To learn how to apply SPCM to a process, continue the flow chart from Week 1 and identify variances within a process. You can find variances from the data identified in Week 1.
I have attached the week 1 assignment for reference purposes and the worksheet assignement for this week that needs tp be completed
Insert Title OPS/574 v1 Statistical Process Control Methods OPS/574 v1 Page 2 of 2 Statistical Process Control Methods Process Evaluation Evaluate your process using 1 of the following: · Use the lean concept to find ways to eliminate waste and improve the process · SPC or Six Sigma to reduce defects or variances in the process Evaluation of Control Chart and Process Metrics Complete the following in Excel: · Calculate the defined process metrics including variation and process capability. · Develop and display a control chart for the process. Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools. (Include all calculation and charts.) Executive Summary Write a 700-word executive summary that includes the following: · A summary of the Process Evaluation (using either Lean or SPC or Six Sigma) · A summary of the Evaluation of Control Chart and Process metrics based on SPC methods · A summary of your evaluation of whether the process would benefit from the use of Six Sigma, Lean, or other tools · A description of the SPC project and recommendations for improvements Copyright 2020 by University of Phoenix. All rights reserved. Copyright 2020 by University of Phoenix. All rights reserved. Insert Title OPS/574 v1 Process Improvement Flowchart OPS/574 v1 Page 2 of 2 Process Improvement Flowchart As-Is Process Flow Chart Evaluation Select a process from an organization you work for or are familiar with. You will use this process in your Week 2 & Week 4 Signature Assignments as well. Create a flowchart of the as-is process using Microsoft Word, PowerPoint, Vizio, or Excel. How To Start A New Auto Claim Evaluate the efficacy of your process using process improvement techniques. After analyzing my existing procedure for initiating a new vehicle claim, I have concluded that it is a very excellent one. The procedure is quite easy, and it is set up as a flow to construct the file step by step. Some stages might be added to aid the flow of information and accelerate the process for better results. Process Improvement Flow Chart Determine how the process can be improved based on the results of your evaluation. I could improve this process by making sure I ask comprehensive questions to get as much information out of each interaction as possible. When information is missing the process is incomplete causing a breakdown of the workflow process. By ensuring great communication between customer and claims adjuster, there will be less follow ups and a faster claims process. Define metrics and measure the current process. A process metric is a measurable indicator that tells us about a process's performance and capacity (Gillespie‐Marthaler, Nelson, Baroud & Abkowitz, 2019). Three essential process metrics for a process observer or designer are inventory, flow rate, and flow time. Process metrics are a helpful tool for organizations that wish to track, assess, and improve their overall operational performance. Companies, on the other hand, frequently fail to use process metrics to the extent that they might and should for a variety of reasons. The underutilization of process metrics is most often due to a lack of knowledge about which metrics to use, how to conduct measurements, and how to interpret the findings. Use process improvement techniques to improve the process. Create a flow chart of the improved process using Microsoft Word, PowerPoint, Vizio, or Excel. Use your professional judgment to ascertain how the future process will perform according to your metrics. Summary Write a 525-word executive summary that includes the following: · A brief description of the process based on the flowchart of processes current state. · The results of your process evaluation and how the weak points can be strengthened. Include a description of the process improvement technique(s) used. · A brief description of process improvements based on the process of the future state. · How you anticipate the future process will perform based on metrics used to evaluate process current state · A description of your process improvement project to achieve the process future state. As an auto claims adjuster, there is a lot of time spent getting new claims started and on the proper track. You will almost certainly be interacting with an auto insurance claims adjuster if you are in a vehicle accident and want to submit a claim with your insurance company. Claims adjusters work for the insurance company and are responsible for dealing with claimants, investigating the circumstances of the accident, checking your coverage, and determining a settlement to compensate your loss or damage. In other areas of the globe, auto insurance claims adjusters may be referred to as claims handlers, claims specialists, claims analysts, or loss adjusters. Medical and property insurance companies use claims adjusters as well. It is vital to understand what auto insurance claims adjusters perform before dealing with them after a car accident. Auto insurance claims adjusters are employed to investigate claims on behalf of insurance companies (Moodley, 2020). Consider a detective who must fact-check every component of a case to establish who is at blame and avoid fraud. A vehicle insurance claims adjuster will verify if your policy covers your loss and damages in addition to identifying the at-fault party. It is vital to note that claim adjusters for vehicle insurance work for insurance companies. This may seem like a minor point, but keep in mind that in determining the settlement of your claim, auto insurance claims adjusters are trying to save their company money. Some insurance companies may refuse to pay, delay payment, or give an inadequate compensation. The encounter with a car insurance claims adjuster will, in the end, be determined by the insurance company. Reviewing coverages is the first step in getting started. There might be no claim if the coverage is insufficient. A statement from the insured, a police report, additional proof, and a claimant statement would be required to carry the claim forward after coverage has been confirmed. During my review of the present process, I noted that several elements might be improved to help the process go more smoothly and efficiently. A flaw I discovered is that if there is not enough specific information, numerous calls will be required. This not only prolongs the time it takes for a car to be repaired, but it also adds to the adjuster's and insurer's workload by requiring more phone calls. To prevent this, the adjuster should take a very comprehensive statement and gather as much information as possible in case it is needed later in the claim. I utilized the six-sigma approach to help me figure this out and solve it. Six Sigma entails gathering and analyzing data to reduce cycle time and faults. In addition, the Six Sigma method aims to boost customer satisfaction. Adjusters will need to spend a bit more time obtaining information up front now that there is a more defined framework on what to ask and how to acquire information during the statement process, but this will save time and phone calls in the long run. I expect the process to operate more smoothly and effectively in the future. Adjusters will have fewer calls to make and may be able to make faster liability judgments if they have more information about the claim up front. Overall, I believe the process optimization initiative has aided the claims process' overall flow. It will aid in the development of more efficient and effective techniques for completing claims. This will also assist to improve consumer satisfaction with their claims service. References Gillespie‐Marthaler, L., Nelson, K., Baroud, H., & Abkowitz, M. (2019). Selecting indicators for assessing community sustainable resilience. Risk Analysis, 39(11), 2479-2498. Moodley, K. (2020). Evidence-based claims adjudication: a technology-based learning tool for automobile insurance claims adjusters (Doctoral dissertation). Copyright 2020 by University of Phoenix. All rights reserved. Copyright 2020 by University of Phoenix. All rights reserved.