO If you should need further support or assistance please do not hesitate to contact The Student Services Team. Assessment BSBLDR502 Lead and manage effective workplace relationships There are two assessments for this unit: 1. Written Questions For this assessment, you are to read the questions and respond in writing with the most suitable answer. There are sixteen questions, all of which must be completed. Most questions require short answers although some questions require a more detailed response. You may use various sources of information including workbooks, internet and other documents, but must list and reference their sources. Your assessor will advise you when this is due. 2. Project For this assessment you are to take the role of manager in a simulated business. You are required to develop and implement strategies to manage effective workplace relations. This is a major project. There are four stages. You must complete them all. Stage One: – requires you to develop a number of policies and procedures to support the development of effective work relationships Stage Two: – requires you to deliver an information session to managers and employees on cultural diversity and improving workplace relations Stage Three: - in this stage you are to develop and implement a strategy for networking to benefit the business through involvement with internal and external relationships Stage Four – you are to conduct a counselling session with two employees in order to resolve a conflict situation Each student will be allowed approximately 20 - 30 minutes for the information session. You can do this in groups of 6 – 10 with the other students in the role of managers and employees. In the counselling session, two other students will play the role of the employees. You will then swap roles. Details of the roles are provided. Note: Your assessor will observe you leading your information session and counselling, in order to assess your management and communication skills. Templates are provided for the documents required to be produced from this project. Assessment Schedule Assessment Due Date 1. Written Questions 2. Project ASSESSMENT COVER SHEET Student Name: Student ID: Contact Number: Email: Trainer / Assessor Name: Qualification: Unit of Competency: BSBLDR502 Lead and manage effective workplace relationships Assessment: ☐ Written Questions ☐ Project Due Date: Date Submitted: If your assessment is being submitted after the due date, please attach a copy of the written confirmation of extension received from your assessor. Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick): ☐ Assessment information ☐ Submitting assessments ☐ Plagiarism and referencing I declare this assessment is my own work and where the work is of others, I have fully referenced that material. Name (please print) Signature Date Assessment 1: Written Questions Read the questions below and respond in writing with the most suitable answer. There are twenty questions. You must complete them all. Most questions require short answers. You may use various sources of information including your workbook, internet and other documents. Your assessor will advise when this is due. Question 1 How