manage operational plan
Unit Code_AE_Pro Project assessment Criteria Unit code, name and release number BSBMGT517 - Manage operational plan (1) Qualification/Course code, name and release number Teaching staff/student to select the correct qualification the student is enrolled in from the below dropdown list: SIT50416 | Diploma of Hospitality Management (1) Student details Student number Student name Assessment declaration Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment. This assessment is my original work and has not been: · plagiarised or copied from any source without providing due acknowledgement. · written for me by any other person except where such collaboration has been authorised by the Teacher/Assessor concerned. Student signature and Date Document titleVersion 1.0Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: BSBMGT517_AE_Pro_2of3Page 26 of 26 Resource ID: TES_18_007_BSBMGT517_AE_Pro_2of3 STUDENT NAME: Version:20210430 Date created:2 August 2018 Date modified:16/08/2021 For queries, please contact: TAFE NSW – Tourism and Experience Services SkillsPoint Coffs Harbour Education Campus – Coffs Harbour © 2021 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2021 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at the time of printing: 16 August 2021. For current information please refer to our website or your Teacher/Assessor as appropriate. Document titleVersion 1.0Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance as would be required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Assessment Event number 2 of 3 Instructions for this assessment This is a project-based assessment that assesses your knowledge and performance of the unit. This assessment is in four (4) parts: 1. Planning and Preparation – Task 1 to Task 8 2. Presenting and Approving the Operational Plan – Task 1 to Task 3 including Observation Checklist 3. Implementation and Resource Acquisition – Task 1 to Task 5 4. Assessment Checklist And is supported by: · Assessment Feedback Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Ensure you have included your name at the bottom of each page of documents you submit. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment you must answer all the questions correctly. If a resit is required to achieve a satisfactory result it will be conducted at an agreed time after a suitable revision period. What do I need to provide? · TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601. · Computer or other device with word processing software and internet access · Writing materials, if required · Software of your choice to develop a Gantt chart – such as Microsoft Excel, Microsoft Project, Primavera Project Planner or Midview. What the Teacher/Assessor will provide · Access to this assessment and learning resources, including the student workbook and any supporting documents or links, including: · BSBMGT517_AE_Pro_2of3_SR_Email · BSBMGT517_AE_Pro_2of3_SR_OpPlan · BSBMGT517_AE_Pro_2of3_SR_GanttChart · Access to applicable legislation and regulations · Access to The Hospitality Co-operative workplace policies and procedures, including: · Data management policy · Diversity policy · Equal Employment and Opportunity policy · Procurement policy · Recruitment and Selection policy · Staff Induction policy · Staff Performance and Development policy · WHS Hazard Identification and Incident Reporting Procedure Due date Time allowed Location 7-8 hours (indicative only) Approximately 20-30 minutes will be allocated for a simulated staff meeting/presentation on campus or via Microsoft Teams. This assessment will be completed in the students own time. Supervision This is an unsupervised, take-home assessment. Your Teacher/Assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. You may access your referenced text, learning notes and other resources. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus. Assessment outline: · This assessment requires the student to complete the following: · PART 1: Planning and Preparation · PART 2: Presenting and Approving the Operational Plan · PART 3: Implementation and Resource Acquisition · PART 4: Assessment Checklist · You are required to read each of the scenarios below and then choose one (1) to apply to this assessment. The option chosen will form the basis of their entire project assessment for Parts 1, 2, 3 and 4. Scenario Option 1 A local large café has been in highly successful operation for over 100 years. The kitchen and dining area was fully refurbished 2 years ago and the café is now licenced. It has a casual atmosphere, is open for breakfast, lunch and dinner and serves a simple but popular menu. A multi-national chain restaurant has just opened in the same neighbourhood. Since the restaurant opened there appears to be a decline of regular customers at the café. The café manager sends staff to visit the restaurant and they notice: · There a large number of the regular customers from the café. · There is a new restaurant serving an extensive menu. · There is a choice of indoor/outdoor eating areas · The floor plan is open and welcoming with fresh décor The café manager decides there is a need to innovate and introduce a new concept. The general strategy/aim for improvement or innovation. Should include areas such as: · Increasing Profit · Increasing Sales · Increasing Customer Count · Increasing Repeat Clients Ideas for focus area: Wine bar, Cocktail bar, Brew house, Tapas menu, Pizza bar, Outdoor dining precinct, Kids play facility, Smokehouse food truck. As the café manager, you are required to develop, implement an Operational Plan for this new improvement to the cafe’s business model. Option 2 A small Motel in Port Macquarie located one block back from the beach. This has been the family business for the past 15 years. The Motel consists of 22 rooms, 14 which are suitable for families. All rooms at the Motel have kitchenette facilities only. Recently a new holiday apartment block has just opened up across the road which has 44 holiday apartments (1, 2, and 3 bedroom apartments). All apartments are self-contained with full kitchen and laundry facilities for holiday makers, and perfect for families. Business for the Motel has started to decline and the motel is looking tied. As the owner of the Motel, you are required to introduce an improvement or innovation in order to remain competitive and keep up with customer demands. The general strategy/aim for your improvement or innovation. Should include areas such as: · Increasing Profit · Increasing Sales · Increasing Occupancy · Increasing Repeat Clients Ideas for focus area: Expansions of kitchen facility, laundry, games room and family fun space, function room for meetings. As the Motel owner you are required to develop, implement an Operational Plan for this new improvement or innovation to the Motel’s business model. Option 3 Alternately you may base this assessment event on your own innovation or improvement for your place of work. The scenario for your workplace must include a minimum of three (3) of the following elements: · Increasing profit · Reduce costs · Increasing customer patronage · Increasing repeat clients · Increasing sustainability · Reduce wastage · Improving workplace efficiency When selecting this option you must discuss it with your assessor and gain their approval prior to commencing the assessment task. Part 1: Planning and preparation Your Operational Plan must include all of the information from PART 1, Task 1 to Task 8. Task 1 – Business Focus 1.1 Prior to commencing the project, you must outline the scope and nature of your Operational Plan as chosen from the scenario. You must provide the focus area for the improvement or innovation. Task 2 – Objectives and Strategies 2.1 Outline a minimum of five (5) key SMART goals/objectives of the Operational Plan. 2.2 Identify five (5) strategies/activities required to achieve the planned goals/objectives. Task 3 – Identify and Research Resource Needs 3.1 Consider each of the following resources required: Human, Financial, Technology, Materials, Equipment, Facilities and Services. Conduct your own research and provide a documented description of the resources you will require to achieve your goals/ objectives as applicable to the Operational Plan. Your research must be thorough and ensure that you access a range of sources of information, including: · internet · local businesses · potential suppliers · clients, co-workers, other stakeholders · Specialist resource manager, i.e. Operations manager, HR manager, Recruitment agency, Local Council, Procurement Manager, Accountant You must reference your sources of information. Table 2 Resources Strategy Action / Activity Resources required Task 4 – Develop Consultation Processes as part of the Planning Process 4.1 a) Identify all the relevant stakeholders and workplace representatives involved in the planning and implementation of the Operational Plan. b) Outline the level of stakeholder involvement and process for consultation. 4.2 Develop a consultation/communication plan that you will utilise to keep stakeholders and workplace representatives informed of developments and provide planning progress updates. The communication plan must include: · Name of the communication i.e. project team meeting, stakeholder update, board meeting. · Define the information/interaction i.e. what are you presenting, seeking approval, exchange of information, questioning, problem solving · Frequency of communication and consultation i.e. how