BSBPEF502 Develop and use emotional intelligence Task 1 – Knowledge Questions Task summary · This is an open book knowledge test, to be completed in your own time. · You need to answer all the written...

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BSBPEF502 Develop and use emotional intelligence Task 1 – Knowledge Questions Task summary · This is an open book knowledge test, to be completed in your own time. · You need to answer all the written questions correctly. Required · Access to textbooks/other learning materials. · Access to a computer and Microsoft Office. · Access to the internet. Timing · Your assessor will advise you of the due date of this assessment via Canvas. Submit onto Canvas This completed workbook Assessment criteria · All questions must be answered correctly for you to be assessed as having completed the task satisfactorily. Re-submission opportunities · You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. · If any parts of the task are not satisfactorily completed, the assessor will provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. · You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. · You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that: · I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Task 1: Knowledge Questions Question 1 Explain the term emotional intelligence in relation to: a) Oneself b) Others Answer: Question 2 Describe 3 strategies you can use for managing your own emotions. Question 3 Explain what a diverse workforce is and list 3 strategies to communicate with a diverse workforce. Answer: Question 4 List 3 different ways in which you can promote emotional intelligence in others. Answer: Question 5 Describe how you can build positive workplace relationships using use emotional intelligence principles. Answer: Question 6 List 3 key features of emotional intelligence in the context of building workplace relationships. Who would you seek feedback from about ways to promote emotional intelligence in the workplace? Answer: IH Sydney Training Services Pty Ltd RTO Code: 91109 CRICOS Code: 02623G 2 | Page