Assessment Task 3 Contribute to organisation development BSBMGT615 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document...

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Assessment Task 3 Contribute to organisation development BSBMGT615 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment Unit Title Unit Code Student name Student ID number Student signature Date Task Number ------OFFICE USE ONLY----- For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment Completed successfully Did the student satisfactorily: Comments Y N DNS The student has satisfactorily completed and submitted the following: · Observation checklist · Team building plan · Survey template · Evidence of team-building activity · Summary of discussion about the selected topic · Summary about how the selected conflict was managed · Evidence of completed surveys · Evaluation of survey result · Emai to executive management · Email to stakeholders · Addressing of the Case Study as instructed ☐ ☐ ☐ Demonstrated ability to: · Identify and implement consultative processes to maximise participation in the organisation development process · Maintain regular team meetings and individual feedback in accordance with communication plan This is evidenced by: · Role-Play in Task 3.1 (See observation checklist) · Emails in Task 3.2 ☐ ☐ ☐ Demonstrated ability to: · Identify and implement consultative processes to maximise participation in the organisation development process · Undertake team development and training activities to develop collaborative approaches to problem-solving and development · Facilitate groups to articulate problems and to propose means for resolving the problems · Manage conflict between individuals and/or groups to achieve consensus or agreement · Undertake interventions in accordance with the organisation development plan · Brainstorm alternative proposals and negotiate and agree on outcomes · Undertake surveys to identify any loss of support for organisational development programs and activities · Role-Play in Task 3.1 (See observation checklist) This is evidenced by: ☐ ☐ ☐ Demonstrated ability to: · Ensure senior management reinforces organisation development program by ongoing messages of support and appropriate resource allocation This is evidenced by: Email in Task 3.2A ☐ ☐ ☐ Demonstrated ability to: · Undertake team development and training activities to develop collaborative approaches to problem-solving and development · Set out activities and interventions in the organisation development plan and maintain, evaluate and modify them as required · Evaluate organisation development plans in terms of costs and benefits, including opportunity costs This is evidenced by: Addressing of the Case Study In task 3.3 ☐ ☐ ☐ Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name: Assessor Name: Assessor Signature: Date: Table of Content Student Declaration2 Task 3 – 6 Complete the following activities:8 Task 3.1 8 Task 3.2 8 Task 3.3 9 Appendix 1 – Scenario9 Task 3 – Implement OD activities and maintain the OD program Task summary and instructions What is this assessment task about? This task builds on Task 2. To complete this task, please refer to Appendix 1 – Scenario at the end of this assessment document. This task comprises product-based assessment methods, direct observation of a Role Play in a simulated work environment, and a Case Study. It has been designed to evaluate your ability to: · Identify and implement consultative processes to maximise participation in the organisation development process · Undertake team development and training activities to develop collaborative approaches to problem-solving and development · Facilitate groups to articulate problems and to propose means for resolving the problems · Manage conflict between individuals and/or groups to achieve consensus or agreement · Undertake interventions in accordance with the organisation development plan · Brainstorm alternative proposals and negotiate and agree on outcomes · Undertake surveys to identify any loss of support for organisational development programs and activities · Maintain regular team meetings and individual feedback in accordance with communication plan · Set out activities and interventions in the organisation development plan and maintain, evaluate and modify them as required · Ensure senior management reinforces organisation development program by ongoing messages of support and appropriate resource allocation · Evaluate organisation development plans in terms of costs and benefits, including opportunity costs You are required to address the following: · Task 3.1 Team development and conflict resolution: · Undertake a Role-Play · Task 3.2 Communication: · Write an email to executive management and one to a group of stakeholders as instructed · Task 3.3 Case Study: · Address a Case Study about OD implementation What do I need to do to complete this task satisfactorily? · submit the completed assessment tasks, according to instructions, · complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: · Role-Play in week 5 You must submit to GOALS · Observation checklist · Team building plan · Survey template · Evidence of team-building activity · Summary of discussion about the selected topic · Summary about how the selected conflict was managed · Evidence of completed surveys · Evaluation of survey result · Emai to executive management · Email to stakeholders · Addressing of the Case Study as instructed Resources and equipment · Computer with Internet access · Access to Microsoft Office suites or similar software · Learning material · Scenario for assessment document · Relevant policies and procedures provided in a separate folder · Use of the templates included in this assessment document What will the assessor be looking for? Your assessor will be looking for demonstrated evidence of your ability to: · Implement OD activities · Develop staff · Manage conflicts · Problem-solve · Maintain OD programs · Collaborate with stakeholders · Communicate effectively Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Procedures 1. Review the assessment scenario, the business documentation, including policies and procedures and the templates provided: · Appendix 1 – Scenario at the end of this document · Policies and Procedures –provided in a separate folder · Templates: · 1 – Email in Task 3.2 1. Schedule a time with the trainer and assessor in week 5 of class and undertake a Role-Play with a group of classmates who will play the role of relevant stakeholders in your OD plan implementation. The trainer and assessor will evaluate your performance during the Role-Play. If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play. 1. The Role-Play session requires you to: · Develop and deliver a team-building activity to develop collaborative approaches to problem-solving and development · Facilitate the discussion of a problem arising in the group by brainstorming alternative proposals and negotiating agreed on outcomes · Resolve conflicts in the group to achieve consensus and agreement · Undertake a survey to identify any loss of support for organisational development programs and activities Before the session · Research or develop a team-building activity to create collaborative approaches to problem-solving and development. Consider a duration for the team-building session of about 10-15 minutes. · Design the team-building activity using the template table provided. · Prepare any materials or equipment needed to deliver the team-building activity. · Select an item from the table provided to be the topic of discussion for the group during the Role-Play. You will facilitate the discussion on the selected topic (5-10 minutes). · Select a conflict from the table above and manage the conflict during the Role-Play session when two classmates play the individuals or groups experiencing the conflict. (The conflict resolution Role-Play will have a duration of 5-10 minutes) · Develop a survey to identify any loss of support for organisational development programs and activities. You will run the survey during the Role-Play (Minimum three surveys must be completed). You can choose to have a paper-based survey ready to be filled out or an online survey. Five (5) closed-ended questions of choice. During the session · Deliver the team-building activity. · Collect evidence of the activity, for example, a picture of the group performing the activity. · Discuss the selected topic with the group. · Take notes about the discussion. · Manage the selected conflict; two classmates will play the role of individuals and/or groups involved in the conflict. Take notes about how the conflict was managed. · Run the survey to identify any loss of support for organisational development programs and activities. (Minimum three surveys must be completed). 1. Write an email to the executive management team addressing the following: · Propose two (2) messages, and appropriate medium, to reinforce the support for the OD intervention with all staff. · Ask for temp staff (one) to be employed and assist with administrative duties to support the OD intervention. 1. Write an email to relevant stakeholders involved in implementing the OD intervention to confirm a meeting as per arrangements detailed in your OD plan. Ask for individual feedback about how they feel about the implementation of the OD intervention, and what you could do to support them. 1. Address a Case Study about OD implementation Complete the following activities: Task 3.1 Team development and conflict resolution Schedule a time with the trainer and assessor in week 5 of class and undertake a Role-Play with a group of classmates who will play the role of relevant stakeholders in your OD plan implementation. The trainer and assessor will evaluate your performance during the Role-Play. If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play. The Role-Play session requires
Answered 6 days AfterJan 08, 2021BSBMGT615Training.Gov.Au

Answer To: Assessment Task 3 Contribute to organisation development BSBMGT615 Student Declaration To be filled...

Moumita answered on Jan 14 2021
130 Votes
Template 2 -OD Plan
Strategies
Address all the following:
· Outline the OD intervention that was selected in Task 2.1C
· Outline the OD techniques associated with the OD intervention
· Outline the change management strategies and techniq
ues to:
· Mitigate resistance to change (include a list of the anticipated resistance and barriers to change that have been identified)
· Achieve workplace culture outcomes (include a list of desired results)
· Implement the OD intervention effectively
· Successfully embed the change in the organisation
(150-200 words)
    To reach the first OD intervention the company must engage in marketing techniques for the same. Use of social media will be prime in this case to reach to the customers in order to the target group. Other than this marketing and reaching out to big corporations will be another way through which events and parties can be arranged.
Secondly, Employee motivation can be done by recurring professionals and leaders in the industry and making them in charge of various important role and operation systems.
For the third intervention the company can recruit and create a new f&b department to meet the demand of the customers.
As a survey shows that customers are not happy with the quality of the food.
An in-house f&b department will enhance the capabilities of the organisation. Other than this the company shall also be able to bring in more service to offer the clients and attract them to the hotel.
Objectives and KPIs
Formulate three (3) SMART objectives for the OD intervention and associated KPIs (two/objectives)
    Objective
    KPIs
    Increase Customer Satisfaction to about 20%
    Customer Feedback forms should be incorporated in order to ensure the insufficiencies are addressed and identified.
    Be number one service provider at Corporate events
    Increased Corporate events at hotel and ensue that they are top in quality and class with added benefits for the host.
    Higher Employee performance rate is required to be developed
    Monthly performance appraisal should be made with the distinct incentive scheme to motivate them and improve their levels of performances.
Communication Plan
Address all the following:
· Determine and formulate two (2) key communication objectives in relation to the desired work environment, the desired approach to problem-solving, and to support the effective implementation of the OD plan
·...
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