Answer To: glc001
Dilpreet answered on Jan 11 2021
Unit Result Record Sheet
SITXGLC001
Research and comply with regulatory requirements
Student Name:
BLOCK Print
DILGHEER SINGH SANDHU
Student Number:
BLOCK Print
SO02190005
Assessment Completed
(Evidence must be in students file)
Result
Date Assessed
Reassessment Completed (If required)
(Evidence must be in students file)
Result
Date Reassessed
Satisfactory
Not Yet Satisfactory
Satisfactory
Not Yet Satisfactory
Written Assessment
Questions
Summative Written
Assessment Questions
Summative Practical
Demonstration of Skills
Result for unit
Competent Not Yet Competent
Assessor Name: & Signature
Signature:
MEHUL OZA
Date result
reached:
Comments:
Student Declaration:
I declare that:
· I was made aware of all assessment requirements for this/these unit/s
· I have received feedback from my assessor on the results of each individual assessment task and my overall result for this/these unit/s
· I have been made aware of the reassessment policy for any assessment tasks and/or units that I have not yet satisfactorily completed
· All work for assessment tasks submitted for this unit is my own with no part of any assessment being copied/plagiarised from another person’s work, except where authorized and listed/referenced
Student Signature:
SANDHU
Student Name: Student ID:
UNIT: SITXGLC001 Research and comply with regulatory requirements
Received by Australian College of Trade:
NAME: Signature: Date:
SITXGLC001
Research and comply with regulatory requirements
Learner Workbook
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Table of Contents
Table of Contents 2
Instructions to Learner Error! Bookmark not defined.
Assessment instructions Error! Bookmark not defined.
Assessment requirements 5
Observation/Demonstration 6
Third Party Guide 7
Third party details (required information from the learner) 7
Activities 8
Activity 1A 8
Activity 1B 9
Activity 1C 10
Activity 1D 11
Activity 1E 12
Activity 2A 13
Activity 2B 14
Activity 2C 15
Activity 2D 16
Activity 3A 17
Activity 3B 18
Activity 3C 19
Activity 4A 20
Activity 4B 21
Activity 4C 22
Summative Assessments 23
Section A: Skills activity 24
Section B: Knowledge activity (Q & A) 26
Section C: Performance activity 31
Workplace Documentation – for learner 33
Workplace documents checklist 33
Supplementary Oral Questions (optional) – for assessor 34
Competency record to be completed by assessor 37
Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:
· Address each question including any sub-points
· Demonstrate that you have researched the topic thoroughly
· Cover the topic in a logical, structured manner
· Your assessment tasks are well presented, well referenced and word processed
· Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:
· Presenting any work by another individual as one's own unintentionally
· Handing in assessments markedly similar to or copied from another learner
· Presenting the work of another individual or group as their own work
· Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.
If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).
Once the learner has satisfactorily completed all the tasks for this module the learner will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.
Recognised prior learning
Candidates will be able to have their previous experience or expertise recognised on request.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.
Assessment requirements
Assessment can either be:
· Direct observation
· Product-based methods e.g. reports, role plays, work samples
· Portfolios – annotated and validated
· Questioning
· Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.
Third parties can be:
· Supervisors
· Trainers
· Team members
· Clients
· Consumers.
The third party observation must be submitted to your trainer/assessor, as directed.
The third party observation is to be used by the assessor to assist them in determining competency.
The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.
Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.
An explanation of observations and demonstrations:
Observation is on-the-job
The observation will usually require:
· Performing a work-based skill or task
· Interaction with colleagues and/or customers.
Demonstration is off-the-job
A demonstration will require:
· Performing a skill or task that is asked of you
· Undertaking a simulation exercise.
Your trainer/assessor will inform you of which one of the above they would like you to do. The
observation/demonstration will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.
Third Party Guide
You should supply details of the third party to the assessor before you commence the activities (see below), unless the assessor has already selected a third party themselves. The assessor can then contact the third party in instances where they require more evidence to determine competency, or they cannot observe certain tasks themselves.
The reasons to use a third party may include:
· Assessment is required in the workplace
· Where there are health and safety issues related to observation
· Patient confidentiality and privacy issues are involved.
If you are not employed, or able to complete demonstrative tasks in the workplace, you will need to inform the assessor. They will be able to provide you with a simulated environment in which to complete these tasks.
We would prefer that, wherever possible, these be “live” issues for your industry and require application of the principles that you are learning as part of your training. Where this is not possible, you and your third party should simulate the activity tasks and demonstrations that you believe would be likely to arise in your organisation or job role.
Third party evidence can also be used to provide “everyday evidence” of tasks included in your work
role that relate to the unit of competency but are not a part of the formal assessment process.
The third party is not to be used as a co-assessor – the assessor must make the final decision on competency themselves. Documents relevant to collection of third-party evidence are included in the Third Party section in the Observations/Demonstrations document.
Third party details (where required from the learner)
A third party may be required for observations or demonstrations; please provide details below of your nominated third party and obtain their signature to confirm their agreement to participate. This information will be required by your trainer/assessor in advance of arranging any future observations or demonstrations.
Third party name:
Position of third party:
Telephone number:
Email address:
Declaration for nominated third party
I declare my intention to act as third party for (learner’s name here)
Third party signature: Date:
Activities
Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).
Activity 1A
Estimated Time
25 Minutes
Objective
To provide you with an opportunity to identify sources of information for
compliance with laws and licensing for business operations.
Make a list of sources of information for compliance with laws and licensing for
your specific organisation’s business operations.
Answer :
· Industry
· Lawyers
· Networking with
· Libraries
· Media
· Personal observations and experience
· Reference books
· Training courses
· Unions
· Local, state, territory, or commonwealth government departments or regulatory agencies
· Industry associations
· Plain English documentation that explains the operational requirements of legislation
· Computer data
· The internet
· Discussions with experienced industry personnel
Activity 1B
Estimated Time
30 Minutes
Objective
To provide you with an opportunity to evaluate areas of business operation and
determine scope of compliance requirements.
Evaluate the areas of your own organisation’s business operation and determine
the scope of your compliance requirements. Answer :
· Anti-discrimination, EEO
· Australian Consumer Law (ACL)
· Contracts
· Employer superannuation contributions
· Environmental/local community protection
· Fair Work Act 2009
· Taxation
· Workplace relations
· Public liability and duty of care
· Work health and safety
· Workers’ compensation
Activity 1C
Estimated Time
10 Minutes
Objective
To provide you with an opportunity to access regulatory information relevant to
specific business operation.
Access regulatory information relevant to your organisation’s specific business
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operation. Use the information you have researched to create a 10-minute PowerPoint presentation on compliance to your class.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
Research may be completed outside of class time, if preferred by the assessor. Answer :
The business must comply with the regulations related with the safety and security of the employees.
· Care of the people visiting the organisation must be ensured.
Activity 1D
Estimated Time
20 Minutes
Objective
To provide you with an opportunity to identify risks, penalties and
consequences of non-compliance.
Using the scope of compliance that you have identified in previous questions, outline the risks, penalties and consequences of non-compliance with at least THREE mandatory regulations/Acts, etc.
Answer :
· Counselling
· Disciplinary action
· Transfer, demotion, dismissal
· Legal liability
· A fine
Activity 1E
Estimated Time
15 Minutes
Objective
To provide you with an opportunity to describe the circumstances that may
require specialist legal advice.
Under what circumstances might an organisation need to seek specialist legal advice?
Answer :
· A complaint brought forth by an employee against an employer cannot be resolved
· A complaint brought forth by a customer against the organisation cannot be resolved
· The organisation has been accused of non-compliance
· The organisation is unsure of their legal obligations and/or how to fulfil them
How might you seek specialist legal advice? Answer :
· Consulting with in-house lawyers or legal representatives
· Hiring an external legal consultant, lawyer or law firm
· Seeking advice from an agency with specialist legal knowledge
· Fair work commission
· Australian competition and consumer commission
· Australian department of employment
Activity 2A
Estimated Time
25 Minutes
Objective
To provide you with an opportunity to develop and clearly articulate regulatory
policies and procedures in a format readily accessible to all personnel.
Write a section for inclusion in an employee handbook. It may cover any aspect of regulation, policy and/or procedure that you choose. What you write should be clearly worded and suitable for your audience. It must also accurately reflect policy, procedure and legal requirements for staff in your organisation.
Answer :
· Using chemical for bathroom :
· PPE (Personal Protective Equipment) for safety
· Wear gloves
· Tie your hair
· Wear mask
· Safety shoes
· Wear glasses
· Work clothes
· Don’t let anyone come in to the bathroom for 15 minutes after spray
the chemical
· After 15 minutes, pour some water and clean the bathroom
· Mop the toilet, so it won’t be wet when someone come in
· Spray some perfume to make sure the chemical’s smell is gone for the guests’ and employees’ health
Activity 2B
Estimated Time
15 Minutes
Objective
To provide you with an opportunity to outline the roles and responsibilities of
personnel for regulatory compliance in policies and procedures.
What may be the roles and responsibilities for a designated compliance officer? Answer :
· Identify risks: The designated compliance officer must ensure that the risks are identified in a timely manner.
· Prevent accidents: The compliance officer must be concerned about the safety and security of the employees and should make all the possible efforts to prevent accidents.
· Monitor and report on control measures: The control measures must be frequently monitored and controlled.
· Address non-compliance: Any non-compliances must be addressed immediately through effective measures and methods.
· Report on compliance issues: Any major issues should be reported immediately to the higher authorities.
Identify at least THREE work members in your organisation. What are their individual compliance roles and responsibilities? Why do you think they were nominated for these?
Answer :
· Job roles
· Housekeepers – cleaning all the rooms
· Work area
· Rooms – make sure to change the linen bed, towels, and clean the bathroom as well
· Specialist knowledge
· Special job – clean the bathroom using chemical and follow the safety rules
· Shift pattern
· Employees – come to work at 8.30 and check all the rooms before go home at 2.30
· Necessity
· First aid – when someone injure in the workplace, there is someone to help
· Job roles
· Front office staff– Customer services
· Work area
· Reception – make sure that customer queries are being addressed and customers are satisfied.
· Specialist knowledge
· Special job – Guide the customers as well as assist the staff for providing better customer services.
· Shift pattern
· Employees – come to work in sifts and provide customer services.
· Necessity
· Customer satisfaction – it is necessary to satisfy the customers in the hospitality industry.
· Job roles
· Managers– managing the overall operations of the business
· Work area
· The entire organisation – ensure that the optimum utilization of the resources available is being done by the members of the staff and the...