TWO PAGES NEEDED TO ANSWER THE TWO QUESTIONS BELOW - READINGS ARE LABELED AND ATTACHED
Question # 1: Will the patients be concerned about Med-device reuse given it is not legal in USA? Will this prove to be a reason for US insurance companies and patients staying away?
Question # 2: What are your key takeaways from this week's book titled Helping People Change?
You’re trying to help— but is it working? elping others is a good thing. Often, as a leader, manager, doctor, teacher, or coach, it’s central to your job. But even the most well-intentioned efforts to help others can be undermined by a simple truth: We almost always focus on trying to “fix” people, correcting problems or filling the gaps between where they are and where we think they should be. Unfortunately, this doesn’t work well, if at all, to inspire sustained learning or positive change. There’s a better way. In this powerful, practical book, emotional intelligence expert Richard Boyatzis and Weatherhead School of Management colleagues Melvin Smith and Ellen Van Oosten present a clear and hopeful message. The way to help someone learn and change, they say, cannot be focused primarily on fixing problems, but instead must connect to that person’s positive vision of themselves or to an inspiring dream or goal they’ve long held. This is what great coaches do—they know that people draw energy from their visions and dreams, and that same energy sustains their efforts to change, even through difficult times. In contrast, problem-centered approaches trigger physiological responses that make a person defensive and less open to new ideas. The authors use rich and moving real-life stories, as well as decades of original research, to show how this distinctively positive mode of coaching—what they call “coaching with compassion”—opens people up to thinking creatively and helps them to learn and grow in meaningful and sustainable ways. Filled with probing questions and exercises that encourage self-reflection, Helping People Change will forever alter the way all of us think about and practice what we do when we try to help. Jacket des ign: Stephani Finks Author photos : Danie l Mi lner (Smith , Van Oosten) Stay informed. Join the discussion. Visit hbr.org Follow @HarvardBiz on Twitter Find us on Facebook and LinkedIn HBR.ORG MANAGEMENT US$30.00 “At last, a science-based answer to that all-important question, How can I help? Whether you are a teacher, manager, parent, healthcare provider, or coach—from Little League to the executive suite—Helping People Change will give you solid guidance.” —DANIEL GOLEMAN Author, Emotional Intelligence; coauthor, Altered Traits “Not just another book on coaching. Grounded in three decades of research, Helping People Change tells inspiring stories of ‘coaching with compassion’ to illustrate how the power of our dreams is the key to making positive change. A playbook for helping professionals at all levels in the organization.” —CLAUDY JULES Director, People Operations, and Lead, Center of Expertise on Organizational Health and Change, Google “For desired change to be anything but transitory, individuals must see that change as a positive extension of their ideal selves. In Helping People Change, Boyatzis, Smith, and Van Oosten demonstrate the power of coaching with compassion using compelling examples of individuals tapping into their dreams, growing, and changing their lives. A powerful, practical guide for a parent, friend, or leader in any organization.” —JUAN SEGOVIA Vice President of Operations, Sterigenics “Boyatzis, Smith, and Van Oosten challenge us to move from a problem-focused approach to change to a vision-based approach that is designed to bring out the best in individuals, groups, and organizations. Helping People Change should be required reading for all of us who want to make positive changes in the world, at work, at home, and in our personal lives.” —JOYCE J. FITZPATRICK Inaugural Director, Marian K. Shaughnessy Nurse Leadership Academy, Frances Payne Bolton School of Nursing, Case Western Reserve University “What is the secret to creating genuine, lasting change in people’s lives? With compelling research, keen insight, and practical guidance, Boyatzis, Smith, and Van Oosten show that great coaching is not about fixing someone’s problems but about tapping into their inspiring personal vision. A landmark book.” —MARSHALL GOLDSMITH Author, Triggers, Mojo, and What Got You Here Won’t Get You There RICHARD BOYATZIS is a Distinguished University Professor at Case Western Reserve University and an adjunct professor at the international ESADE Business School. He is coauthor of Primal Leadership, Resonant Leadership, and Becoming a Resonant Leader (Harvard Business Review Press). MELVIN SMITH is a professor and the Faculty Director of Executive Education at the Weatherhead School of Management at Case Western Reserve University. ELLEN VAN OOSTEN is an associate professor at the Weatherhead School of Management and Director of the Coaching Research Lab, which she founded with Richard Boyatzis and Melvin Smith in 2014. helping people change Boyatzis Smith Van Oosten H A R VA R D B U S I N E S S R E V I E W P R E S S Coaching with Compassion for helping people change Lifelong Learning and Growth Richard Boyatzis | Melvin Smith | Ellen Van Oosten ISBN-13: 978-1-63369-656-3 9 781633 696563 9 0 0 0 0 H This document is authorized for use only by Atul gupta (
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[email protected] or 800-988-0886 for additional copies. helping people change co n it m si r li n e r g a g t Richard Boyatzis | Melvin Smith | Ellen Van Oosten HARVARD B USIN ES S REVIEW PRES S BOSTO N , MAS SACH USET TS 264131_00a_i-xvi.indd iii264131_00a_i-xvi.indd iii 13/06/19 12:58 PM13/06/19 12:58 PM This document is authorized for use only by Atul gupta (
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[email protected] or 800-988-0886 for additional copies. HBR Press Quantity Sales Discounts Harvard Business Review Press titles are available at signifi cant quantity discounts when purchased in bulk for client gifts, sales promotions, and premiums. Special edi- tions, including books with corporate logos, customized covers, and letters from the company or CEO printed in the front matter, as well as excerpts of existing books, can also be created in large quantities for special needs. For details and discount information for both print and ebook formats, contact
[email protected], tel. 800-988-0886, or www.hbr.org/bulksales. Copyright 2019 Richard E. Boyatzis, Melvin Smith, and Ellen Van Oosten All rights reserved No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photo- copying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to
[email protected], or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. The web addresses referenced in this book were live and correct at the time of the book’s publication but may be subject to change. Library of Congress Cataloging-in-Publication Data Names: Boyatzis, Richard E., author. | Smith, Melvin (Melvin L.), author. | Van Oosten, Ellen, author. Title: Helping people change : coaching with compassion for lifelong learning and growth / by Richard E. Boyatzis (PhD), Melvin Smith (PhD), Ellen Van Oosten (PhD). Description: Boston : Harvard Business Review Press, [2019] Identifi ers: LCCN 2019007729 | ISBN 9781633696563 (hardcover) Subjects: LCSH: Personal coaching. | Mentoring. | Self-actualization (Psychology) | Emotional intelligence. Classifi cation: LCC BF637.P36 B69 2019 | DDC 158.3—dc23 LC record available at https://lccn.loc.gov/2019007729 ISBN: 978-1-63369-656-3 eISBN: 978-1-63369-657-0 264131_00a_i-xvi.indd iv264131_00a_i-xvi.indd iv 13/06/19 12:58 PM13/06/19 12:58 PM Find more digital content or join the discussion on www.hbr.org. This document is authorized for use only by Atul gupta (
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[email protected] or 800-988-0886 for additional copies. To Sandy, Jennifer, and Scott, our spouses and best coaches 264131_00a_i-xvi.indd v264131_00a_i-xvi.indd v 13/06/19 12:58 PM13/06/19 12:58 PM This document is authorized for use only by Atul gupta (
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[email protected] or 800-988-0886 for additional copies. CONTENTS ACKNOWLEDGMENTS ix 1. the heart of helping 1 ho r a y p er r a d w 2. conversations that inspire 13 di v i g t os p an 3. coaching with compassion 29 in r su ne , de d an 4. awakening the desire to change 53 qu on h p jo , g a t e, an r o y 5. survive and thrive 77 t e t in b a 6. the power of a personal vision 101 d e s, no s al 7. cultivating a resonant relationship 127 l i